Business Analyst
Kelevo Software Private Limited
2 - 4 yrs
₹2L - ₹4L / yr
Noida
Skills
Zoho CRM
Zoho Applications
JD for Business Analyst "zoho"
JOB DESCRIPTION
Job Title - Business Analyst “Zoho”
Experience - 2+ yrs
Location - Noida Extension
Responsibilities-
- Define project scope and document business requirements.
- Design technical specifications, using best practices and minimising the need for custom coding.
- Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
- Create solutions on our ZOHO platform to meet the internal customer requirements.
- Automate processes using ZOHO automation tools.
- Create test scenarios and do solution testing.
- Functional and technical CRM support as well as troubleshooting of (integration) issues.
- Support the set-up of integrations to existing business systems.
- Project management and project documentation (BRD , FRD)
- Prepare Customised Management Reporting Dashboard
- Work closely with the Operations team to implement and configure Zoho applications based on business needs.
- Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
- Collaborate with the team to understand and document business processes and workflows.
Requirements
- Bachelor's degree in Information Technology, Computer Science or a related field.
- Basic understanding of Zoho applications or a willingness to learn.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Eagerness to learn and apply theoretical knowledge in a practical work environment.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
Similar jobs
Remote only
3 - 4 yrs
₹10L - ₹12L / yr
MongoDBRelational Database (RDBMS)
Deluge
Zoho Work-Drive
Zoho One
+3 more
Skills
- Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one
- Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred
- Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS
Job Responsibilities
- Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business
- Participate in requirements-gathering sessions with business users
- Document requirements for new features, data capture, process functions, reports, and training
- Functional and System Knowledge
- CRM customization and assisting CRM Implementation
- Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps
- Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps
- Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator.
- Understand system integrations and dependencies
- Analyze the impact of changes on systems and integrations
- Process mapping and workflow creation
- Must have a Functional & Technical Understanding of Zoho applications.
- Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management.
- Understand requirements by function and setup processes in Zoho
- Ensure smooth running of existing applications and handle any kind of challenge being faced by the team
- Setup knowledge for users by the team, to learn and execute their set of processes
- Identify opportunities for integration with external apps
- Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues
- Train users to utilize their specific Zoho apps for their use case
- Planned, implement, and manage process change initiatives with respective department heads.
- Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
- Act as internal Zoho Support desk to troubleshoot queries/issues.
- Conduct monthly reviews with teams to understand adoption/improvements
- Plan, implement, and manage process change initiatives with respective department heads
- Use data and reports to make evidence-based decisions to increase Zoho adoption
Desired Candidate Profile
- Excellent communication skills.
- Minimum 3 years experience in Zoho Application.
- Hands-off experience/inclination to work with Zoho applications.
- Configuration on Zoho CRM, Desk, Project
- Workflow / Custom Functions / Blueprint configuration on Zoho.
- Understanding of Business Processes
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort