National Lead AI Engineer (Search

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Your Skills & Experience:

•1-8 Years experience of implementing commerce application on any eCommerce platform in last 3 years

• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•Collaborate with architect to define implementation processes and quality gates and standards

•Identifies risks and issues, and help monitor them

•Guides the development of reference and resource materials

•Mentors developers in improving their platform knowledge and development skills

•Communicate technical design to the developers and help/guide them in the implementation

•Participates in Agile sprints

DevOps & Automation:

• Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
• Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.

Cloud Services & Architecture:

• Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
• Good understanding of cloud design patterns, security best practices, and cost optimization strategies.

Scripting & Automation:

• Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
• Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.

Data Integration & ADF:

• Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
• Knowledge of data integration practices, including ETL/ELT processes and data transformations.

Application Management & Monitoring:

• Ability to provide comprehensive support for both new and legacy applications.
• Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
• Understanding of application security principles and best practices.

Database Skills:

• Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.

Job Title: Senior Product Delivery Manager

Job Location: Mumbai

About Qrata

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.

About the company we are hiring for

It is a global technology firm that offers a SaaS based Delivery Automation Platform. The software helps brands across Food & Beverage, Courier, Express and Parcel, eCommerce & Retail and Transportation (3PLs, 4PLs, etc.) to digitize, optimize and automate deliveries across the supply chain.

It is Growing at an average rate of 120% YoY, it has 200+ enterprise clients in 50+ countries with headquarters in New Jersey, USA and regional offices in Mumbai, Jakarta, Delhi, and Dubai. They are backed with $49.5 million across three rounds of private equity investments by Tiger Global Management, Stead view Capital and Alibaba Group of companies.

They are incredibly excited about the SaaS ecosystem as well and proud to be one of the frontrunners when it comes to building a SaaS platform for the logistics industry. With some of the biggest brands like KFC, Starbucks, McDonald’s, Singapore Post and Decathlon as their clients, their platform has matured tremendously and powers millions of shipments across the globe every day.

Their Culture

Most of their workforce is in Mumbai and there are a bunch of people interested in technology and working at the forefront of innovation in the logistics automation industry. With smaller teams distributed across the globe, the entire team gets together during their annual workcation. The vision of building a global enterprise company and going IPO is what drives us to achieve more, every day!

They endeavour to change the world through continuous innovation and optimization in the space of logistics and supply chain management. Join them as they create the next version of an impactful product which aims to revolutionize business processes and user behaviour through unprecedented forms of disruption

We are currently scouting for Senior Product Delivery Manager

As they experience exponential growth, they are looking for individuals having experience in implementing SaaS solutions for large, global enterprises. The ideal candidate will be an innovative self-starter comfortable working in a start-up environment and adept at managing client expectations. You will be the face of company to C-level executives and senior leaders of our enterprise clients.

You will develop the strategy behind implementations, and bring an obsession for exceeding customer expectations by delivering in accordance with project success metrics. You will also build long-term relationships with the clients, connecting with key business executives and stakeholders. You will liaise between clients, cross-functional internal teams and other system integrators to ensure the timely and successful delivery of our solutions according to customer needs

Responsibilities

• Work with Business Development, Product Management and Engineering team to build highly scalable SaaS products and integration modules
• Connect with clients to determine their technical and functional requirements and recommend appropriate solutions to ensure successful product implementation
• Prepare detailed project plans that blend client requirements well with the company’s visions and co-ordinate across various teams to establish smooth execution during all phases of project
• Adhere to the standards of scope, timeline, and budget throughout the entire execution of project lifecycle and ensure success of the project
• Work closely with development team to explain the requirements and constantly monitor the progress
• Be hands-on, adopt practical approach to software and technology
• Suggest improvements in systems & processes and assist technical team with issues needing technical expertise
• Create technical content such as blogs, technical specification documents and system integration requirements documents

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• 8 to 10 years of experience in project and delivery management for Enterprise SaaS companies
• Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
• Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
• Strong working knowledge of Microsoft Office
• Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure
• Willingness to travel occasionally within India and internationally

Must Haves:

·        Bachelor's Degree in Computer Science, Information Technology, or related field

·        Experience in project and delivery management for Enterprise SaaS companies

·        Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies

·        Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership

·        Strong working knowledge of Microsoft Office Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure

Willingness to travel occasionally within India and internationally

Job description

Looking for a skilled word press developer responsible for both front-end and back-end development including the implementation of WordPress themes and plugins as well as site integration and security update.

In this role you will:

• Design and build the website's front end.

• Create the website architecture.

• Generate WordPress themes and plugins.

• Trouble shoot content issue.

We are looking for someone who has:

• Bachelor’s degree or equivalent experience in web designs.

• Experience of minimum 1 year in WordPress

• Knowledge of front-end technologies including CSS, HTML, java script, and jQuery.

• Must have good knowledge of PHP, and MySQL also.

SALARY: Up to 3.6LPA

Job Type: Full-time

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

• Health insurance

• Paid sick time

• Paid time off

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

• Overtime pay

• Performance bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)

• WordPress: 1 year (Required)

Level 3 Contractor-to-Fulltime-Programmer Role:

Must have 1-2 years (ideally 12 to 30 months) of post-collegiate professional programming experience at a top SaaS company in React, Typescript, Javascript working within Visual Studio Code and Yarn, leveraging superior techniques with Routing, Components, State, and Props to deliver elegant consumer applications based on dynamic data.

Ability to translate user story completely into exceptional functionality that consistently meets acceptance criteria and delights users.  Ability to convert complex workflows into elegant experiences highly prized.

Experience with Firebase, Firestore, MongoDB, Heroku and other Cloud-based technologies to deliver scalable, performant data-driven applications, with deployments on Kubernetes.  Ideally experienced working with colleagues over Discord.

Ability to exhibit judgment to independently author test suite and testing scripts to evaluate code additions, ensuring no regressions in functionality or user experience.

Proficiency in translating complex mathematical concepts into effective data structures and programming practices.  Personal pleasure in solving mathematical puzzles elegantly is a huge plus.

Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
.

Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.

We are looking for someone with 6+ years of relevant experience working on problems in NLP or Computer Vision with a Master's degree (PhD preferred).