Client Servicing Manager

Job Title: Lead - Monitoring

Location: Gurgaon

Experience Required: 8+ Years

Job Type: Full Time

Position Summary

We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.

As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.

This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.

Roles and Responsibilities

• Monitor System Performance:
• Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
• Troubleshooting and Issue Resolution:
• Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
• Capacity Planning:
• Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
• Incident Response:
• Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
• Monitoring Tools Management:
• Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
• Performance Analysis:
• Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
• Cloud Monitoring:
• Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
• Synthetic Monitoring:
• Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
• Documentation and Reporting:
• Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
• KPIs and Dashboards:
• Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
• Team Leadership:
• Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.

Skills and Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
• Experience:
• Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
• Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
• Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
• Technical Skills:
• Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
• Strong analytical, problem-solving, and decision-making skills.
• Soft Skills:
• Strong leadership, communication, and team collaboration abilities.
• Experience in publishing KPIs, dashboards, and other reporting mechanisms.

Good to Have Certifications (Preferred):

• ITIL Foundation
• Certified Monitoring Professional (CMP)
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: SCOM (if available)

About the Organisation

NeevJivan Foundation is a socially driven NGO dedicated to empowering marginalized communities in rural Maharashtra through skill development, vocational training, and entrepreneurship programs. Our goal is to create sustainable livelihoods and reduce income inequality by offering underprivileged individuals the tools to succeed in the modern economy.

We have already seen success in Jawhar and Dahanu talukas in Palghar district and plan to scale further.

Role Overview

The Fundraising Associate will be responsible for researching and identifying funding opportunities, managing donor relationships, and ensuring effective communication with donors. The role involves corporate fundraising, crowdfunding campaigns, donor stewardship, and database management. The associate will play a key role in securing funds for NeevJivan Foundation’s programs and ensuring donor retention.

Role & Responsibilities

Fundraising & Donor Research

● Conduct research to identify potential corporate donors based on thematic areas (livelihood, skill development, women empowerment) and geographic focus.

● Identify key contacts through LinkedIn, websites, and other platforms for outreach.

● Initiate cold email outreach and follow up to convert leads into potential funders.

● Develop outreach strategies for identified donor prospects based on the research.

Donor Outreach & Engagement

● Send out initial communication and nurture relationships with potential donors.

● Manage the donor pipeline, ensuring seamless transitions from outreach to field visits and proposal submissions.

● Organize donor field visits and ensure engagement with NeevJivan’s initiatives.

● Maintain donor relationships through personalized communication, reporting, and timely acknowledgment (thank you letters, 80G receipts, etc.).

Grant & CSR Fundraising

● Coordinate the due diligence documentation required for donor partnerships.

● Develop and update fundraising collaterals, including narratives, reports, and storytelling materials.

● Explore new funding sources, such as domestic foundations and grants, and expand donor outreach.

● Facilitate the signing of multi-year contracts and MoUs with donors.

Crowdfunding & Event Management

● Organize and manage crowdfunding campaigns, leveraging digital marketing strategies.

● Plan and execute fundraising events to engage supporters and attract new donors.

● Coordinate with marketing and program teams to showcase impact stories and promote fundraising initiatives.

Donor Management & Reporting

● Generate donor reports, utilization certificates, and impact reports to ensure transparency.

● Maintain and update donor databases using CRM tools like Zoho.

● Ensure all donor-related documentation is completed efficiently and submitted on time.

Key Performance Indicators (KPIs)

● Identify 15-20 relevant donors annually with at least 30% conversion.

● Establish multi-year funding contracts and MoUs.

● Retain existing donors through strong relationship management.

● Expand donor outreach and secure new funding sources.

● Maintain an organized and updated donor database with streamlined reporting.

Skills & Competencies

Technical Skills

● Proficiency in MS Excel, Word, and PowerPoint.

● Strong verbal and written communication skills.

● Ability to prepare detailed reports and presentations.

● Basic knowledge of sales and marketing

Soft Skills

● Strong negotiation and relationship-building abilities.

● Detail-oriented and highly organized.

● Proactive, energetic, and results-driven.

● Ability to engage with senior-level stakeholders.

● Strategic thinking and problem-solving mindset.

Desirable

● Experience with CRM software (Zoho preferred) for donor management.

● Prior experience of B2B sales.

Collaboration & Reporting

● Work closely with program teams for field visits and donor engagement.

● Coordinate with finance teams for fund utilization reports.

● Collaborate with marketing teams for storytelling and donor reports.

● Report directly to the Founder and Director of NeevJivan Foundation.

Opportunities for growth

● Navigating donor priorities and shifting funding landscapes requires one to keep ears to the ground, and this role will foster the growth of sectoral knowledge.

● Securing positive responses from potential funders requires patience and persistence. This role will build the agility and flexibility required to change work approaches and styles based on the changing organisational and donor priorities.

● Opportunity to lead fundraising initiatives and gain entrepreneurial experience by working closely with the Founder.

● Potential career growth into strategic Development roles.

Education & Experience

● Minimum: Graduate (MBA in Marketing preferred).

● Experience: Minimum 2 years in fundraising, sales, or B2B engagement (mandatory). Social sector experience preferred.

Location & Compensation

● Location: Dahanu Taluka, Palghar District, Maharashtra.

● Salary: Competitive and aligned with industry standards based on experience.

NeevJivan Foundation is an equal-opportunity employer. We encourage passionate individuals who believe in sustainable social impact to apply.

Responsibilities and Duties:

• Expert in Python, with knowledge of Python web framework - Django
• Familiarity with backend automated testing tools and frameworks
• Experience with backend/API development
• Architect, develop and maintain backend libraries/codebase, database & server.
• Develop object-oriented software, with mastery of one or more relevant languages (Django).
• Evaluate competitive and innovative products and design approaches to identify best practices and encourage innovation.
• Understanding the requirement of a client, document the scope and chart out a plan of implementing the scope
• Work with design team to give inputs related to the wire-frames and then the design along with incorporating Client Feedback
• Explore the difference between B2B and B2C projects before implementing the code
• Work in teams of 2-3 on various projects as per the requirement using git as version control
• Having good knowledge of APIs creation and database architecture
• Good Grasp in respective technology (Django)
• Documenting the process and main functions along the developing process
• Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India.

Required Experience, Skills and Qualifications:

• 3-5 years of experience required
• Strong hand on Django-Python
• Excellent knowledge of using the Git version control system and deployment via Git.
• You have creative visualization, critical thinking, deductive & pragmatic reasoning and can think out-of-the-box
• Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision.
• A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Position: Full Stack Developer

Location: Baner, Pune

Experience: 2+ Years

If you are an analytical problem solver with strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you! We are looking for a Full Stack Developer to join our award-winning, talented team, building global software products for the automation of drones for various commercial applications.

About FlytBase

At FlytBase, we’re not just creating a product—we’re on a zero-to-one journey, building a whole new global category that’s never existed before.

‍

What does that mean? We’re on a mission to unlock the world’s third dimension with fully autonomous drones. It’s the first of its kind. Therefore, everything we do requires first-principle thinking, bold experimentation, and a willingness to push boundaries.

If you’re bored of cookie-cutter playbooks and ready for something fresh, exciting (and yes, involving drones), this is your place.

‍

Don’t believe it? Challenge us—We’d be more than happy to tell you why we’re so confident in what we’re building!

Role and Responsibilities:

• Work as part of an agile team developing applications, designing sprints, and leading the team in ensuring deliveries are met.
• Design and implementation of low-latency, high-availability, and high-performance applications.
• Ensure code modularity with micro-services architecture. 
• Ensure best practices in Web application development.
• Participate in the complete software development lifecycle and write code that is maintainable, clear, and concise.
• Manage application deployment in AWS, considering security, scalability, and reliability.
• Manage/evolve automated testing setup for the backend and frontend for faster bug reporting and fixing.
• Contribute to team and organizational improvements in process and infrastructure.
• Learn about the domain and competitors to propose new features and help in product improvement.

Best suited for candidates who

• Experienced as a MEAN/MERN Stack developer.
• Strong expertise with Angular 2+ / ReactJS, NodeJS, ExpressJS, Socket.io.
• Understanding of fundamental design principles behind a secured, scalable, production-ready application development and deployment.
• Great interpersonal and communication skills.
• Understanding of Git, and CI/CD practices.

Skills:

• Proficient in Go programming language with experience in building high-performance, scalable applications
• Experience with Java development a plus
• Familiarity with Git version control systems (e.g., GitHub, GitLab, BitBucket, SVN)
• Solid understanding of RESTful web services APIs
• Experience with CI/CD tools like Jenkins
• Experience with NoSQL databases
• Experience working with PostgreSQL databases

Responsibilities:

• Design, develop, and maintain robust and efficient Go code
• Collaborate with cross-functional teams to design, implement, and deploy new features
• Participate in code reviews and ensure high code quality
• Troubleshoot and debug complex technical problems
• Stay up-to-date with the latest advancements in Go and related technologies

Required Education:

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus

He will perform several important roles within our organization.

1.  Primarily responsible for timely research, planning, and implementing new products /services for our company.

2.  Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries

3.  Active participation will be required from the initial planning phase to implementation or production and timely final rollout .

4.  Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.

5.  Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.

6.  He will be required to laison around and take permissions if required

for with various governmental and non governmental agencies .

7.  Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully

8.  Traveling as per the requirement of the project need

Job Responsibilities:

• Apply your knowledge of ML and statistics to conceptualise, experiment, develop & deploy machine learning & deep learning systems.
• Understanding the business objectives & defining the right target metrics to track performance & progress.
• Defining & building datasets with the appropriate representation techniques for learning.
• Training & tuning models. Running evaluation & test experiments on the models.
• Build ML pipelines end to end. (Everything MLOps.)
• Building pipelines for the various stages.
• Deploying models.
• Troubleshooting issues with models in production.
• Reporting results of model performance in production.
• Retraining, performance logging & maintenance.
• Help the business with insights for better decision-making. You will build many predictive models for internal business operations
  you will derive insights from the trained models & data to help the product & business teams make better decisions.

Requirements:

• 2+ years of work experience as an ML engineer or Data Scientist with a Bachelors Degree in Computer science or related field
• Theoretical & practical knowledge of Machine Learning, Deep Learning and Statistical methods. (NLP Tasks, Recommender Systems, Predictive Modelling etc)
• Since Pepper is a content company, you will work on many interesting text based problems. Solid understanding of Natural Language Processing techniques with Deep Learning is a must for this role.
• Familiarity with the popular NLP applications and text representation architectures & techniques: text classification, machine translation, named entity recognition, summarisation, question answering, zero-shot learning etc.  Bag of Words, TF-IDF, Word2vec, GloVe, BERT, ELMo, GPT etc.
• Experience with ML frameworks (like Tensorflow, Keras, PyTorch) & libraries like Sklearn.
• Experience with ML infrastructure & shipping models.
• Excellent programming & algorithmic skills. Good understanding of Data Structures and algorithms (fluent in at least one object oriented programming language). Proficiency in Python is a must.
• Strong understanding of database systems & schema design. Proficient in SQL

Please let us know if you are interested in the above opening and if interested please let us know your

Current CTC :

Expected CTC :

Notice Period :

Relevant experience in  Machine Learning :

Relevant experience in Deep Learning:

Relevant experience in NLP Applications:

Regards

Ashwini