Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
Website: http://www.goadsindia.com
Job Locations: Ahmedabad
Experience: 0 to 3 yrs.
Responsibilities:
- Cold call people using a given phone directory to sell products or solicit donations
- Answer incoming calls from prospective customers
- Use scripts to provide information about product’s features, prices, etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer’s personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company’s reputation
- Keep records of calls and sales and record useful information
Requirement:
- Proven experience as a telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
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Job Title: Relationship Manager - CRM
Salary -upto 8 LPA
Location -Mumbai
Job Summary
We're seeking a dynamic and customer-focused Relationship Manager to join our CRM team. The ideal candidate will play a key role in maintaining strong client relationships, ensuring efficient post-sales activities, and managing collections.
Key Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers.
- Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products.
- Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards.
- Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules.
Requirements
- Experience in real estate is mandatory
- Proficiency in Excel and data management
- Excellent communication and interpersonal skills
- Attention to detail and ability to multitask
- Strong analytical and problem-solving skills
What We Offer
- Opportunity to work with a dynamic team
- Professional growth and development opportunities
- Competitive salary and benefits package
- 5-day working week, 10am-6pm
How to Apply
If you're a motivated and experienced Relationship Manager, please submit your resume and cover letter to [insert contact information].
Hiring Hashtags
#RelationshipManagerJobs
#CRMJobs
#RealEstateJobs
#CustomerServiceJobs
#SalesJobs
#MarketingJobs
#MumbaiJobs
#JobOpening
#CareerOpportunity
#HiringNow
About Company
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Roles & responsibilities:
- Training the tele sales team.
- Writing sales scripts and customer answer sheets.
- Implementing sales strategies.
- Managing and leading the tele sales team.
- Monitoring the performance of the sales team.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
- Meeting planned sales goals.
- Setting individual sales targets with the sales team.
- Coordinating with marketing on lead generation.
Requirements:
- Bachelor’s degree in business or related field.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
- Experience managing and directing a sales team.
- Excellent written and verbal communication skills.
- Dedication to providing great customer service.
- Ability to lead a sales team.
Python
DjangoExperience: 5-10 Years.
Skills: Python, Django, Restfull API.
Passionate coder with 5+ years of application development experience with python based web servers.
Backend & Frontend API creation using Tornado / Django / Flask. Strong experience working with RESTful APIs.
Hands on experience with any SQL database with schema creation and SQL queries
Strong debugging, problem solving and investigative skills.
Experience with Agile/Scrum methodology.
Self-starter who can work independently.
Strong consulting and communication skills.
Ability to work effectively with various organizations in pursuit of problem solutions. Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
About the role
Are you an experienced executive assistant looking to take your career to the next level? SuperHuman Race is looking for a creative, organized, and motivated executive assistant to join our team. As the executive assistant to the MD, you'll have the opportunity to work closely with one of the industry's most influential executives and help shape the future of the company.
Key responsibilities:
1. Manage the MD's daily calendar proactively and respond to emails and calls on behalf of the MD
2. Assist the MD in creating presentations and communication materials including email, business documents, presentations, social media, and speeches
3. Lead special projects assigned by the MD
4. Support the MD in building relationships with internal and external stakeholders
5. Provide administrative support to coordinate & communicate with internal & external business partners for preparing & filing documents, updating contact lists, & providing business development support
6. Manage travel arrangements & provide onsite assistance at meetings
7. Coordinate flights, accommodation & transportation arrangements
8. Provide detailed & accurate travel itineraries
9. Ensure meeting resources (agenda, presentation decks, conference room size, technology needs, catering, etc.) are anticipated & provided for
10. Confirm meeting agenda & meeting owner to ensure success
11. Prepare monthly expense reports & reconcile monthly statements
12. Manage the MD's budget & provide timely reporting & analysis
13. Oversee daily tag-ups in collaboration with senior leaders at SHR
14. Draft content for review or review existing content for tone, clarity, and grammatical accuracy
15. Leverage the MD's time & impact by managing relationships and projects outside of SuperHuman Race, particularly related to government ministries, multilateral organizations like the UN, boards, social forums, and community engagement
16. Coordinate with the MD's personal contacts and align the MD's personal commitments to ensure minimum confusion, overlap, and a maximum output of time
17. Run small local errands, if and as required
18. Accompany the MD for official and/or personal commitments, and follow up on any items that require collaboration with others to ensure the timely completion of commitments
19. Plan parties/events & act as the main point of contact within these functions
Skill(s) required
Effective Communication | English Proficiency (Spoken) | English Proficiency (Written) | MS-Office | Parallel Thinking | Project Management | Time Management
Who can apply
1. Unquestioned commitment to confidentiality and integrity in personal and professional activities
2. Highly motivated with the ability to function well in a fast-paced environment with continued growth and development
3. Flexibility to respond to time-sensitive needs on nights and weekends
4. Excellent oral and written communications skills, able to interact with external partners, and clients and project a professional, capable image in action and appearance
5. Able to manage heavy workloads and projects, many on a time-sensitive basis, as well as interacting with tight-knit teams of professionals
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CodeIgniter
PHP
Amazon Web Services (AWS)What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs
Responsible for regularly generate and analyse Inventory reports for the assigned site location, Support site Finance team on analysis of Cost of Raw Materials and Production, Inventory Variance analysis, updating of valuation class, Create and Archive Monthly Journal Entries. Analysis of inventory transactions to ensure integrity of inventory value, COGS, and inventory adjustments & provisioning, purchase price variance, to ensure accurate financial reporting of inventory.
Communication and (internal) stakeholder management with higher management levels within the Global Teva organization is required in this process.
KEY RESPONSIBILITIES
- Technical/functional knowledge in Inventory Accounting, Closing and inventory reporting
- Preparation of Journal Entries & Supporting schedule
- Perform Monthly and quarterly inventory close activities of multiple entities
- Analysis of the inventory and variances per legal entities, obtain explanation on deviations and prepare a summarized reporting on a monthly basis within scheduled time
- Preparation & clearance of reconciling items of account reconciliations
- Hands on experience in submission of trial balance in HFM
- Hands on experience in Inventory analysis support site Finance leaders
- Identify & drive standardization opportunities in processes and tasks across the team
- Support of external and internal audit requests by providing inventory analyses
- Management of day-to-day operations relating to inventory accounting & analysis
- Ensuring that accounting books and records comply with accounting policies and regulations
- Provide supporting documents and explanations for all internal and external audit as and when required
Participate in ad-hoc activities and projects
SKILLS/QUALIFICATIONS:
- University education in Accounting or Finance required
- ICWA / CA / MBA
- Minimum experience of 4+ years of inventory accounting & reporting experience
- Preferably familiar with USGAAP
- Working knowledge of internal controls
- Good working knowledge of SAP
- Good analytical skills and have hands on experience on inventory working & analysis
- Fluent verbal and written communication in English
- Experience in a multinational firm or within a GBS (Global Business Service) is preferred
- Hands-on and proactive; strong organizational skills
- Accustomed to working with deadlines, in a dynamic environment
- Results driven and service oriented to internal and external customers
- Excellent collaboration with colleagues within the local organization and with the colleagues of the global business service to support the overall Finance department’s goals and objectives
- Flexible and able to work in a changing environment
- Strong focus on improvement opportunities
- Want to work in a new (to be) established team
- Process documentations and certifications – will have to ensure that all process are appropriately documented and periodically certified by team members on regular basis
- The individuals must have hands on experience in preparing process flows
Javascript
HTML/CSSJob Title: UI Developer- HTML / CSS / JavaScript
Department: Technology and Research
Location: Mohali, Punjab
Reports to: Technical Lead
Context
Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com) is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.
We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.
Come and join us!
Role Description
We are looking for a creative and skilled UI Developer to develop websites and applications with functionality and aesthetics in mind. The UI Developer will work with Back-End Developers and Front End Developers to ensure that the website is optimized for several devices and presented in an attractive way. As a UI Developer one must have excellent knowledge of HTML, CSS and JavaScript.
Job Responsibilities
- Writes high quality code & unit tests, builds, tests as per agreed timelines
- Participates in technical design and provides estimation
- Owns one or more small to medium features
- Becomes a go-to person in at least one area
- Communicates clearly and gets clarification upfront to minimise rework.
Skills
- Exhibit strong problem solving skills, helps other developers and demonstrates teamwork
- Understands detailed requirements and demonstrates excellent problem solving skills
- Deep understanding of software engineering practices, Design Patterns.
- Hands-on experience in UI framework
- Understanding of web markup, including HTML5, CSS3 and cross-browser compatibility issues.
- Proficiency in converting visual design (created in Adobe Photoshop, Illustrator,etc) into HTML CSS.
- Strong sense of ownership, drive and ability to deliver results
- Strong communication skills
- Must have experience in bootstrap/ responsive design
- Experienced in web performance testing tools
Django
Angular (2+)Amazon Web Services (AWS)Job description
Roles and Responsibilities:
1. Strong knowledge on servers and their maintenance.
2. Knowledge on docker & kubernetes
3. Experience on AWS.
4. Experience and Strong knowledge on Angular 6+ & django rest framework.
5. Should be able to write the optimized & reusable code.
6. Should have experience on the Postgresql database.
7. Experience working on Enterprise applications(large scale applications).
8. Familiar with Django channels and signals.
9. Familiar with Implementation of notifications & messaging systems.
10.Excellent communication skills.
11.Experience in recommending suitable technology solution for given business concept or Enterprise applications/products.
.NET- Excellent knowledge of multiple technologies like .NET 4.0-4.6, ASP.NET, MVC, CSS, C# .NET, VB.NET, AJAX, JQuery, AngularJS, ADO .NET, Entity Framework.
- Working Knowledge in MVC Architecture will be preferable.
- Experience in Web Services, WCF, Web API.
- Experience in Windows Forms, WPF.
- Experience in JavaScript, Ajax, JQuery.
- Working knowledge in SQL queries Stored Procedures, with a strong background in SSRS/SSIS report writing.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon