Manager - Hotel Software Sales

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

We are seeking an experienced Developer with a strong background in C++, CUDA programming, and Linux to guide our development team in building cutting-edge solutions for device integration and high-performance computing tasks. This is a hands-on leadership position that combines technical expertise with team management skills to deliver high-quality software products.

No of position – 2

Duration – 1 year contractual position (candidate will be on Hiring Panda Payroll)

Experience Range – 4 to 5 years

Notice Period – Immediate, candidate should join within 7 days

Location – Kandivali, Mumbai (Only local candidates of Mumbai is acceptable)

Work Mode- Work from Office

Primary responsibilities:

Software Development:

• Develop and maintain high-performance applications using C++ and CUDA.

• Design and implement parallel algorithms for GPUs to accelerate computational

workloads.

Performance Optimization:

• Optimize CUDA kernels for performance, scalability, and memory efficiency.

• Analyze performance bottlenecks and propose innovative solutions.

Code Review and Testing:

• Conduct code reviews to ensure adherence to coding standards and best practices.

• Develop and execute test cases to validate functionality and performance.

Collaboration:

• Work closely with the software engineering and research teams to understand

requirements and deliver robust solutions.

• Provide technical guidance and mentoring to junior team members when necessary.

Documentation:

• Write and maintain technical documentation, including design specifications and user

manuals.

Required Skills:

• C++: Strong proficiency in modern C++ (C++11/14/17/20).

• CUDA Programming: Extensive experience in developing, debugging, and optimizing

CUDA applications.

• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and

warp-level operations in CUDA.

• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded

programming.

• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and

numerical methods.

• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or similar.

In this role, you will:

• Troubleshoot Complex / escalated network issues

• Participate in Major Incident Management conference calls and associated bridge-lines

• Work on tickets escalated from Tier 2 Support

• Work on incidents in accordance with Integrated Operations Manage Incident Process Configuring of network devices (on back of break fix)

• Work with Advanced technology functions (priority support) / Cisco TAC

• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.

• Mentor / train tier-1 / tier-2

• Open Change controls and emergency break-fix Change Records

• Engage Cisco (NOC and HTTS) Support

• Work on Sniffer/ Infinistream capture

• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances

• Work with vendors / vendor escalations (on complex issues)

• Functionally aligned to the manager and work closely

Desired Qualifications:

Must Have Banking experience

• 6+ years of network support experience in NOC Operations or similar environment.

• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)

• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.

• Extensive hands on experience in all Cisco Routers / Switches / Wireless devices; Cisco / Checkpoint Firewalls, F5 Load Balancers, IP subnetting, Layer 2-4 stack understanding, VoIP, QoS, MPLS, SDWAN

• Experience on Arista hardware is a plus.

• Excellent Customer Service Skills and communication skills.

• Ansible knowledge is a plus

• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)

Moody’s Global Talent Acquisition department supports over 10,000 colleagues globally. The team is aligned into 3 regions (US/Americas, EMEA, APAC) and focused on attracting, engaging, and acquiring diverse high-quality talent for Moody’s three business entities.

URL -   https://www.moodys.com/Pages/contactus.aspx">https://www.moodys.com 

Skills: IT/Technical hiring, end to end recruitment, good stakeholder management, candidates from Corporate background with IT/Technical hiring experience.

Key Responsibilities –

The Recruiter is responsible for executing recruiting regional strategies that strengthen organizational capabilities to ensure business leaders have the talent to successfully achieve business objectives.

The Recruiter will work with business leaders and hiring managers in their client group and with other recruiting team members to provide full lifecycle best practice recruitment service. They will execute talent acquisition strategies to identify, attract and hire high-quality talent for the business/region, utilizing active and passive sourcing techniques to fill existing and future job openings. The Recruiter will use the information provided that interprets internal employment demands to translate them into timely, results-driven action items

Recruiting Delivery
• Execute full life-cycle regional recruiting processes, including the HR-related onboarding of new employees
• Support the client group’s current and future staffing needs within the HR service delivery framework.
• Take part in the execution of outsourcing strategy (if any) appropriate to the regions workforce planning and business needs to source, attract, and hire best talent.
• Utilize various tools and resources to effectively evaluate talent in a variety of methods in order to ensure that the company is selecting highly qualified and engaged professionals to join the organization
• Provide value-add recruiting advice to hiring managers to influence and persuade talent decisions
• Demonstrate understanding of talent needs of hiring managers and job requirements to assess candidate quality, skills and fit to identify the best candidate for a position
• Attract and recruit the highest calibre candidates in a cost effective and time efficient manner
• Manage the presentation, selection, offer, negotiation, closing and administrative components involved in fulllifecycle recruiting
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Interview all candidates presented for detailed interviewing by hiring managers and include the use of face-to-face behavioural-based interviewing methodologies
• Advise management on appropriate recruitment methods and salary ranges
• Advise on relevant changes to employment laws that impact recruitment and be aware of confidentiality issues as they arise
• Be knowledgeable about and able to appropriately explain Moody’s benefits and recruitment related policies and programs
• Implement external candidate recruiting programs that attract, select and retain a qualified, diverse workforce and support Moody’s workplace diversity goals.


Sourcing:
• Demonstrate labor market expertise for the markets in which you recruit
• Administer sourcing strategies to identify and recruit potential new hires
• Source active candidates from online databases, internal databases, contact lists and employee referrals
• Source passive candidate leads through internet research, networking, cold calling and market presence
• Design, plan and coordinate large scale recruitment events like career days and job fairs, Super Days and Campus hiring

Recruiting Strategy & Marketing
• Communicate recruiting strategies, including sourcing and acquisition strategies; recruiting tools and processes; talent mapping and systems.
• Implement external candidate marketing and proactive recruiting programs and processes that attract, select and retain a qualified, diverse workforce.
• Partner with Diversity and Inclusion to achieve Moody’s aspirational diversity goals including support of campus recruiting and summer internship programs.
• Attend business and / or networking functions to build and maintain a vast network of professional relationships over a long period of time with the goal to ultimately attract them to Moody’s
• Strategically develop and implement localized advertising campaigns (Internet, Intranet, newspapers, etc.). Evaluate campaign’s value based on cost effectiveness and ability to attract top-level candidates
• Establish and maintain contacts with employment sources, such as colleges/universities, employment agencies, search firms, trade associations, etc.
• Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates (US only

Workforce Analytics
• Implement operational efficiencies and practices that drive strong performance across all recruitment-related metrics including Time to Fill, Quality of Hire, Cost Per Hire and Source effectiveness.
• Maintain accurate and up to date recruiting data. Create and distribute recruiting activity reports and budgets as required. Conduct management presentations regarding recruiting activity as needed.

Contract: 9 Months

No. of experience: 5+ years

Location: Gurgaon/Bangalore

We are seeking a very talented remote/onsite Senior Software Engineer, proficient in front-end and backend development. We prefer to rapidly develop with frequent releases and aim to provide amazing experiences for our end users.

Each engineer is treated as a true owner, with a high degree of ownership and autonomy. We are looking for a product minded, independent thinker -- not someone whose hand we will hold to make product decisions. We aim for a lean, fast-moving team that prefers to avoid meetings and focus 100% on driving impact.

Responsibilities:

• * Work with cutting-edge front-end and back-end technologies in designing, building, and maintaining performance, responsiveness, and delightful experiences for our customers.
• * Write high-quality front-end & back-end code, complete with automated unit and integration tests, as well as participate in code reviews.
• * Partner with product, marketing, and customer success to develop a highly interactive web application that fosters innovation.
• * Collaborate with other Software Engineers to evaluate and recommend new technologies, and help to continuously modernize and mature our front-end implementations and best practices.

Ideal Candidates Will Have:

• * Minimum of 4 years' experience in fast-paced, nimble teams building software at scale
• * Possesses deep understanding of JavaScript beyond libraries or frameworks (i.e. Core JS, not just jQuery or Angular).
• * A proven ability to deliver an amazing user experience.
• * Have detailed knowledge of responsive CSS, the box model, semantic markup, and HTML5.
• * An appreciation for good design, and the desire to translate visual ideas into working, beautiful code.
• * Experience in building scalable solutions with a high level of code quality through automated tests and good architecture.
• * Ability to solve complex data problems and think of best ways to present these to users.
• * Strong team player with excellent communication skills and high degree of ownership and drive.

Candidates with varying backgrounds are encouraged to apply. We do not require prior knowledge of technologies in our stack, only a desire to learn them.

• Development & maintenance of Cleartrip’s product lines
• Involved in entire lifecycle including analysis, development, fixing, and monitoring of issues on the assigned Cleartrip product lines
• Unit test cases – Review and writing

• 2+ years of Product Development experience
• Java, Spring Framework preferred
• Solid experience with databases (Oracle/MySQL) – a must
• Excellent OO and design skills
• Experience with Test Driven Development within a continuous Integration environment (Lunt, CruiseControl, etc)

• BE/B.Tech Computer Science Personality Traits/Attributes:
• Excellent communication skills
• Excellent interpersonal skills – team player & desires to works closely with teammates, QA & product teams
• Problem-solving skills – Ability to research, analyze & find solutions independently.