
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Hi there! Thanks for taking the time to check us out - we're flattered.
Reading the description below might take a few minutes, but we promise it is all worth it. :D
Let's start with
The Opportunity:
Apps10X is looking to hire an Android Developer who possesses a passion to build scalable apps, learning & growing quickly. Your work will directly impact the millions of lives as you will be working on one of our high growth products. We have over 100 Million users across all our products and we are growing exponentially.
Our ideal candidate has at least 2 to 3 years of experience in Android Development.
What we believe:
Our number one priority is company culture. our whole belief is that "your culture is your brand"
-
All the team members are open to converse, helping and teach
-
You will always be noticed for your better work and rewarded.
-
Great work-life balance with the flexibility of you deciding your working hours.
-
No bossy culture
-
The relationship with the founder is more like a partnership & he is always open to listening to you and ready to go beyond the extra mile when you need him.
Feel free to reach out to any of our team members. They can share their first-hand experience :)
What You’ll Do:
- Develop cutting edge user experience
- Develop new features for our android products
- Write well designed, testable, efficient code
- Work on bug fixing, code optimisation and performance improvements
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Continuously discover, evaluate, and implement new technologies to maximise development efficiency
What We Need You To Have:
- Understanding of kotlin and coroutines.
- Knowledge of design patterns (MVVM & MVI)
- Understanding of dependency injection frameworks like Dagger HILT
- Understanding of RxJava, observable pattern
- Proficient in debugging and analysis skills using ADB
- Good knowledge of memory management, concurrency, and multi-threading
- Experience of working with Test Driven Development
- Experience and passion to build great user experiences
- Good knowledge of OOPS, data structure and algorithms
- B.E/B.Tech degree in Computer Science and/or relevant work experience.
- Previous work experience at a product-based company or startup would be a bonus
Work Location: Remote
Experience: 1 to 3 years
Desired Skills: Android, Kotlin, MVVM, Dagger HILT, Coroutines
Benefits :
- Health Insurance for yourself and your Parents- We know a healthy employee is a happy and productive employee. That’s why we offer a variety of health insurance options to meet your lifestyle. You’ll have access to the top providers and physicians available to you and your family.
- Unlimited leaves- No strict leave policies. It’s flexible but disciplined.
- Flexible work timings- You decide your work timing. Feel free to work on your productive time, Just that work gets done as per timeline.
- Challenging work- All our products targeted 100+ Million users. One gets to work on scale and experience solving challenging problems.
- Great team- Like-minded talented team to work with
- Career growth- Boost your career growth by 10X more learning and opportunities
- MacBook to work- You decide your machine, however, we prefer Apple Team outings and much more*
We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same.
Come work with us and find out where your career will take you at Apps10X!
We know that people are more than what’s on their CV. If this role highlights your experience and gets you excited – please apply
JD for Below position-
Preferred Technical Expertise-
- Expertise in front end web application development
- Solid Understanding of Javascript, JQuery.
- Experience in HTML, CSS and Bootstrap library is required.
- Experience with Django Framework.
- Experience with source code versioning tools such as GIT, Bitbucket etc.
Secondary Skills/Good to have Skills:
- Experience in developing REST API is a plus.
- Experience in Python Programming is a plus.
- Experience in Pandas and Numpy Libraries is a plus.
- Experience with SQL is a plus.
- Experience with any cloud platform ( GCP is a plus )
Strong experience on core Java (Version >=1.8 )
Strong experience on Spring ecosystem (Core, MVC, data, JPA, transaction management, security, AOP, Batch & Boot). Comfortable performing integration tests in Spring context.
Strong experience on JDBC and DB concepts.
Experience of TDD/BDD approach and prior experience working with CI/CD tools (Maven, Git, jenkins)
Strong experience on ORM (hibernate) and PL/SQL procedures
Knowledge of some of UI latest languages / frameworks ( Html5, Angular 4+)
Knowledge of SOA/Microservices (REST, Soap) and its challenges
Strong knowledge on APP server (Tomcat, Weblogic)
Strong knowledge on Microservices
Exposure on Digital stack
- UX/UI
- API
- Machine Learning
- Big Data
- Cloud/Docker/IaaS/PaaS
Knowledge on Java Swing
Experience delivering sound development, testing, implementation, deployment and support strategies in complex distributed environments.
Knowledge on production monitoring tools.
Good experience in leading change within a team, especially around testing and quality practices.
Team player, who relentlessly involves others and shares knowledge with them
Should have experience of participant in design reviews and code reviews.
Curiosity in all the latest trends and ready to do POCs with new technical stack
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5. Developing a strong grasp on brand's tone within a short time span.
6. Developing campaign ideas for various digital and offline campaigns.
7. He/She will work closely with technical & business development members of our organization.

