Medical Representative

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Skill Set : Middleware application support :

Tomcat, Apache , Jenkin CI /CD pine ,monitoring on Linux on premise Servers (not cloud experience)

Photo-Videographer is the one who is responsible for shooting and editing high quality videos and photos; and for coordination with marketing team to ensure delivery and content guidelines to get better and higher results

in the marketing function.

We are looking to hire candidates (Freshers/Experienced) from any Graduate/Post Graduate courses for the role of Relationship Manager

The candidates should be proficient in English and Hindi (multilingual is also preferred), have knowledge of MS Excel and have experience (if any) in the e-commerce sector (minimum 6 months-1 per year) would be preferred, but not mandatory.

Working days- 6 (No week-off on weekends)

Shift type- Day Shift

Location- Bangalore

Looking for candidates to work in Kaikondrahalli, Sarjapur Road, Bangalore - 560035.

Salary Offered

UG

CTC offered: 4,80,000 LPA (3,00,000 LPA Fixed+1,80,000 Variable)

PG

CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)

Any candidate with a minimum of 6 months- 1-year experience

CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)

Any branch of Graduate and Post Graduate is welcome

Responsibilities: 

• Help impacts software quality and customer experience (CX) of product features. 
• Able to convert an LLD into code. Codes may need some refinement. 
• Solutions are tested (continuously testable, when possible) and may need 
• refinement. 
• Able to write reusable and well-structured code. 
• Understands software architecture (layers, software component, etc), has 
• knowledge about patterns 
• Understand and can use Algorithms, Data structures in solving problems. 

Basic Qualification: 

• Bachelor's degree in computer science or related technical discipline 0-1 years of experience 
• Impactful internship, if fresher out of college- preferred with reputed techno-product orgs 
• Excellent Functional skills- understands software architecture (layers, software 
• components) and has knowledge about design patterns. 
• Programming experience with at least one modern language such as Java, Node.js including object-oriented design. 
• Computer science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis. 

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0szpm?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0szpm?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team

• Bring in industry best practices around creating and maintaining robust data pipelines for complex data projects with/without AI component
  • programmatically ingesting data from several static and real-time sources (incl. web scraping)
  • rendering results through dynamic interfaces incl. web / mobile / dashboard with the ability to log usage and granular user feedbacks
  • performance tuning and optimal implementation of complex Python scripts (using SPARK), SQL (using stored procedures, HIVE), and NoSQL queries in a production environment

• Industrialize ML / DL solutions and deploy and manage production services; proactively handle data issues arising on live apps
• Perform ETL on large and complex datasets for AI applications - work closely with data scientists on performance optimization of large-scale ML/DL model training
• Build data tools to facilitate fast data cleaning and statistical analysis
• Ensure data architecture is secure and compliant
• Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability
• Work closely with APAC CDO and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).

•  Expert in structured and unstructured data in traditional and Big data environments – Oracle / SQLserver, MongoDB, Hive / Pig, BigQuery, and Spark
• Have excellent knowledge of Python programming both in traditional and distributed models (PySpark)
• Expert in shell scripting and writing schedulers
• Hands-on experience with Cloud - deploying complex data solutions in hybrid cloud / on-premise environment both for data extraction/storage and computation
• Hands-on experience in deploying production apps using large volumes of data with state-of-the-art technologies like Dockers, Kubernetes, and Kafka
• Strong knowledge of data security best practices
• 5+ years experience in a data engineering role
• Science / Engineering graduate from a Tier-1 university in the country
• And most importantly, you must be a passionate coder who really cares about building apps that can help people do things better, smarter, and faster even when they sleep

SAP S4HANA Solution Architect

Remote

Qualifications

• Should have experience on at least 3 projects as Solution Architect
• 15 years’ experience in SAP implementations across various SAP ECC , R/3
• At least 2 years' experience in S4 HANA EWM
• Solution architecture SAP experience across multiple end-to-end (E2E) business processes
• Good experience in understanding the MM and EWM business process procedures and mapping into SAP, finding the gaps
• Excellent functional knowledge in Stores / Warehouse Management , BIN Management, Rack Management ,Storage Bins, Bin types , Storage unit types ,Put away, Picking Strategy configuration for the storage types , Mobile Data Entry(RF management) ,EWM master data and Transaction Data management and Master data setup for the Warehouses like Warehouse no, Storage types, Storage Section
• Experience in cross application business process modeling and integration with SAP and non-SAP solutions
• Understand and have knowledge to integrate add on solutions and other SAP Modules such as SD , FICO
• Should be proficient in conversation on wide ranging supply chain topics with senior management C level leaders.
• Should have working experience in project estimation, project planning , staffing.
• Must be capable of functioning with only limited oversight.
• Strong verbal and written communications skills and the ability to work effectively internally and externally.

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions