Marketing

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We are looking for a talented Node.js + MySQL developer to join our dynamic team. As a Node.js + MySQL developer, you will be responsible for designing, implementing, and maintaining scalable and efficient serverless applications, primarily using Node.js and MySQL.

Responsibilities For Node Developer:

1. Develop server-side applications using Node.js, Express.js, DynamoDB ,SQL and MySQL.

2. Design and implement RESTful APIs for various client applications.

3. Optimize application performance by implementing efficient database queries and caching mechanisms.

4. Collaborate with front-end developers to integrate user-facing elements with server-side logic.

5. Implement security and data protection measures.

6. Conduct code reviews and ensure code quality and adherence to coding standards.

7. Troubleshoot and debug issues that arise during development, testing, and production.

8. Stay updated on emerging technologies and trends in server-side development.

9. Stay updated on serverless architecture.

10.  Should have experience on serverless architecture.

11. Should have experience on AWS – lambda, eventbridge, layers, sqs, sns, api gateway, amplifier, cloud formation, websocket etc.

About the Role

Pendo is looking for a Staff Software Engineer to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

We are seeking a results-driven Business Development professional to grow our IT staffing and staff augmentation business by acquiring new clients, managing accounts, and driving revenue through contract and permanent staffing solutions.

1. Identify, prospect, and onboard new clients for IT staffing and staff augmentation services
2. Understand client requirements and coordinate with recruitment teams for timely closures
3. Manage end-to-end sales cycle from lead generation to contract signing (MSA/SOW)
4. Build and maintain strong client relationships to ensure repeat business
5. Negotiate commercial terms, rate cards, and service agreements
6. Track sales pipeline and report on revenue targets using CRM tools

Should have Passion to learn and adapt new technologies, understanding,

solving/troubleshooting issues and risks, able to make informed decisions and ability to

lead the projects.

Your Qualifications

• 2-5 Years’ Experience with functional programming
• Experience with functional programming using Scala with Spark framework.
• Strong understanding of Object-oriented programming, data structures and algorithms
• Good experience in any of the cloud platforms (Azure, AWS, GCP) etc.,
• Experience with distributed (multi-tiered) systems, relational databases and NoSql storage solutions
• Desire to learn new technologies and languages
• Participation in software design, development, and code reviews
• High level of proficiency with Computer Science/Software Engineering knowledge and contribution to the technical skills growth of other team members

Your Responsibility

• Design, build and configure applications to meet business process and application requirements
• Proactively identify and communicate potential issues and concerns and recommend/implement alternative solutions as appropriate.
• Troubleshooting & Optimization of existing solution

Responsibilities:

1.  Define the product strategy, roadmap, and own end-to-end product lifecycle.
2.  Be an good learner with respect to the competition
3. Understand the business problem/void and craft a fitting product.
4. Design, Develop and Deploy the product in close coordination with functional teams, with limited oversight.
5. Dissect the requirements into user stories, Prioritize the backlog based on business value, and define acceptance criteria.

Requirements:

• Relevant experience in software delivery, with a focus on product delivery and roadmap planning including experience in Agile Development methodologies.
• Knowledge and focus on superb user experience [UX], aesthetics, and visual communication (Figma).
• Experience bringing a product from idea through to customer use and maintenance.
• Minimum of 0 - 1  years experience as a Product Manager working for a tech product, preferably on a mobile app
• Demonstrated success defining and launching excellent products
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority

• Mandatory skills: Spring boot, Hibernate, Microservice
• Strong Java skills including Java 8 features 
• Good understanding of Microservices-based architecture and the related ecosystem 
• Exposure to MS SQL Server, Sybase etc. and NoSQL databases like MongoDB is also preferred.
• Great OO skills, including strong design patterns knowledge 
• Strong knowledge of software best practices, like Test-Driven Development (TDD) and
• Continuous Integration (CI) 
• Strong Knowledge of Data Structures & Algorithms
• Experience in working with data-driven RESTful APIs using web frameworks like SpringBoot,etc. 
• Should be able to do data modeling
• Good understanding of ORMs like Hibernate, JPA, etc. 
• Strong debugging skills
• Familiarity with architectural/ design patterns
• Advanced knowledge of Agile methodology.

We are looking for  4+ years of experience as a Cloud Engineer or Administrator able to demonstrate in-depth knowledge of the cloud computing market, enterprise, and open-source technologies.

- Azure AZ-104 Certified Azure Administrator, AWS  Certification or GCP Professional Certification required

 Advanced scripting (Bash, PowerShell, Python) .E
experience in automation, configuration, etc. Ideally has experience with Puppet, Chef, Ansible, or equivalent.

 Container technologies (Kubernetes, Rancher, Docker, CoreOS)

 Experience in support and configuration of systems and application monitoring services (CloudWatch, Prometheus, StackDriver, Azure Monitor)

 Experience with cloud management and governance technologies (CloudHealth, CloudCheckr)

Experience using, and configuring ITSM systems (Zendesk, ServiceNow)

Familiarity with running mission-critical infrastructure within 24x7 production environment

• Min 7+ Years of experience as Testing experts
• Test Engineer with 3+ Yrs of experience inTOSCAautomation Tool
• Responsible for planning, designing, deploying, maintenance and troubleshooting related toTOSCA
• Must have a proven experience ofin leading the development of automation framework and automation (functional) test scripts
• Good knowledge and hands one experience inTOSCAautomation Tool
• Execute test automation scripts and Publish test reports
• Design and develop Test Automation Scripts usingTosca
• Holds good knowledge and experience in differentToscarelated automation frameworks