Machine learning/AI expert

Job Description

Build and maintain bots on Azure platform.  Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

1. a) 5 years of experience in software development with clear understanding of the project life cycle
   b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
   c) Hands on experience with Machine Learning based chat bots
   d) Experience with Azure bot services like Text Analytics etc.
   e)Strong database skills and hands-on experience on databases like SQL Server/Oracle
2. f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
3. g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

1. h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
2. i) Knowledge of Python and NodeJS is a plus
3. j) Ability to design and optimize SQL Server 2008 stored procedures.
4. k) Experience with JQuery, CSS3, HTML5 or similar technologies.
5. l) Ability to adapt quickly to an existing, complex environment.

1. Develop plans and strategies for developing business and achieving the company's sales goals
2. Manage operations and resources to deliver profitable growth
3. Define sales processes that drive desired sales outcomes and identify improvements where and when required
4. Operate the assigned sales territory/market segment to meet sales & service requirements and expectations within the budgeted norms
5. To establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services
6. To plan and oversee the execution of local area promotional activities in both sales and service
7. To devise strategies for effective and real-time market intelligence to stay ahead of competition
8. To come out with innovative and cost-effective marketing ideas to stay always on top
9. Provide detailed and accurate sales forecasting
10. Compile information and data related to customer and prospect interactions
11. Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
12. Oversee the assigned sales department to ensure proper maintenance of all sales systems and functions
13. To strictly adhere to systems, procedures, credit policies, and discount structures laid by the company from time to time
14. Ensure proper sales documentation
15. Create a culture of success and ongoing business and goal achievement
16. Manage the use of budgets
17. To keep the outstanding amount in check
18. Define optimal sales force structure
19. Manage customer expectations and contribute to a high level of customer satisfaction
20. Manage key customer relationships and participate in closing strategic opportunities
21. Travel- for in-person meetings with customers and partners and to develop key relationships 

We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities:

● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.

● Execute changes, rescheduling and modification as per customer requirements.

● Coordinated effectively with airlines and customers over the phone.

● Provide exceptional service by addressing inquiries and resolving issues.

● Research and compare fares to secure the best possible pricing for corporate clients,

considering negotiated rates and preferred airlines.

● Provide exceptional customer service to corporate clients, addressing inquiries, resolving

issues, and offering proactive solutions.

● Effectively communicate with clients, airlines, and other travel partners.

Requirements:

● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.

● Demonstrate proficiency in managing both international and domestic ticketing operations.

● Strong understanding of city codes, airport codes, and airline hubs.

● Excellent communication skill in both written and verbal formats.

● Willingness to work in rotational shifts, including nights and weekends.

Job Title: NET Full Stack Developer (5-12 Years

Experience)

Skills: NET Core, C#

F, ReactS, MVC, SQL Server,

Microservices, Azure, RESTful APIs, Agile, CI/CD, DevOps.

Experience: 5 to 12 years in full-stack or backend development.

We are looking for a skilled NET Full Stack Developer to join our team. If you have expertise in .NET Core, ReactJS, and MVC, along with a passion for problem-solving and innovation, this is an excellent opportunity to work on impactful projects in a dynamic environment.

Key Responsibilities:

* Full-Stack Development: Design, develop, and maintain applications using .NET Core, C#, and

* Software Design: Apply design principles, including HLD & LLD, for scalable applications.

* Database Management: Write optimized SQL queries, stored procedures, and dynamic queries.

* Cloud & Microservices: Work with Azure, containerization, and microservices architecture.

* Version Control & Debugging: Use Git, troubleshoot, and debug efficiently.

* Agile Development: Collaborate in Scrum teams, ensuring continuous improvement.

Preferred Qualifications:

* Experience with Azure, AWS, or Google Cloud.

* Familiarity with Cl/CD pipelines, Devops, and application migration.

We are a B2B SaaS company that is re-imagining how companies use sales incentives to motivate their employees. We believe great results are only achieved when people are motivated - and our product is nothing but an extension of that philosophy.

On a more day-to-day level, our product takes away the ambiguity and grunt-work behind manual sales incentive calculation, and allows companies to experiment with incentive plans that actually work for every employee - and not just top performers. We are a team of experienced founders who between them have built and sold software products pretty much all across the globe. We are backed by some of the best angels and institutional investors in India - and are growing at breakneck speed.

We are seeking a skilled React JS Developer for a three-month contract to join our dynamic team. You will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. The ideal candidate should have proficient knowledge of React tools, excellent troubleshooting skills, and the ability to translate business requirements into technical solutions.

Responsibilities:

• Develop new user-facing features using React.js.
• Build reusable components and front-end libraries for future use.
• Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Collaborate with other team members and stakeholders.

Qualifications:

• Proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Past Intership with React.js and its core principles.
• Usage experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Sr PHP Dev:
•  - 6+ years of Exp
• - Good knowledge of Symfony 5
• - Expert in PHP 8
• - Good front-end knowledge of Angular, React
• - Good AWS knowledge
• - Experience in developing highly scalable public-facing websites

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

1. To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
2. To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
3. To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
4. To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
5. To maintain the Training Hall including the equipments / aids etc.,
6. To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
7. To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
8. To create a culture to induce personal as well as organization development.
9. To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
10. To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.