About FreightCrate Technologies Pvt, Ltd.
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Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Attitude |
Skills |
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Skills Required
- Generate business via portals like Upwork, Guru, PPH and Freelancer.
- Upwork response handling to mature business opportunities and Interact with clients
- Must have technical knowledge of Mobile and Web Development technologies, if you don’t have technical know how, please don’t apply.
- Explore and develop new business opportunities and understand clients' requirements and acquisition.
Qualifications
- In depth knowledge of online marketplaces i.e. Upwork, PPH, Guru etc.
- Bringing new projects through bidding, Client communication, Proposal writing,
- Excellent communication & interpersonal skills, Flair for business development.
- Sound knowledge of IT technologies
Please find below JD
- 4 -10 years' experience in Frontend technologies
- Strong core JavaScript with ES6, ES5, ES7
- Proficient in React.JS with minimum 2 years of experience
- Proficient in HTML5, CSS3
- Proficient in Grunt, Gulp and Webpack, bower, yarn, module loader
- Hands on experience with multiple library/frameworks - jQuery, Jasmine, Mocha, etc.
- Unit testing / E2E testing is necessary.
- Expert level understanding of HTTP protocols (1.0, 1.1, and 2.0) and WebSockets and JS WebSocket
- Experience with working on SaaS/PaaS based applications.
- Good analytical and problem-solving skills.
- Upbeat, highly motivated, and self-starter & Strong communication skills.
Company profile: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.innominds.com%2F&data=04%7C01%7C%7Cbfa37f316b0142ee45e008d91a9266fd%7C4643991463b7464e83279b13737ae8cf%7C1%7C0%7C637570038501362488%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mX05qphV6hkETXRm1DLlYLCNbkGAuwQ37P3%2BsQFwBpE%3D&reserved=0">www.innominds.com
Do share below details to proceed further:
CTC:
ECTC:
NP:
Work Location: Bangalore / Hyderabad / Pune
Relevant experience in JavaScript, React / Angular:
- Designing, building, and automating the MongoDB Architecture for open-source MongoDB.
- Good understanding of DB schema design, performance, tuning and capacity planning.
- The ideal candidate has worked with modern open-source MongoDB platforms cloud deployment models and test-driven development in a fast-paced agile environment.
- In depth understanding of data management e g permissions recovery security and monitoring Operational experience with MongoDB.
- Data Modelling Operational experience with Indexes.
- Good understanding of MongoDB replica set Op log and journals.
- Provide advice and support to other development resources interacting with MongoDB.
- Troubleshoot any problems that may come up with the database environments.
- Skilled in performance tuning and optimization using native monitoring and troubleshooting tools.
- Provide guidance in the creation and modification of standards and procedures.
- Experience working with cloud database services a plus.
- Experience working in an Agile Scrum environment.
- Experience working in Aggregation in MongoDB.
- Strong communication documentation skills and technology awareness.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and API's.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficienc
What will you do:
- Researching and prospecting potential clients
- Using all channels to connect and generate leads
- Giving impactful product demo and generating business
- Managing all prospects and focussing on closing deals
Desired Candidate Profile
What you need to have:- Aptitude for sales and hunger for success
- Excellent communication and negotiation skills
- Strong analytical, problem-solving ability
- Efficient time management and a never give-up attitude
- Willing to work in Night shift (6pm to 3am)
- 2-5 years of ServiceNow HR Application support
- Must be proficient with analyzing log files and standard debugging concept.
- Familiarity with tools practices of the trade such as incident management, knowledgebase, escalation management.
- Previous experience working with the ServiceNow Modules (HR - Case and Onboarding, ITSM, SLA Management, Service Catalog, Workflows Approvals etc)
- Min 2 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json
- Experience providing SaaS support is desirable
- Knowledge of ITIL standard methodologies
- Experience in L2, L3 support
- Databases understanding (MySQL, Oracle SQL etc)
- Good analytic skills, ability to prioritize tasks
- Ability to work as a team member and deal with multi-task issues
- Experience in manual testing might be an advantage
- Excellent communication skills (verbal and written)
- Experience in working in an Agile environment and good understanding of DevOps concepts
- ServiceNow administration/Developer Certification is a plus
Looking for Part time candidate job support having good skills in python, hadoop, oracle and perl .
Working hours - 2-3 hrs daily work for 1year payment from 200-700 whatsapp +1 mad C00 Vwxe your details
Good exp in data structures, Java, algorithms, and in design, design patterns.
Exp-2-8yrs
Location- Bangalore, hyderabad, pune, gurgaon.
Regards
sanchita