
Microsoft L2 Technical Consultant
Company Name
Savex Technologies Pvt. Ltd.
Mode of Working
Work Form Office
Days of Working
6 days a week(1st and 2nd Saturday is off; remaining Saturdays are Half day working)
Responsibilities
Objective:
- Skilled L2 Technical Consultant with expertise in presales, delivery, and support of Microsoft solutions such as M365, O365, Azure, and related technologies.
- The ideal candidate will also have experience with security solutions like Kaspersky and IT service management tools such as Zoho Ticketing and Freshworks.
- This role involves assisting with solution design, deployment, migration, and post-implementation support while working closely with customers and internal teams.
Presales
✓ Collaborate with the sales team to understand customer requirements and design tailored technical solutions for Microsoft products like M365, O365, Azure as well as other products like Okta, Zoho, Kaspersky, and Freshworks
✓ Prepare and deliver technical presentations, demonstrations, and proof-of-concept sessions for M365, O365, Azure,Okta,Zoho,Kaspersky and Freshworks
✓ Assist in creating technical proposals, scope documents, and cost estimations for Microsoft and associated third-party products.
✓ Act as a technical advisor to clients, addressing concerns and questions during the presales phase.
Delivery
✓ Manage and execute the deployment of M365, O365, , Azure solutions,Okta,Zoho,Kaspersky and Freshworks including tenant\Product setup, configuration, and optimization.
✓ Plan and perform migrations such as O365 to O365 or Azure migrations with minimal downtime.
✓ Customize and integrate Microsoft tools to align with business requirements.
✓ Coordinate with cross-functional teams to ensure timely and successful project delivery.
Support
✓ Provide Level 2 support for Microsoft solutions as well as for Okta,Zoho,Kaspersky and Freshworks, resolving escalated issues for those products and other integrated systems.
✓ Troubleshoot and resolve technical problems in a timely manner, escalating to L3 or vendor support when necessary.
✓ Monitor and manage security solutions (e.g., Kaspersky), ensuring compliance with organizational policies.
✓ Support and maintain ITSM tools (Zoho Ticketing, Freshworks), ensuring effective tracking and resolution of client issues.
Technical Skills
✓ Expertise in M365 and O365 suite: Exchange Online, SharePoint, Teams, OneDrive, AD and other Microsoft Services.
✓ Strong knowledge of Azure services: Virtual Machines, Storage, Identity Management, AD Connec & other Azure Services.
Migrations:
✓ Hands-on experience with O365 tenant-to-tenant migrations & other e-mails services to O365 migration.
✓ Proficiency in Azure migrations, including lift-and-shift or modernization approaches.
Security Tools:
✓ Familiarity with Kaspersky installation, configuration, and troubleshooting.
ITSM Platforms:
✓ Proficiency in Zoho Ticketing and Freshworks for incident and service request management.
Skills Needed
Qualification:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of relevant experience in technical consulting, particularly with Microsoft and ITSM tools.
- Certifications in Microsoft products (e.g., M365, Azure Fundamentals, Azure Administrator) is must.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Excellent verbal and written communication skills.
Other
- Willingness to travel occasionally for onsite client engagements.
- Ability to work under pressure and meet tight deadlines.
- Strong organizational skills with attention to detail.
Interview process
1st Virtual Round
2nd Face to Face Round

About Savex Technologies
About
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Position Summary:
As a CRM ETL Developer, you will be responsible for the analysis, transformation, and integration of data from legacy and external systems into CRM application. This includes developing ETL/ELT workflows, ensuring data quality through cleansing and survivorship rules, and supporting daily production loads. You will work in an Agile environment and play a vital role in building scalable, high-quality data integration solutions.
Key Responsibilities:
- Analyze data from legacy and external systems; develop ETL/ELT pipelines to ingest and process data.
- Cleanse, transform, and apply survivorship rules before loading into the CRM platform.
- Monitor, support, and troubleshoot production data loads (Tier 1 & Tier 2 support).
- Contribute to solution design, development, integration, and scaling of new/existing systems.
- Promote and implement best practices in data integration, performance tuning, and Agile development.
- Lead or support design reviews, technical documentation, and mentoring of junior developers.
- Collaborate with business analysts, QA, and cross-functional teams to resolve defects and clarify requirements.
- Deliver working solutions via quick POCs or prototypes for business scenarios.
Technical Skills:
- ETL/ELT Tools: 5+ years of hands-on experience in ETL processes using Siebel EIM.
- Programming & Databases: Strong SQL & PL/SQL development; experience with Oracle and/or SQL Server.
- Data Integration: Proven experience in integrating disparate data systems.
- Data Modelling: Good understanding of relational, dimensional modelling, and data warehousing concepts.
- Performance Tuning: Skilled in application and SQL query performance optimization.
- CRM Systems: Familiarity with Siebel CRM, Siebel Data Model, and Oracle SOA Suite is a plus.
- DevOps & Agile: Strong knowledge of DevOps pipelines and Agile methodologies.
- Documentation: Ability to write clear technical design documents and test cases.
Soft Skills & Attributes:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience working with cross-functional, globally distributed teams.
- Proactive mindset and eagerness to learn new technologies.
- Detail-oriented with a focus on reliability and accuracy.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Experience in Tier 1 & Tier 2 application support roles.
- Exposure to real-time data integration systems is an advantage.
Strong Product Manager with relevant industry (ERP/POS/B2B SaaS in RetailTech) experience OR Top College MBA graduate with 2 years experience in product company
Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product Management in B2B SaaS in Retail Tech Industry OR POS OR Supply-chain/Logistic-Tech OR Commerce / Omnichannel platforms.
Mandatory (Experience 2) - Must have proven track record of driving measurable business impact, such as improvements in product adoption, revenue, retention, activation, or customer experience, rather than only delivering features.
Mandatory (Experience 3) – Must demonstrate end-to-end product ownership, including product discovery, PRD creation, prioritization, launch, and post-launch performance tracking
Mandatory (Stability) – Candidate should have worked minimum 1.5 years in each company
Mandatory (Company) - Ecommerce / POS/ Retail Tech SaaS Companies
Mandatory (Note): Top College MBA graduate with 2 years experience in product company will also work
RESPONSIBILITIES
● Responsible for communicating with customers from a collections stand-point
● Omni channel communication such as Email, SMS, Tele Calling etc.
● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs
● Monitor accounts on a daily basis
● Identify outstanding account receivables
● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
● Investigate historical data for debts and bills
● Developing debt collection strategies and plans
● Take actions in order to encourage timely payments
● Process payments and refunds
● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process
● Update account status records
REQUIREMENTS
● Bachelor’s Degree in Finance, Business or related field
● 3-6 years of relevant experience
● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skill
Job Description: Java Developer for Hypertest SDK Development
[See assignment at the end as well]
Company Overview
At Hypertest (https://hypertest.co), we're not just writing code; we're rewriting the rules of software development.
Our autonomous testing tool has already transformed the NodeJs ecosystem for developers at more than 50 teams, and now we're bringing this revolution to Java with your help.
Our Mission: Save developers from the mundane. We automate test case generation, letting you bid farewell to countless hours spent on JUnit, Mockito, RestAssured, Postman, etc.
Imagine a development cycle where your focus is purely on creating, not correcting.
Role: Java Developer
HyperTest seeks a Senior Java Developer with profound expertise in Java's core mechanics and a passion for solving complex problems. This role is central to the development of our Java SDK, crucial for expanding HyperTest's functionalities. Ideal candidates will have a strong background in Java, including experience with library patching, bytecode manipulation, and observability frameworks like OpenTelemetry, New-Relic, Datadog etc.
Location
This is a hybrid position based in Gurugram.
Key Responsibilities
- Develop the HyperTest Java SDK, employing advanced Java techniques for runtime library manipulation and data mocking.
- Extend OpenTelemetry for observability and monitoring in distributed systems, ensuring our SDK integrates seamlessly with modern development ecosystems.
- Create solutions for simulated testing environments that operate in various modes without modifying the original application code.
- Serve as a Java subject matter expert, guiding the team in best practices and innovative software development approaches.
Qualifications
- Java Expertise: Extensive experience in Java, including familiarity with its internals, memory model, concurrency, and performance optimization. Not just experience with high-level frameworks, but a solid understanding of underlying principles and the ability to manipulate Java's core functionalities.
- Software Architecture: Strong grasp of software design patterns, architectural principles, and the ability to solve complex problems with efficient, scalable solutions.
- Analytical Skills: Exceptional problem-solving abilities, capable of addressing complex challenges and driving innovative solutions.
- Communication: Excellent verbal and written communication skills, essential for teamwork and collaboration.
- Specialized Knowledge: Experience with bytecode manipulation, library patching (e.g., Byte Buddy), and a clear understanding of Java's compilation and execution process.
Ideal Candidate Profile
- Not Just Another Java Developer: We're looking for someone who has moved beyond just building applications with Spring Boot or similar frameworks. You should have an experience that demonstrates a deep understanding of Java, including direct manipulation of bytecode, custom library creation, and performance optimization.
- A True Java Enthusiast: You find excitement in exploring Java beyond the surface level, delving into its internals, and leveraging this knowledge to build innovative solutions.
Technical Assessment Overview
Shortlisted candidates will complete a short technical assessment focused on:
- Library Patching and Dynamic Data Mocking: Demonstrating advanced Java skills in runtime library functionality manipulation.
- OpenTelemetry Integration: Applying observability frameworks to trace and monitor distributed systems, a key component of our SDK development.
- Simulated Testing Environments: Creating flexible testing scenarios that replicate real-world conditions without altering the original code.
- Innovative Problem-Solving: Tackling complex Java-related challenges that reflect the technical depth required for this role.
This assessment will help us identify candidates who not only have the technical expertise but also the creativity and problem-solving skills essential for success at HyperTest.
Why Join HyperTest?
Joining HyperTest means being at the forefront of the automated testing revolution. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on our product and the wider development community.
Assignment Link
https://t.ly/sp5Xa
Self-Assessment/Screening Questions
- Do you have experience with Java bytecode manipulation?
- Are you familiar with library patching techniques in Java, such as using Byte Buddy?
- Have you used OpenTelemetry or similar frameworks for observability in distributed systems?
- Do you understand how opentelemetry java sdk works?
- have you developed SDKs or libraries in Java?
- How many years of Java development experience do you have?
- How many projects have you worked on that required deep knowledge of Java's internals (e.g., memory management, concurrency)?
- After reviewing the detailed assignment at https://t.ly/sp5Xa , how confident are you in your ability to meet the technical challenges outlined, on a scale from 1 to 10?
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- Collaborating with another department
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- performance tracking; ensure regular monitoring and report on plan vs. actual performance
- escalate possible issues on time
- Present updates to senior management
- Assist with the management of the project life cycle from inception to final delivery sign-off
- Provide an active role and use critical judgment in the development of all project deliverables
- Assist Project Manager (PM) to ensure project requirements, standards, and documentation are followed
- Assist PM with reporting on the project status and health
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This is where you come in.
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- Experience in Managing Development Teams, complete delivery lifecycle
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- Experience with CI/CD Systems like Jenkins, Github Actions.
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- Knowledge of WordPress Plugins
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Company Website: https://theempiremedia.in/
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Nice to have experience
• Object-oriented modeling and design a plus
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• Experience with Jenkins and GitHub












