Back Office Executive

Job Summary:

Deqode is looking for a highly motivated and experienced Python + AWS Developer to join our growing technology team. This role demands hands-on experience in backend development, cloud infrastructure (AWS), containerization, automation, and client communication. The ideal candidate should be a self-starter with a strong technical foundation and a passion for delivering high-quality, scalable solutions in a client-facing environment.

Key Responsibilities:

• Design, develop, and deploy backend services and APIs using Python.
• Build and maintain scalable infrastructure on AWS (EC2, S3, Lambda, RDS, etc.).
• Automate deployments and infrastructure with Terraform and Jenkins/GitHub Actions.
• Implement containerized environments using Docker and manage orchestration via Kubernetes.
• Write automation and scripting solutions in Bash/Shell to streamline operations.
• Work with relational databases like MySQL and SQL, including query optimization.
• Collaborate directly with clients to understand requirements and provide technical solutions.
• Ensure system reliability, performance, and scalability across environments.

Required Skills:

• 3.5+ years of hands-on experience in Python development.
• Strong expertise in AWS services such as EC2, Lambda, S3, RDS, IAM, CloudWatch.
• Good understanding of Terraform or other Infrastructure as Code tools.
• Proficient with Docker and container orchestration using Kubernetes.
• Experience with CI/CD tools like Jenkins or GitHub Actions.
• Strong command of SQL/MySQL and scripting with Bash/Shell.
• Experience working with external clients or in client-facing roles.

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer or DevOps Engineer).
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Sr Software Engineer-IBM Sterling DOM/OMS

• Location: India - Hyderabad

Job Description

Job Title: IBM Sterling DOM Sr Software Engineer – Supply Chain DTC 

Job Summary 

We are seeking an experienced IBM Sterling DOM Production Support Lead to oversee production support operations for our IBM Sterling Order Management (DOM) platform supporting Direct-to-Consumer (DTC) and omnichannel fulfillment processes. This role will be responsible for ensuring application stability, leading incident resolution efforts, managing support teams, driving operational excellence, and serving as the primary point of contact for business and technology stakeholders. 

The ideal candidate will possess strong IBM Sterling DOM expertise, production support leadership experience, and a proven ability to manage critical business applications in a fast-paced, global environment. 

Key Responsibilities 

Production Support Leadership 

• Lead L2/L3 production support activities for IBM Sterling DOM applications and related integrations. 
• Manage daily support operations, ticket queues, service requests, and incident resolution activities. 
• Ensure adherence to SLAs, operational KPIs, and support processes. 
• Provide leadership and guidance to support analysts and offshore/onshore support teams. 
• Coordinate support coverage, shift planning, and on-call rotations. 

Incident & Problem Management 

• Lead major incident management and drive resolution of critical production issues. 
• Coordinate cross-functional teams including Development, Infrastructure, Middleware, Cloud, and Business Operations. 
• Conduct Root Cause Analysis (RCA) and ensure corrective and preventive actions are implemented. 
• Track recurring issues and drive long-term stabilization initiatives. 
• Escalate risks and service-impacting issues appropriately. 

IBM Sterling DOM & Integration Support 

• Support Sterling DOM modules including Order Capture, Inventory Visibility, Sourcing, Fulfillment, Shipment Processing, and Returns. 
• Oversee troubleshooting of APIs, services, agents, integrations, and order orchestration workflows. 
• Support integrations with ERP, eCommerce, CRM, WMS, YMS, TMS, and third-party logistics systems. 
• Ensure critical order management and fulfillment processes operate efficiently. 

Operational Excellence & Service Delivery 

• Monitor application health, performance, and operational metrics. 
• Drive continuous improvements in monitoring, automation, and support processes. 
• Lead release readiness reviews, deployment support, and post-production validation activities. 
• Ensure compliance with ITIL-based Incident, Problem, Change, and Release Management processes. 
• Develop and maintain support runbooks, knowledge articles, and operational documentation. 

Stakeholder Management 

• Serve as the primary support contact for business and technology stakeholders. 
• Provide regular updates on incidents, service performance, risks, and operational improvements. 
• Facilitate governance meetings, operational reviews, and leadership status reporting. 
• Build strong relationships across global teams and business functions. 

Qualifications

Required Qualifications 

Education 

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 

Experience 

• 6+ years of IT experience with at least 5 years supporting IBM Sterling DOM/OMS environments. 
• 4+ years of experience leading production support teams or service delivery functions. 
• Strong experience supporting DTC, omnichannel commerce, and supply chain fulfillment operations. 
• Experience managing major incidents and coordinating cross-functional resolution efforts. 

Technical Skills 

• IBM Sterling DOM/OMS (Version 9.x/10+ preferred). 
• REST/SOAP APIs, XML, XSLT, SQL, MQ, JMS. 
• Working knowledge of Java/J2EE and UNIX/Linux environments. 
• Experience with WebSphere, middleware technologies, and integration troubleshooting. 
• Familiarity with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms. 
• Exposure to cloud and container platforms including AWS, Azure, GCP, Docker, and Kubernetes. 

Preferred Qualifications 

• Experience supporting Sterling DOM GEO-distributed environments. 
• Knowledge of microservices architecture and distributed systems. 
• Experience with Sterling performance tuning and system optimization. 
• Background supporting WMS, YMS, ERP, TMS, or broader Supply Chain Management (SCM) platforms. 
• ITIL Foundation or ITIL Practitioner certification. 
• IBM Sterling OMS/DOM certification. 
• Cloud certifications (AWS, Azure, or GCP) preferred. 

Key Competencies 

• Strong leadership and team management skills. 
• Excellent analytical, troubleshooting, and decision-making abilities. 
• Exceptional verbal and written communication skills. 
• Ability to manage multiple priorities in a high-volume production environment. 
• Strong stakeholder management and customer service orientation. 
• Proven ability to drive operational excellence and continuous improvement initiatives. 
• 
  

We are looking for a talented and enthusiastic Full Stack Web Developer to join our dynamic development team. The ideal candidate will have a strong grasp of both front-end and back-end technologies. This is a trainer cum developer role

What are the Key Responsibilities:

• Responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services. 
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Creates customized applications for smaller tasks to enhance website capability based on business needs
• Ensures web pages are functional across different browser types; conducts tests to verify user functionality
• Verifies compliance with accessibility standards
• Assists in resolving moderately complex production support problems

What are we looking for:

• 3+ Years of work experience as a Python Developer
• Expertise in at least one popular Python framework: Django
• Knowledge of NoSQL databases (Elastic search, MongoDB)
• Familiarity with front-end technologies like JavaScript, HTML5, and CSS3
• Familiarity with Apache Kafka will give you an edge over others
• Good understanding of the operating system and networking concepts
• Good analytical and troubleshooting skills
• Graduation/Post Graduation in Computer Science / IT / Software Engineering
• Decent verbal and written communication skills to communicate with customers, support personnel, and management

Microsoft Azure Data Integration Engineer

Job Description: 

Microsoft Azure Data Integration Developer who will design and build cutting-edge user experiences for our client’s consumer-facing desktop application. The Senior Software Developer will work closely with product owners, UX designers, front-end, and back-end developers to help build the next-generation platform. 

Key Skills:

• 3+ years of experience in an enterprise or consumer software development environment using C# and designing and supporting Azure environments
• Expert level programming skills in creating MVC and Microservices architecture
• Experience with modern frameworks and design patterns like .Net core
• Strong knowledge of C# language
• Hands-on experience using the Azure administration portal and iPaaS
• Demonstrable experience deploying enterprise workloads to Azure
• Hands-on experience in Azure function apps, app service, logic apps and storage, Azure Key vault integration, and Azure Sql database.
• Solid understanding of object-oriented programming.
• Experience developing user interfaces and customizing UI controls/components

·      Microsoft Azure Certification, Business Continuity, or Disaster Recovery planning experience is a plus

Responsibilities:

• Architect, design & build a modern web application for consumers
• Explore configuring hybrid connectivity between on-premises environments and Azure, and how to monitor network performance to comply with service-level agreements.
• Collaborate with UI/UX teams to deliver high-performing and easy-to-use applications
• Participate in code reviews with staff as necessary to ensure a high-quality, performant product
• Develop a deep understanding of client goals and objectives, and articulate how your solutions address their needs
• Unit testing/test-driven development
• Integration testing
• Deploying Azure VMs (Windows Server) in a highly available environment
• Regularly reviewing existing systems and making recommendations for improvements.
• Maintenance
• Post-deployment production support and troubleshooting

Technical Expertise and Familiarity:

• Cloud Technologies: Azure, iPaaS
• Microsoft: .NET Core, ASP.NET, MVC, C#
• Frameworks/Technologies: MVC, Microservices, Web Services, REST API, Java Script, JQuery, CSS, Testing Frameworks
• IDEs: Visual Studio, VS Code
• Databases: MS SQL Server, Azure SQL
• Familiarity with Agile software development methodologies.
• Advanced knowledge of using Git source control system.
• Azure, AWS, and GCP certifications preferred.

YOUR ROLE SPECIFICATIONS

Areas of responsibility include but not limited to:

• Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units.
• Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries.
• Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration.
• Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time.
• Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes
• Evaluate and recommend business process improvement solutions using industry best practices.
• Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs.
• Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.