Lead Data Operations

We are just getting started! This is not just an opportunity to be part of the startup journey but help shape the journey by building things from scratch. We are looking to hire a Program Manager who can own verticals and lead functional teams within the company for execution. This is a high-impact, critical role to craft the future roadmap of the organization

Responsibilities:

• Lead implementation of orgn in key partner institutes
• Own the entire process of onboarding a partner institute
• Define custom made' offerings for the parents of a particular institute
• Single point of contact between the org institute partnerships team, institute management and org inside sales team
• Be responsible for anything and everything' in the partner institutes
• Be responsible for parent outreach in the institutes
• Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
• P& L owner of key accounts
• Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
• Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
• Own execution from strategy design and setup to pilot and eventual scale-up
• Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
• Build and lead high-performing teams to scale these initiatives

Requirements:

• Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
• Track record of outperformance / over-achieving targets in previous work places
• Experience in leading initiatives and delivering results in a time-bound manner
• Prior experience in early stage startups or as a founder is a huge plus
• Prior exposure to B2C or understanding of financial services is a plus
• Self-starter with a high sense of ownership Comfortable to work with minimal supervision
• Hungry to learn and grow
• Passion to learn & be a better version of oneself; motivated to succeed
• Bias for action Have the temperament to experiment and execute in uncertainty
• Hustler Ability to generate resources to solve a problem
• Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs
• Mission-oriented
• Deeply care about delivering value and making an impact on customer's lives
• Startup experience is a must

Key Responsibilities:

- Design, develop, and execute automated test scripts for trading applications.

- Work with product owners and business analysts to understand and write the acceptance test cases.

- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.

- Perform regression, performance, and end to end testing to ensure software reliability.

- Identify, document, and track defects using appropriate tools and methodologies.

- Maintain and enhance existing test automation frameworks for both frontend and backend.

- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.

- Integrate automation cases into CI/CD pipelines

Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 5+ Years experience in automation testing for web and backend applications.

- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).

- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Who are we and what do we do?

Digio is a fast growing,profitable product startup founded in 2016 by ex-Flipkart, Twitter folks, playing a key role in India’s Digital story.

The company is building software platforms and products to power business processes, to go paperless and digital in order to bring down cost overheads, time involved in erstwhile offline business processes, thereby being instrumental in increasing operational efficacy and human productivity along with enabling presence-less digital reach and super rich end user experience.

Digio is the market leader in India for Digital onboarding and has played a key role so far in enabling Digital Transformation in India by empowering a large part of the Indian eco-system specifically Fintech sector of India. Digio has been honored as the world's 100 most innovative Regtech companies by the World Fintech Forum.

You can view their website at http://www.digio.in/">https://www.digio.in or find them on Twitter, Facebook, and LinkedIn.

Roles & Responsibilities:

As a Senior Android Engineer at Digio your responsibilities will be:

• Drive Digio SDKs, Libraries, App development in Java, Kotlin and Flutter.
• Take care of performance and security Android level.
• Keep it crash free, modular, perfectly memory managed for mass level usage.
• Usage of Java based REST APIs and backend level developments.
• Drive Android level development as well around available AI, ML and Vision Android libraries.

Requirements:

• Education: B.Tech. (CS/IT) / B.Sc. (CS) / M.Tech. / MCA.
• Experience suitable to above mentioned requirements around Android. IOS experience is plus.
• Experience in creating Android Apps from scratch.
• Experience with Kotlin, Flutter. Experience with Dagger. 
• Experience in dealing with WebViews - Javascript and Native android communications.
• Good low level and High level software design and architecture skills, experience of working with distributed environments.
• Have good understanding on Android and IOS internals and memory management.
• Fast learning abilities.
• 3-5 years of experience and at least 2 years working with product company.

Responsibilities-

• Deliver technical strategies and solutions, application development, and end-users services
• Lead projects to implement new or enhance existing functionalities including articulating requirements and translating them into effective technical solutions
• Build and maintain strong relationships and partnerships with team members across globe and customer stakeholders
• Work collaboratively as a team player to develop mutually acceptable solutions, and act as a mentor to the team
• Solve problems and provide support, taking responsibility to make decisions when appropriate
• Effectively communicate with team members and customers, Be able to articulate technology to a non-technical audience
• Build relationships with technical team members in all offices
• Track and manage dependencies across lines of business and platforms, Maintain technical risks register with mitigations
• Create or maintain architectural artifacts like architectural overview, architectural decisions, integrations diagram, non-functional requirements
• Collaborate with other technical team members and create a forum for sharing knowledge
• Come up with innovative ideas to improve quality in delivery
• Deploy, administer and support Microservices components in a RedHat OpenShift environment
• Should be hands-on and be ready to write complex code while mentoring junior developers to learn
• Thrive in a fast-paced and dynamic work environment and lead by example

• 15-20 years experience working on projects utilizing: Java, Web Development/REST (preferably with Spring), Linux, JUnit, Mocking, Maven, JavaScript, GIT
• Experience in the following areas are preferred – Microservices, Spring Boot, Spring Security with OAuth2, SOAP and SOAP UI, Jenkins configuration, AngularJS, RedHat PaaS (RHEL, Kubernetes, OpenShift, Camel, Fuse)
• Well versed in front end and back end development
• Good understanding of encryption technology
• Knowledge of infrastructure especially cloud infrastructure is desirable
• Should be conversant with DevOps methodologies
• At least 3 years of experience as a technical lead – coaching, presenting architectural/design elements to customers and team members
• Should possess strong problem solving and analytical skills
• Should have experience reviewing code for team members and etching out a concrete code quality plan
• Should have at least two years of experience working on projects using Test Driven Development (TDD)
• Should have 2+ years of experience using JUnit on projects
• Consistent incorporation of best practices and standards while coding; in particular: secure coding practices
• Good Exposure to building secure and scalable applications
• At least 4+ years handling customers directly should have presented architecture artifacts and technical solutions to customers and influenced customers
• Excellent communication (verbal and written) and interpersonal skills – should be able to influence customer stakeholders and senior management
• Team player and ability to work proactively, provide mentorship and directions to the team and making technical decisions independently

• BE/MCA or equivalent area
• 15-20 years of software industry experience

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

Job Description :

- Bachelors/Masters degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience.

- 8+ years of industry experience, including at least 4 years of hands-on testing and 2 years as a manager.

- Strong knowledge of QA methodology, Testing tools and Test Automation.

- Experience defining automation strategy and influence planning to achieve automation growth.

- Experience troubleshooting complex systems and root causing customer facing software issues.

- Experience with a number of different programming languages and test automation technologies.

- Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables.