Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Shubham Vishwakarma
Full Stack Developer - Averlon
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● Work within an Agile software development framework to assure timely review of all assets by the art director, prompt implementation of revisions wherever necessary, and swift deliveries of completed assets to the technical artist and/or engineering team in production-ready formats.
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● Attend and report in daily scrums and bi-weekly sprint planning sessions, reviews, and retrospectives in accordance with Agile best practices.
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● Exceptional 3D Modeling and Texturing skill necessary.
● Expert knowledge of edge flow for animation.
● Expert knowledge of UV mapping and texturing.
● Knowledge of Zbrush , substance painter and substance designer is a plus.
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● Comfortable working in a dynamic, fast-paced environment.
● Anatomy class skills are a plus.
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Work Location: Chennai, Tamil Nadu, India
If interested, please share your resume and portfolios.
Web: www.hexrfactory.com
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Day Shift
6 Days working
Location -Gurugram -32
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Desired Skills
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- Good listening skills
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What we’re looking for:
✔️ 3+ years of experience in software development and implementation
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✔️ Strong in solution design and problem-solving
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Comprehensive grasp over OOPs concepts and Java Programming.
Lead designs of major software components and features to improve the availability, scalability, usability, and efficiency of the DART application.
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Designing user interactions on web pages.
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- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of iOS back-end services.
- Knowledge of Apple’s design principals and application interface guidelines.
- Proficient in code versioning tools including Mercurial, Git, and SVN.
- Knowledge of C-based libraries.
- Knowledge of third-party libraries.
- Experience with offline storage, threading, and performance tuning
- Familiarity with push notifications, APIs and cloud messaging.
- Experience with continuous integration.
- Ensuring quality and performance of application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before final release.
- Publishing application on App Store.
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- Designing and implementing application updates.
- Knack for benchmarking and optimization.
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Thanks and Regards,
Vrunda ParikhSr. Recruitment Executive
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Exp: 1-2 years
Location: Noida, Sector-132
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React.js
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jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon