Job Description – NOC Analyst

We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.

Responsibilities:

• Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
• Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
• Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
• Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
• Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
• Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
• Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
• Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
• Prepare daily, weekly, and monthly infrastructure health and SLA reports.
• Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
• Identify recurring alerts and false positives to improve monitoring efficiency.
• Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.

Required Skills:

• 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
• Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
• Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
• Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
• Experience in team coordination, workload management, and mentoring L1 engineers.
• Basic AWS or Azure monitoring knowledge.
• Familiarity with PowerShell or Linux commands for troubleshooting.
• Good communication, reporting, documentation, and stakeholder management skills.

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

We are seeking a highly motivated and CCNA-certified Network Engineer to join our team. This role is 

ideal for someone with strong technical skills and a passion for network infrastructure. You will be 

responsible for designing, implementing, managing, and troubleshooting our network environment to 

ensure optimal performance and user experience.

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

Job Summary

We are looking for an experienced Network Engineer with strong expertise in network security, firewall administration, Check Point, Juniper SRX, routing protocols, and Python scripting. The candidate will be responsible for managing, configuring, troubleshooting, and optimizing enterprise network infrastructure while ensuring secure and reliable connectivity.

Key Responsibilities

• Configure, manage, and troubleshoot enterprise network devices, firewalls, and security appliances.
• Administer and maintain Check Point firewalls, including security policies, NAT rules, VPNs, and access control.
• Manage Juniper SRX firewalls, including security zones, policies, NAT, IPsec VPNs, and threat prevention.
• Implement and troubleshoot routing protocols such as BGP, OSPF, EIGRP, and static routing.
• Perform network troubleshooting related to connectivity, packet loss, latency, routing, and firewall traffic.
• Configure and maintain site-to-site VPNs and remote-access VPN solutions.
• Monitor network performance, analyze traffic logs, and investigate security incidents.
• Perform firewall rule reviews, configuration backups, software upgrades, and security patching.
• Develop Python scripts to automate network configuration, monitoring, reporting, and routine operational tasks.
• Work with network monitoring tools, packet analyzers, and logging platforms to identify and resolve network issues.
• Participate in incident management, root cause analysis (RCA), change management, and network maintenance activities.
• Maintain network documentation, configuration standards, and operational runbooks.

🚨 We're Hiring: Network Engineer 🚨

ZigZag AI is looking for a Network Engineer with 1+ year of hands-on experience to join our team!

What we're looking for:

🔹 Solid working knowledge of Firewalls & Firewall Rules

🔹 Experience with NVR/DVR systems

🔹 Strong understanding of Port Forwarding & NAT

🔹 Good communication skills — both Hindi and English are a must

Compensation: ₹4 LPA

About ZigZag AI:

Zigzag AI is building the future of operational intelligence. Our AI connects to existing cameras and helps businesses understand what is happening on the ground, spot issues early, and take action faster. From shops and bungalows to hotels, factories, and hospitals, Zigzag helps teams run smoother, safer, and smarter operations every day.

This is not just monitoring. This is AI that drives execution.

Trusted by leading clients such as Tata, Birla, Treebo, JP Minda, Philips, and many more.

If you're someone who enjoys solving real-world networking problems and wants to grow with a fast-paced, mission-driven team, we'd love to hear from you!

#Hiring #NetworkEngineer #ITJobs #FirewallEngineer #CCTV #NVR #DVR #JobOpening #ZigZagAI #OperationalIntelligence

Job Description – Network Engineer (Routing & Switching)

Experience: 7+ Years

Location: Hyderabad

Job Summary

We are looking for an experienced Network Engineer with strong hands-on expertise in Routing, Switching, and network troubleshooting to manage and maintain enterprise network infrastructure.

Key Responsibilities

• Configure, manage, and troubleshoot routers, switches, and network devices.
• Work on routing protocols such as BGP and OSPF.
• Manage LAN/WAN connectivity and resolve network issues.
• Monitor network performance and ensure network availability.
• Troubleshoot connectivity, routing, and switching issues.
• Collaborate with infrastructure and support teams to resolve network incidents.

Mandatory Skills

• 7+ years of experience in Networking.
• Strong hands-on experience in Routing and Switching.
• Knowledge of BGP and OSPF routing protocols.
• Experience with LAN/WAN and network troubleshooting.
• Good understanding of network infrastructure and protocols.

Work Location: Hyderabad