Manager - B2B/OTC Collections at Growing Stars Consulting Private Limited · Kolkata, Hyderabad, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 5 - 15 years · ₹5L - ₹15L / yr · Bootstrapped · Posted 18 Sep 2026

Role & Responsibilities
- Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
- Manage team performance, productivity, quality, collections, and SLA/KPI targets.
- Handle International Voice Collections, customer escalations, and stakeholder management.
- Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
- Drive process improvements, automation, transitions, and operational excellence.
- Collaborate with Finance, Sales, Operations, and other cross-functional teams.
- Coach and develop team members while ensuring process compliance and governance.
Mandatory Requirements
- 10+ years overall experience with 4+ years Team Lead/Managerial experience.
- International Voice + Portfolio Handling – Mandatory.
- 2+ years B2C Collections/O2C experience – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication, leadership, analytical, and stakeholder-management skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization is mandatory.
- Knowledge of SAP/Oracle/ERP systems preferred.
- Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

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