Cutshort logo
HighLevel Inc. logo
Manager, Customer Support
Manager, Customer Support
HighLevel Inc.'s logo

Manager, Customer Support

Keerthy Nair's profile picture
Posted by Keerthy Nair
5 - 9 yrs
₹18L - ₹25L / yr
Remote only
Skills
Customer support management
Team Management
Performance appraisal
Training and Development
Operations management

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.


Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
  • Being able to interpret data that translates into action to improve the team.
  • Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
  • Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
  • Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
  • Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

  • Associate's/ Bachelor's degree or equivalent experience
  • 4+ Years in management 
  • SaaS software experience
  • Several years running technical customer-facing teams.
  • Experience in managing a team of over 20+ 
  • Project management skills 
  • Leading a results driven team 
  • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
  • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally with team and with customers
  • Excellent listening, presentation and communication skills at all levels
  • The ability to partner with customers and team members in developing their strategic direction
  • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
  • Strong customer facing communication skills
  • Demonstrated data driven approach to problem solving
  • Must be a go-getter and not afraid to ask questions
  • Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

  • Fluent in English.
  • Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About HighLevel Inc.

Founded :
2018
Type :
Product
Size :
100-500
Stage :
Profitable
About

The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!


We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.


Some of the perks we offer


  • 100 percent Remote


  • Uncapped Leave Policy


  • WFH Setup


  • Champion Big Problems
Read more
Company video
HighLevel Inc.'s video section
HighLevel Inc.'s video section
Connect with the team
Profile picture
Apoorva P
Profile picture
Varun Vairavan
Profile picture
Shivam Tiwari
Profile picture
Ashutosh Anand
Profile picture
Karan Agarwal
Profile picture
Nikunj Kanetiya
Profile picture
Anish George
Profile picture
Tony Jacob
Profile picture
Narayana sami
Profile picture
Shah Patel
Profile picture
Chaitanya Korada
Profile picture
Chiranjeevi V
Profile picture
Kapil Modi
Profile picture
Vamshi Verma
Profile picture
Raveesh Agarwal
Profile picture
Amit Kumar
Profile picture
Smit Sonani
Profile picture
Naman Garg
Profile picture
Swapnil Kumar
Profile picture
Yogesh Kumawat
Profile picture
Pragnesh Bhavsar
Profile picture
Mohammed Sayeed
Profile picture
Rishabh Jain
Profile picture
Rishabh Rajput
Profile picture
Sohel Khalifa
Profile picture
Baibhab Mondal
Profile picture
Sibi Sharanyan
Profile picture
Daljeet Singh
Profile picture
Harsh Kurra
Profile picture
Pranoy Sarkar
Profile picture
Shahabaj Pattan Khan
Company social profiles
bloginstagramlinkedinfacebook

Similar jobs

My Advisers
at My Advisers
2 candid answers
1 video
Biswajit Barman
Posted by Biswajit Barman
Remote only
1 - 10 yrs
₹3000 - ₹9000 / mo
Insurance
Loan servicing

📢 ***Part-Time Job Opportunity: Financial Advisor***

Are you passionate about finance and helping others achieve their financial goals? We're excited to announce a part-time job opening for a Financial Advisor in India.

Responsibilities:-

- Provide financial advice and guidance to clients based on their individual financial situations and goals.

- Develop personalized financial plans tailored to each client's needs.

- Educate clients on various investment options, retirement planning, insurance, and other financial products and services.

Requirements:-

- Strong knowledge of financial planning principles and investment strategies.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage client relationships effectively.

- Relevant certification or degree in finance, economics, or related field is a plus.

Benefits:-

- Flexible working hours to accommodate your schedule.

- Competitive compensation with opportunities for growth and advancement.

- Ongoing training and support to enhance your skills and knowledge in the field of finance.

- Earn Commission to Refer Customer for LOAN, INSURANCE, CREDIT CARD, ETC.

If you're interested in joining our team as a part-time Financial Advisor, please contact us.


Visit Our Website: https://2myadvisers.blogspot.com


We look forward to hearing from you!

Read more
Fintech startup
Fintech startup
Agency job
via Qrata by Prajakta Kulkarni
Lucknow
1 - 4 yrs
₹9L - ₹15L / yr
Profit and loss
Stakeholder management
Key account management
We are a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Our suite of products makes education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a
trusted partner to parents in fulfilling their aspirations for their kids’ education.
We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background.

Job Description:
We are just getting started! This is not just an opportunity to be part of the startup journey but help shape the journey by building things. We are looking to hire a Manager, Business Operations who can manage onboarding and revenue growth in partner institutes. This is a
high-impact, critical role to drive growth in Jodo’s core business.

Key Responsibilities
● Lead implementation of our in-partner institutes
○ Own the entire process of onboarding a partner institute
○ Define ‘custom made’ offerings for the parents of a particular institute
○ Single point of contact between the Jodo institute partnerships team, institute management and we inside sales team
● Account management: Be responsible for ‘anything and everything in the partner institutes
○ Be responsible for parent outreach in the institutes
○ Strategize and execute plans for customer acquisition along with the
management – events, referrals etc.
○ P&L owner of allocated accounts
○ Take the lead in selling and implementing Jodo’s full suite of financial and payment solutions in the partner institutes

Requirements
● 1-3 years of experience in project management, operations, revenue growth
● Freshers from top-tier colleges (IITs, NITs, BITS etc.)
● Track record of outperformance / over-achieving targets in previous workplaces
● Experience in leading initiatives and delivering results in a time-bound manner

Benefits
● Competitive salary, with a strong revenue-based incentive structure
● Opportunity to be part of the early stage fintech start-up and make an impact
● Work with colleagues from strong backgrounds & hungry to succeed
● High performers in this role will be given additional exposure

What are we looking for?
● Self-starter with a high sense of ownership → Comfortable working with minimal supervision
● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed
● Bias for action → Have the temperament to experiment and execute in uncertainty
● Hustler → Ability to generate resources to solve a problem
● Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs
● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives
Read more
Mid market investment bank
Mid market investment bank
Agency job
via Merito by Jinita Sumaria
Mumbai
4 - 5 yrs
Best in industry
Business Development
New business development
Sales
Communication Skills
Effective communication
+1 more

About the Company:

Equirus is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.


Job description:

• Empanel distributors to sell the investment management schemes

• Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channels, and direct clients, as outlined.

• Handling channel and client queries


Strategy Planning:

• Achieve set targets through a designed strategy

• Keep monitoring & review strategy on an ongoing basis


Internal Coordination:

• Liaising with senior management to arrive at clear objectives for the department

• Resource planning

• Liaising with investment teams to enable client interaction & information

• Liaising with operations and ensuring smooth functioning between the department & operations.

• Ensure proper compliance concerning all channel partners - distributors/clients etc.


Compliance:

• Ensure all activities are as per proper compliance internally and as per regulatory requirements

• Ensure all distributor agreements/client documentation has met all regulatory & compliance requirements on an ongoing basis.


Location: Mumbai


Qualifications:

• Graduate

• Great command over English & Regional Language.

• Experience 4 – 5 years of B2B Sales


Read more
UNEAKO
Ankit Tripathi
Posted by Ankit Tripathi
Noida, Delhi
0 - 0 yrs
₹1.8L - ₹2.2L / yr
Problem solving
Communication Skills
Email Marketing
Marketing

E-commerce solution sales is preferred

Identify new business opportunities through research and analysis of market trends and customer 

Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers

Execute planned sales activities and develop a target list of high potential new customers

Attend industry events and conferences to network and generate new business opportunities

Achieve monthly & quarterly quotas

Perform effective online demos to prospects and Create and deliver sales presentations to prospective clients


Read more
Semperfi Solution
at Semperfi Solution
1 recruiter
Ambika Jituri
Posted by Ambika Jituri
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹10L / yr
JDBC
MFT
Java database
Java Servlets
Servlets
+3 more

Job Description:

- Experience as a Web Methods Developer with both MFT and JDBC adapter 

experience

- Experience in Web Methods Integration 9.x, 10.x/above.

- AS2 transmission with partners.

- Working experience in webMethods designer, Integration Server, Web Services 

(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter, 

Web Methods Test Suit and MQ Adapters.

- Hands on building BPM and TN integrations. Must have built process models in 

deployed them till production.

- Hands on CAF. Must have built custom pages on CAF and deployed then till 

production.

- Knowledge on Scrum methodology.

- Basic Fundamental understanding, logical reasoning, problem solving approach.

- Excellent communication.

- Good Problem Solving approach 

 

Primary Skills :

- Experience as a Web methods Developer with both MFT and JDBC adapter 

experience

- RESTful service development

- In-depth ESB knowledge

- Experience in SAP adapters

 
Kindly revert with your updated resume 
 
Read more
HelloApps
at HelloApps
1 recruiter
Sachin Rao
Posted by Sachin Rao
Remote only
1 - 3 yrs
₹4L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
Summary
 
We are looking for a REACT Developer to join our engineering team and help us develop and maintain various software products. REACT Developer responsibilities include design and implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem. You will be involved in all stages of interface component design, from conception through to final testing.
 
Responsibilities 
 
Developing new user-facing features using React.js
Building reusable components and front-end libraries for future use
Translating designs and wireframes into high quality code
Optimizing components for maximum performance across a vast array of web-capable devices and browsers
 
Required Skills
 
- Expertise of functional programming using JavaScript (ES5, ES6)
- Expertise of UI framework - React/Redux, RXJS
- Exposure to axios calls and Function based components
- Experience with React Native is preferred
- Preferred experience with new generation of Web Programming - using Micro Service, REST/JSON, Component UI models
- Expertise with data visualization flow development along with usage of modern charting and graphical java script library
- Preferred experience with AWS RedShift or Postgress
- React/Redux, RXJS, HTML, CSS, Javascript (ES5, ES6), Data visualization and Chart Libraries
Read more
Thinkwik
at Thinkwik
1 recruiter
Jinal Patel
Posted by Jinal Patel
Ahmedabad
2 - 5 yrs
₹5L - ₹9L / yr
Project coordination
Agile/Scrum
JIRA Agile
Roles and Responsibilities :-

• Coordinate project management activities, resources, equipment and information
• Break projects into doable actions and set timeframes
• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that clients’ needs are met as projects evolve
• Help prepare budgets
• Analyse risks and opportunities
• Oversee project procurement management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Project Manager to eliminate blockers
• Use tools to monitor working hours, plans and expenditures
• Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
• Prioritizing initiatives based on business needs and requirements
• Monitoring deliverables and ensuring timely completion of projects
• Create and maintain comprehensive project documentation, plans and reports
• Ensure standards and requirements are met through conducting quality assurance tests

Desired Candidate Profile :-

2-4 years of Relevant Experience in Project Management
B.Tech or M.Tech in IT/CSE, BCA, MCA or MBA

• Proven work experience as a Project Coordinator or similar role
• Experience in project management, from conception to delivery
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Handled Agile & Scrum Planning Activities fairly
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Familiarity with risk management and quality assurance control
• Hands-on experience with project management tools
• PMP / PRINCE2 certification will be an added advantage
Read more
Full-Stack Diagnostics Health-Tech
Full-Stack Diagnostics Health-Tech
Agency job
via Unnati by Samta Arora
Delhi, Gurugram, Noida
4 - 7 yrs
₹12L - ₹15L / yr
Business Development

With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.

 

Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.

 

Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.

 

As a Business Development Manager, you will be responsible for dealing and building strategic partnerships with corporates/ PSU and thus contributing towards business development.


What you will do:

  • Creating and managing new and follow-up accounts by mapping, engaging into corporates/ PSUs and focussing on business development
  • Meeting the senior leadership management team of public sector units to understand their professional requirements
  • Maintaining the highest client retention percentage year on year
  • Managing the entire sales cycle of a new corporate/ PSU client from lead qualification to invoicing and maintaining a healthy lead to closure ratio
  • Ensuring that the given sales target is achieved/ exceeded and thus contributing towards the business growth
  • Being updated with the latest changes and product/ service development in the business as well as the current requirements and trends in the market/ industry
  • Educating, updating, promoting, pitching and also clarifying any queries/ concerns of the clients with regards to the products/ services
  • Handling and solving client escalations, if any, in a professional manner and also efficiently on-time
  • Maintaining long-term and professional relationships with the existing as well as new clients
  • Handling and managing all the operational/ documentation processes involved throughout the BD cycle. Also, ensuring compliance of related rules, laws & regulations while doing so
  • Maintaining an updated and accurate record of all the account-related data and reporting the same to the management in regular intervals
  • Working in coordination with various stakeholders such as internal teams and external clients

 

Desired Candidate Profile

What you need to have:

  • Graduation is a must
  • Relevant work experience of 4 plus years in Business Development is required. Experience in dealing with corporate sales/ PSUs is a must
  • Previous work experience in healthcare, diagnostic, dealing with TPAs, healthcare policy is highly preferred
  • Outstanding communication and professional networking skills
  • Excellent presentation, negotiation and interpersonal skills are required    

 

Read more
Fast Growing Ethnic Wear Brand
Fast Growing Ethnic Wear Brand
Agency job
via Unnati by Shruti Gupta
Delhi, Gurugram, Noida
2 - 3 yrs
₹5L - ₹6L / yr
Content Writing
Creative Writing
Blogging
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Content writer, you will be responsible for managing all content-related requirements of the company.

What you will do:

  • Writing website product descriptions
  • Coming up with social media captions
  • Writing weekly blogs
  • Managing all kinds of social media activities

 

Desired Candidate Profile

What you need to have:

  • Graduate with minimum 2-3 years’ experience in content writing
  • Experience working in an ecommerce setup preferred    

 

 

Read more
MyClassCampus
at MyClassCampus
1 video
1 recruiter
Raj Kothari
Posted by Raj Kothari
Ahmedabad
3 - 7 yrs
₹4L - ₹7L / yr
skill iconLaravel
MySQL
Software Development
High Performance Computing (HPC)
We're looking for an expert Laravel developer who can take our product development to the next level by working with our team of experienced developers, software test engineers and product manager. The product is already being used by 100s of organisations. We're entering into international market and having lots of development planning, so this is a good opportunity to learn new things and build something strong as a product to serve large number of customers around the globe.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos