
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Must Have:
- Databricks, ADF, PySpark
- Mastery: AWS/Azure/SAP, ELT, Data Modeling
- Skills: Data Integration & Processing, GitHub/GitHub Actions, Azure DevOps, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest
Responsibilities:
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- Architect & implement ELT/data models
- Manage data ingestion, integration, and processing workflows
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1. Technical Understanding (IoT Basics)
- Knowledge of IoT architecture: sensors, connectivity, data processing.
- Familiarity with terms like MQTT, edge computing, protocols (e.g., Zigbee, LoRaWAN).
- Awareness of real-world IoT use cases (smart homes, industry 4.0, healthcare, logistics, etc.).
2. Research Skills
- Ability to translate complex technical topics into easy-to-understand content.
- Staying updated with latest trends, regulations, and innovations (5G, AI in IoT, cybersecurity).
3. Content Writing Skills
- Clear, structured writing that’s accessible to non-engineers.
- Persuasive storytelling around real-life problems IoT solves.
- Creating how-to guides, use case studies, explainer blogs, and product comparisons.
4. SEO & Digital Writing
- Keyword research: "IoT trends 2025", "best IoT devices", etc.
- Meta title, description, internal/external linking.
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5. Audience Adaptation
- Can write for diverse audiences: B2B tech leaders, developers, or everyday consumers.
- Adjusts tone (educational, persuasive, technical) based on the goal
Perks
- Flexible Time
- Certificate
- Full Time Opportunity
2. Architecting information, wireframing, and prototyping with interaction flows
3. Asking smart questions and championing new ideas
4. Developing delightful experiences with creative flair
5. Diagnosing design problems and devising elegant solutions
6. Translating high-level explicit and latent requirements into functional user interfaces
7. Presenting designs and articulating design decisions
8. Communicating design rationale and maintaining consistency throughout the project
9. Executing designs as a part of software development teams
Requirements:
Good working knowledge of Adobe XD
Pay attention to details
Distill simplicity from complex user requirements
Excellent verbal, written, and communication skills
Technical Knowledge (Must Have)
- Strong experience in SQL / HiveQL/ AWS Athena,
- Strong expertise in the development of data pipelines (snaplogic is preferred).
- Design, Development, Deployment and administration of data processing applications.
- Good Exposure towards AWS and Azure Cloud computing environments.
- Knowledge around BigData, AWS Cloud Architecture, Best practices, Securities, Governance, Metadata Management, Data Quality etc.
- Data extraction through various firm sources (RDBMS, Unstructured Data Sources) and load to datalake with all best practices.
- Knowledge in Python
- Good knowledge in NoSQL technologies (Neo4J/ MongoDB)
- Experience/knowledge in SnapLogic (ETL Technologies)
- Working knowledge on Unix (AIX, Linux), shell scripting
- Experience/knowledge in Data Modeling. Database Development
- Experience/knowledge creation of reports and dashboards in Tableau/ PowerBI
* Frontend - Angular 2.0+, Bootstrap 4, Ionic 3+
* Backend - Node, Express, Python, Mongo (DB), Firebase Suite (DB and Hosting), Heroku, Google Cloud, AWS (Infra)
You:
* Are passionate about understanding how our users think, what their problems are, and building engaging user experiences that solve those problems.
* Are an engineer with a sense of aesthetics: you have strong technical skills and can build a beautiful interface.
* Have a strong bias towards getting it done; you choose completion over perfection. You get a buzz out of getting things shipped.
* Are an excellent communicator, both written and verbal. You are clear and concise in your writing, but know when it is best to hop on a call.
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You probably have:
* Years of experience building SPAs and using a JS framework (Vue, React, Angular, etc.), but you don’t need a framework to be a JavaScript ninja.
* Deep knowledge of CSS, semantic HTML, and Git.
* Experience building from mockups using modern CSS approaches and frameworks e.g Bootstrap, Tailwind, Semantic UI.
* Experience using a type system like Flow or TypeScript.
* An appreciation for writing unit and integration tests.
* Bonus - experience configuring build systems.
You will:
* Prioritize, build, design, and ship new features.
* Participate in product direction + design.
* Help develop internal engineering processes as the team grows.
Domain: Ecommerce
ENGINEERING @MYNTRA
Myntra’s Engineering team builds the technology platform that powers our customer’s
shopping experience and enables the smooth flow of products from suppliers to our
customer’s doorsteps. We work on areas such as building massive-scale mobile and
web-applications, engaging user-interfaces, big-data analytics, mobile apps, content
systems, catalogue systems, search systems, supply chain systems, imaging and
visualization systems for products etc. We are a small technology team where each
individual has a huge impact. You will work closely with the business in shaping our product
and serve hundreds of millions of Indians! You will have the opportunity to be part of a
rapidly growing organization and gain exposure to all the parts of a comprehensive
eCommerce platform.
YOUR RESPONSIBILITIES
1. Technical Guidance: You will provide technical leadership to a team of excellent software
engineers; this requires that you have the technical depth to make complex design decisions
and the hands-on ability to lead by example
2. Execution and Delivery: You will be expected to instill and follow good software development
practices and ensure timely delivery of high-quality products. You should be familiar with agile
practices as well as be able to adapt these to the needs of the business, with a constant focus
on product quality
3. Team management : You will be responsible for hiring and mentoring your team; helping
individuals grow in their careers, having constant dialogue about their aspirations and sharing
prompt, clear and actionable feedback about performance
SKILLS / EXPERIENCE
● Total of 5+ years’ experience building cutting edge products. Deep experience in
building very large scale applications and 1+ years’ experience in team management
● Strong problem solving skills, data structures and algorithms
● Experience with distributed systems handling large amount of data
● Experience in very large scale applications.
● Strong problem solving skills, data structures and algorithms.
● Experience with distributed systems handling large amounts of data.
● Excellent coding skills in Java/J2EE.
● Very good understanding of Web Technologies.
● Excellent coding skills in NODE JS & PHP (Laravel)
● Very good understanding of Web Technologies
● Good understanding and experience with using open source technologies and building
complex products
● Handling large data (batch and real-time), workflows and scheduling, building pluggable
frameworks and systems, strong abstraction and architecture skills
● Experience using traditional RDBMS, NOSQL DBs (Cassandra, Mongo DB, Aerospike
etc.), caches
● (redis, memcache), messaging frameworks (Rabbit MQ, AWS SQS)
QUALIFICATIONS
B Tech/BE in Computer Science or equivalent or higher from a reputed institution.
REQUIREMENTS
1. Technical depth
You have the strong technical competence required to gain credibility. Ability to architect, design
and code yourself. Technical experience in building and operating web-based applications.
Deep understanding of all layers of the web-stack work (from the client interface to the
database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons
2. Execution ability
Focus on delivering products in a timely manner with high quality. Familiarity with multiple
software development practices and tools, and the proven ability to adapt, champion and
institute good practices and tools
3. You must have a degree in Computer Science or related field. Strong understanding of
object-oriented programming, concurrency and fundamentals of computer-science
YOUR CAREER
Being a relatively small sized Engineering team, individuals carry a lot of responsibility on their
shoulders.Coming up with the designs of features, evaluating external libraries and frameworks,
enhancing existing platform infrastructure, reviewing major architectural decisions, planning and
executing deployments with minimal system downtimes is part of the everyday job. For an individual with
a hunger to solve problems and who thrives on challenges, passionate about leading teams, the
opportunities @Myntra are practically limitless.
YOUR TEAM
You’ll be a part of the team who’s passionate about scaling & delivering omnichannel initiatives @Myntra.
The primary products that you’ll be working on will be Myntra’s entire Omnichannel Suite. This consists of
end-to-end integrations with seller systems, omni order management system & in-store assistance initiatives
Responsibilities:
- Ability to guide the technical strategy for our clients
- Passion for technical and team leadership and a willingness to mentor and work with testers at all levels of experience
- Ability to spike and choose appropriate automated testing tools for given problem statement
Requirements:
- Experience in Testing (manual and automation) of business software applications
- Exposure to Consulting Practices, Assessment, and Recommendations, Test Plan, Progress measurement, etc
- Expertise with Open Source testing tools and Enterprise tools
- Strong exposure to Java /.Net development environment
- Knowledge of Scripting Languages, like JavaScript, Python, Ruby, etc
- Great Object Oriented coding practices, including strong design patterns knowledge, Refactoring, Clean Code, Domain Driven Design, Encapsulation, etc.
- Extensive hands-on experience in creating test frameworks and strategy
- Exposure to version management tools like SVN or GIT
- Familiarity with automated deployment processes (CI & CD)











