Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people

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Job Summary:
We are looking for a dynamic and results-driven Business Development Intern with 1 to 2 years of experience in IT sales to join our team. The ideal candidate will have a strong background in selling IT solutions and services, with a proven track record of achieving sales targets and building long-term client relationships.
Responsibilities:
*Identify new business opportunities and potential clients
*Generate leads through networking, cold calling, and other business development techniques
Requirements:
* Must have good communication skills (English)
* Knowledge of different portals such as LinkedIn sales navigator, Upwork, Guru, Apollo Benefits:
*Opportunity for career growth and development
*Dynamic and supportive work environment
*Flexible working hours
OfficeTimings:10 am to 7 pm
Working days- Monday to Friday (5 days)
Responsibilities
Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.
Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.
Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.
Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.
Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.
Be obsessed about players and giving the best experience to our players.
Requirements
Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.
Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.
Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.
Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.
Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.
Good Analytical, Problem-solving and Debugging skills.
Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#
Job Description:
- Looking for someone with 2+ years
- Strong experience over Python + SQL.
- Very proficient with the problem solving.
- Good Communication Skills.
Job Description
- Developing user-facing applications using Vue.js
- Building modular and reusable components and libraries
- Optimizing your application for performance
- Implementing automated testing integrated into development and maintenance workflows
- Staying up to date with all recent developments in the JavaScript and Vue.js space
- Proposing any upgrades and updates necessary for keeping up with modern security and development best practices
- Solving problems and providing not only workable but also maintainable solutions.
- Keeping an eye on security updates and issues found with Vue.js and all project dependencies
- Mentor other people, provide feedback and grow as a part of the team.
- Implementing custom plugins made in Vue.
Job Specification
- Outstanding experience in Web Development based on Vue.js.
- At least 4+ Year of experience in Vue.js development.
- Excellent Experience in Java Script, Typescript.
- Familiarity with newer specifications of ECMAScript is a plus.
- Excellent experience with Vuejs/Vuetify and Vuex.
- Knowledge how Vue compilation works and different compilations techniques.
- Knowledge about performance analysis tools and techniques.
- Hand on Node.JS/Express JS.
- Database: MYSQL/MongoDB.
- Good experience in using Vue UI components, HTML5, CSS3, JavaScript, jQuery, Bootstrap, Material Design.
- User authentication and authorization between multiple systems, servers, and environments.
- Experience working within team structures for code review, source code management, continuous integration, and automated deployments
- Excellent troubleshooting skills.
- Strong communication skills, from written documents (such as design documents) to verbal discussions (like design reviews).
- Proficient understanding of code versioning tools, such as Git.
- Understanding fundamental design principles behind a scalable application. (When large data from API need to be fetch).
- Able to integrate the unit testing framework in Vue.
- Experience working in an Agile environment.
- Good communication skills.
About the Role
- Architects and design the organization’s digital product(s) from the ground up using modern tools, technologies (Core Java), frameworks (Spring), and systems.
- Build relationships throughout the organization to ensure whole-company alignment and support for their goals, and vice-versa.
- Apply a systematic application of scientific and technological knowledge, methods, and experience to the design, implementation, testing, and documentation of software.
- Work with IT Business Analysts, Technical Leads and Product Managers to effectively translate requirements into solutions that can be implemented by the software development teams across multiple locations.
What Would You Do at ALTRES?
A comprehensive role like this one calls for taking up the following responsibilities:
- Act as an authority in software best practices and be relied upon to propagate these in the broader organization, beyond their individual team.
- Frequently advise others on complex engineering matters. Be a partner and execute with business leaders.
- Build foundation to translate strategy into challenging and meaningful goals
- Expert ability to view the organization as a whole and work with various internal teams, and other groups as needed.
- Leverage and influence key stakeholders.
- Occasional travel to Hawaii will be needed to collaborate with the technical team in the company Headquarters
What Do You Need For The Job?
As a potential candidate, you are expected to have the following skills (technical):
9+years’ experience required in:
- Lead architecting of authenticated multi-role enterprise web applications with a strong understanding of user flows and interactions
- Advanced ability to influence leadership
- Expert commination skills and ability to shift narrative to different stakeholders
- Technical skills required: Java, SQL DB, Continuous Integration/Continuous Delivery. ReactJs and Infrastructure Knowledge.
- Experience with Agile software and test-driven development, as well as the ability to find fulfillment in building innovative products a plus
- A clear IT Support Background, Testing background, and a solution design mindset is required.
- Prior experience of architecting software from a problem statement to a fully developed solution.
What’s In It for You?
- Competitive salary and benefits
- Opportunity to work for both front end and backend development
- Great learning and development opportunities
- Working with an organisation that keeps up to date with industry best benchmarking in every aspect
- Design, build, and maintain our current Android mobile applications
- HTML 5 Mobile Website Development
- JSON Web Service Development
- Collaborate with Product and Design teams to ship new features
- Implement new technologies to improve our applications performance
- Application Support
- Java and Android Studio
- My SQL Lite
- Web Services
- Android Core API
- Kotlin with min. 1.5 years of experience
- Should have worked on Transaction Applications e.g. Sales, Purchase, CRM, Inventory , Finance etc…
- Candidate Should have experience of working with jetpack component, Livedata, Room Db, data binding, mvvm architect
- This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
- Preferred Domain- Telecom
- Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
- Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
- create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
- Work closely with Marketing Team for proposal preparation,Business case development
● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
● Interact with prospects via channels such as telephone, email and social media with a high attention to detail
● Researching companies, identify key players, generate interest and develop accounts to stimulate opportunities
● Transform leads into qualified opportunities by partnering with marketing and sales to create and execute on program and outbound lead generation campaigns
● Track all relevant qualification and lead management activity using SalesforceReport on lead qualification(s) and call activity
● Have thorough knowledge of SalesIntel product and offerings to effectively communicate value propositions, handle objections and competitive questions
● Be informed about the B2B Data and Sales Intelligence industryConsistently achieve qualifies opportunity quotas to ensure territory revenue objectives ● Should be able to lead team of 6-8 Senior BDR
LOCATION: Remote (Pan India)
SHIFT TIMINGS:
● 5.30 pm to 2.30 am IST (8.00 am to 5.00 pm US-EST)
● 6.30 pm to 3.30 am IST (9.00 am to 6.00 pm US-EST)









