Collection

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

• Visit customers at their residential or business addresses within your assigned territory.
• Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.
• Hold professional, respectful conversations with customers about their overdue amounts and repayment options.
• Negotiate realistic payment commitments and follow up consistently until the case is resolved.
• Collect payments strictly through authorised channels and issue valid receipts every time.
• Update every visit outcome, customer response, and collection in the app on the same day.
• Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.
• Coordinate with your State Collections Manager and share regular field updates on difficult cases.
• Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll Bring

Must-Have

• 12th pass minimum; graduates preferred.
• Comfort with daily field work, travel, and face-to-face customer conversations.
• DRA certification, or willingness to complete the RBI-mandated DRA training after joining.
• Willingness to cover a 30-40 km radius within your assigned area each day.
• Good communication and convincing skills in the local language.
• A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

• 1-3 years of field collections experience with a bank, NBFC, or collection agency.
• Exposure to specific buckets such as microfinance or NPA accounts.
• Working knowledge of RBI fair practices and recovery conduct norms.
• A two-wheeler with a valid driving licence.
• Familiarity with the Jaipur area and its local communities.

Logistics

• Employment Type: Full-time
• Job Function: Collections and Recovery
• Department: Field Collections
• Work Mode: Field-based within an assigned territory
• Travel: Daily travel across your assigned area
• Reports To: State Collections Manager

Role & Responsibilities

• Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
• Manage team performance, productivity, quality, collections, and SLA/KPI targets.
• Handle International Voice Collections, customer escalations, and stakeholder management.
• Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
• Drive process improvements, automation, transitions, and operational excellence.
• Collaborate with Finance, Sales, Operations, and other cross-functional teams.
• Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

• 10+ years overall experience with 4+ years Team Lead/Managerial experience.
• International Voice + Portfolio Handling – Mandatory.
• 2+ years B2C Collections/O2C experience – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication, leadership, analytical, and stakeholder-management skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization is mandatory.
• Knowledge of SAP/Oracle/ERP systems preferred.
• Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Position: Credit Controller/payment collection – Laminates/Plywood Industry

Location: Paharganj, Delhi

Experience: 5–10 Years

Industry: Laminates / Plywood / Building Materials

Job Summary

We are looking for an experienced Credit Controller with 5–10 years of relevant experience in the laminates, plywood, building materials, or allied industry. The candidate will be responsible for managing customer credit, receivables, collections, outstanding payments, and ensuring effective credit control processes.

Key Responsibilities

• Manage and monitor customer outstanding balances and credit limits.
• Follow up with dealers, distributors, retailers, and institutional customers for timely payments.
• Prepare and maintain Ageing Reports, Outstanding Reports and Collection Reports.
• Coordinate with the Sales team regarding customer credit limits and payment issues.
• Evaluate customer creditworthiness and recommend appropriate credit limits.
• Ensure timely collection of overdue payments and minimize bad debts.
• Reconcile customer accounts and resolve payment discrepancies.
• Monitor DSO (Days Sales Outstanding) and improve collection efficiency.
• Handle customer queries related to invoices, credit notes, debit notes and outstanding balances.
• Coordinate with Accounts, Sales, Dispatch and Management teams for smooth order-to-payment cycles.
• Prepare regular MIS reports related to receivables and collections.
• Escalate long-pending and high-risk accounts to management.
• Ensure adherence to company credit policies and payment terms.

Candidate Requirements

• Graduate in Commerce / Finance / Accounting; B.Com preferred.
• 5–10 years of relevant experience in Credit Control / Receivables / Collections.
• Must have experience in Laminates, Plywood, Building Materials or a related industry.
• Strong understanding of dealer/distributor credit and collection processes.
• Good knowledge of MS Excel, particularly ageing, reconciliation and MIS reporting.
• Experience with ERP/accounting software will be preferred.
• Strong follow-up, negotiation and communication skills.
• Good analytical and problem-solving abilities.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

We are looking for a Telesales Executive to join our team at company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹19,000 - ₹30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

OTC (Accounts Receivable) – Job Opening

Experience: 1–3 Years

Location: Hyderabad Only

Relocation: Not Applicable

Key Responsibilities:

• Handle Order to Cash (OTC) and Accounts Receivable activities.
• Manage invoice processing, cash application and collections.
• Perform account reconciliation and resolve payment-related queries.
• Maintain accurate records and support timely closure of AR activities.
• Coordinate with internal teams and customers for issue resolution.

Mandatory Skills:

• Order to Cash (OTC)
• Accounts Receivable (AR)
• Invoice Processing
• Cash Application
• Reconciliation
• Collections / Payment Query Resolution

Candidate Profile:

• 1–3 years of relevant experience in OTC / Accounts Receivable.
• Good communication and analytical skills.
• Willing to work from Hyderabad.

We are looking for experienced and detail-oriented AR Analysts / Senior AR Analysts to join our Medical Billing – Semi-Voice Process team in Chennai. The role involves managing Accounts Receivable activities for US healthcare clients, including payment posting-related activities, denial management, correspondence handling, insurance follow-up, and account resolution.

The ideal candidate should have strong knowledge of US healthcare AR processes, good communication skills, analytical ability, and hands-on experience in resolving outstanding accounts and improving collections.

We are looking for a Customer Relation Specialist to assist clients with their investment-related queries and ensure a smooth, reliable service experience. The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of financial products.

Key Responsibilities

Act as the primary point of contact for clients regarding investments and account-related queries

Assist customers with onboarding, documentation, and KYC processes

Handle queries related to mutual funds, portfolios, transactions, and statements

Resolve customer issues promptly via phone, email, and chat

Coordinate with internal teams (operations, advisors, compliance) for issue resolution

Maintain accurate records of customer interactions in CRM systems

Provide timely follow-ups and proactive customer communication

Required Skills & Qualifications

Bachelor’s degree in Finance, Business, Commerce, or related field

1–3 years of experience in customer support, banking, or wealth management

Basic knowledge of mutual funds, investments, and financial markets

Excellent verbal and written communication skills

Strong problem-solving and interpersonal abilities

Comfortable using CRM tools and MS Office

Customer-centric attitude with attention to detail

Sales Representative

We seek a skilled and driven Sales Representative who excels in a fast-paced sales environment. This

individual will contribute to the attainment of lead acquisition and conversion goals by engaging in

calls, collaborating with channel partners, visiting prospective clients in-person and generating

interest while qualifying prospects.

Responsibilities:

1. Establishing connections with company CXOs through LinkedIn, understanding their needs, and

initiating initial discussions with the relevant channel head.

2. Conducting daily calls to follow up on generated leads, both inbound and outbound, to

assess their qualification.

3. Handling both inbound and outbound calls to evaluate lead qualifications.

4. Comprehending client requirements and effectively presenting product

offerings.

5. Qualifying leads and forwarding them to the respective stakeholders.

Requirements:

1. Demonstrated expertise in handling incoming and outgoing calls.

2. 0 to 1 years of sales experience, preferably in the Fintech sector.

3. Proven track record in successful lead generation.

B2B sales experience is essential.

4. Fundamental knowledge of business banking and lending products.

5. Proficient in managing a high volume of calls daily with a strong phone

presence.

6. Familiarity with CRM systems, such as Freshworks or equivalent.

7. Exceptional verbal and written communication skills.

Effective listening and presentation capabilities.

8. Ability to multitask, prioritize, and efficiently manage time.

9. Previous experience in a financial organization is

advantageous.

Job Title: Telecaller (1+ Years' Experience)

Job Summary: We are looking for a proactive and result-oriented Telecaller with at least 1 year of experience to handle outbound and inbound calls, generate leads, and maintain strong customer relationships.

Key Responsibilities:

• Make outbound calls to potential and existing customers to inform them about products/services.
• Handle inbound inquiries and provide accurate information.
• Generate and qualify leads and schedule follow-ups.
• Maintain a database of customer interactions and update CRM systems regularly.
• Achieve daily/weekly/monthly calling and conversion targets.
• Address customer queries and resolve concerns professionally.
• Coordinate with internal teams for smooth customer handling.

Requirements:

• Minimum 1+ years of experience as a Telecaller or in a similar role.
• Excellent communication in English.
• Ability to handle rejection and remain motivated.
• Basic knowledge of MS Excel/CRM tools.
• Strong convincing and negotiation skills.