Marketing

Job Role: Group Head - Social Media

Experience Level: 5 - 6 Years (3 years in Agency set-up)

Location: Bangalore, Onsite

Job Overview: We are seeking an experienced and strategic-minded Group Head of Social Media to lead our client-based social media team. This role requires a dynamic individual who can ideate and execute

effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep

understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description

1. Ideation and Strategy of Campaigns:

● Develop innovative and tailored integrated marketing strategies that align with client's objectives, target audiences, and industry trends.

● Lead brainstorming sessions to generate creative campaign ideas, considering various platforms, formats, and engagement techniques.

● Collaborate with the creative team to conceptualize engaging content that resonates with the intended audiences.

2. Team Management:

● Lead, mentor, and inspire a team of social media account managers and executives.

● Set clear performance expectations, provide regular feedback, and conduct performance evaluations.

● Foster a collaborative and innovative team culture that encourages the sharing of ideas and professional growth.

3. Client Management:

● Develop and maintain strong relationships with the clients through regular communication, meetings & strategic interaction.

● Clearly understand clients' goals, needs, and expectations and ensure that marketing strategy media strategies align with their business objectives.

● Present campaign proposals, strategies, and other integrated marketing reports to clients in a compelling and informative manner.

● Proactively address client concerns, feedback, and requests to ensure their satisfaction and long-term partnership.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 5-6 years of proven experience in social media management within a client-based agency or related environment. (With minimum 3 years of agency experience)

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Profound understanding of social media platforms, algorithms, content formats, and best practices.

5. Proven track record of generating exceptional results via integrated marketing strategies (online + offline). {must have}

6. Strong analytical skills to interpret data and insights for continuous campaign optimization.

7. Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

8. Proven leadership skills with experience in managing and developing high-performing teams.

9. Adept at managing multiple client relationships simultaneously and adept at handling client feedback and expectations.

10. Experience in presenting campaign strategies and performance reports to clients.

11. Detail-oriented, organized, and able to meet tight deadlines in a fast-paced environment.

12. Creative thinker with the ability to ideate innovative and tailored campaigns that drive engagement.

13. In-depth knowledge of the broader marketing landscape

🚀 **Now Hiring: Salesforce B2B Developer**

**Primary Skill:** B2B Commerce

**Secondary Skills:** N/A

We are seeking an experienced **Salesforce B2B Developer** to join our team and contribute to the development, enhancement, and support of Salesforce-based solutions.

### 🔹 Key Responsibilities

• Provide development and ongoing support for assigned Salesforce applications and projects.

• Design and build custom solutions using **Apex, Lightning Web Components (LWC with Lightning Web Runtime), JavaScript, HTML, and CSS**, along with declarative tools like **Flows and Process Builder**.

• Integrate **Experience Cloud / B2B Commerce** with ERP or OMS systems to support features such as payments, tax calculation, inventory, invoicing, and order history.

• Explore Salesforce capabilities to effectively meet business requirements.

• Develop clean, scalable, and well-documented code following best practices.

• Conduct **unit testing** to ensure application reliability and performance.

• Create and maintain **system configuration and technical documentation**.

• Collaborate with cross-functional teams using tools such as **Jira, Slack, version control systems, and DevOps platforms**.

### 🔹 Required Skills & Qualifications

• **4+ years** of Salesforce development experience across platforms such as **Sales Cloud, Service Cloud, Experience Cloud, or CRM solutions**.

• Hands-on experience with **Lightning Web Components, Apex, Controllers, Triggers, Web Services, and Flows**.

• At least **2 years of development experience** with **Experience Cloud or Salesforce B2B Commerce (Lightning)**.

• Strong knowledge of the **Salesforce data model**, including Products, Price Books, Accounts, and Contacts.

• Experience integrating Salesforce with external systems through **REST/SOAP APIs, XML, middleware tools (e.g., MuleSoft, Boomi), or native Salesforce APIs**.

• Experience working with **Salesforce AppExchange applications and integrations**.

• Familiarity with data management tools such as **Data Loader, Excel Connector, and DemandTools**.

• Intermediate proficiency in **written and spoken English**.

• Strong communication skills to gather requirements, present technical solutions, and coordinate with teams.

### ⭐ Preferred Skills

• Experience with **Salesforce B2B Commerce, CMS, and other Salesforce Clouds (Sales Cloud, Service Cloud, etc.)**.

• **Salesforce certifications** such as Platform Administrator or Platform Developer I/II.

• Experience implementing **eCommerce integrations** including payment gateways, tax services, inventory management, shipping options, address validation, and order tracking.

#Salesforce #Ekloud #B2B #ERP #CRM #SalesforceDeveloper #Hiring #TechJobs #ITJobs #ContractJobs

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Responsibilities:
• Modify existing WordPress and partner portal sites to spec and design
• Build new website landing pages for marketing campaigns
• Update or integrate existing CRM or marketing automation systems within websites and portals
• WordPress administration including core, theme plugin, updates, testing etc.
• Manage all technical aspects of websites including optimal performance and security