Job Description – NOC Analyst

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

Job Summary

We are looking for an experienced Network Engineer with strong expertise in network security, firewall administration, Check Point, Juniper SRX, routing protocols, and Python scripting. The candidate will be responsible for managing, configuring, troubleshooting, and optimizing enterprise network infrastructure while ensuring secure and reliable connectivity.

Key Responsibilities

• Configure, manage, and troubleshoot enterprise network devices, firewalls, and security appliances.
• Administer and maintain Check Point firewalls, including security policies, NAT rules, VPNs, and access control.
• Manage Juniper SRX firewalls, including security zones, policies, NAT, IPsec VPNs, and threat prevention.
• Implement and troubleshoot routing protocols such as BGP, OSPF, EIGRP, and static routing.
• Perform network troubleshooting related to connectivity, packet loss, latency, routing, and firewall traffic.
• Configure and maintain site-to-site VPNs and remote-access VPN solutions.
• Monitor network performance, analyze traffic logs, and investigate security incidents.
• Perform firewall rule reviews, configuration backups, software upgrades, and security patching.
• Develop Python scripts to automate network configuration, monitoring, reporting, and routine operational tasks.
• Work with network monitoring tools, packet analyzers, and logging platforms to identify and resolve network issues.
• Participate in incident management, root cause analysis (RCA), change management, and network maintenance activities.
• Maintain network documentation, configuration standards, and operational runbooks.

🚨 We're Hiring: Network Engineer 🚨

ZigZag AI is looking for a Network Engineer with 1+ year of hands-on experience to join our team!

What we're looking for:

🔹 Solid working knowledge of Firewalls & Firewall Rules

🔹 Experience with NVR/DVR systems

🔹 Strong understanding of Port Forwarding & NAT

🔹 Good communication skills — both Hindi and English are a must

Compensation: ₹4 LPA

About ZigZag AI:

Zigzag AI is building the future of operational intelligence. Our AI connects to existing cameras and helps businesses understand what is happening on the ground, spot issues early, and take action faster. From shops and bungalows to hotels, factories, and hospitals, Zigzag helps teams run smoother, safer, and smarter operations every day.

This is not just monitoring. This is AI that drives execution.

Trusted by leading clients such as Tata, Birla, Treebo, JP Minda, Philips, and many more.

If you're someone who enjoys solving real-world networking problems and wants to grow with a fast-paced, mission-driven team, we'd love to hear from you!

#Hiring #NetworkEngineer #ITJobs #FirewallEngineer #CCTV #NVR #DVR #JobOpening #ZigZagAI #OperationalIntelligence

Job Description – Network Engineer (Routing & Switching)

Experience: 7+ Years

Location: Hyderabad

Job Summary

We are looking for an experienced Network Engineer with strong hands-on expertise in Routing, Switching, and network troubleshooting to manage and maintain enterprise network infrastructure.

Key Responsibilities

• Configure, manage, and troubleshoot routers, switches, and network devices.
• Work on routing protocols such as BGP and OSPF.
• Manage LAN/WAN connectivity and resolve network issues.
• Monitor network performance and ensure network availability.
• Troubleshoot connectivity, routing, and switching issues.
• Collaborate with infrastructure and support teams to resolve network incidents.

Mandatory Skills

• 7+ years of experience in Networking.
• Strong hands-on experience in Routing and Switching.
• Knowledge of BGP and OSPF routing protocols.
• Experience with LAN/WAN and network troubleshooting.
• Good understanding of network infrastructure and protocols.

Work Location: Hyderabad

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.

Primary Skills:

• L2 Production Support
• Event Management and Incident Management
• ServiceNow
• Monitoring tools such as Splunk, AppDynamics, or ThousandEyes

Secondary Skills:

• Batch Monitoring and Scheduling
• Unix/Linux troubleshooting
• Windows Server troubleshooting

Key Responsibilities:

• Monitor production systems and applications to ensure availability and stability.
• Handle L2 incidents, events, alerts, and service requests.
• Use ServiceNow for incident logging, tracking, prioritization, and resolution.
• Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
• Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
• Monitor batch jobs and scheduled tasks, and troubleshoot failures.
• Perform basic Unix/Linux and Windows Server troubleshooting.
• Ensure timely incident resolution in accordance with SLA requirements.
• Maintain incident records and provide updates to stakeholders.

Job Summary:

We are looking for an experienced Senior Network Engineer with strong expertise in Cisco Routing & Switching and Core Networking. The ideal candidate will support enterprise network infrastructure initiatives, drive network reliability improvements, coordinate project delivery, and provide technical guidance to engineering teams.

Key Responsibilities:

• Support network engineering initiatives across Branch Data Access and Standalone ATM infrastructure.
• Provide technical leadership and guidance to network engineers, including mentoring junior team members.
• Manage and track the Book of Work (BoW) related to Branch Data Access and Standalone ATM products.
• Collaborate with ATM Banking, Engineering Implementation teams, and external service providers to ensure successful delivery of network initiatives.
• Coordinate with vendors such as Verizon and AT&T for network implementation, project execution, and operational support.
• Analyze complex network engineering challenges and contribute to effective resolutions.
• Identify and implement initiatives to reduce operational risks and improve network performance and service reliability.
• Participate in network planning, strategy, governance, and continuous improvement initiatives.
• Coordinate with cross-functional teams and client stakeholders to ensure timely delivery of network engineering projects.
• Ensure compliance with established network policies, procedures, and operational standards.

Required Skills:

• 7+ years of experience in Network Engineering.
• Strong hands-on experience in Cisco Routing & Switching.
• Solid understanding of Core Networking concepts and enterprise network infrastructure.
• Experience in network operations, troubleshooting, and issue resolution.
• Experience in network project coordination and infrastructure initiatives.
• Strong communication, stakeholder management, and collaboration skills.
• Ability to provide technical guidance and mentorship to junior engineers.

Preferred Skills:

• Experience supporting ATM and branch network infrastructure.
• Exposure to network service providers such as Verizon and AT&T.
• Experience in vendor coordination, network governance, and risk management.
• Experience managing network project portfolios and cross-functional initiatives.