
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*

Similar jobs


About Us
We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.
We thrive to:
- Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
- Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
- Empower clients to deliver value quickly and frequently to their end users.
- Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
- Raise the bar of software craft by setting a new standard for the community.
Job Description
This is a remote position.
Our Core Values
- Quality with Pragmatism: We aim for excellence with a focus on practical solutions.
- Extreme Ownership: We own our work and its outcomes fully.
- Proactive Collaboration: Teamwork elevates us all.
- Pursuit of Mastery: Continuous growth drives us.
- Effective Feedback: Honest, constructive feedback fosters improvement.
- Client Success: Our clients’ success is our success.
Experience Level
This role is ideal for engineers with 4+ years of hands-on software development experience, particularly in Ruby on Rails at scale.
Role Overview
If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!
What You'll Do
- Write Tests First: Start by writing tests to ensure code quality
- Clean Code: Produce self-explanatory, clean code with predictable results
- Frequent Releases: Make frequent, small releases
- Pair Programming: Work in pairs for better results
- Peer Reviews: Conduct peer code reviews for continuous improvement
- Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
- Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
- Never Stop Learning: Commit to continuous learning and improvement
What We're Looking For
- Expertise in Ruby on Rails, Test Driven Development, React, React.js or JavaScript, and TypeScript
- Strong skills in object-oriented programming, data structures, algorithms, and software engineering methodologies
- Ability to design and develop web architecture and optimize existing infrastructure
- Experience working in Agile and eXtreme Programming methodologies within a continuous deployment environment
- Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools
- Knowledge of server configuration and deployment infrastructure
- Experience using source control, bug tracking systems, writing user stories, and technical documentation
Benefits
What We Offer
- Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
- Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
- Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
- Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
- Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
- And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
"Job title - Business Manager/Sales Manager
Location - Noida / Gurugram
Job Responsibilities -
● Identifying and onboarding the potential DSAs and Channel partners from open market
● Build and strengthen relationships with new and existing partners to drive business targets
● Provide day to day operational support to your channel partners
● Responsible for driving monthly sales targets and respective business metrics
Job Requirements -
● Excellent sales skills, e.g. rapport building and negotiation skills
● Good written and verbal communication skills
● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and
LAP)
● Own Conveyance and strong local industry network are preferred for this role
● Fluency in the regional language will be an additional benefit"
🚀 Hiring: Business Analyst – General / Motor Insurance Domain
📍 Location: Bangalore, Walton Road
💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)
We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!
About the job
The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.
About the role and responsibilities
The UI/UX designer’s role encompasses a couple of the following responsibilities.
To be able to communicate and tell stories with animations
To understand, conceptualise and create storyboards for micro-animations and animations before the final animation
Working alongside UI/UX designers to enhance the experience of digital products
Frequently identify opportunities where motion design would enhance the user experience in digital solutions
Create high quality, creative and innovative animations in 2D and/or 3D
To have a keen interest in learning new tools and expand their horizon of knowledge
About the requirement
The UI/UX designer should have the following abilities
Proven motion design experience and a diverse portfolio to showcase one’s work
Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design
Display the ability to work in different styles
Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.
A keen eye for design aesthetics and details
Able to articulate ideas, both written and spoken, to drive impact
Good communication skills
Ability to work methodically and meet work in a fast-paced environment
The ability to create illustrations will be a plus
Prior experience with product company or digital products will be a plus
Degree / Certification in Design, Fine Arts or related field is a plus
Creative Director Job Description
We are looking for a talented and motivated creative director to lead our company's creative department. The successful candidate must possess excellent leadership qualities, with the ability to maximize the talents of their team.
As the creative director, you will work closely with the graphic design and marketing department to deliver engaging content that meets the expectations of our customers. You should be extremely creative, and dedicated, and possess excellent written and verbal communication skills.
About the Company
We're Prographer and experts at offering Creative Marketing Solutions and Agency Services to a broad range of clients in a wide variety of markets. We have a presence in more than 15 countries worldwide and more than 250 cities in India.
We have a long-standing working relationship with organizations like Housing.com, MagicBricks, Livspace, Treebo, FabHotels, Swiggy, Zomato, Marriott, Radisson Blu, Lemon Tree, Flipkart, Amazon, Amazon Foods, Zostel, SaffronStays, GoStops, PepsiCo, Unacademy, and many others and are supported by a vast network of more than 1000 photographers and videographers.
Location: HSR Layout, Bangalore
Website: http://www.prographer.com/
Responsibilities:
Working with the brand team to produce new ideas for company branding, promotional campaigns, and marketing communications.
Evaluating trends, assessing new data, and keeping up-to-date with the latest marketing techniques.
Assisting clients in resolving issues by responding to questions in a timely and professional manner.
Creating and implementing tailored marketing plans based on individual client requirements.
Directing brainstorming meetings and creative sessions.
Shaping brand standards and creating procedures to ensure all products are brand appropriate.
Supervising the department's daily workflow, assigning project workloads, and monitoring deadlines and budgets.
Developing exceptional and well-crafted copy that meets clients’ requirements.
Requirements:
Bachelor’s degree in art, graphic design, marketing, communications, journalism, and other relevant fields.
A minimum of 5 years of digital experience, particularly with, but not limited to web, social, and emerging technologies.
A solid understanding of design, copy, and web practices.
Brilliant interpersonal and communication skills.
Have in-depth knowledge of brand development and multichannel marketing models.
Must be a creative and strategic thinker.
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns |
Design, build and maintain our social media presence |
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) |
Identify trends and insights, and optimize spend and performance based on the insights |
Brainstorm new and creative growth strategies |
Plan, execute, and measure experiments and conversion tests |
Collaborate with internal teams to create landing pages and optimize user experience |
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points |
Instrument conversion points and optimize user funnels |
Collaborate with agencies and other vendor partners |
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate |
Transforming from agency driven to in-house digital marketing functioning |
Supporting in building in-house digital marketing function |

Leena AI has been founded by IIT Delhi alumnus and senior industry veterans with the mantra to "Improve Employee Experience through Intelligent Conversations”.
Leena AI provides an end to end Chatbot to better the employee/candidate experience & product longevity using our capabilities in HR Chatbot. This solution ensures a reduction in query handling time for HR & improves the employee experience. Apart from this we also have out of the box modules which take care of real-time status updates for employee queries about Workday, improve employee on-boarding and exit process along with simplifying employee-manager's self-service process in the organization. We enable out of the box integration with Workday, Microsoft AD, Kronos and SharePoint for providing a superior experience to employees over the Chatbot.
At Leena AI, We are looking for a passionate Lead Front-End Developer who is proficient with React.js. You will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important.
Responsibilities:
As a Lead Front-End Developer you would be responsible for:
- Leading a team, Collaborate with team to deploy and continuously improve our solutions
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high quality and pixel perfect code.
- Optimising components for maximum performance across a vast array of web-capable devices and browsers.
- And everything that a coder does.
- Strong proficiency in JavaScript, including DOM manipulation and theJavaScript object model.
- Thorough understanding of React.js and Redux its core principles.
- Familiarity with newer specifications of ECMA Script is a plus.
- Familiarity with RESTful APIs.Knowledge of modern authorisation mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- Lead a product (would be a plus)
- Have managed a team before
DEPARTMENT Production
COMPANY Project X
REPORT TO CEO
We are looking for an analytical and smart-working professional who has at least 5 years of multiple project management and team handling experience.
You will be responsible for the day-to-day management and smooth operation of various digital & IT projects, including site launches, digital marketing, web applications, ad campaigns, hardware & software deployments etc.
You should be an excellent leader and will have experience in managing staff of different disciplines to produce quality results in a timely manner. You should also be able to develop efficient strategies and tactics.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi, Project X is an innovation lab, based in Jaipur, RJ (India) at its stealth-startup phase.
Our lab's designed to create and launch new companies, products and services. It's invaluable in jump-starting novel ideas that can either disrupt or complement existing companies. We draw from our cross-functional expertise and collaborate to create these new offerings.
We come up with new ideas, execute them, and iterate until the idea is fully implemented. For more details: www.tarangsanghi.com
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application
ABOUT DEPARTMENT
We strive to give our clients an amazing experience and ensure all work is delivered on time and on budget.
A smooth-running project creates the space for great work. We set our clients and our teams up for success by managing them, taking care of the details, ironing out issues, and making sure projects run on time and on budget.
AREA OF RESPONSIBILITIES
PROPOSALS
- Identify & document the Scope of Work (SOW), objectives and any assumptions.
- Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
- Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
- Establish and maintain relationships with third parties/vendors.
- Seek opportunities for improvement and suggest new projects.
END-TO-END PROJECT MANAGEMENT
- Ensure availability of all the tools and resources before initiating a project.
- Prepare and maintain timelines for the effective tracking and completion of the project.
- Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
- Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.
- Maintain timesheet logs for all the resources.
- Create and maintain comprehensive project documentation, plans and reports.
- Ensure standards and requirements are met through conducting quality assurance tests.
- Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.
- YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
- EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
- SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.
- Excellent communication (verbal & written), interpersonal and consulting skills
- Ability to manage multiple teams and projects simultaneously
- Excellent organization and time management skills
- Ability to meet targets and deadlines.
- Quick thinking, problem solving skills
- Detail-oriented
- Budget management
- Confident, pleasant personality, ambitious, self-motivated.
Benefits
We offer competitive compensation and benefits.


MyScoot is a Y Combinator and VC funded start-up that helps you discover new people at home-hosted social events.
We are looking for an experienced React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
- Minimum 3 years of experience in a high-quality engineering team at a product startup or MNC
- Bachelor’s degree in computer science, computer engineering or related technical field from a top-tier college
- Proficiency in CS concepts such as data structures and algorithms
- Experience in implementing readable, object oriented code and design patterns
- Understanding of build, deployment, A/B testing of products
- Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ
- Understanding of REST APIs, the document request model, and offline storage
- 1+ years of experience working as a React Native Mobile Developer

