Job Title: Lead DevOps Engineer
Experience Required: 8+ years in DevOps or related fields
Employment Type: Full-time
About the Role:
We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.
Key Responsibilities:
Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).
CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.
Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.
Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.
Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.
Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.
Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.
Required Skills & Qualifications:
Technical Expertise:
Strong proficiency in cloud platforms like AWS, Azure, or GCP.
Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).
Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.
Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.
Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
Soft Skills:
Excellent communication and leadership skills.
Strong analytical and problem-solving abilities.
Proven ability to manage and lead a team effectively.
Experience:
8+ years of experience in DevOps or Site Reliability Engineering (SRE).
3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.
Strong understanding of microservices, APIs, and serverless architectures.
Nice to Have:
Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.
Experience with GitOps tools such as ArgoCD or Flux.
Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).
Perks & Benefits:
Competitive salary and performance bonuses.
Comprehensive health insurance for you and your family.
Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.
Flexible working hours and remote work options.
Collaborative and inclusive work culture.
Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Implement consistent observability, deployment and IaC setups
- Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
- Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Lead infrastructure security audits
Requirements
- At least 7 years of experience in handling/building Production environments in AWS.
- At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Experience in security hardening of infrastructure, systems and services.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.
- 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
- Design cloud infrastructure that is secure, scalable, and highly available on AWS
- Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
- Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
- Strong scripting language knowledge, such as Python, Shell
- Experience and a deep understanding of Kubernetes.
- Experience in Continuous Integration and Delivery.
- Work collaboratively with software engineers to define infrastructure and deployment requirements
- Provision, configure and maintain AWS cloud infrastructure
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux-based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
- Perform infrastructure cost analysis and optimization
- AWS
- Docker
- Kubernetes
- Envoy
- Istio
- Jenkins
- Cloud Security & SIEM stacks
- Terraform
BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 250+ employees (and increasing every day) from 34 different nationalities and with over 25 languages spoken.
We promote an open-minded environment and encourage our employees to create their own success story in this high-performance environment.
Location: Bangalore
Department: DevOps
Job Summary:
We are looking for skilled and talented engineers to join our Platform team and directly contribute to Continuous Delivery, and improve the state of art in CI/CD and Observability within BlueOptima.
As a Senior DevOps Engineer, you will define and outline CI/CD related aspects and collaborate with application teams on imparting training and enforcing best practices to follow for CI/CD and also directly implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
Your team: The Platform team in BlueOptima works across Product lines and is responsible for providing a scalable technology platform which is used by the Product team to build their application, improve performance of it, or even improve the SDLC by improving the application delivery pipeline, etc.
Platform team is also responsible for driving technology adoption across the product development team. The team works on components that are common across product lines like IAM (Identity & Access Management), Auto Scaling, APM (Application Performance Monitoring) and CI/CD, etc
Responsibilities and tasks:
- Define & Outline of CI/CD and related aspects
- Own & Improve state of build process to reduce manual intervention
- Own & Improve state of deployment to make it 100% automated
- Define guidelines and standards of automated testing required for a good CI/CD pipeline, ensures alignment on an ongoing basis (includes artifacts generation, promotions, etc)
- Automating Deployment and Roll back into Production Environment.
- Collaborate with engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs and provide them with Tooling to improve observability of application in production.
- Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
- Ability to choose the right set of tools for a given problem and apply that to all the applications which are available
- Collaborate with the application team for following
- Define and enforce logging standard
- Define metrics applications should track and provide support to application teams visualise same on Grafana (or similar tools)
- Define alerts for application health monitoring in Production
- Tooling like APM, E2E, etc
- Continuously improve the state of the art on above
- Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices, also making sure training materials are maintained.
Qualifications
What You Need to Succeed at BlueOptima:
- Minimum bachelor's degree in Computer Science or equivalent
- Demonstrable years of experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments.
- At least 1 year of experience leading or mentoring a small team.
- Demonstrable experience having developed containerized application components, using docker or similar solutions in previous roles
- Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
- Experience in defining, creating, and supporting monitoring dashboards
- 2+ Years of Experience with CI tools and building pipelines using Jenkins.
- 2 + Years of Experience with monitoring and observability tools and methodology of products such as; Grafana, Prometheus, ElasticSearch, Splunk, AppDynamics, Dynatrace, Nagios, Graphite ,Datadog etc.
- Ability to write and read simple scripts using Python / Shell Scripts.
- Familiarity with configuration languages such as Ansible.
- Ability to work autonomously with minimum supervision
- Demonstrate strong oral and written communication skill
Additional information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high-performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays - this includes public and religious holidays
- Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
- Private Medical Insurance provided by the company
- Gratuity payments
- Claim Mobile/Internet expenses and Professional Development costs
- Leave Travel Allowance
- Flexible Work from Home policy - 2 days home p/w
- International travel opportunities
- Global annual meet up (most recent meetups have been held in Cancun and India Thailand, Oct 2022.
- High quality equipment (Ergonomic chairs and 32’ screens)
- Pet friendly offices
- Creche Policy for working parents.
- Paternity and Maternity leave.
Stay connected with us on https://www.linkedin.com/company/blueoptima">LinkedIn or keep an eye on our https://www.blueoptima.com/careers">career page for future opportunities!
- Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
- Good experience on Build and release process and extensively involved in the CICD using
Jenkins
- Experienced on configuration management tools like Ansible.
- Designing, implementing and supporting fully automated Jenkins CI/CD
- Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
- Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
- Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
- Good knowledge in version control system in Git and GitHub.
- Good experience in build tools
- Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest
Implementing various development, testing, automation tools, and IT infrastructure
Planning the team structure, activities, and involvement in project management activities.
Managing stakeholders and external interfaces
Setting up tools and required infrastructure
Defining and setting development, test, release, update, and support processes for DevOps operation
Have the technical skill to review, verify, and validate the software code developed in the project.
Troubleshooting techniques and fixing the code bugs
Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
Encouraging and building automated processes wherever possible
Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
Incidence management and root cause analysis
Coordination and communication within the team and with customers
Selecting and deploying appropriate CI/CD tools
Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
Mentoring and guiding the team members
Monitoring and measuring customer experience and KPIs
Managing periodic reporting on the progress to the management and the customer
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Job Title: |
Senior Cloud Infrastructure Engineer (AWS) |
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Department & Team |
Technology |
Location: |
India /UK / Ukraine |
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Reporting To: |
Infrastructure Services Manager |
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Role Purpose: |
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The purpose of the role is to ensure high systems availability across a multi-cloud environment, enabling the business to continue meeting its objectives.
This role will be mostly AWS / Linux focused but will include a requirement to understand comparative solutions in Azure.
Desire to maintain full hands-on status but to add Team Lead responsibilities in future
Client’s cloud strategy is based around a dual vendor solutioning model, utilising AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Client twenty-four hours a day, seven days a week. The team’s primary function is to install, maintain, and implement all infrastructure-based systems, both On Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components 2. Platform Services Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases
This role will report directly into the Infrastructure Services Manager and will have responsibility for the day to day running of the multi-cloud environment, as well as playing a key part in designing best practise solutions. It will enable the Client business to achieve its stated objectives by playing a key role in the Infrastructure Services Team to achieve world class benchmarks of customer service and support.
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Responsibilities: |
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Operations · Deliver end to end technical and user support across all platforms (On-premise, Azure, AWS) · Day to day, fully hands-on OS management responsibilities (Windows and Linux operating systems) · Ensure robust server patching schedules are in place and meticulously followed to help reduce security related incidents. · Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation. · Take an ownership role in delivering technical projects, ensuring best practise methods are followed. · Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure. · Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms. · Assist several internal DevOps teams with day to day running of pipeline management and drive standardisation where possible. · Ensure all Client data in all forms are backed up in a cost-efficient way. · Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored. · Drive utilisation of most efficient methods of resource deployment (Terraform, CloudFormation, Bootstrap) · Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable. · Ensure system documentation remains up to date and designed according to AWS/Azure best practise templates. · Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment. · Take part in regular discussions with business executives to translate their needs into technical and operational plans. · Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues. · Designing and delivering technology workshops to other departments in the business. · Takes initiatives for improvement of service delivery. · Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors. · Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business. · Continually assess working practices and review these with a view to improving quality and reducing costs. · Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit. · Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required. · Help develop a culture of ownership and quality throughout the Infrastructure Services team.
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Skills & Experience: |
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· AWS Certified Solutions Architect – Professional - REQUIRED · Microsoft Azure Fundamentals AZ-900 – REQUIRED AS MINIMUM AZURE CERT · Red Hat Certified Engineer (RHCE ) - REQUIRED · Must be able to demonstrate working knowledge of designing, implementing and maintaining best practise AWS solutions. (To lesser extend Azure) · Proven examples of ownership of large AWS project implementations in Enterprise settings. · Experience managing the monitoring of infrastructure / applications using tools including CloudWatch, Solarwinds, New Relic, etc. · Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation. · Solid understanding and experience of transitioning IaaS solutions to serverless technology · Must have working production knowledge of deploying infrastructure as code using Terraform. · Need to be able to demonstrate security best-practise when designing solutions in AWS. · Working knowledge around optimising network traffic performance an delivering high availability while keeping a check on costs. · Working experience of ‘On Premise to Cloud’ migrations · Experience of Data Centre technology infrastructure development and management · Must have experience working in a DevOps environment · Good working knowledge around WAN connectivity and how this interacts with the various entry point options into AWS, Azure, etc. · Working knowledge of Server and Storage Devices · Working knowledge of MySQL and SQL Server / Cloud native databases (RDS / Aurora) · Experience of Carrier Grade Networking - On Prem and Cloud · Experience in virtualisation technologies · Experience in ITIL and Project management · Providing senior support to the Service Delivery team. · Good understanding of new and emerging technologies · Excellent presentation skills to both an internal and external audience · The ability to share your specific expertise to the rest of the Technology group · Experience with MVNO or Network Operations background from within the Telecoms industry. (Optional) · Working knowledge of one or more European languages (Optional)
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results oriented; makes things happen; “can do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Demonstrates technical leadership · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud solutions. · Pro-actively monitor service quality and take action to scale operational services, in line with business growth. · Generate operating efficiencies, to be agreed with Infrastructure Services Manager. · Establish a “best in sector” level of operational service delivery and insight. · Help create an effective team. |
We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company. You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on the AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand-based
auto-scaling.
- Have on-call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Prior experience as a software developer in a couple of high-level programming
languages.
- Extensive experience in any Javascript-based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad.
As a DevOps Engineer at Radical, you will:
Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
Work alongside Software Developers and ML Engineers to solve problems and assist in architecture design
Work on systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail
We’re looking for someone who has:
Familiarity and experience with writing working, well-documented and well-tested scripts, Dockerfiles, Puppet/Ansible/Chef/Terraform scripts.
Proficiency with scripting languages like Python and Bash.
Knowledge of systems deployment and maintainence, including setting up CI/CD and working alongside Software Developers, monitoring logs, dashboards, etc.
Experience integrating with a wide variety of external tools and services
Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)
It’s not essential, but great if you have:
An established track record of deploying and maintaining systems.
Experience with microservices and decomposition of monolithic architectures
Proficiency in automated tests.
Proficiency with the linux ecosystem
Experience in deploying systems to production on cloud platforms such as AWS
The position is open now, and we are onboarding immediately.
Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates.
Radical is based out of Delhi NCR, India, and we look forward to working with you!
We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.










