Client Servicing Manager at Deepsense Digital Solutions Pvt Ltd · Chennai · 0 - 2 years · ₹2L - ₹5L / yr · Profitable · Posted 5 Apr 2023
- Cultivating solid relationships with clients through the provision of exceptional service.
- Should be open to travel and explain the products of clients to relevant stakeholders
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients and their audience through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' challenges
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to other fellow members.
- Organizing training seminars to enable clients to engage with the stakeholders
- Should be proficient in using excel.
- Should have 1-3 years of experience
- Mediator between the clients and different departments in the organization.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Deepsense Digital Solutions Pvt Ltd
About
Deepsense Digital Solutions is engaged in providing the best digital solutions to all businesses. With a motivated team of 50+ professionals driven by passion and having experience from 2-6 years in the digital industry, we cover the 360° of Digital Marketing.We have a large and diversified clientele across various sectors ranging from Hospitality, Education, Healthcare, FMCG, and so on…
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Location: Goregaon, Mumbai
Job Type: Full-Time
Experience: 5+ Years
Industry: Event Management
Job Summary
We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.
Key Responsibilities
- Serve as the primary point of contact for clients.
- Build and maintain long-term client relationships.
- Understand client objectives and communicate requirements to internal teams.
- Coordinate across multiple departments to ensure timely project execution.
- Manage client expectations and provide effective solutions when needed.
- Track project progress and maintain regular communication with stakeholders.
- Prepare account status reports and post-project reviews.
- Identify opportunities to expand and strengthen existing client accounts.
- Address client concerns promptly and ensure high satisfaction levels.
- Stay informed about industry trends and market developments.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
- Minimum 5 years of experience in client servicing, account management, or a similar role.
- Strong relationship management and stakeholder handling skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects simultaneously.
- Proficiency in MS Office and CRM tools.
Preferred Skills
- Strong problem-solving and organizational abilities.
- Detail-oriented with a proactive approach.
- Ability to work in a fast-paced environment and meet deadlines.
- Professional and customer-focused mindset.
Benefits
- Competitive compensation package.
- Career growth and development opportunities.
- Collaborative and professional work environment.
- Exposure to diverse and challenging projects.
Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.
We're looking for highly responsive, empathetic, and customer-oriented individuals who are adept at providing seamless, high-touch service to HNI clients. This role is perfect for a proactive individual who thrive in a fast-paced environment and have a passion for building strong relationships with high-net-worth clients. You'll be the backbone of our client-facing team, ensuring every interaction is seamless and every detail is handled with precision.
Who we are:
Cambridge Wealth is a respected, award-winning firm in the wealth space. As AMFI, SIF and APMI registered distributors, we work with renowned professionals from various industries, providing exceptional financial solutions. We're a fast-growing, excellence-oriented team focused on delivering outstanding service to our domestic, NRI, and Ultra HNI clients.
What you'll do:
- Client Management: Act as a primary point of contact for our most valued clients (HNIs, Ultra HNIs, NRIs). You'll handle their inquiries, provide timely updates, and ensure their needs are met with a high level of empathy and professionalism.
- Operational Support: Facilitate and manage the full client lifecycle, from initial onboarding and documentation to executing transactions and resolving issues. You'll ensure all processes are smooth, efficient, and compliant.
- Data & Reporting: Maintain meticulous client records, ensuring accuracy and confidentiality. You'll also assist in creating detailed portfolio reports that highlight performance and opportunities for our clients.
- Team Collaboration: Work closely with our wealth management team to track portfolio performance and support strategic initiatives.
What we need:
- Education: A degree in Finance, Commerce, Management, or Economics is preferred.
- Experience: Previous experience in the financial services or mutual fund industry is a plus, especially if you've worked with high-net-worth clients. Those with hospitality experience in the luxury and premium segments are also welcome to apply.
- Certifications: Currently valid NISM VA and or other NISM certifications are an advantage(and eventually required if onboarded).
- Technical Skills: We are strong on tech use & familiarity with the Zoho suite is preferred.
Who you are:
- Client-Focused: You genuinely enjoy building relationships and are driven by a desire to provide exceptional, personalized service.
- A Clear Communicator: You have excellent verbal communication skills.
- Detail-Oriented: You have a keen eye for detail and a meticulous approach to your work.
- Proactive & Resourceful: You don't wait for instructions. You're a problem-solver who takes ownership and can thrive in a dynamic, startup environment.
This role is NOT for you if:
- You prefer a slow-paced, micro-managed environment.
- You are not comfortable with change or taking on new responsibilities.
- You're looking for a passive, "take it easy" role.
What you'll get:
- A core role with a clear growth path within a fast-growing company.
- Meaningful Impact: You'll be a vital part of our team, not just a cog in the wheel.
- A great work environment that is informal, encouraging, and collaborative.
- Competitive compensation.
Our Hiring Process:
- Online Application: You apply and answer a few quick questions. [5 min]
- Skills Assessment: An online general aptitude test to evaluate your skills. [60 min]
- People Video Interview: A quick chat with our People head [30 min]
- Technical Interview: A discussion about your experience and skills. [30 min]
- Founder's Interview (In-Person): A final interview to ensure a great fit. [30 min]
- Offer & Checks: We make an offer, and proceed with a reference and background check.
Please note: This is a WFO (Work From Office) opportunity at our Pune, Prabhat Road office
About the Position:
We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing strong relationships between key clients and companies.
● Resolving key clients' issues and complaints promptly
● Understanding the business needs of key accounts, and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).
● Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● Candidate should speak gujarati fluently.
● A minimum of 2+ years of experience in account management.
● Excellent communication skills and listening skills.
● Fluency in both English and Tamil.
● Should be able to quickly get a thorough understanding of the company's product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.
We are looking for a Customer Relation Specialist to assist clients with their investment-related queries and ensure a smooth, reliable service experience. The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of financial products.
Key Responsibilities
Act as the primary point of contact for clients regarding investments and account-related queries
Assist customers with onboarding, documentation, and KYC processes
Handle queries related to mutual funds, portfolios, transactions, and statements
Resolve customer issues promptly via phone, email, and chat
Coordinate with internal teams (operations, advisors, compliance) for issue resolution
Maintain accurate records of customer interactions in CRM systems
Provide timely follow-ups and proactive customer communication
Required Skills & Qualifications
Bachelor’s degree in Finance, Business, Commerce, or related field
1–3 years of experience in customer support, banking, or wealth management
Basic knowledge of mutual funds, investments, and financial markets
Excellent verbal and written communication skills
Strong problem-solving and interpersonal abilities
Comfortable using CRM tools and MS Office
Customer-centric attitude with attention to detail
Client Servicing Manager
Location: Goregaon, Mumbai
Experience: 3–8 Years
Employment Type: Full-Time
Industry: Event Management
Job Summary
We are looking for an experienced Client Servicing Manager to manage client relationships, understand client requirements, coordinate event execution and ensure successful delivery of events.
The ideal candidate should have strong client-facing skills and experience in event management, corporate events, experiential marketing, BTL or related industries.
Key Responsibilities
- Act as the primary point of contact for clients and build strong, long-term relationships.
- Understand client requirements, briefs and objectives.
- Coordinate with internal teams, vendors and stakeholders for smooth event execution.
- Manage client expectations and provide appropriate solutions and alternatives.
- Ensure timely and successful delivery of events as per client requirements.
- Prepare regular account status reports and conduct post-event evaluations.
- Identify opportunities for account growth, upselling and cross-selling.
- Handle client concerns and resolve issues effectively.
- Maintain high levels of client satisfaction.
- Stay updated on event industry trends and provide relevant insights.
- Manage multiple projects simultaneously while meeting deadlines and quality expectations.
Candidate Requirements
- 3–8 years of experience in Client Servicing / Account Management.
- Experience in Event Management / Experiential Marketing / BTL / Corporate Events preferred.
- Strong client relationship and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong presentation, negotiation and coordination skills.
- Ability to manage multiple projects and work under pressure.
- Strong problem-solving and organizational abilities.
- Good knowledge of MS Office and CRM software.
- Bachelor's degree in Business Administration, Marketing, Hospitality or a related field.
- Candidates based in Mumbai preferred.
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Full Stack Developer - Averlon