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Business Analyst
Kelevo Software Private Limited
Kelevo Software Private Limited's logo

Business Analyst

at Kelevo Software Private Limited

Agency job
2 - 4 yrs
₹2L - ₹4L / yr
Noida
Skills
Zoho CRM
Zoho Applications

JD for Business Analyst "zoho"


JOB DESCRIPTION



Job Title - Business Analyst “Zoho”

Experience - 2+ yrs 

Location - Noida Extension 


Responsibilities-

  • Define project scope and document business requirements.
  • Design technical specifications, using best practices and minimising the need for custom coding.
  • Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
  • Create solutions on our ZOHO platform to meet the internal customer requirements.
  • Automate processes using ZOHO automation tools.
  • Create test scenarios and do solution testing.
  • Functional and technical CRM support as well as troubleshooting of (integration) issues.
  • Support the set-up of integrations to existing business systems.
  • Project management and project documentation (BRD , FRD)
  • Prepare Customised Management Reporting Dashboard
  • Work closely with the Operations team to implement and configure Zoho applications based on business needs.
  • Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
  • Collaborate with the team to understand and document business processes and workflows.


Requirements

  • Bachelor's degree in Information Technology, Computer Science or a related field.
  • Basic understanding of Zoho applications or a willingness to learn.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Eagerness to learn and apply theoretical knowledge in a practical work environment.


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