Manager (Client Services) - IT/Software

Job Title: Client Success & Content Lead

Location: Mumbai/Delhi NCR candidates only

Work Mode: Remote

Shift Timings: Rotational Shift (US + Domestic)

Experience: 4–8 years

Industry: B2B SaaS | Sales Enablement | Learning & Development

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our enterprise footprint, especially with North American clients; we are looking for a Client Success & Content Lead who can own both content excellence and client outcomes.

Role Overview

The Client Success & Content Lead will play a critical role at the intersection of our content strategy, client success, and stakeholder management. This individual will be responsible for designing impactful learning content while acting as a trusted partner to the North American enterprise clients—ensuring adoption, engagement, and measurable ROI from the Master-O platform.

This role is ideal for professionals with a client-facing background in L&D, Process Training, Instructional design, or Enterprise Client success, particularly within B2B SaaS environments.

Key Responsibilities

Client Success & Stakeholder Management

• Act as the primary point of contact for Enterprise clients, ensuring seamless onboarding, engagement, and long-term success on the Master-O platform
• Build and manage relationships with senior client stakeholders, including L&D Heads, Sales Leaders, HR, and Enablement Teams
• Understand client learning needs and translate them into effective content strategies
• Conduct regular client cadence calls, performance discussions, and success planning sessions
• Collaborate with internal product, sales, and tech teams to resolve client needs and drive adoption
• Handle clients across multiple geographies, including large US-based organizations, requiring flexibility with rotational shifts

Content Strategy & Creation

• Lead the end-to-end content lifecycle—from needs analysis and instructional design to content creation and optimization
• Design high-impact, outcome-driven learning content such as sales playbooks, product training, microlearning modules, assessments, and simulations
• Ensure content aligns with adult learning principles, enterprise standards, and Master-O’s gamified learning philosophy
• Customize content for different industries, roles, and enterprise use cases
• Review and continuously enhance content effectiveness using learner engagement and performance data

Required Skills & Experience

·      4–8 years of full-time experience in Content Creation, Learning & Development, Training, or Client Success roles

·      Strong experience working with external stakeholders and enterprise clients

·      Prior experience in B2B SaaS companies is highly preferred

·      Exposure to enterprise-level corporate clients, especially US-based organizations, is a strong plus

·      Proven ability to design and deliver learning content for business impact, not just knowledge transfer

·      Excellent communication, presentation, and relationship management skills

·      Strong understanding of sales enablement, L&D frameworks, or capability building programs

·      Ability to work independently in a remote setup and manage rotational shifts effectively

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

Job Description in Brief: SiGa Systems is looking for 3 to 8 years of experience who is proficient in PHP/ WordPress/Laravel/ CodeIgniter / to develop Websites and web applications in core PHP. The desired candidate would be involved in a full software/ website development life cycle, starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently. 

Technical Key Skills:

• Expertise in MVC, PHP Framework (Laravel, CodeIgniter), WCF, Web API, and Entity Framework.
• Proficient in jQuery, AJAX, Bootstrap, Proficient in HTML5, CSS3, JavaScript, SQL Server, WordPress, MySQL.
• Hands-on core PHP along with experience in AJAX, jQuery, Bootstrap, APIs
• Experience with Project Management systems like Jira, Trello, Click, Bug herd, Basecamp, etc.
• Experience in Shopify is preferred. High proficiency with Git.
• Must have good communication skills.

Roles & Responsibilities:

• Should be responsible for developing websites and Web Based Applications using Open
• Source systems.
• Monitor, manage, and maintain the server environments where PHP Laravel applications are
• hosted, ensuring optimal performance, security, and availability.
• Integrate third-party APIs and services as needed.
• Strong communication and interpersonal skills, with the ability to work effectively in a
• collaborative team environment.
• Actively participate in quality assurance activities including design and code reviews, unit
• testing, defect fixes, and operational readiness.
• Diagnose and resolve server-related issues, including those impacting the performance of
• Laravel applications. This includes debugging server errors, analyzing logs, and identifying
• root causes of downtime or slow response times.
• Manage development projects from inception to completion autonomously and
• independently
• Provide administrative support, tools, and documentation for specific development projects.
• Design applications and database structures for performance and scalability.
• Deliver accurate project requirements and timeline estimates, providing regular feedback
• and consistently meeting project deadlines.
• Designing and implementing web-based back-end components that are high-performing and
• scalable.
• Participating and improving development processes and tools for other development teams.
• Playing a lead role in software design, architecture, requirements analysis, investigation of
• leading-edge technologies, and software development.
• Contribute with ideas and efforts towards the project and work as part of a team to find
• solutions to various problems. 

Designation : Java developer

Experience : 6yrs

Must have skills

6 to 8 years

Java, JEE, Spring Boot, Microservices, REST

Good knowledge of data structures and algorithm concepts

Responsibilities:

Strategic Talent Planning:

Collaborate with leadership to understand business goals and workforce needs.

Develop and implement a strategic talent acquisition plan aligned with organizational objectives.

Full-Cycle Recruitment:

Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and selecting candidates.

Conduct thorough candidate assessments to ensure a strong cultural fit and alignment with job requirements.

Team Leadership:

Lead and mentor a team of recruiters, providing guidance and support in achieving recruitment goals.

Conduct regular training sessions to enhance the team's skills and knowledge.

Employer Branding:

Develop and promote the organization's employer brand to attract top talent.

Utilize various channels to showcase the company culture and values.

Sourcing Strategies:

Implement creative sourcing strategies to attract passive and active candidates.

Build and maintain a pipeline of potential candidates for current and future hiring needs.

Collaboration with Hiring Managers:

Partner with hiring managers to understand staffing needs and requirements.

Provide guidance on best practices, market trends, and talent acquisition strategies.

Candidate Experience:

Ensure a positive and seamless candidate experience throughout the recruitment process.

Gather feedback from candidates to continuously improve recruitment processes.

Data Analysis and Reporting:

Utilize recruitment metrics and analytics to track and report on the effectiveness of talent acquisition efforts.

Make data-driven recommendations for process improvements.

Vendor Management:

Manage relationships with external recruitment agencies and other vendors.

Job Role

Full Stack Developer (SDE-2)

Job Description

We are looking for engineers who are passionate about solving complex problems and building next generation products for a global customer base & scale.

Job Responsibilities

• Design, build, and maintain high performance, clean and reusable code.
• On Calls Monitoring the performance of live applications and work on optimising them at the code level
• Clearly understand the requirements, designs and convert them into high quality code.
• Identifying and resolving the bugs and enhancing application performance. Performing unit testing on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols
• Develop a highly scalable and secure cloud-based system for collecting health data and performing analytics.
• Document software and features for internal and external engineering teams
• Collaborate with other groups (QC/testing, algorithm developers, etc.)

Skills/ Experience

• 3 to 8 years of experience in developing ecommerce B2B/B2C products/platforms.
• Engineering or Equivalent Bachelor’s degree preferable from top engineering colleges.
• Expertise in Data Structure, Algorithms & System Design
• Expertise In Java/JavaEE/Spring/SpringBoot/HTML/CSS/Angular/React/Vue JS
• Expertise In Database RDBMS/NoSQL (Solr/REDIS/MongoDB/RabbitMQ/Kafka etc)
• Good understanding In GCP/AWS/DevOps/SRE/On-Calls.
• Good understanding of AI/ML/Data Science Algorithms.
• Able to work and thrive in a fast-paced, rapidly changing work environment
• Should have excellent communication skills, with an ability to convey ideas clearly & precisely
• Must have leadership skills & a good team player
• Must be pro-active & a self-starter