Content Strategist (work from home)

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Full-Stack Developer

Exp: 5+ years required

Night shift: 8 PM-5 AM/9PM-6 AM

Only Immediate Joinee Can Apply

We are seeking a mid-to-senior level Full-Stack Developer with a foundational understanding of software development, cloud services, and database management. In this role, you will contribute to both the front-end and back-end of our application. focusing on creating a seamless user experience, supported by robust and scalable cloud infrastructure.

Key Responsibilities

● Develop and maintain user-facing features using React.js and TypeScript.

● Write clean, efficient, and well-documented JavaScript/TypeScript code.

● Assist in managing and provisioning cloud infrastructure on AWS using Infrastructure as Code (IaC) principles.

● Contribute to the design, implementation, and maintenance of our databases.

● Collaborate with senior developers and product managers to deliver high-quality software.

● Troubleshoot and debug issues across the full stack.

● Participate in code reviews to maintain code quality and share knowledge.

Qualifications

● Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

● 5+ years of professional experience in web development.

● Proficiency in JavaScript and/or TypeScript.

● Proficiency in Golang and Python.

● Hands-on experience with the React.js library for building user interfaces.

● Familiarity with Infrastructure as Code (IaC) tools and concepts (e.g.(AWS CDK, Terraform, or CloudFormation).

● Basic understanding of AWS and its core services (e.g., S3, EC2, Lambda, DynamoDB).

● Experience with database management, including relational (e.g., PostgreSQL) or NoSQL (e.g., DynamoDB, MongoDB) databases.

● Strong problem-solving skills and a willingness to learn.

● Familiarity with modern front-end build pipelines and tools like Vite and Tailwind CSS.

● Knowledge of CI/CD pipelines and automated testing.

We're Hiring - Java Full Stack Developer !

Job Details:

Location: Bangalore, Mumbai, Pune

Role: Java Full stack Developer

Experience: 5 to 10 Years

Notice Period: Immediate to 15 Days

Work Mode: Hybrid

Skills Required:

Strong knowledge of Java, Core Java, SQL

Expertise in Spring Boot, Angular/ React

Proficiency in OOPS, Design Patterns, Data Structures, and Algorithms

Experience with Multithreading and Microservices

Good experience in cloud platform, AWS preferred.

Experience with RESTful services and APIs

Job Role - React UI Lead 

Experience Required - 8+ Years 

Location - Indore/Pune 

Hybrid Work Model (Wed and Thurs WFO)

Work Timings - 12.30 to 9.30 PM 

As a React UI Lead at Infobeans, you will play a pivotal role in driving our digital transformation journey. You will work with a team of talented front-end developers to deliver robust and intuitive user interfaces that enhance our clients' digital banking experience. Your expertise in React.js and front-end development will be crucial in shaping our applications' architecture, ensuring scalability, performance, and maintainability.

Responsibilities:

• Lead a team of front-end developers in designing and implementing user interfaces using React.js.
• Collaborate closely with product managers, UX designers, and backend engineers to deliver high-quality, scalable applications.
• Architect efficient and reusable front-end systems that drive complex web applications.
• Mentor and coach team members, fostering a culture of continuous learning and technical excellence.
• Conduct code reviews and ensure adherence to coding best practices and standards.
• Stay updated on emerging technologies and industry trends to drive innovation in digital banking solutions.

Requirements:

• Proven experience 7+ years as a React.js developer with expertise in building large-scale applications.
• Prior GRC/Banking experience highly desired
• Solid understanding of web development fundamentals including HTML5, CSS3, and JavaScript.
• Experience with state management libraries (e.g., Redux, MobX) and modern front-end build pipelines and tools.
• Knowledge of RESTful APIs and asynchronous request handling.
• Bachelor’s degree in Computer Science or a related field.

Roles & Responsibilities:

•

Looking for a dynamic and self-driven professional for our role of Full Stack Developer.

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The candidate should have a great attitude coupled with excellent tech skills.

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Who could deliver the projects as per the expectations. You’ll be part of a dynamic development team and would be responsible for the full software development life cycle, from conception to deployment.

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As a Full Stack Developer you should have hands-on experience in NodeJs, MongoDB, Expressjs & Reactjs/Nextjs/Angular.

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Your responsibilities will also include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.

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You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation.

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You are expected to take an active role on both sides and define how the application looks and how it works.

Technical responsibilities:

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Execute on Software Engineering best practices for developing, unit testing, and deploying code.

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Analyse & create requirements basis the discussions and understanding from various stakeholders.

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Create clear technical specifications.

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Analyze and create efficient deployment architecture.

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Deploying code to production, tracking and debugging technical issues in production environment.

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Define code architecture decisions to support a high-performance and scalable product with a minimal footprint.

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Design and create advanced, elegant and efficient systems.

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Writing and conducting unit test cases, system integration test cases and load test for the application features/APIs developed.

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Work with your team to design and build software applications to function across multiple platforms.

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Maintain and improve the website by developing new user-facing and mobile-based features.

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Build reusable code and libraries for future use.

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Validate the technical feasibility of UI/UX designs.

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Optimize application for maximum speed and scalability.

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Assure that all user input is validated before submitting to the back-end.

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Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly.

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Get feedback from, and build solutions for users and customers.

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Write functional requirement documents and guides.

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Ensure high-quality graphic standards and brand consistency.

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Collaborate with other team members and stakeholders.

Desired Candidate Profile:

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Bachelor’s degree or equivalent in Computer Science or Information Technology.

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5-7 years software development experience.

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In-depth understanding of the entire web development process (design, development, and deployment).

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Good understanding of SEO principles.

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A thorough understanding of computer architecture, operating systems and data structures.

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Strong understanding of front-end coding and development technologies.

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Extensive experience in NodeJS, Typescript, Express and React/ Nextjs/ Angular.

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Proficient understanding of client-side scripting and JavaScript.

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Work in JavaScript, Node.js, or frameworks such as React, Vue, or Angular

1. Understand PHP, JavaScript, and JQuery.
2. Have deep knowledge of working with the platform APIs.
3. Use version control for Shopify theme development.
4. Possess excellent soft skills, such as communication and teamwork.
5. Have an extensive portfolio and testimonials of happy clients.

We are Hiring Shopify Developer

Location: Ahmedabad

• Experience: 2 years + (Min 2 year in Shopify)
• Working Days: 6 days in a week

(Work From Home Full time)

Skill:

Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project.

Shopify theme customization, Shopify Integration and Upgradation, Maintenance and Support, Shopify Setup & Product Impact

• Strong knowledge of liquid programming language
• Generate custom – tailored Shopify theme and altering pre – existing template.
• Act as Shopify expert, specializing in all facets of the ecommerce platform.
• Strong hands to Install & Customize new Shopify theme.
• Clear concept of HTML5, CSS3, javascript/Jquery.
• Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
• Strong hands to Install & Customize new Shopify theme.
• Strong hands to Install & Customize new Shopify theme.

Candidates should be Confident, self -motivated, who work well in team environments.

Excellent communication skills required.

Work as a member of a team responsible for developing a HIPAA compliant secure care coordination platform in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with new technologies & frameworks such as Spring Cloud Netflix, AWS, Azure, NoSQL DB.

Essential Functions include but are not limited to the following. 

You will be expected to:

• Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
• Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables
• Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
• Guide/mentor the less experienced team members
• Participate in code reviews
• Work effectively as part of a distributed team
• Document the features worked by him/her

Key technical expertise areas expected for this role:

Strong programming skills in Java 8(+) with clear understanding of Object-Oriented and Functional programming. 

• Experience on REST API Programming based on a Microservices Architecture
• Good Understanding of Databases (MySQL & Mongo) and proficiency in database schema designing & writing efficient SQL Queries 
• Strong troubleshooting skills
• Demonstrable ability to learn new programming languages and frameworks quickly
• Experience with distributed systems with specific focus on security and scalability
• Experience with modern cloud technologies such as AWS or Azure

Additional areas that would add value:

• Spring Cloud 
• Experience working with AES 256 based encryption algorithms
• Strong understanding of Design Patterns & their application in system design
• Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
• Experience working on  projects, preferably in the healthcare domain
• Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
• Automated Unit/Integration testing
• Experience working with Linux and Shell scripting 
• Frontend web development with JavaScript frameworks like AngularJS
• Test Driven & Behavior Driven Development
• Experience working in Agile Scrum/Kanban methodologies

Education and Experience:

• Bachelors or Master’s in Computer Science or related fields.
• 5+ years of experience

• Think like a product owner
• Design and build new products and manage their delivery
• Drive culture, learning, and development of team members and of the larger org
• Mentor, motivate & ensure delivery from a small team
• Take ownership and get the job done
• Ensure the quality of deliverables

• 4-7 years of hands-on experience in the design and development of applications using NodeJs, ReactJs, MySQL, etc.
• Good architectural and design skills
• Strong coding, data structures, and algorithms
• An engineering degree preferably, from a top-tier school (or an equivalent experience)
• Proficient understanding of code versioning tools, such as Git/SVN
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Experience in Elastic Search/ Solr/ Amazon AWS
• Experience building sites to function cross-platform and cross-browser
• The ability to own end-to-end responsibility
• The role will give you an opportunity to work with a cross-functional team from Business, Product, and Design, and lead a team of 4-7 rockstar engineers.

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative, and implementable ideas
• An open work culture

• Competitive salary
• A great working environment with an opportunity to work directly with the founders on very exciting real-life problems
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them.
• ESOPs

We are looking for a seasoned full-stack developer(JavaScript) to build out and manage our Web and API infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our cloud infrastructure. This includes all associated areas such as database and architecture design.

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API and integration with front-end
• Design and implementation of continuous integration and deployment
• Write clean, great quality, scalable and maintainable code with thorough testing
• Troubleshoot, test and maintain the products and databases to ensure strong optimization and functionality

At least two years’ experience with:

• Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
• A relevant experience in back-end programming with NodeJS
• A relevant experience in front-end programming with ReactJS
• Database design and management of MySQL and DynamoDB
• Cloud infra management and deployment for the relevant environment
• Ideally, familiarity with Sass and Webpack
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Proficiency with Git
• Appreciation for clean and well documented code
• Knowledge of Serverless Framework and AWS Lambda is a plus.