
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people

Similar jobs

Looking for a full stack software developer
• At least 4 years of experience in software engineering.
• Experience in troubleshooting, debugging applications and proactive participation in testing and bug fixes.
• Ability to build scalable applications working on a continuous delivery environment, writing production ready code.
• Knowledge of backend technologies like Java(Preferred), Spring Boot , Microservices, JSON, Python(Good to have).
• Knowledge of frontend technologies like React, Angular.
• Knowledge of database technologies like Postgres(Preferred), Mysql, PostGres, Sql server.
• No sql Database knowledge, Elastic search(Good to have).
• Knowledge on CI/CD tools like Jenkins.
• Knowledge on Event streaming tools like Kafka platform.
• Knowledge of Source Code Management systems Git, github.
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Senior Social Media Account Manager
Experience Level: 2+ years in Agency set-up
Location: Bangalore, On-site
Job Description:
- Create campaign strategies and monitor the execution to achieve the brand objectives.
- Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
- Develop, implement and manage a brand's social media strategy on a monthly basis.
- In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
- Measure the success of every social media campaign, as per required metrics.
- Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
- Communicate with industry professionals and 3rd party vendors if and when required.
- Provide constructive feedback to the team(copy & design) to achieve desired results.
Requirements:
1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
2. 2+ years of proven experience in social media management within a client-based agency or related environment.
3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.
5. Profound understanding of social media platforms, algorithms, content formats, and best practices.
6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Job Title: Inventory & Product Analytics Specialist
Location: Indore (M.P.)
Job Type: Full-Time
Job Summary
We are seeking a highly analytical and detail-oriented Inventory & Product Analytics Specialist to join our team. The successful candidate will be responsible for analyzing inventory data, monitoring product performance, and providing actionable insights to optimize inventory levels, improve product availability, and drive overall business performance. This role requires strong analytical skills, an understanding of inventory management, and the ability to work collaboratively across departments.
Key Responsibilities
- Inventory Management & Analysis:
- Monitor and analyze inventory levels to ensure optimal stock levels across various product categories.
- Identify slow-moving, overstocked, and out-of-stock items, and provide actionable recommendations to manage inventory flow.
- Develop and maintain inventory forecasting models using historical data, trends, and market demands.
- Conduct regular audits to ensure data accuracy in the inventory management system.
- Provide reports on key inventory metrics such as stock turnover, days of inventory, and reorder points.
- Product Analytics:
- Analyze product performance, including sales trends, profit margins, and product lifecycles, to drive decision-making.
- Track and report on key performance indicators (KPIs) related to product sales, including top-performing and underperforming items.
- Collaborate with product development, marketing, and procurement teams to evaluate product trends and suggest strategies to enhance product offerings.
- Assist in setting pricing strategies based on data analysis of product performance and market conditions.
- Data Reporting & Visualization:
- Create and maintain dashboards and reports to track inventory levels, product performance, and overall supply chain health.
- Present insights and recommendations to key stakeholders, including management, operations, and marketing teams.
- Provide ad-hoc data analysis as required by various departments.
- Process Improvement:
- Identify inefficiencies in inventory management processes and work with cross-functional teams to implement improvements.
- Suggest automation and technology solutions for inventory tracking and reporting.
- Stay updated on industry trends, inventory management tools, and analytics best practices.
Qualifications
- Education:
- Bachelor’s degree in Business, Supply Chain Management, Data Analytics, or a related field.
- Master’s degree is a plus.
- Experience:
2-5 years of experience in inventory management, product analytics, data analysis, or a similar role.
- Experience in retail, e-commerce, or manufacturing industries preferred.
- Technical Skills:
- Proficiency in Excel, SQL, and other data analysis tools (e.g., Python, R) is a plus.
- Experience with inventory management systems (e.g., SAP, Oracle, NetSuite) and product analytics platforms.
- Knowledge of data visualization tools (e.g., Power BI, Tableau, Looker).
- Key Competencies:
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to work with large datasets.
- Effective communication skills, with the ability to present complex data in a clear and concise manner.
- Ability to work cross-functionally and collaboratively with various teams.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.


Data Analysis and Interpretation:
- Analyze data using statistical methods and tools (e.g., SQL, Python, R).
- Identify trends, patterns, and correlations in complex datasets.
- Perform exploratory data analysis to uncover insights.
- Conduct hypothesis testing and statistical analysis.
Data Visualization and Reporting:
- Create visually appealing and informative reports and dashboards.
- Use data visualization tools (e.g., Tableau, Power BI) to present findings.
- Communicate insights and recommendations to stakeholders in a clear and concise manner.
- Prepare reports for internal or external audiences using business analytics reporting tools containing graphs, charts, and other visual aids.


Job Title: AI/ML Engineer
Expereince: 5+ Years
Location: Remote
Responsbilities
Algorithm Development:
• Design and develop cutting-edge algorithms for solving complex business problems.
• Collaborate with cross-functional teams to understand business requirements and translate them into effective AI/ML solutions.
Content Customization:
• Implement content customization strategies to enhance user experience and engagement.
• Work closely with stakeholders to tailor AI/ML models for specific business needs.
Data Collection and Preprocessing:
• Develop robust data collection strategies to ensure the availability of high-quality datasets.
• Implement preprocessing techniques to clean and prepare data for model training.
Model Training and Evaluation:
• Utilize machine learning frameworks such as TensorFlow, Pytorch, and Scikit Learn for model training.
• Conduct rigorous evaluation of models to ensure accuracy and reliability.
Monitoring and Optimization:
• Implement monitoring systems to track the performance of deployed models.
• Continuously optimize models for better efficiency and accuracy.
Data Analytics and Reporting:
• Leverage statistical modelling techniques to derive meaningful insights from data.
• Generate reports and dashboards to communicate findings to stakeholders.
Documentation:
• Create comprehensive documentation for algorithms, models, and implementation details.
• Provide documentation for training, deployment, and maintenance procedures.
Skills:
- 6+ years of experience in AI/ML engineering.
- Proficiency in Python and machine learning frameworks (TensorFlow, Pytorch, Scikit Learn).
- Experience in Natural Language Processing (NLP) and Computer Vision.
- Expertise in Generative AI techniques.
- Familiarity with cloud platforms such as Azure and AWS.
- Strong background in statistical modelling and content customization.
- Excellent problem-solving skills and ability to work independently.
- Strong communication and collaboration skills
We are looking for a strategic, driven, and creative marketing mind to join our team and own all of our prospect-facing digital marketing efforts through the buyer’s journey. Working collaboratively with the founders, the digital marketing manager will be responsible for overseeing all online demand generation programs for Sarcon. This includes, but is not limited to, channels and tactics such as SEO, CRO, landing page optimization, SEM (AdWords), paid social, third-party review sites, and more. This position will play a lead role in expanding our presence, regularly optimizing our existing and upcoming channels, and evolving our brand outreach.
What You'll Do:
- Lead digital marketing planning and execution against specific MQL, MQA, pipeline, and revenue goals
- Strategize, execute, and measure all paid search, search ads, social ads, banner and display ads, etc.
- Own the strategy for all on-page SEO, landing page optimization, and conversion rate optimization
- Work collaboratively with other marketing team members and the Sales team on evolving our email nurture strategy and full-funnel prospect outreach
- Create and organize marketing and content calendars, deliverables, and program documentation
- Play a role in evolving our technology stack, discovering new opportunities for us to reach prospective customers
- Work closely with Sales on feedback, collaboration, and education
What We're Looking For:
- Have 5+ years of experience in marketing
- Have proven experience creating, managing, and optimizing marketing programs resulting in new business and positive ROI
- Have a strong history of B2B (preferably SaaS) marketing experience
- Have working knowledge of all Google platforms, including AdWords and Analytics
- Demonstrated ability to shift marketing messaging, tactics, and strategy for small, medium, and enterprise-sized companies
- Have strong analytical and critical thinking skills
- Work collaboratively and respectfully with other team members, regardless of position
- Have strong oral and written communications skills
- Enjoy learning and growing in new environments
- Experience working directly with Sales


Job description –
- To build efficient, effective, testable, and reusable PHP websites
- To oversee and help in the designing of the interface of the website
- To work in a team for the complete enhancement of the look and feel of the websites
- To write code debugging of the codes for the development and enhancement of the websites
- Integration of the user-facing elements developed for the websites
- Ensure the smooth completion of the complete lifecycle of the website viz; Requirement Analysis, Estimating, Design, Implementation, Testing, and Release of the website - Continuous R & D for the better performance of the websites.
Skills Abilities: -
- PHP language coding ability
- Time Management Skill
- Technical Analytical Skill
Experience: -
- Must have at least 3 years of experience in working on Websites built on Laravel and PHP
- Good Command over writing codes in website development
- Experience with HTML, CSS, javascript, PHP and Laravel
rollback End Developer
- Industry TypeAdvertising & Marketing
- Functional AreaEngineering - Software & QA
- Employment Type Full Time, Permanent
- Role CategorySoftware Development Education
- UG: B.Tech/B.E. in Computers
- PG: M.Tech in Computers
Key Skills CSS / CodingTime management / Web development / Debugging / Javascript / PHP / HTML
Manage development of highly scalable ecommerce application and platform
Manage release planning and execution, deployment, DevOPs and production
environment
Provide technology thought leadership
Build and mentor high performance teams
Experience / Skills Required:
B.Tech in Computer Science/MCA with 7+ years of progressive industry experience
3+ years of technical management experience
Must be passionate about building “world class software”
Strong experience in building high performance teams – hiring, mentoring and retaining top talent
Strong experience with web and mobile technologies
Strong experience in building highly scalable systems
Strong experience with leveraging OpenSource tools and platforms
Strong experience with RDBMS and NoSQL systems
Prior to being in technical management role – must have had strong development background and
architected scalable server systems
Must have experience with agile planning and delivering short release cycles (bi-weekly releases)
Experience with BigData technologies a great plus
Experience with DevOPs tools and technology a great plus
Experience with AWS cloud a great plus
Experience in building ecommerce or SaaS products a great plus
Experience in software product companies and startups a great plus
Experience with managing user interface design/development a great plus
Experience with LAMP, Python a great plus
Must have excellent communication (verbal & written), interpersonal, leadership, and problem
solving skills
Must be able to thrive in fast paced environment


About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
- Develop from the ground up a modular architecture to support a web API
- Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Build exciting applications by utilizing updated technologies and architectural design patterns
- Ability to attract talent and build a team.
Skills & Requirements
Must-Have:
- Passionate about creating high-quality, flexible code
- Strong understanding of REST API principles and best practices
- Expertise in Java,
- Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
- Proficient with Git
- Proficient with front-end technologies JavaScript, CSS3 & HTML5
- Proficient in design patterns
- Good understanding of MVC architecture
Good To Have:
- Python, R, Docker, Kubernetes, ES6+
- Proficiency in ReactJS
- Any experience in ML/ NLP
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.

