
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people

Similar jobs
• Identifies business opportunities by identifying prospects.
• Sells products by establishing contact and developing relationships with prospects recommending
solutions.
• Outbound calling on data collected through lead generation activities / secondary data
sources. • Daily follow-ups on older leads and work on new leads.
• Maintains quality service by establishing and enforcing organization standards.
• Must be energetic, well-spoken, and eager to close sales deals and generate revenue for the
organization.
About Training- Training will be provided for initial few days for an employee to understand end
to end process.
Qualification
• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi
(mandatory), Kannada/Tamil/Marathi/Telugu
(optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). •
Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam and good speed Internet connection is a must

PayGlocal is building the next-gen payments stack for a globally connected world. That is how we derive our name and motto – Stay Local, Pay Global. Our vision is to build a state-of-the-art payments stack that helps businesses worldwide collect payments from customers around the world in the best way possible.
We are a well-funded early-stage startup with a passion to grow and a commitment to solving payments-related challenges in an innovative way. And we are hiring talent to join our early team to grow together. Work with smart, passionate, and fun-loving folks.
Position Summary
Passionate and creative designer who will design, develop, manage, build, and maintain internal websites and applications using Webflow.
What will you work on?
- Provide development and design on internal web applications through Webflow.
- Work closely as a project team to iterate on UI/UX designs.
- Participate in all aspects of the software development lifecycle.
- Develop custom code in Webflow to add functionality or integrate third-party tools and APIs.
- Work collaboratively in an Agile environment.
- Ensure the technical feasibility of UI/UX designs.
- Debug and troubleshoot technical issues.
- Provide hands-on support with web development and maintenance as needed.
- Build reusable code and libraries that drive complex web applications.
- Optimize applications for maximum speed, scalability, SEO and responsiveness.
- Conduct testing of completed applications, websites and software to assess user experience.
- Write custom HTML, CSS and JavaScript for existing websites and applications. Must be comfortable with React.js
- Keeping up with the latest technological advancements in web and mobile app development
- Willing to commute to Bangalore office
- Should be able to join immediately
Qualifications
- Working experience – 2 to 4 years.
- Proven experience with WebFlow development.
- Experience in creating wireframes using Figma.
- Strong HTML5, CSS3 and JavaScript.
- Advanced CSS, animations, and responsiveness.
- Excellent communication and time management skills
- Strong attention to detail and ability to work collaboratively with cross-functional teams.



Placement is in-house work for the company responsible for Development and Integrationofmobileapplication Solution to Industries and professional Industrial programs. Roleplayand SMART contributions are most important in the company in relation to the client’srequirementsanalysis and improving processes. Knowledge & Experience
Bachelors Degree in Computer Science / Engineering
3.5~ 8 Year of Experience
Fluency in English is a must, and Kannada, Hindi, Telugu is an additional advantage
Overall Mobile development exp. is Must
React Native Experience of 2+ years
Strong knowledge of React workflows (such as Redux) Android Application development
GIT
Strong knowledge of REST based APIs
Should be well verse with Mobile Application Architecture.
Should have good understanding of Software Design and implementation.
Good understanding of Agile Methodologies & tools like JIRA. Attitude
Self-Starter and Go-Getter
Learning, Unlearn and Relearn
Participative
Giving and taking Feedback
Good to Have:
Ability to create and maintain continuous integration and delivery of React Nativeapplications.
Experience with automated testing suites, like Jest or Mocha
Good Command on JavaScript Coding and ES6 Standards.
Good to have iOS Application development
The ability to diagnose and fix bugs and performance bottlenecks


Major skill required: Angular & .Net
At least 6 to 10 years of experience, working as an Angular & .Net (both tech) developer
Project Role: Senior-Level Application Developer
Key Responsibilities:
• Degree in computer science or IT.
• Strong organizational and project management skills.
• Proficiency with JavaScript frameworks such as Angular, Implement reusable components
• Proficiency with server-side languages such as .Net.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Proficiency with database technology such as MS SQL, Store Procedure.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.
• Develop User interfaces for Modern Rich Internet Applications.
Technical Experience: Ability to translate business requirements into a comprehensive, well-formed technical design.
Professional Attributes: Resource should have good communication and analytical skills
Project Description: Client has already developed application in Java-Script & .Net, we have to convert that application into Angular. Most of code we need to write in Angular, but there is scope where we have to change the existing API or have to develop new API as per the project module need.
Location- Kolkata
Process- Website
Essential Criteria:-
We therefore welcome candidates who meet the below criteria:· Must have website Process Experience (International Outbound Voice)
· Must have minimum 4 Years of International BPO exposure
· Must be in same Role (Team Leader/ Supervisor /Accounts Manager) in Web Process
· Excellent written and verbal communication
· Good facilitation & Leadership skills
Salary: Best in Industry
NOTE : CANDIDATE MUST BE FROM KOLKATA ONLY. OUTSTATION CANDIDATES ARE NOT ELIGIBLE
For Queries: Please contact in between 11 to 6 pm only Monday- Friday
HR Priya
Looking forward to hearing from you.
Best Regards
Priya Shaw
Lead Human Resource

- Strong experience in building new features into one of the most advanced interfaces on the web
- Take a lead role with other engineers and designers to deliver strong customer-focused experiences
- Keep our product up to date with the latest frontend technologies such as React
- Practice disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, pragmatic code)
- Actively contribute to team and company standards
- Strong JavaScript development skills, understanding of new concepts, and proficiency in React, Angular, or other modern JS frameworks
- Extensive experience developing large-scale application software
- Have full knowledge of new HTML5 constructs, and CSS3
- Have experience with Single Page Application development
- Keep up to date with the newest technologies
- Develop features and create fulfilling user experiences
- A strong understanding of, and practical experience with, web application development
- A sincere commitment to crafting readable and reliable code
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly-responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- 2 Years of experience working as a React.js Developer.
- In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
- Proficient understanding of code versioning tools, such as Git
Ability to trouble shoot mechanical/electronic issues arising during the production
Ability to control waste generation
Knowledge in cylinder dimensions and Material placements
Knowledge in lamination would be preferred

Job Description
We are seeking a well experienced Java Technical Lead for our product. In this position you will design and implement technological solutions for our product on Java/J2EE stack.
What are my roles and responsibilities?
- Design, develop and implement software programming applications.
- Build highly scalable product.
- Participate in gathering business requirements and assessing existing architectures and resources.
- Ownership in producing the solutions conceptual architecture and associated artifacts.
- Work with application development team in delivering the project and deliverable within time and with good quality.
- Perform unit testing, oversee quality assurance of applications through system testing.
- Establishes processes for performance and conducts code review.
- Manage and mentor junior members of the team on good coding practice
What skills and experiences would I bring into this role?
- B.E/ B.Tech / MCA in computer science or a related field
- 6+ Years of Java/J2EE work experience.
- Minimum 2+ years into Team Lead position.
- Object-Oriented design, patterns, algorithms, data structures
- Well knowledge about Spring Hibernate framework.
- Exposure to React JS / Angular JS.
- Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
- Good working experience in OpenStack/AWS & cloud application development and deployment
- Experience in Web services (REST or SOAP)
- End to end web development experience is highly preferred
- Good understanding of unit testing methodologies.
- Good analytical and communication skills
- Startup work culture mindset.
ABOUT IDEAPOKE
Emerging Technologies | Bengaluru, India
Ideapoke is a global, fast growing start-up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.
Our growth is powered by our people and their unwavering commitment to the company-wide vision, strong work ethic and an entrepreneurial do-it-all spirit. We push the boundaries and break existing thought processes with the strong belief that innovation amplifies success in every piece of work we do and by extension, amplifying the success of our clients.
Ideapoke’s like to constantly learn, grow and make a difference. Join us and be part of our story.

