
JD for Business Analyst "zoho"
JOB DESCRIPTION
Job Title - Business Analyst “Zoho”
Experience - 2+ yrs
Location - Noida Extension
Responsibilities-
- Define project scope and document business requirements.
- Design technical specifications, using best practices and minimising the need for custom coding.
- Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
- Create solutions on our ZOHO platform to meet the internal customer requirements.
- Automate processes using ZOHO automation tools.
- Create test scenarios and do solution testing.
- Functional and technical CRM support as well as troubleshooting of (integration) issues.
- Support the set-up of integrations to existing business systems.
- Project management and project documentation (BRD , FRD)
- Prepare Customised Management Reporting Dashboard
- Work closely with the Operations team to implement and configure Zoho applications based on business needs.
- Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
- Collaborate with the team to understand and document business processes and workflows.
Requirements
- Bachelor's degree in Information Technology, Computer Science or a related field.
- Basic understanding of Zoho applications or a willingness to learn.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Eagerness to learn and apply theoretical knowledge in a practical work environment.

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About the Company:
Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.
Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.
Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
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Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.
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Pune, Maharashtra
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● Responsible for ensuring seamless guest experience.
● Take ownership of guest issues and follow problems through to resolution.
● Make decisions that are in the best interest of the company and the guests.
● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.
● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.
● Ensuring timely collection of feedback post guests' stay.
● Reporting any damage of the property to the property operation team.
● Ensure closing of current guest tickets before next arrival.
● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.
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● A user-centric approach to drive higher satisfaction among guests, owners
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● Strong interpersonal and leadership skills with the ability to collaborate and manage.
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Skills Required:
- React Js
- React Native
- Android Development
- Mobile Technology
CTC: Negotiable

Job Description:-
- React.js with Redux and Typescript
- Experience working with Git, JIRA
- End to end responsibility from development to production.
- Work with product and design teams to translate designs and wireframes into high-quality products.
- Good written and verbal communication skills
- Eager to learn new things in technology


