Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Similar jobs
Project Coordinator
Exp : 5-7 Years
Qualification : Must have Development Background of Web or Mobile
Location : Ahmedabad (WFO)
Qualifications
- Experience in project coordination and management
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Knowledge of software development processes and methodologies
- Ability to analyze and solve problems
- Proficiency in project management software tools
- Bachelor's degree in a relevant field
- PMP certification or equivalent is a plus
Company Description
Moon Technolabs Pvt. Ltd. is a software development company based in Ahmedabad, India. With over a decade of experience in the outsourcing business, Moon Technolabs has established expertise in various areas including Offshore Application Development & Maintenance, Application Migration and Re-engineering, Product Development & Support, Enterprise Solutions, Web Development, Game Development, and Mobile Solutions. Our team of professionals collaborate to provide comprehensive solutions that align with our clients' specific business objectives.
JOB DESCRIPTION: Software Development Engineer
.Net Developer is required to design, modify, develop, write and implement software programming applications and components. Supports and/or installs software applications and components. Works from pre-established guidelines in an agile development environment that uses a test driven approach to perform the functions of the job and maintains documentation of process flow.
Main Duties & Responsibilities: Utilize established development tools, guidelines and conventions including but not limited to Visual Studio, ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET
Create and deliver data-driven reports
Design, code and test new service oriented web software applications
Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
Maintain existing software systems by identifying and correcting software defects
Investigate and develop skills in new technologies
Create technical specifications, test driven scripts and test plans
Create new and extend existing operational documentation
Consult closely with management and occasionally agency staff related to projects and tasks
Consult colleagues concerning new development, enhancement, maintenance and performance of software systems
Develop, implement and support new software Qualifications
7+ years of hands on experience in Microsoft DNA architecture
7+ years of hands on experience in Microsoft .NET technologies and expertise in .NET framework 3.5/4.0 and 4.5.
7+ years of hands on experience in Visual Studio 2008 and 2010
4+ years of hands on experience in developing web services and Microsoft Windows Communication Foundation (WCF)
5+ years of hands on experience Java Script
7+ years of hands on experience in HTML including HTML 5
7+ years of hands one experience in SQL Server 2008 and 2012 as a SQL developer
Good communication skills
Need to be self-starter and should be able to perform under minimal supervision.
- Proficient experience of minimum 3 years into C++ & experience using MFC library.
- Good experience into C# programming.
- Working experience into COM.
- Good Communication skills.
We are a passionate & dedicated team having fun building something truly unique and believe in working like a sports team optimized for innovation and speed.
Hitwicket is looking for a Passionate candidate who can build a world-class mobile gaming experience for a billion cricket fans. We value your hunger and creativity in helping us build Hitwicket.
Responsibilities:
- Good Knowledge in Sketching and Painting (BFA Preferable).Interpret concept art and sketches to create virtual characters, environments and props
- Follow design guidelines, asset naming conventions and other technical constraints
- Prototype and iterate on models and characters based on feedback from team members
- Optimize, refine and correct model geometry
- Rig models and characters for animation
- Color characters, add Textures and shade the given characters based on the material used
- Create textures that generate visual interest and define the characteristics.
- Generate the output within the time frame by understanding the desired output.
- Create a UV map and Occlusion map
- Work with artists, animators and programmers to execute projects on time
- Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies
Requirements
- Good Knowledge in Sketching and Painting (BFA Preferable).
- Minimum 3 years of experience as a 3D artist(Modeling and texturing)
- Good organization skills.
- Good Knowledge of 3D Modeling, Lighting and Rendering.
- Excellent knowledge of real-time modeling techniques (shaders, PBR, normal, displacement etc. )
- Strong portfolio showing 3D art skills and demonstrating a high level of artistic creativity.
- Strong high & low-resolution modeling and texturing skills.
- Good experience in the video game industry with 3D packages, preferably Maya or 3DSMax & ZBrush.
- Experience working on published mobile games would be a strong advantage.
- College Diploma/Degree in graphic design, 3D, video game development or equivalent training.
Working in highly collaborative teams and building quality code
Working in lots of different domains and client environments also understanding the business domain deeply
Architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
Suggest new architectural elements to improve the existing architecture
Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
Translate business requirements into scalable and extensible design
Create platforms, reusable libraries and utilities wherever applicable
Continuously refactor applications to ensure high-quality design
Choose the right technology stack for the product systems/subsystems
Write high-quality code that are modular, functional and testable; Establish the best coding practices
Formally mentor junior engineers on design, coding and troubleshooting
Plan projects using agile methodologies and ensure timely delivery
Troubleshoot issues effectively in a distributed architecture
Communicate, collaborate and work effectively in a global environment
Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.
Skills Required:
Proficient in JVM based language(like Java, Groovy), J2EE technology stack
Expertise in API design and development, experience in dealing with a large dataset
Strong in collections, algorithms, multithreading, also have worked on Springboot, Hibernate frameworks.
Practicing the coding standards (clean code, design patterns, etc)
Very strong object-oriented design skills, awareness of design patterns and architectural patterns
Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
Strong problem-solving skills, algorithmic skills and data structures
Experience in agile methodologies like Scrum
Good understanding of branching, build, deployment, continuous integration methodologies
Experience in leading a team (min 5)and mentoring engineers
Attitude to getting Stuff Done!
Ability to make decisions independently.
Good to have:
Hadoop knowledge
Cloud Platform Architecture
Groovy
- Experience in developing and validating diagnostics (UDS Protocol)
- Excellent knowledge of UDS Protocol (ISO 14229)
- Expertise in VBA / C# or Python Scripting
- Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
- Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
- Preferred experience in Matlab / Simulink
- Preferred experience ECU SW Development and architecture
- Fair communication interpersonal skills.
- Interpersonal skills.
- Good to have ISTQB certification
Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most
Innovative HealthTech Startup in Asia. Ours is a secure health-tech platform with a mission to
simplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application.
Key Job Responsibilities:
● He/She is a responsive team player who can proactively contribute for building technical
strategies for applications and systems by promoting an understanding of the technology and
business roadmap.
● He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
● Work very closely with various business stakeholders to drive the execution of multiple
business plans and technologies .
● Work closely with Product, Design, and Marketing to conceive features, plan projects, and
build roadmaps
● Prior experience with scalable Architecture managing team of minimum 5 engineers and
coaching, mentoring while maintaining a role with code development.
● Proven history of contributing to product strategy and shipping products with multi-functional
teams.
● Highly involved in recruitment while building team also leading app development for both
platforms
● Promote and support company policies, procedures, mission, values, and standards of ethics
and integrity.
Minimum Qualification:
- Total of 10+ years experience
- Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,
popular frameworks & libraries}, JVM, GC tuning, performance tuning)
- Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard, REST
Express etc
- Worked on Relational data stores viz. MySQL, Oracle or Postgres
- Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB etc
- Worked on caching infra viz. Redis, Memcached, Aerospike, Riak etc
- Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc
Location: Bangalore
We are looking for the right Backend Developer.
What you will work on Build a scalable API platform that will enhance our customer experience & propel our logistics. You will be part of our Bangalore team of ambitious and talented engineers, who put their best together to build architecturally sound & scalable systems.
What can CasaOne promise you –
An opportunity to - increase your rate of learning exponentially by defining hard problems and solving them - partake in a high-growth journey and increase revenues 5x+ Y-o-Y - be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’ - build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing - build high-performance teams
The must-haves
• Bachelor’s or Master’s degree in engineering
• Good understanding of algorithms, data structures & design patterns
• A minimum of 4 years of work experience Experience required in
• Building distributed systems & service-oriented architecture
• Asynchronous programming, Test Driven Development (TDD)
• Writing (delightful) APIs & integration patterns
• RDBMS & NoSql databases
• Continuous integration & deployment (CI/CD) tools like git, Jenkins
• Cloud computing platforms - AWS/ Azure/ Google Cloud
Good to know CasaOne backend services are written in NodeJS. Experience in NodeJS will be handy, but it isn’t mandatory.