Team Lead - Product Design (B2B SaaS), Med

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Extramarks Education India Private Limited

Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.

Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.

Extramarks is currently in the process of scaling up rapidly and is looking to hire for the position of Sr. Development Manager, to be an experienced professional with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.

Job Description:

- Drive high performance in the Engineering team, with a relentless focus on agile methodologies and continuous innovation in processes, work practices and tooling.

- Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code-quality.

- Manage the program releases and collaborate with Architects for bringing new practices and making right technical choices for the system.

- Build a strong, progressive engineering culture that values diversity, trust, efficiency, technical ownership, and accountability.

- Able to lead the development cycle and ensure delivery of highly secure solutions that are optimised for performance and built to scale.

Required Skills:

- Extensive experience in managing teams building high-volume and highly complex consumer software products.

- Solid foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing product experience.

- Deep understanding and prior hands-on experience of back-end technologies like Java based microservices & system design architecture with Spring / Spring boot frameworks, hibernate & SQL OR NoSQL databases. (e.g. MySql, MongoDB, Cassandra).

- Good understanding of Java Memory Management, Garbage Collection, Multithreading, Immutability & concurrency programming.

- Expertise in effective planning and prioritization of projects to create an environment where randomization is either absent or extremely minimized.

- Able to break complex projects into modules and propose effective solutions in view of capabilities of existing platforms and infrastructure.

Desired Skills:

- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services.

- Experience with high performance & high scale applications.

- Good knowledge of multiple data storage systems

• Ensure alignment with business requirements.
  
• Perform system configuration, Unit Testing, Data loading and user training.
  
• Work with Project Manager and Solution teams to achieve on time on budget projects.
  
• Ability to run HR (Employee Central Payroll/SAP HCM Payroll) business requirement workshop.

• 8+ years in a ECP/SAP HCM Payroll Functional Consulting role
• Completed at-least 6 End to End ECP/ SAP HCM Payroll imfunctional consultant (Payroll implementation is a must)
  
• Ability to maintain accurate client communication.
  
• Self-driven, motivated and results oriented.
  
• Strong listening skills and solution orientated approach.
  

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand Work with copywriters and brand leads to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience of 5 – 7 years
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines

Responsibilities

As a Software Engineer - Cross Platform Mobile Developer you will be expected to develop and maintain Cross platform Android and iOS applications for a range of our clients in different verticals. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will also be helping out junior team members by reviewing their code and providing feedback. Thereby, helping them excel professionally.

Requirements

B.E/B.Tech degree in Computer Science Engineering or any related fields. Even candidates with BCA/MCA degree can apply. But if you feel that you don’t have the necessary degree to apply, don’t worry! If you can prove that you have the necessary skills for this position, we would love to hear from you.

Skills

• Thorough understanding of Flutter and its core principles.

• Proficient in Dart6 Programming.

• Knowledge of modern authorization mechanisms (such as Auth 2.0 or JSON Web Token)

• Build pixel-perfect, buttery smooth UIs across both mobile platforms. • Familiarity with RESTful APIs.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git or Perforce)

• Strong knowledge of UI design principles, architecture patterns, and best practices for development.

• Familiarity with native build tools, like Xcode, Gradle (Android Studio, IntelliJ)

• Ability to write well-documented, clean code

• Experience launching and managing production mobile apps Nice to have

• Familiarity with continuous integration

• Knowledge on native Android development

What we offer: A great learning experience across different business verticals, Very Strong Tech mentors with about 10-15Yrs of industry experience

Looking for AngularJs / NodeJS Developer. (Immediate Joinee Preferred)
Ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

Primary KRA:

1. a) Portal Management and build
2. b) third Party API Integrations
3. c) Full stack implementation

Mandatory skills: Angular, Nodejs, JavaScript, Bootstrap

Job Description:
- Experience with Building Web-based Applications and service-based architecture using  modern framework node.js
- Should have hands-on expertise in some of the following technologies including Node JS, SOAP, RESTful, JSON, XML,
- Common frameworks such as MVC.

 - Deep understanding of fundamental data structures and algorithms
- Experience in integrating API for client-server communication with security considerations.

 - Experience with web services API integration (Rest, JSON, XML).
- Ability to understand, documenting features, technical specifications & infrastructure requirements and map to technical implementation.
- Strong knowledge of best practices and modern web design trends is necessary.
- Excel at rapid prototyping and at writing good code.
- Experience with modern version control. (GITHub, BitBucket)
- Experience with testing/debugging and validating work produced as part of the development process in multiple platforms
- Experience with HTML & CSS frameworks such as bootstrap.
- Understanding of general user experience and UI design principles
- Good understanding of cross browser front end development issues

- Cloud Computing Services – AWS will be an added advantage.

- Platforms – Linux, Windows

- Knowledge of MEAN Stack will be an added advantage
- Worked on e-commerce platform solutions will be an added advantage.
- Self-motivated, thinking up and executing own ideas.
- Strong communication skills

If you are keen to be a part of a close knit family and aspire to grow insanely big, do write back.