Technical Writer

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.