About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Location: Bangalore
Experience: Fresher-2 years
Type: Full-time | On-site
Open Roles: 2
Start: Immediate
Why this role exists
Most AI agents fail not because of models—
but because they sound wrong, behave inconsistently, and don’t handle real conversations.
This role exists to own the craft layer:
- Make agents sound natural, human, and trustworthy
- Make them reliable across real-world conversations
- Make them fast to deploy without endless iteration cycles
What you’ll do
You will not just write prompts.
You will design conversational systems that perform in production.
1. Own conversational quality across deployments
- Achieve 80%+ quality scores on insurer QA audits
- Design conversations across:
- Hindi
- English
- 3+ regional languages
- Ensure agents sound:
- Natural
- Context-aware
- Consistent across interactions
2. Build a reusable prompt and workflow library
- Reduce new workflow launch time from 3 weeks → 5 days
- Create standardized:
- Prompt templates
- Conversation flows
- Objection handling patterns
- Ensure new deployments do not start from scratch
3. Design human-like conversational behavior
- Move agents from:
- Scripted → adaptive
- Robotic → human-like
- Focus on:
- Tone
- Pauses
- Context retention
- Personalization
- The output should feel like:
- “This sounds human”
- not
- “This sounds like a bot”
4. Improve agent performance continuously
- Analyze:
- Call transcripts
- Failure cases
- Drop-offs
- Iterate prompts and flows based on real usage data
- Ensure performance improves across:
- Conversion
- Resolution
- Customer experience
5. Reduce deployment friction
- Minimize back-and-forth during agent setup
- Create clarity in:
- Requirements
- Conversation logic
- Expected outcomes
- Enable faster, cleaner deployments with fewer iterations
6. Align conversations with business outcomes
- Design conversations that drive:
- Conversions
- Retention
- Resolution
- Ensure prompts are not just “good”—they are effective
What success looks like
- QA scores consistently ≥ 80% across languages
- New workflows go live in ≤ 5 days
- Agents sound natural and human-like
- Iteration cycles reduce significantly
- Conversation quality directly improves business outcomes
Who you are
- You have 0-2 years of experience in conversation design, content, or AI prompting
- You have worked on:
- Chatbots / voice bots / conversational systems
- You understand:
- Language nuances
- User psychology
- Real-world conversation flows
- You care about:
- Detail
- Quality
- Real user experience
What will make you stand out
- Experience working with:
- Multilingual conversational systems
- Strong writing and structuring ability
- Familiarity with:
- LLM prompting techniques
- Conversation analytics
- Ability to debug:
- Why a conversation failed, not just rewrite it
Compensation
Upto ₹50,000/month (fixed)
(Aligned with role scope and impact expectations)
Why join
- You will define how AI agents actually feel to customers
- Your work directly impacts:
- Customer experience
- Conversion rates
- Product perception
- You will build the craft layer of an AI platform
What this role is not
- Not generic content writing
- Not static script creation
- Not disconnected from real user interactions
What this role is
- A designer of conversational systems
- A builder of human-like AI experiences
- A driver of quality and performance in AI agents
One question to self-evaluate
Can you design conversations that consistently feel human, handle edge cases, and drive outcomes at scale?
Sales Executive
Role Overview:
We are hiring a dynamic Sales Executive to drive lead generation, client acquisition, and revenue growth. The role focuses on building partnerships with corporates, event planners, and premium venues while closing high-value event deals.
Key Responsibilities:
1. Business Development
- Identify and connect with corporate clients, event planners, and wedding planners
- Build partnerships with 5-star hotels, banquet halls, and event venues
- Generate leads through cold calling, LinkedIn, and field visits
- Handle inbound leads and convert them into business
2. Sales Conversion
- Present and pitch CottonCandyWala services to potential clients
- Understand client requirements and offer customized solutions
- Follow up consistently and close deals
3. Relationship Management
- Develop and maintain long-term relationships with clients and venue partners
- Ensure high client satisfaction and repeat business
- Coordinate with the operations team for smooth event execution
4. CRM & Reporting
- Update and manage leads in CRM systems
- Track sales pipeline, conversions, and revenue targets
- Maintain regular follow-ups and reporting
Requirements:
- 1–3 years of experience in sales (event industry/hospitality preferred)
- Strong communication and negotiation skills
- Comfortable with field sales and client meetings
- Self-motivated and target-driven
Preferred Experience:
- Background in event management, hotel sales, or F&B sales
- Existing network with event planners or corporate HR/Admin teams
What You’ll Gain:
- Hands-on exposure to B2B and event sales
- Experience with CRM tools and lead management
- End-to-end sales cycle exposure
- Opportunity to grow in a fast-paced startup environment
Compensation & Work Details:
- Salary: ₹3.0 LPA fixed + ₹2.4 LPA incentives
- Work Location: Work from office – HSR Layout
Skills & Requirements
Required SkillsCommunication SkillsNegotiation SkillsLead GenerationSales ClosingClient HandlingCRM KnowledgeField SalesTarget Driven
Preferred SkillsEvent SalesHospitality ExperienceCorporate SalesIndustry NetworkVenue PartnershipsDeal Management
Experience
1 - 3 years
Education
Graduation (10 + 2 + 3)
Age Range
18 - 30 years
Languages Required
English, Hindi, Kannada
Role Overview: As a Product Marketing Manager, you will play a pivotal role in driving the success of our products by developing and executing marketing strategies to build brand awareness, engage customers, and support international market expansion. This is a unique opportunity to shape the marketing function in a fast-paced startup environment.
Key Responsibilities:
1. Product Positioning & Messaging:
○ Develop compelling product messaging and positioning that highlights value propositions and resonates with target audiences globally.
2. Go-To-Market Strategy:
○ Lead go-to-market planning and execution for product launches, ensuring alignment across product, sales, and marketing teams.
○ Collaborate with cross-functional teams to create launch campaigns, content, and
resources.
3. Market Research & Insights:
○ Conduct market research and competitor analysis to understand industry trends, customer needs, and growth opportunities.
○ Use data-driven insights to refine product and marketing strategies for international markets.
4. Content Development:
○ Create and oversee the development of marketing assets such as product demos, brochures, videos, case studies, and thought leadership content.
5. International Marketing:
○ Build and execute marketing strategies for global markets, adapting campaigns to cultural nuances and regional demands.
○ Partner with local teams, distributors, or agencies to drive regional success.
6. Customer Engagement:
Develop strategies to build customer advocacy through testimonials, reviews, and case studies.
○ Lead customer feedback loops to influence product improvements and innovations.
7. Performance Tracking & Reporting:
○ Monitor and analyze marketing campaign performance using KPIs and ROI metrics.
○ Provide actionable insights to improve campaign effectiveness and product adoption.
Visual Treat Creator aka Designer
Work Areas:
Convert ideas into visual treats. These visual treats (output) can be in the form of:
- Web Related Banners
- Emailers
- Logo
- Mascot
- Outdoor Media
- Social Media Creatives
- Paid Ads Creatives
- Social Media Covers
- Presentations
- E-Books
- PDFs
Must Have
- Less of a copy cat but more of a cool cat
- Less of Gyan/ talks and more of hand-on experience
- High on power of observation and story visualisation. Someone who sees art/design in everything around
- Understanding of disruptive themes, art work and agency level brand centric manifestations
- Nothing less than global standards while working on any creative/ viral marketing areas
- Known to deliver cool work rather than keeping cool looks only
- Understanding of graphics / design tools at a professional level
- Hand on experience – Photoshop, Corel, Illustrator with brain of his/her own
Immediate job opening for Nodejs with React & Typescript for 6 location with an experience of 4-8yrs.
Job Role : NodeJS Fullstack Developer
Experience :: 4-8 yrs
Job Locations : Hyderabad, Bangalore,Chennai,Mumbai,Pune, gurgaon
Job Type : Permanent
Description :
• Master’s/Bachelor’s degree in Computer Science, Computer Engineering (BE/MCA/BCA)
• 5-9 years of strong software design and development experience and building and administering large-scale distributed applications
• Strong communication skills
• Agility and quick learner
• Understanding of the Software development lifecycle
• Good Analytical and problem-solving skills
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Should have a high level of energy working as an individual Contributor and as a part of Team.
• Ability to think out of the box and questioning everything
Technical Skills (Hands On)
• Apply Server-side software development expertise, to design, develop and implement horizontally scalable components with the ability to handle large transaction and query volumes with following experience :
• Backend - NodeJS, Server-Side Events (SSE), React
• Programming languages - Typescript, JavaScript
• API – REST, GraphQL
• Databases – MySQL, PostgreSQL
• Additional useful programming languages – Java, Scala
• CI/CD experience with:
• Git/TFS, Containers, Ansible
• Test Driven Development (TDD)
• Real-time or near real-time data pipelines
• BPMN 2.0 (Camunda)
• Knowledge of Design Thinking
• Experience working in short agile release cycles
• Enterprise grade development best-practices for end-to-end interoperability and integration
• Design with operational requirements, and support challenges in perspective
Experience
• Drive technical excellence and implementation of best backend engineering practices. Apply technical understanding of:
o Using modern cloud architectures
o DevSecOps tools, and tool-chaining to achieve end-to-end automation
o Patterns and best-practices for multi-tiered distributed applications, and Multi-Cloud environment Information Security, Identity and Access Management
About us:
Maneuvering futuristic technologies to create such a socio-economic impact is DIATOZ Solutions Private Limited, an MSME registered under the government of India. With three business lines – services, products and consulting – DIATOZ is disrupting IT industry in India with a wide range of solutions like ezenotes, e2ehiring, salver, patapet, airpetgo, hectocommerce, ezevision, real-estate automation, first-of-its-kind agricultural marketplace, and many more. Something besides the high-end technology frameworks that takes a technology company beyond the margins of normality is the impact they create in the market. Founded in 2018, within a couple of years of its inception has come a long way. With a 110+ people strong talented workforce, the company has been contributing to Digital initiatives with its range of digital solutions. DIATOZ’s impressive portfolio in the fields of agriculture, education, hiring, pet care, AI/ML and real-estate is all set to concoct a revolution by progressively impacting the daily lives of billions of common people.
Kindly refer the below link for more details.
Start-up of the year 2020 –
https://www.cioinsiderindia.com/magazine/startups-of-the-year-december-2020/#page=26
Winner of Young Achievers Award 2020 –
https://www.iafindia.com/mr-monuranjan-borgohain/">https://www.iafindia.com/mr-monuranjan-borgohain/
Title – Front End Developer
Region: Bangalore
Employment Type: Full Time Regular Employee
Position: Software Engineer
Year Experience: 2-4yrs
Job Responsibilities and/or Success Factors:
- Review customer requirement, design flow and implement
- Review integration and regression test plans created by QA
- Supports users by developing documentation and assistance tools
- Required skills and experience include:
- BE in Computer Science or other field of study and applicable work experience
- Strong proficiency with Typescript.
- Highly proficient in React.js framework and its core principles such as components, reactivity, and the virtual DOM.
- Basic understanding of front-end technologies.
- Good Knowledge of Database like PostgreSQL and MSSQL
- Proficient understanding of code versioning tools, such as Git and SVN.
- Complete ownership in development and ensuring high performance and responsiveness to requests from the front-end.
- Knowledge of and desire to work in an agile development environment.
- Must have strong teamwork orientation and the ability to foster collaboration within and across teams.
- Should have motivation to learn new technologies in server-side web application.
- Should follow the best practices in the industry while coding.
Skills required: JavaScript, React.js, Graph QL Basic, Context API provider, Git
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.
What WE have
- A small, well-knit team with a bunch of self-driven aces who love their work as well as working here!
- A top notch product spanning web app, mobile app, chatbot and artificial intelligence tech stack
- An enviable client portfolio that includes known names such as LG, Biba, W, HPCL, Costa Coffee (to name a few), who depend on us to track their compliances and efficiencies.
- An open door culture
- An environment to push your boundaries and expand your skillsets
- A newer challenge every day!
What YOU must have
- 3-5 years’ experience with native mobile App development on both Android as well as iOS platforms.
- Bachelor’s degree or above in information systems or computer science
- Excellent knowledge of Android SDK, different versions of Android, iOS framework
- Strong knowledge of Android & iOS UI design principles, patterns, and best practices
- Familiarity with RESTful APIs to effectively integrate Android applications
- Should have worked on Apps using local resources (like camera, GPS, Speech recorder, settings etc) and having local storage capability using SQLite, xml, firebase etc.
- Proficient understanding of code versioning tools such as Git
- Familiarity with various testing tools
- Team player with strong communication, documentation and collaboration skills
- Strong analytical and problem solving skills
- Ability to productively function under pressure and within a deadline oriented atmosphere
- Self-motivated and high-initiative taking
- Organized and detail orientated with strong work ethic
- Ability to thrive in a dynamic and fast-paced environment
What will you do
- Translate designs and wire frames into high quality code
- Develop AI/ML based mobile apps for both Android and iOS
- Resolve bugs as reported by the QA team.
- Maintain code quality, organization, and automation
- Share weekly and monthly development plans and build releases schedule.
Impress us with your skill, self-drive and work ethics, and we will go any length to make you part of the growth journey!
● Determining the structure and design of web pages.
● Ensuring user experience determines design choices.
● Developing features to enhance the user experience.
● Striking a balance between functional and aesthetic design.
● Ensuring web design is optimized for smartphones.
● Building reusable code for future use.
● Optimizing web pages for maximum speed and scalability.
● Utilizing a variety of markup languages to write web pages.
● Maintaining brand consistency throughout the design.
**Front End Developer Requirements:**
● Degree in Computer Science or related field.
● Understanding of key design principles.
● Proficiency with HTML, CSS, JavaScript, Reactjs and jQuery.
● Understanding of server-side CSS.
● Experience with graphic design applications such as Adobe Illustrator.
● Experience with responsive and adaptive design.
● Understanding of SEO principles.
● Good problem-solving skills.
● Excellent verbal communication skills.
● Good interpersonal skills.
- Experience in PHP & MySQLi, various open source frameworks,
- Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
- Strong Knowledge in Frameworks like Laravel
- Strong skills of APIs Creation & integration
- Knowledge of Cloud Servers like AWS, Digital ocean
- Know how to Secure the PHP Scripts from attacks or injections,
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon