NodeJS Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

About the Role

We are undertaking a platform migration from our existing WordPress site to a modern React frontend. We are seeking a highly capable Backend Engineer on a 1-month contract to lead the backend aspects of this transition. The ideal candidate has strong experience with serverless backends and API-first architectures, particularly using Cloudflare Workers and the Cloudflare ecosystem. You will collaborate closely with our in-house Frontend Engineer (specialized in React) to deliver a seamless, performant, and secure end product.  

Key Responsibilities

Audit current WordPress backend (data structures, plugins, custom code). Design and implement a backend solution leveraging Cloudflare Workers, Cloudflare KV / Durable Objects, and related services (or propose suitable alternatives such as Node.js/Express or headless CMS if appropriate). Develop secure APIs for authentication, content, and form handling. Migrate existing WordPress data (pages, posts, forms, and media) into the new system. Integrate with our CRM (_Zoho_) and other existing systems. Ensure compliance with NZ data protection standards. Deploy backend on Cloudflare (and/or coordinate with existing hosting infrastructure as needed). Provide documentation and handover to the internal team.

Qualifications & Skills

Proven experience in backend engineering with serverless platforms (Cloudflare Workers, AWS Lambda, or similar). Strong knowledge of RESTful APIs, authentication, and security best practices. Familiarity with Cloudflare KV, Durable Objects, R2, or equivalent distributed data solutions. Experience with WordPress architecture and React-based frontend integration. Experience in migration projects (legacy CMS → modern stack) highly valued. Strong collaboration and communication skills, with the ability to work effectively alongside frontend specialists.

Deliverables

Backend environment and Cloudflare Worker (or alternative) architecture established. Secure APIs deployed and tested with React frontend. Migration of content/data from WordPress. Integration with Zoho CRM and forms. Production deployment. Documentation + handover.

Duration: 1 month.

Engagement: Remote, with short daily and hourly weekly check-ins.

Compensation: 75,000 INR

Experience with Cloudflare Workers, the Cloudflare CDN, prior Wordpress migration experience, and any experience of working alongside frontend engineers prioritized. A huge bonus would be experience with Zoho CRM/Zoho Forms.

Position Title: Lead Product Engineer – Node.js

Company Overview:

AskSid was founded by two ex-Mindtree employees, who dreamt of bridging the communication gap in online retail consumer service at a global level. In a span of 4 years, AskSid has been repeatedly recognized and celebrated as a gamechanger in the retail space. From Nasscom declaring us as the No. 1 emerging SaaS company in India in 2019, to being named the “Most Innovative AI company” by CII and Accenture Ventures, we have carved out a definitive niche for ourselves. In 2021, AskSid officially became a Techstars Hub71 Accelerator portfolio company.

We are specialists when it comes to vertical AI for the retail domain and continually work towards innovating to make our customer’s lives easier through AI. We are looking for Engineers with a passion to build world-class technology products of internet-scale SaaS products.

Job purpose: 

Design, engineer, and maintain our proprietary framework, APIs, and technology components of a SaaS software product with the ability to scale it to millions of requests and thousands of concurrent users. 

Responsibilities

• Covert product feature requirements to software design that meets defined quality, maintainability, scalability, and performance KPIs
• Full stack engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
• Conform, maintain, and improve continuous integration and delivery lifecycle processes
• Automation of engineering and production activities

Knowledge and skills

• JavaScript (ES6) / TypeScript
• Node.js - RESTful services and frameworks development
• Microsoft Bot Framework 
• Dependency Management using NPM / Yarn
• Databases : MongoDB / Elastic Search
• Version Control : Git
• Engineering – CI, CD

• JavaScript (ES6) / TypeScript
• Node.js - RESTful services and frameworks development
• Microsoft Bot Framework 
• Dependency Management using NPM / Yarn
• Databases : MongoDB / Elastic Search
• Version Control : Git
• Engineering – CI, CD

• Cache frameworks – Hibernate / Redis
• Stream / Queue processing platforms: Kafka / Fluentd
• Cloud Computing – Azure / AWS, Dockerization

• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• You will design Scalable and Fault-Tolerant systems
• You will help Maintain critical and auxiliary systems (databases, cache ...)
• You will build Experiments that help validate hypotheses for the product

Experience:

2+yrs In your first 3 months, you will…

• Successfully onboard and create strong bonds with the current team
• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• Contribute to existing product features and experimentation

In your first 6 months, you will…

• Develop prototypes of new features or products using rapid iteration and experimentation as we explore new ideas
• Partner across the engineering team to ship features

In your first year, you will...

• Champion best-in-class engineering practices and systems for an emerging engineer team
• Help build a suite of features for the product

Our Ideal Hire:

• Learned best practices and has experienced the challenges and joys working at a startup
• Managed and maintained production code at increasing scales
• Feels strongly motivated by our mission
• Communicates complex problems and proposes solutions, in writing and in conversation

Expertise:

• Proficiency in any one language (ex: NodeJS / Go / Python)
• MySQL (design / indices / optimizing queries)
• Redis (types/ functionality/ use cases)

Hands-on experience:

• Handled scaling issue
• Good at debugging

Good to have:

• Kafka (or other stream-processing software)
• AWS

Do not apply if you are not:

• Ownership driven
• Curious in general
• Able to explain things in simple terms
• Self-motivated
• Use to work in the chaotic environment
• Highly proactive
• Willing to Mentor and humble to ask for collaboration
• Most important, Learn & Grow yourself!
• Hungry to grow anymore

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours
• Should know CI/CD process

Experience: 5+ years

Location: Bangalore

Roles and Responsibilities

• Design and code features in the back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript and NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.

Main Street is hiring a Full Stack Engineer who will help design our technical architecture and build solutions that help business owners become entrepreneurs. Apply if you are excited about creating a platform for true entrepreneurship. 

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track, and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your  projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users and solve real problems for them.

About Main Street:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well known technology platforms that provides an Uber like simple experience to starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of a business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive you customer

Take a look Main Street's Product walk through https://www.youtube.com/watch?v=teajumhL5DI&;feature=emb_title">here.

We're backed by top investors and built a world class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon and OYO.