Content Marketing Lead

🚀 Hiring: PL/SQL Developer

⭐ Experience: 5+ Years

📍 Location: Pune

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

What We’re Looking For:

☑️ Hands-on PL/SQL developer with strong database and scripting skills, ready to work onsite and collaborate with cross-functional financial domain teams.

Key Skills:

✅ Must Have: PL/SQL, SQL, Databases, Unix/Linux & Shell Scripting

✅ Nice to Have: DevOps tools (Jenkins, Artifactory, Docker, Kubernetes),

✅AWS/Cloud, Basic Python, AML/Fraud/Financial domain, Actimize (AIS/RCM/UDM)

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

• Designing, building, prototyping, developing and implementing single-page responsive web applications for our cloud platform.
• Involved in decision making for design and technical aspects for modular and component-based architectures.
• Developing application code, services, user interfaces, user experience and unit tests.
• Ensuring high performance and responsive applications with state-of-the-art user experience.
• Experimenting with new technologies and working with integrated web-applications.
• Collaborating and iterating with the Product Managers, UI/UX and Backend teams to define, design, build, extend products and features.

• You have previously worked for a minimum of 3 years in a technical environment contributing as a programmer.
• You have proven expertise in the JavaScript ecosystem and used frameworks like ReactJS, Vue. Preference would be given to reactjs.
• You have exposure to Golang, TypeScript, HTML5, CSS3, JavaScript, jQuery, MySQL and Firebase.
• You must have strong debugging and problem-solving skills.

What you need to have:

• Bachelors/Masters' degree in related field
• 4-6 years of experience in PR, branding or a related field
• Excellent verbal and written communication skills
• Excellent organisational skills and attention to detail
• Prior B2B or startup experience preferred    

• Web application development experience in HTML5, CSS3, Javascript (including new ES features), Python
• Hands-on experience in any one of the python-based backend frameworks like Django or Flask or Pyramid along with end to end testing
• Hands-on experience in building high performant React applications
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
• Hands-on experience working with TDD in JS with the help of frameworks like Mocha, Chai, Jest, Enzyme, React Testing Library etc.
• In depth knowledge of SQL is a must. SQL Technologies that are desired are MySQL, PostGres, Oracle
• Experience in state management libraries like Redux and MobX
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Familiarity with various component libraries and design systems
• Proficient in using media queries and CSS frameworks like bootstrap or foundation for implementing responsive web design patterns in the applications
• Knowledge of common JavaScript design patterns
• Experience in owning Code Quality and Code Review processes
• Experience on Node.js is an advantage
• Work "in the trenches" with junior developers to implement large features that wow our clients
• Partner with Managers, Business Analysts, and test analysts to develop realistic implementation plans with a focus on quality, sustainability, and delivering value to our clients
• Stand up for coding best practices that ensure quality products: automated testing, unit testing, agile development, continuous integration, code reviews, and technical design
• Improve technical skills of self and the team
• Research industry trends and web technologies, and promote adoption of best-in-class web tools and technologies
• Understand client business issues and actively participate in designing solutions and features that meet client needs
• Take initiative to advance the quality, responsiveness, architecture, or design of our solution, if you want to make it happen you can.
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams
• Fluency in English is required

• Own and drive business features into tech requirements
• Design & develop large scale real time server side systems
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Ensuring that all deliverables adhere to our world class standards
• Promote coding best practices
• Mentor and develop junior developers in the team

• 4+ years of relevant experience as described below
• Excellent grasp of Core Java, Multi Threading and OO design patterns 
• Experience with Scala, functional, reactive programming and Akka/Play is a plus
• Excellent understanding of data structures and algorithms
• Solid grasp of large scale distributed real time systems

• Prior experience on building a scalable and resilient micro service

• Solid understanding of relational databases, NoSQL databases and Caching systems
• Good understanding of Big Data technologies such as Spark, Hadoop is a plus
• Experience on one of AWS, Azure or GCP 

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Bachelor’s degree in Engineering or equivalent experience within the field