Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: Regional Manager (Apparel Retail Brand)
Location: Patna (All Bihar)
Experience: 10+ Years in apparel retail
Industry: Apparel / Fashion Retail
Salary: Competitive, based on experience
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We are seeking an experienced Regional Manager to oversee the multiple retail stores operations and expansion of our apparel brand in Bihar. The ideal candidate will have strong leadership skills, a deep understanding of the retail industry, and the ability to drive sales while ensuring operational excellence.
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Retail Operations Management:
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· Ensure all stores adhere to brand standards, policies, and guidelines.
· Conduct regular store visits to evaluate performance and provide strategic guidance.
Sales & Business Growth:
· Develop and implement sales strategies to achieve revenue targets.
· Analyze market trends, competitor activities, and customer preferences.
· Drive customer acquisition, retention, and satisfaction initiatives.
Team Leadership & Training:
· Recruit, train, and mentor store managers and sales teams.
· Set clear performance expectations and track KPIs.
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Inventory & Merchandising:
· Monitor stock levels, sales patterns, and replenishment cycles.
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· Work closely with supply chain teams to manage inventory efficiently.
Customer Experience & Brand Representation:
· Maintain high customer service standards across all stores.
· Address customer feedback and resolve complaints promptly.
· Represent the brand at local marketing events and promotions.
Financial & Administrative Control:
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· Optimize operational costs while maximizing profitability.
· Ensure compliance with local regulations and company policies.
Key Requirements:
· Experience: 10+ years in apparel/fashion retail, with at least 5 years in a regional or area manager role.
· Education: MBA/BBA in Retail Management, Business, or related field (preferred).
· Skills: Strong leadership, communication, and analytical skills.
· Retail Expertise: Deep knowledge of sales, merchandising, and store operations.
· Market Knowledge: Familiarity with Bihars retail landscape and customer preferences.
· Flexibility: Willingness to travel across multiple store locations in Bihar.
Mail updated resume with current salary and notice period-
Email: jobs[at]glansolutions[dot]com
Satish: 88 O2 74 97 43
Website: www.glansolutions.com
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- Experience in voice applications development, preferably on client/server platforms
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Notice Period - Immedaite / 15 /30 days
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- Attending client queries and assisting the clients in product integration.
- Catchup with the XBRL domain asap.
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About IRIS:
IRIS Business Services Limited (IRIS), is India's only listed SaaS Company that provides technology solutions/services in the regulatory technology space in across 42 countries globally. We are a pioneer and provide XBRL/iXBRL solutions for compliance, data and analytics. We are a global company headquartered in Navi Mumbai, India with subsidiaries in USA, Singapore and Italy and an affiliate firm in the UAE.
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We are members of XBRL International, XBRL US, XBRL Europe and XBRL South Africa. In each of these jurisdictions, we contribute significantly to the development and adoption of the standard. IRIS is an ISO 27001:2013 certified organization.
IRIS has a flat organization structure which facilitates growth, opportunities, direction-setting, decision making and ownership at various levels.
To read more about IRIS visit our website: http://www.irisbusiness.com/">www.irisbusiness.com
Immediately Required – Manager Sales (Generic Medicine) – Africa Location
Candidate with having extensive experience in Sales & Marketing of Generic Medicine with having Pharmaceutical company Africa market experience.
Should be qualified Graduate/Master’s. Having pleasant personality and proactive approach.
Note – Candidate from Gujarat reason preferred and should be ready to relocate to Africa can only apply.
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Work Location: Hyderabad
Experience:4 to 8 Years
Package:As per Market Standards
Notice Period:Immediate Joiners
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Mandatory Skills:MS SQL Server Developer,T-SQL,Performance tuning,SSIS,DTS Migration & ETL Data Flows
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Full Stack Developer - Averlon