About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HighLevel Inc.
About
We are the fastest growing all-in-one platform for SMB's and digital marketing agencies. We offer services related to CRM, Email, 2-way SMS, phone system, Facebook, Instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Team:
Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success
Some of the perks we offer:
- 100 % remote
- Uncapped leave policy
- WFH setup
- Champion big problems
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Location: Delhi, Safdarjung Enclave
Job Type: Full-Time
About Us:
Timble is a forward-thinking organization dedicated to leveraging cutting-edge technology to solve real-world problems. Our mission is to drive innovation and create impactful solutions through artificial intelligence and machine learning.
Position Overview:
We are seeking a highly skilled and motivated AI Engineer to join our dynamic team. The ideal candidate will have a deep understanding of AI/ML concepts, practical experience in developing and deploying AI models, and a passion for pushing the boundaries of technology.
Key Responsibilities:
- Model Development: Design, develop, and deploy machine learning models and AI solutions to address complex business problems.
- Data Analysis: Work with large datasets to clean, preprocess, and analyze data, ensuring high data quality and relevance.
- Algorithm Optimization: Implement and refine algorithms to improve the performance and accuracy of AI models.
- Collaboration: Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate AI solutions into existing systems and workflows.
- Research: Stay up-to-date with the latest advancements in AI and machine learning, and apply new techniques and methodologies to enhance our AI capabilities.
- Performance Monitoring: Monitor the performance of AI systems, troubleshoot issues, and make necessary adjustments to maintain optimal functionality.
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Required Qualifications:
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- Experience: 2 years’ Experience in AI/ML development, with a proven track record of deploying AI solutions in a production environment.
- Immediate Joiner or candidate who can join by 20th January.
- Technical Skills:
- Must have proficiency in programming languages such as Python, Machine Learning, Deep Learning
- Experience with AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn, Keras).
- Strong knowledge of machine learning algorithms, neural networks, and natural language processing (NLP).
- Experience in integrating AI based solutions with web frameworks like Django, Flask.
- Problem-Solving: Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Project Management: Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- Experience with reinforcement learning, deep learning, or computer vision.
- Contributions to open-source AI projects or published research in AI/ML.
- Experience with big data technologies (e.g., Hadoop, Spark).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A collaborative and innovative work environment.
- Flexible working hours and remote work options.
How to Apply:
https://www.linkedin.com/in/preeti-bisht-1633b1263/
Mention current Notice, Current CTC and Expected CTC
Roles/Responsibilities:
Own a team of 15-20 Developers and QAs at various levels
Provide continuous feedback, training and make sure team is working on their full
potential at all time
Review the architecture/design of a product/module/feature and provide feedback
Architect, design and/or hands-on code the critical portion of a
product/module/feature
Mentor the tech-leads on architecting the product to deliver on-time
Jobs Skills required:
Strong tech background of working in product company
Understanding of various backend and frontend technologies and its core concepts
Ability to understand the business problems and solve it with innovative tech
solutions
Very strong analytical and problem-solving skills in super changing environment
- Analyze highly complex business requirements;
- generate technical specifications to design or redesign complex software components and applications;
- Acts as an expert technical resource for modeling, simulation and analysis efforts;
- Adapt to change quickly and adjust work accordingly in a positive manner;
- Be flexible and thrive in an evolving environment;
- Individual contributor to build the application for e-commerce platform;
- Assures quality, security and compliance requirements are met for supported areas;
- Working in cloud data stores to include S3, DynamoDB and/or Amazon RDS;
- Perform test automation in a test-driven development environment;
- Implement DevOps concepts, tools and continuous delivery pipelines - Bamboo, Jenkins, Maven, Bitbucket, Jira, etc;
- Implement instrumentation to gather business-specific metrics around consumer usage patterns;
- Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders
- At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
- At least 1 year of experience in Mobile automation (iOS and Android)
- Design, create and maintain Automated Test Scripts for the front end and back-end systems
- Enhance existing/create automation test frameworks
- Knowledge of pipeline execution
- Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications
- Knowledge of Jira, BDD Cucumber etc.
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Responsible for database management program for design evaluation from standpoint of HW and MD
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Ensure device quality and manufacturability are built into the development process to ensure good
process robustness from launch by incorporating DFMEA & DFM.
Conduct internal & external benchmarking of products and implementing QCD ideas.
Analysis of warranty failures on both process & design level by using SPC & Design guidelines (DFMEA
& DFM) and categorized into SMT process & design failures.
Project execution from KICK OFF phase to Mass Production by evaluating DFMEA, parts quality &
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Develop & execute test plans that address voice of customer (VOC) such as Reliability, Regression &
Functional testing for HW(PCB validation) & Mechanical at both part & product level.
Estimation of project pricing by bifurcation of key parts PCBA, HW components and mechanical
structure
Draft documents for process flow, design evaluation - DFMEA, TTM
Performance evaluation of DUT by Life cycle test, Temperature & humidity mapping, , short circuit
test, breakdown test, cell balancing, BMS parameter verification, self-discharge test, data sheet
verification.
Validation of HW key parts as Chipset (SoC), DRAM, LCD, TP and Speaker.
Responsible for planning of complete hardware and reliability testing of handset i.e. current
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Responsible for benchmark hardware testing and comparison with DUT.
Responsible for debugging, simulation, and analyzing hardware quality issues.
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We are searching for a Laravel developer to build web applications for our company. In this role, you will design and create projects using the Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.
To ensure success as a Laravel developer you should be adept at utilizing Laravel's GUI and be able to design a PHP application from start to finish. A top-notch Laravel developer will be able to leverage their expertise and experience with the framework to independently produce complete solutions in a short turnaround time.
Laravel Developer Responsibilities:
- The discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Laravel.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Laravel Developer Requirements:
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
- A self-driven UI engineer with an eye for detail UI Design and Development
- Build solutions that’ll be used by thousands of enterprises globally
- Meld UX and great looking UI and Wireframe while keeping excellent code quality
- Thrive in a collaborative team environment and work with challenging timelines
- Design and build web apps that are scalable, puts user experience front and center
- Develop modular UI components for company-wide reuse
- Evolve a common design language for UI across apps
- Establish and advocate front-end coding guidelines
- Iterate UI features with high speed
- Work with ambiguous product requirements and shared backend APIs
REQUIREMENT-
- 2-4 years of experience with working on UI frameworks like Angular
- Experience in product companies would be a plus
- Must have a solid understanding of JavaScript and related libs, CSS
- Big plus if familiar with Django, Flask, Postgres, Linux, Git, AWS
- Writing high-performance, reliable and maintainable code
- Ability to define cross-core contracts and bring them to closure through collaboration.
- Analytical and problem-solving skills
- Working knowledge of Git and proficiency with Jenkin
- Good knowledge of HTML, CSS, Javascript and JQuery is very important.
- Good knowledge on ASP.NET with C# using Visual Studio 2008/2010.
- Good Knowledge of AJAX is required.
- SQL Server programming including Stored Procedures, Triggers & User Defined Functions.
- Good communication Skills are required.
- Good Knowledge of Web services and WCF will be a bonus.
- Working knowledge of CMS and E-Commerce will be a bonus.
Location: Goregaon east, Mumbai
Requirement:
We are looking for a skilled Developer with 2+ years of experience in mobile application development for iOS.
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- Work closely with the core team to come up with new features and implementing them
- Work on new products and services and provide support to existing applications
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Functional: Swift, Objective-C, Xcode, Networking, Data Structures, GIT & JIRA, GCD, Core Data, OOPS, Design Patterns
Mandatory: Passionate about sports, Problem-solving, Team player, Target & Result oriented
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon