Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location : Sector 46, Faridabad
Type : Full Time
Working Hours : 9AM to 6PM
Salary : 15k+Incentives
We are looking for a Career Counsellor to join our team at at Classtocollege. The role requires identifying new business opportunities, building long-lasting client relationships, and driving revenue growth. The ideal candidate for this role must have a passion for sales, excellent communication skills, and a proven record of closing deals.
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Identify and approach potential clients to generate leads and drive sales growth.
Present and promote products or services to prospective customers.
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Prepare and deliver sales pitches tailored to client needs.
Stay informed on market trends and competitor activities.
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The minimum qualification for this role is Graduate and 0 - 1 years of experience. Applicants should have strong negotiation skills, a customer-first approach, and the ability to work in a fast-paced environment.
Job description
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Silicon Signals is a global R&D and Product Engineering service provider, delivering comprehensive Embedded Design and Product Engineering Services. We transform concepts into market-ready products, with expertise across sectors like Multimedia, Automotive, Healthcare, IoT, and more. Trusted by partners such as Toradex, QNX, and Lantronix, our experienced professionals support a broad range of platforms, including Qualcomm, NXP, Nvidia, Texas Instruments, and more. We are active contributors to the open-source ecosystem, specializing in Linux Kernel, Android BSP, RTOS, and various device drivers.
Role Description
This is a full-time, on-site role for an Inside Sales fresher at our Ahmedabad office. The Inside Sales fresher will be responsible for generating sales leads, managing customer relationships, and supporting the sales team with data analysis and reporting. Daily tasks include reaching out to potential clients, identifying new sales opportunities, and assisting in the coordination of sales presentations and meetings.
Qualifications
- Strong verbal and written communication skills
- Basic knowledge of sales principles and customer service practices
- Ability to analyze and interpret sales data
- Time management and organizational skills
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office Suite
- Relevant experience or an aptitude for learning sales software tools is a plus
- A Bachelor's degree in Business Administration, Marketing, or a related field
Industry
- Information Technology & Services
Employment Type
- Full-time
JavaRequirements:
6+ year of working experience .
Strong understanding of web fundamentals
Deeply technical with a track record of successful delivery.
Manage daily/weekly scrums.
Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations
Proven record of building project from scratch.
An entrepreneurial spirit combined with strong program and project management skills.
Excellent written and verbal communication skills with the ability to present complex plans and designs.
Excellent judgment, organizational, and problem-solving skills.
Excellent design and architecture knowledge.
Data-driven decision making.
PythonJava
Preference - Having experience in Telecom Domain.
You Will Do...
- Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
- Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
- Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
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- Evaluate and research new tools and practices to improve the execution and processes
- Define the automation strategy to reduce the lead time of Performance testing
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- Develop and maintain the test automation infrastructure
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- Work with internal/external organizations and partners.
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- Education: BS or MS in computer Science or acceptable equivalent
- Experience with UNIX/Linux operating system
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- Strong understanding of Test methodology, reporting and automation
- Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
- Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
- Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
- Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
- Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
- Experience with Ci/CD Pipeline using Jenkin
- Good troubleshooting skill analyzing the thread dump, Memory heap dump
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- System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
- Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
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The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Achieving & exceeding business goals and targets for Gold Loans business
- Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development
- Managing and supporting the effective deployment of team of sales professionals with respect to the geographical area, exploring new markets and in allocating resources to most profitable opportunities
- Identifying the need of sales training, analyzing changing market trends, channel deployment etc
- Ensuring implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work
- Recruiting and Retaining high performers
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Grooming of the team to achieve their respective targets
- Managing the Distribution through Dealer relations and servicing the Dealers, and their concerns in an appropriate manner
- Managing the Delinquency of the business sourced to ensure health of portfolio
- Ensuring 100% Collections
Desired Candidate Profile
What you need to have:- Graduate with experience in gold loan mandatory
- Strong verbal and written communication skills
- Willingness to travel extensively
- Strong bias for action & driving results in a high performance environment
We are looking for a Senior Copywriter who enjoys working in a fast-paced environment and loves the challenge of discovering what makes consumers “click”. You will cooperate with a design-savvy team to devise an overall concept.
The goal is to translate marketing and branding strategies into innovative and impressive campaigns that stimulate targeted audiences.
Responsibilities:
- General clear ideas and concepts in tandem with the copywriter
- Produce sketches, storyboards roughs to visualize ideas
- Understand marketing initiatives, strategic positioning, and target audience
- Cooperate with the rest of the creative team across different types of media
- Take work from concept to final execution within deadlines
- Manage and delegate responsibilities to other designers and provide directions
- Present completed ideas to clients/ team members
- Stay on top of all trends and maintain best practice
Behavioral requisites:
- Good spoken and written communication skills.
- Positive thinking and results-oriented.
- Ability to work with minimum supervision.
- Ability to work under pressure and meet deadlines.
- Ability to multitask and prioritize responsibilities
Requirements
- Proven working experience as a Copy Writer
- Hands-on experience with logo design, typography, color, web layout design, print production, image selection, and package design
- Proficient use of InDesign, Photoshop, Illustrator, or other visual design and wire-framing tools
- Demonstrable graphic design skills with a strong portfolio
- Incorporate feedback and take/give direction well
- Team player with strong communication and presentation skills
- Relevant education or training
Qualifications
Evidence of creative ability / talent (e.g. Portfolio).
- Experience of 5-7 years and preferably worked in an agency
- Strong conceptual and time management skills
- Strong communication and presentation skills
- Strong Attention to details
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SAP Fiori UI5
OData service
HTML5
CSS3
Java Script
Angular, Node (Not Mandatory, Added advantage)
Selenium Grid
Page object Model
API testing(Rest Assured)
TestNG
CI/CD Tools
Agile
Java:
Collection Framework
OOPS Concept
Data Structure
Exceptional Handling
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon