UX Designer

Responsibilities

● Be part of a cross-functional team to work on continuous improvement of our systems with innovative technologies

● Collaborate closely with the team to deliver features from requirements and analysis through development into production

● Work with Product Managers to clarify and prioritize work

● Work with QA Engineers to maintain and improve quality

● Work with DevOps engineers to support operational and troubleshooting work

● Keep up to date with the latest technologies and evaluate new tools

● Define and use best practices to deliver new features effectively while improving the quality of existing systems

Experience and Qualifications

● Solid experience with Java and Spring Boot (Core/MVC/Data/Security)

● REST principles and hands-on experience with at least one framework

● Experience with SQL, Git, Maven/Gradle, JPA, and Design Patterns

● At least 5 years of professional software development experience

● Experience with distributed systems

● Ability to work with PM, Engineering and DevOps as equal partners throughout the full feature lifecycle

● Ability to write good quality and secure code; familiarity with static code analysis tools is preferred

● Experience with the AWS suite of cloud development tools

● Excellent analytical, conceptual, and communication skills in spoken and written English

Great to have Experience and Qualifications

● Experience in Kotlin

● Experience building distributed computing and enterprise-wide systems

● Experience with Docker, microservices architecture (hands on), Spring Cloud, Redis, or Python

● PCI experience

● Experience with Machine Learning, Deep Learning, or Computer Vision algorithms, either developing or using them

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

1) Young Startup growing and well funded.

What will I do?

- Designing user flows and converting them into logical entities in the code.

- Integration of user-facing elements developed by front-end developers with server-side logic.

- Designing Database schemas.

- Building reusable code and libraries for future use

- Optimization of the application for maximum speed and scalability

- Implementation of security and data protection

- Design and implementation of data storage solutions

What skills should I have?

- 3+ years of experience in Backend Development.
- Language: NodeJs
- Additional knowledge of Python will be a plus
- Understanding of microservices architecture.
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system

- Management of hosting environment, including database administration and scaling an application to support load changes

- Data migration, transformation, and scripting

- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git

Detailed JD

Requirements and Skills

• Actively participate in Agile ceremonies (Standups, Refinements, Retrospectives, Planning, and Requirement discussions)
• Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders
•  Provide innovative solutions to complex problems
• Design, develop and modify software applications/systems according to specifications
•  Develop technical documentation including services, object, and data model
• Create high-quality code and perform code reviews
•  Create unit and integration tests to ensure the code quality and functionality
•  Proactively learn and share knowledge of technology and compare the advantages and disadvantages of alternative solutions/technologies
• Help onboard new team members.

We at Thena are looking for a Machine Learning Engineer with 2-4 years of industry experience to join our team. The ideal candidate will be passionate about developing and deploying ML models that drive business value and have a strong background in ML Ops.

Responsibilities:

• Develop, fine-tune, and deploy ML models for B2B customer communication and collaboration use cases.
• Collaborate with cross-functional teams to define requirements, design models, and deploy them in production.
• Optimize model performance and accuracy through experimentation, iteration, and testing.
• Build and maintain ML infrastructure and tools to support model development and deployment.
• Stay up-to-date with the latest research and best practices in ML, and share knowledge with the team.

Qualifications:

• 2-4 years of industry experience in machine learning engineering, with a focus on natural language processing (NLP) and text classification models.
• Experience with ML Ops, including deploying and managing ML models in production environments.
• Proficiency in Python and deep learning frameworks such as PyTorch or TensorFlow.
• Experience with Embeddings and building on top of LLMs.
• Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.

We are looking for a resource with 2-4 years of experience in Full stack with Python and Vue.js with ML/AI skills. As a developer, you’ll gain valuable management experience delegating responsibilities to the rest of your team and reviewing the work of junior developers.

Requirement:

• Bachelor’s Degree in Computer Science (good to have).
• 2+ years’ experience in web and software development
• Ability to work independently and multi-task effectively
• Demonstrated understanding of projects from the perspective of both client and business(preferably from cybersecurity domain).

Technical Skills required:

• Node Js,
• Vue.JS
• ML/AI
• Python
• Agile Development

Roles & Responsibilities:

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Meeting deadlines.
• Accomplishes engineering and organization mission by completing related results as needed.
• Troubleshoot, debug and upgrade existing software

Job Type: Full-time

Salary: OPEN

Benefits:

• Flexible schedule
• Paid sick time

This is a fast filling role.

Why join SigNoz?
SigNoz helps developers monitor applications and troubleshoot problems in their deployed applications. SigNoz uses distributed tracing to gain visibility into your software stack.

• SigNoz is backed by YCombinator 
• We have taken up a big challenge to replace $B companies via the power of opensource and community. You will get a feel of what climbing an Everest feels like.
• Work with the founding team from IITD and IIMA
• Developers from all over the world are trying out SigNoz. Be a part of building a deep tech global OSS product from India

Why is the role fantastic?

• You will be a founding engineer (one of the early team members who get a stake in our company)
• Get a chance to work on some data intensive frontend projects
• Get a chance to work on real time graphs
• You will get an opportunity to build your profile as an evangelist and communicate will fellow developers in the community.
• Your code will be open sourced, hence code quality will be crucial. You will manage the repo and review PRs
• You get to learn other aspects of development and product, from deployment to discussing features.

Must have skills

• Past experience of working in a global user-facing product
• A strong grasp of libraries and frameworks such as React.js and Typescript will be integral to your success. You may need to tweak other OSS libraries
• Strong working knowledge of HTML, CSS
• Aggressive in building stuff

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment