DevOps Engineer

We are seeking a skilled and experienced Senior DevOps Engineer to join our team. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and managing our cloud infrastructure on AWS, while utilizing Docker, Kubernetes, Terraform and Argo CD for containerization and deployment. You will collaborate closely with development teams to ensure smooth software releases, scalability, and reliability of our systems. Also, you will be working on Airflow and Spark configurations for Data pipelines.

Responsibilities:

• Design, implement, and maintain scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, VPC, IAM, and Lambda.
• Build, deploy, and manage containerized applications using Docker and Kubernetes.
• Develop and maintain CI/CD pipelines to enable continuous integration, automated testing, and deployment using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Implement and manage infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate the provisioning and configuration of AWS resources.
• Monitor and troubleshoot infrastructure and application issues, ensuring high availability, performance, and scalability of the system.
• Collaborate with development teams to ensure smooth and efficient software releases, including version control, branching strategies, and release management.
• Implement and maintain robust security practices, including access control, network security, and data encryption.
• Automate manual tasks and processes using scripting languages (e.g., Python, Bash) and configuration management tools (e.g., Ansible).
• Collaborate with cross-functional teams to gather requirements, provide technical guidance, and implement best practices for infrastructure and deployment processes.
• Stay up-to-date with the latest DevOps tools, technologies, and best practices, and identify opportunities for improvement and optimization in our infrastructure and processes.

Requirements:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• Proven experience as a DevOps Engineer, with a focus on AWS, Docker, Kubernetes, and Argo CD.
• Strong experience in designing, implementing, and managing cloud infrastructure on AWS, including services like EC2, S3, VPC, IAM, and Lambda.
• Hands-on experience with containerization technologies, specifically Docker and Kubernetes.
• Proficiency in CI/CD pipeline setup and management using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Solid understanding of infrastructure as code (IaC) principles and experience with tools like Terraform or CloudFormation.
• Experience in monitoring and troubleshooting complex infrastructure and application issues.
• Strong scripting and automation skills using languages such as Python, Bash, or PowerShell.
• Excellent problem-solving and analytical skills, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• AWS certifications, such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Experience with infrastructure monitoring and logging tools like CloudWatch, ELK stack, or Prometheus/Grafana.
• Knowledge of serverless architectures and experience with AWS Lambda.
• Familiarity with other cloud platforms (e.g., Azure, Google Cloud Platform).
• Understanding of security best practices and experience implementing security measures in cloud infrastructure.

ROLES AND RESPONSIBILITIES:

• Plan, schedule, and manage all releases across product and customer projects.
• Define and maintain the release calendar, identifying dependencies and managing risks proactively.
• Partner with engineering, QA, DevOps, and product management to ensure release readiness.
• Create release documentation (notes, guides, videos) for both internal stakeholders and customers.
• Run a release review process with product leads before publishing.
• Publish releases and updates to the company website release section.
• Drive communication of release details to internal teams and customers in a clear, concise way.
• Manage post-release validation and rollback procedures when required.
• Continuously improve release management through automation, tooling, and process refinement.

IDEAL CANDIDATE:

• 3+ years of experience in Release Management, DevOps, or related roles.
• Strong knowledge of CI/CD pipelines, source control (Git), and build/deployment practices.
• Experience creating release documentation and customer-facing content (videos, notes, FAQs).
• Excellent communication and stakeholder management skills; able to translate technical changes into business impact.
• Familiarity with SaaS, iPaaS, or enterprise software environments is a strong plus.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Job Description

What does a successful Senior DevOps Engineer do at Fiserv?

This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.

What will you do:

• Build, manage, and deploy CI/CD pipelines.

• DevOps Engineer - Helm Chart, Rundesk, Openshift

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.

• Implementing various development, testing, automation tools, and IT infrastructure

• Optimize and automate release/development cycles and processes.

• Be part of and help promote our DevOps culture.

• Identify and implement continuous improvements to the development practice

What you must have:

• 3+ years of experience in devops with hands-on experience in the following:

- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks

- Building docker images and running/managing docker instances

- Building Jenkins pipelines using groovy scripts

- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes

• Has good understanding on infrastructure as code

• Ability to write and update documentation

• Demonstrate a logical, process orientated approach to problems and troubleshooting

• Ability to collaborate with multi development teams

What you are preferred to have:

• 8+ years of development experience

• Jenkins administration experience

• Hands-on experience in building and deploying helm charts

Process Skills:

• Should have worked in Agile Project

Behavioral Skills :

• Good Communication skills

Skills

PRIMARY COMPETENCY : Cloud Infra PRIMARY SKILL : DevOps PRIMARY SKILL PERCENTAGE : 100

DevOps Systems Engineer with experience in Docker Containers, Docker Swarm, Docker Compose, Ansible, Jenkins and other tools. As part of this role she/he must work with the container best practices in design, development and implementation.

At Least 4 Years of experience in DevOps with knowledge of:

• Docker
• Docker Cloud / Containerization
• DevOps Best Practices
• Distributed Applications
• Deployment Architecture
• Atleast AWS Experience
• Exposure to Kubernetes / Serverless Architecture

Skills:

• 3-7+ years of experience in DevOps Engineering
• Strong experience with Docker Containers, Implementing Docker Containers, Container Clustering
• Experience with Docker Swarm, Docker Compose, Docker Engine
• Experience with Provisioning and managing VM's - Virtual Machines
• Experience / strong knowledge with Network Topologies, Network Research,
• Jenkins, BitBucket, Jira
• Ansible or other Automation Configuration Management System tools
• Scripting & Programming using languages such as BASH, Perl, Python, AWK, SED, PHP, Shell
• Linux Systems Administration -: Redhat

Additional Preference:

Security, SSL configuration, Best Practices

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

• Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
• Conceptualize, architect, and build:
• 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
• 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
• 3. Secured network utilizing VPCs with inputs from the security team. 
• Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
• Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
• Triage release of applications/ Hotfixes to the production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
• Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
• Scale Electum platform to handle millions of requests concurrently.
• Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
• At least 2 years of experience in building and owning serverless infrastructure.
• At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
• Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
• Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have prior experience automating deployments to production and lower environments.
• Worked on providing solutions for major automation with scripts or infrastructure.
• Experience with APM tools such as DataDog and log management tools.
• Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Experience establishing and enforcing:
• 1. System monitoring tools and standards
• 2. Risk Assessment policies and standards
• 3. Escalation policies and standards
• Excellent DevOps engineering, team management, and collaboration skills.
• Advanced knowledge of programming languages such as Python and writing code and scripts.
• Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.

Key Sills Required for Lead DevOps Engineer

Containerization Technologies

Docker, Kubernetes, OpenShift

Cloud Technologies

AWS/Azure, GCP

CI/CD Pipeline Tools

Jenkins, Azure Devops

Configuration Management Tools

Ansible, Chef,

SCM Tools

Git, GitHub, Bitbucket

Monitoring Tools

New Relic, Nagios, Prometheus

Cloud Infra Automation

Terraform

Scripting Languages

Python, Shell, Groovy

·       Ability to decide the Architecture for the project and tools as per the availability

·       Sound knowledge required in the deployment strategies and able to define the timelines

·       Team handling skills are a must

·       Debugging skills are an advantage

·       Good to have knowledge of Databases like Mysql, Postgresql

It is advantageous to be familiar with Kafka. RabbitMQ

·       Good to have knowledge of Web servers to deploy web applications

·       Good to have knowledge of Code quality checking tools like SonarQube and Vulnerability scanning

·       Advantage to having experience in DevSecOps

Note: Tools mentioned in bold are a must and others are added advantage

Hands on Experience with Linux administration

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with  Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable