Lead Tester

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Full Stack Developer 

Position based in Bangalore, India 

Join a dynamic company that is growing at an explosive rate. Supply Wisdom’s patented solution is transforming the way supply chain, procurement and third-party risk leaders manage risks and operational resilience. Our market-leading risk intelligence solution leverages the latest advancements in AI, Machine Learning, and data science to deliver the real-time early-warning risk intelligence that enterprises critically need now to secure their supply chains, prevent disruptions, and ensure operational resiliency. The demand for our solution is stronger than ever, and our team must expand to keep up. 

In January 2022, we closed a significant institutional round led by Fulcrum Equity Partners to fund our growth and market expansion into new verticals and new geographies. Join us at this exciting growth stage as stock options may be awarded for this position upon board approval. 

Objective: We are looking for an Individual Contributor to work as Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team responsible for the full software development life cycle, from conception to deployment. 

As a Full Stack Developer, you should be comfortable with front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. 

You should be familiar with Agile methodologies using scrum and Kanban practice. 

Responsibilities 

• Work with the development team and product manager to ideate software solutions. 
• Design client-side and server-side architecture. 
• Work with data scientists and analysts to improve software using RPA and AI/ML techniques. 
• Build the front end of applications through appealing visual design. 
• Develop and manage well-functioning databases and applications. 
• Write effective REST APIs. 
• Test software to ensure responsiveness and efficiency. 
• Troubleshoot, debug and upgrade software. 
• Create security and data protection settings. 
• Build features and applications with a mobile responsive design. 
• Write technical documentation. 
• Integrate third-party libraries for product enhancement. 

Key Skills and Experience:   

• Degree in Computer Science with 8-10 years of development experience in building cloud-native SaaS applications that is scalable. 
• Strong organizational and project management skills using agile methodologies. 
• Familiarity with database technology - MongoDB. 
• Proficiency with fundamental front-end languages such as HTML5, CSS3 and JavaScript, ES6. 
• At least 3-5+ years  of experience working with the Go programming language. 
• Experience in converting monolithic frameworks into microservices. 
• Knowledge of various Go frameworks and tools. 
• Hands-on experience with code conversion tools like Git. 
• Hands-on experience with AWS services and Nginx Web Server. 
• Hands-on experience with Message Brokers RabbitMQ, Event Handling and synchronization. 
• Proficiency and experience in refactoring the monolithic application to microservices architecture. 
• Familiarity with CI/CD pipeline using Jenkins and docker. 
• Knowledge of SSO implementation is desirable. 
• Familiarity with using Gitlab, Jira, and Confluence. 
• Excellent written and verbal communication skills. 
• Good problem-solving skills. 
• Attention to detail. 

Our Commitment to You: 

At Supply Wisdom, we have three core values: 

1) People First 

2) Client Next 

3) Better Place 360 

We believe our people come first. Empowering our people will enable them to bring tremendous value to our clients. Making the world a better place, not just for us but for those around us, is our way of expressing gratitude and encouraging richer lives. 

We offer a competitive salary and generous benefits. In addition, we offer a vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and backgrounds. 

If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you. 

Please note, Supply Wisdom has adopted a policy requiring all team members to be fully vaccinated against COVID-19, subject to limited exemptions based upon applicable state laws and regulations. 

You can learn more at supplywisdom.com and on LinkedIn. 

Zycus is looking out for a seasoned Business Development/Inside Sales Executive, with business development experience of about 1-5 years. Candidate should have hands-on experience in generation of leads and new business opportunities.

Roles & Responsibilities:

• Manage customer accounts in a SaaS based technology company .
• White spacing activities on customer accounts along with persona mapping.
• Collaborate with Sales, TAM, CSM and Implementation/ Delivery teams.
• Create cross sell opportunities and providing support on customer marketing activities.
• Generating new business leads and opportunities
• Collaborating with Regional Sales Managers to accelerate influx of business opportunities in the assigned territory.
• Reaching out via phone/email/social media to connect with prospective customers.
• Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts
• Staying up to date with the latest procurement industry trends & best practices
• Competitor analysis & positioning against them
• Delivering first-level Corporate Overview Presentations
• Pre-qualification of business opportunities (Gauging- Budget, Authority, Need & Timeline)
• Strategizing cross-functional campaigns to be conducted by BD & Marketing.

Skills & Experience Required

• Should have experience of 1-5 years in business development/inside sales in a software company
• Excellent verbal & written communication skills in English (Public Speaking background is preferable)
• Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)
• Strong, in-depth analytical skill
• Proficient in professional business conversational etiquette
• Account Mapping & Social Selling ability
• Networking & Team Management
• Educational Qualification: B.E./MBA from premium institutes

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.
2. Join the Experts: Zycus has been consistently recognized by Gartner and  Forrester as a Leader in Strategic Sourcing and Source-to-Contract  Suites. Zycus has been recognized for its 'completeness of vision' and  'ability to execute' in the Gartner Magic Quadrant for Procure-to-Pay Suites, published in October 2021 (https://www.zycus.com/)
3. Become a Thought Leader: Play a critical role in taking the business to the next level and champion thought leadership in Cognitive Procurement with our Merlin AI Suite 
4. Get a Global Exposure: Work with our fortune 500 global customers.
5. Advance your career with us: We’re enthusiastic to help our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

What you need to have:

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies

About Us

We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”

We are looking for a core team to be the lead developers for our Payment Gateway Solution - UPayI.

Job Responsibilities

• Familiar with Laravel 8 with php 7.4
• Familiar with MySQL or PostgreSQL
• Familiar with WordPress plugin development

Required Skills

• Using Laravel to develop web system project. (about EC and Education)
• Developing WordPress plugins. (ITS VERY IMPORTANT) 
• Modify WordPress theme, or plugin's template.
• Other web backend tasks.
• Must have at least 3 years of experience in Frontend Web Development.

• Develop new business opportunities with potential customers at all stages of the sales cycle to include targeting, prospecting and presenting business propositions.
• Should be able to understand manage and interpret customer requirements. 
• Work with team to develop proposals that speak to the clients’ needs, concerns, and objectives. 
• To meet prospective clients and give presentations on the company's services to clients. 
• Build and deepen client relationships through proactively suggesting new ideas and opportunities add value to our client’s businesses 
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials.
• Establish a good relationship with prospective clients, closures of sales for revenue generation. 
• Communication with clients (after-sales) to maintain the client-relationship

Desired skills:

1. Strong work ethic, highly organized, and a self-starter
2. Excellent written, verbal and interpersonal skills 
3. Detailed and multi-task oriented
4. Mission-driven and highly entrepreneurial mindset
5. At least 3 years of sales and business development experience in the software industry