Marketing Head

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

*Looking for Part Time Job?*

Welcome to HDFC Life Insurance.

*Can you sell insurance policies?*

It is Work from Home Jobs

*No Salary...Only Commission Based*

You have generate leads for insurance.

*Earn Extra Money in Your Free Time*

100% Support and Guidance Available

**Must sell insurance policies monthly**

Step>>1

We Process Manually

*Send Clear Scan Documents*

We Verify and Start Registration

Online Interview Available

*Minimum Qualification: 10+2*

Minimum Age: 19+

Must Qualify IRDA Exam

*Exam Fees: Approx Rs.500*

Online Training Available for Exam.

Step>>2

*It is Part Time Job. 100% Digital*

No Regular Office Visit Required.

*Work from Home in Your Free Time*

Earn Commission on Each Policy.

*Get Upto 35% Commission*

No Monthly Sales Target.

*Must sell 4 policies per Year*

*No Pain No Gain. Be Your Own Boss*

*Become Permanent Employee*

*Monthly Salary 35K + Incentives*

*Get 5% Commission from Team*

*If you are in any permanent job?*

Join Us as Part Time Insurance Advisor

*Increase Your Source of Income*

#Best for Working Professionals#

#Hard Working Persons Preferable#

#Unlimited Income Opportunity#

#Must Have Insurance Knowledge#

*Documents Required for Registration*

1. Passport Size Photo

2. PAN Card

3. Aadhaar Card Front & Back

4. Graduation / H.S. Marksheet

5. Passbook Front Page/ Cancel Cheque

6. Self Signature in Plain Background

7. Mobile No and Email Id

8. Nominee Name, Birth Date and Relation

*Visit Our Branch for Details*

1st Floor of Gagananchal Apartment, 37 Dr. Abani Dutta Road, Near AC Market, Howrah, West Bengal, 711101.

🙏 Thanking you 🙏

    *Biswajit Barman*

*(Your Agency Mentor)*

HDFC Life Insurance Co. Ltd

*Contact Me for Joining*

Visit Our Blog: https://myadvisers.net

Grab the Rewards for You

*Free International Tour*

*Free Health Insurance*

*Best Part Time Income Opportunity for CA, MF Distributor, Direct Selling Agents, Working Professionals, Private Tutors, Housewives*

•  Developing both frontend and backend of application using technologies like Java,   Angular, JavaScript, HTML5.
•  Designing user interactions on web pages.
•  Designing and Developing back end API's and databases.
•  Meeting both technical and customer’s needs.
•  Seeing through a project from conception to finished product.
•  Take complete ownership of the project and deliver with good quality.
•  Staying abreast of developments in web applications and programming languages.

• Relevant experience of 8+ yrs
• Strong communication, organizational skills. Good in Agile, Scrum, Dev-Ops practices.
• Proficiency with fundamental front end languages such as HTML5, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular, React and Amber.
• Proficiency in Java, Springboot, Microservices
• Familiarity with database technology such as PostgreSQL, MySQL, Oracle and MongoDB.
• Good in writing quality code and Unit Tests. Good knowledge of DevOps practices.
• Excellent verbal communication skills.
• Good problem solving skills

Bluespacelabs - Senior QA

Any location | 1-3 Years

Key Deliverables

• 1 to 3 years of experience in testing and automation
• Creating Testing methodologies, test strategy, test plans to evaluate the functional requirement and deliver the application with quality.
• Must have proven experience in testing and automation of web applications and mobile apps.
• Strong hands on experience in the automation framework selenium and appium.
• Experience in leading a team to perform automation testing using Selenium Java
• Product testing to validate the end-to-end functionality of the user stories.
• Functionality Testing should factor techniques to design test cases to ensure optimum test efficiency.
• API testing and automation and CI/CD
• Performed automation testing of API using automation frameworks like Restaaured, Postman.
• Creating and assisting the team to write Test Cases and Scripts
• Good understanding of the software architecture : Frontend MFE, MVC, Rest APIs
• Good leadership and communication skills

Testing Areas Coverage Expected

Unit Testing

Component Testing

• Micro-Frontend UI Components
• BFF Entities
• Biz Components
• Amazon MSK (Kafka) Configuration
• Persistent Data (read/write) Components
• Integration Testing
• System Testing

Functional Requirements

• End to End (User) Scenarios
• Browser Compatibility
• Usability

Non-Functional Requirements

• Performance
• Scalability
• Availability
• Reliability

Software and tools requirement

• Junit - Java
• JEST - Javasript/React
• JIRA - Bug Tracking
• Selenium with TestNG- UI Automation
• Appium with testing mobile apps
• RestAssured - REST API testing
• Traffic Parrot - Service virtualization
• Wiremock - API mocking
• Pact - Contract Testing
• Testcontainers - Containerized PostgreSQL/ MySQL
• Version Control - GitLab