About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Company social profiles
Similar jobs
Docker
Kubernetes
JenkinsJob Title: DevOps Engineer
Location: Mumbai
Experience: 2–4 Years
Department: Technology
About InCred
InCred is a new-age financial services group leveraging technology and data science to make lending quick, simple, and hassle-free. Our mission is to empower individuals and businesses by providing easy access to financial services while upholding integrity, innovation, and customer-centricity. We operate across personal loans, education loans, SME financing, and wealth management, driving financial inclusion and socio-economic progress. [incred.com], [canvasbusi...smodel.com]
Role Overview
As a DevOps Engineer, you will play a key role in automating, scaling, and maintaining our cloud infrastructure and CI/CD pipelines. You will collaborate with development, QA, and operations teams to ensure high availability, security, and performance of our systems that power millions of transactions.
Key Responsibilities
- Cloud Infrastructure Management: Deploy, monitor, and optimize infrastructure on AWS (EC2, EKS, S3, VPC, IAM, RDS, Route53) or similar platforms.
- CI/CD Automation: Build and maintain pipelines using tools like Jenkins, GitLab CI, or similar.
- Containerization & Orchestration: Manage Docker and Kubernetes clusters for scalable deployments.
- Infrastructure as Code: Implement and maintain IaC using Terraform or equivalent tools.
- Monitoring & Logging: Set up and manage tools like Prometheus, Grafana, ELK stack for proactive monitoring.
- Security & Compliance: Ensure systems adhere to security best practices and regulatory requirements.
- Performance Optimization: Troubleshoot and optimize system performance, network configurations, and application deployments.
- Collaboration: Work closely with developers and QA teams to streamline release cycles and improve deployment efficiency. [nexthire.breezy.hr], [nexthire.breezy.hr]
Required Skills
- 2–4 years of hands-on experience in DevOps roles.
- Strong knowledge of Linux administration and shell scripting (Bash/Python).
- Experience with AWS services and cloud architecture.
- Proficiency in CI/CD tools (Jenkins, GitLab CI) and version control systems (Git).
- Familiarity with Docker, Kubernetes, and container orchestration.
- Knowledge of Terraform or similar IaC tools.
- Understanding of networking, security, and performance tuning.
- Exposure to monitoring tools (Prometheus, Grafana) and log management.
Preferred Qualifications
- Experience in financial services or fintech environments.
- Knowledge of microservices architecture and enterprise-grade SaaS setups.
- Familiarity with compliance standards in BFSI (Banking & Financial Services Industry).
Why Join InCred?
- Culture: High-performance, ownership-driven, and innovation-focused environment.
- Growth: Opportunities to work on cutting-edge tech and scale systems for millions of users.
- Rewards: Competitive compensation, ESOPs, and performance-based incentives.
- Impact: Be part of a mission-driven organization transforming India’s credit landscape.
NodeJS (Node.js)
Angular (2+)Required Skills and Qualifications
• Bachelor’s degree in computer science, Engineering, or a related field. • 4-6 years of hands-on experience in full-stack web development.
• Expertise in Angular (version 16+) and NodeJS.
• Proven experience developing and deploying microservices and serverless applications on AWS, particularly using AWS Lambda.
• Strong understanding of microservices architecture patterns and design principles.
• Proficiency with AWS services like API Gateway, S3, RDS, DynamoDB, and IAM.
• Hands-on experience with database technologies, both SQL (e.g., PostgreSQL) and NoSQL (e.g., DynamoDB or MongoDB).
• Experience with Agile/Scrum development methodologies and version control tools like Git.
• Excellent problem-solving, debugging, and analytical skills.
• Strong communication and leadership skills, with a proven ability to mentor other team members
Key Responsibilities:
- Estimation & Coordination
- Work closely with interior designers to understand project requirements.
- Assist in preparing BOQs (Bill of Quantities) and cost estimations.
- Provide market rates and vendor inputs during the design stage.
- Quotation Management
- Source multiple quotations for materials, furniture, fittings, and finishes.
- Prepare comparative statements (quotation analysis) for management review.
- Negotiations & Approvals
- Negotiate prices, delivery timelines, and payment terms with vendors.
- Get approvals from management and issue purchase orders.
- Ensure all approvals, contracts, and documentation are properly maintained.
- Vendor & Material Management
- Identify and maintain a network of reliable vendors for all interior categories.
- Coordinate with vendors for timely supply as per project schedule.
- Resolve issues related to quality, billing, or delivery delays.
- Cost Control & Compliance
- Monitor material usage to minimize wastage.
- Ensure purchases are within approved budgets.
- Comply with company procurement policies and quality standards.
Skills & Requirements:
- Strong knowledge of interior materials, BOQs, and cost estimation.
- Ability to collaborate with interior designers and project managers.
- Excellent negotiation, vendor management, and documentation skills.
- Proficiency in MS Excel / ERP procurement tools.
- 8–12 years’ experience in procurement/vendor management in interiors or construction.
Working day - Tue-Sun . Monday off
IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.
IT Asset Management –
- Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
- Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
- Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
- Must have handled Asset management project in past and configured the required workflows & lifecycle management.
- Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
- Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
- Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
- Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
- Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
- Carry out any other task in line with the main purpose of the job.
- Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
- Preference: HealthCare domain
iOS App Development
Swift
Objective CWe are looking out for an iOS Developer to join the Mobile team to take end to end ownership of our iOS Consumer App. We are looking out for someone who speaks fluent Swift and loves shipping and building beautiful, maintainable and scalable apps.
Requirements:
- You have 2-6 years of experience working with Swift and Objective-C whenever you encounter the pitfalls of Swift.
- Familiarity with MVC, MVP, MVVM and VIPER architectures.
- You have worked on 2-3 production apps with MAU's in the range of 25K+.
- You love getting your hands dirty and are dealing with legacy parts of the code bases.
- You have experience building projects from scratch as well as building on top of existing code bases.
- You have handled complex views ranging from Form Heavy views to Animation Heavy views.
- You have a strong bias towards action.
Good to have:
- Experience dealing with Location Data along with Mapping interfaces like Google Maps, Map Box or MapMyIndia.
- Experience implementing CI/CD, Automated Tests and Unit Testing.
- Experience with RxSwift, Alamofire, Kingfisher, Lottie, SwiftyBeaver, Firebase SDK, Clevertap SDK and ObjectMapper.
- Implementing designs w. r. t HCI guidelines.
HTML/CSS
JavascriptAngular (2+)
AngularJS (1.x)• Proficiency in C# • Experience using .NET Core and .NET framework 4.5+ an added advantage • Experience in developing ASP.NET Core MVC applications • Should be familiar with using APIs (REST/SOAP).
• Senior knowledge of ADO.NET
• Proficient knowledge of MSSQL
• Database design including indexes and data integrity
• implementing enterprise application patterns
• Understanding of HTML, JS, and CSS
• Should Test and Debug various .NET Applications.
• Should have troubleshooting Skills.
• Strong communication skills. Roles & Responsibilities
• We are looking for an ASP.NET MVC developer that will be able to develop and support existing applications.
• The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns.
• Your primary responsibilities will be to design and develop these applications. Therefore, its essential that you are skilled at problem-solving, solution design, and high-quality coding.
Adobe IllustratorWe're looking for a strong product design lead to help us continue to push the boundaries of what is possible. You'll lead and define the product experience across all our surfaces, partnering with product management, research, and engineering to make sure we continue to lead and innovate by solving tomorrow's problems today.
This is a role for a creative individual with excellent aesthetic judgment and willingness to collaborate within a team environment. You'll not only lead the NoBroker.com experience but inspire and elevate the team by producing work that is always raising the bar and taking a user experience first approach to solving problems. Your work will allow our customers to feel delighted every time they use our product.
Job Requirement :
You are an overall product design expert with deep expertise spanning web, desktop, and mobile. You are obsessed with breaking new creative ground, through crafting the best ideas and telling the best stories of their kind.
- 4-7 years of experience in fast-paced creative environments
- Prioritize research and design improvement opportunities in a fast-paced, rapidly changing environment
- A skilled storyteller and 'conceptor', with experience working in a multidisciplinary environment to develop concepts that delight customers and deliver business results
- Possess not just exceptional product design skills, but the ability to implement strategic and conceptual thinking as well
- A compelling portfolio of work that demonstrates high-quality design work that also tells a story that you are a deep design thinker.
- Strong information presentation (visual and written) skills
- A breadth of cultural reference points
- Experience with Adobe Premiere, After Effects, Illustrator, Photoshop, and Sketch
Job Responsibilities :
- Design simple, elegant, data-driven, user-centric experiences that delight users
- Define the user experience, interactions, and user interface through user flows information architecture, sketches and wireframes, and visual design
- Take the ownership and help shape the product strategy and vision
- Quickly visualize and prototype ideas to communicate concepts, conveying design ideas
- Build functional prototypes to validate and test your designs
- Participate in user research and testing
- Look for opportunities to solve problems in unique and innovative ways
- Help maintain visual and brand consistency between all products and outlets
What we have to offer?
- An exciting and challenging working environment with passionate and enthusiastic people that builds an entrepreneurial mind-set.
- Be part of a start-up from the very beginning, work directly with founders, lead your area of expertise, build kickass products, and be a part of this exciting growth journey of changing the world.
- Best in class Salary
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of caste, race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Ruby
Ruby on Rails (ROR)
Amazon Web Services (AWS)- 3+ years of experience in Ruby / RoR
• Experience with data files processing (xls, csv, json, xls, text: 834, NACHA, segments)
• Experience working with relational databases (PostgreSQL)
• Experience with Git
• Good written and spoken English (Intermediate and higher)
• Experience deploying Rails applications
• RESTful API, JSON API
Will be a plus:
• Experience working with Unit and Integration Testing (Rspec, Capybara)
• Experience of integration with 3rd party systems and services and cloud technologies ( AWS stack: EC2, RDS, S3, etc.)
• Experience with RuboCop, JSHint/JSLint
• Experience with Microservice Architecture
• Knowledge of HTML5, CSS3
• Experience working with modern JavaScript frameworks — Ember.js, Vue.js
JavaQualification & Experience:
- Bachelor of Engineering, preferably in Computer Science/or related fields or Masters, from a premier college
- 2 to 6 years overall software development experience
- Proven hands-on Software Development experience
- Ability to work with an agile mindset
- Having a polyglot mindset to think beyond one programming language/framework to choose the right tech stack for the right problem and exhibit learnability to pick up new technologies
- Proven working experience in Java development/Python development with reasonable exposure to Python/Java respectively or willingness to learn Python/Java
- Hands on experience in designing and developing applications using Java EE platforms/Python Frameworks
- Object Oriented analysis and design using common design patterns
- Good Understanding of Data Structures & Algorithms
- Hands on multi-threading
- Experience in the Relational Databases, SQL and ORM technologies (e.g. JDBC, JPA2, Hibernate, Django ORM)
- Experience with test-driven development
Java
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon