Lead Data Engineer

Handle customer queries via call, email, and chat.

Resolve customer complaints and provide appropriate solutions.

Maintain customer records and update CRM systems.

Follow up with customers to ensure issue resolution.

Provide accurate information about products and services.

Meet customer satisfaction and response time targets.

Coordinate with internal teams to resolve customer issues.

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
• Solve customer problems and build functional, technical, and design specifications for the solution.
• Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
• Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
• Holistic approach covering all aspects including edge cases and future possibilities.
• Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
• Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

• An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
• Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
• Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
• We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
• Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
• Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
• Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
• Experience in managing onboarding, customer success, and support functions preferred.

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

Ampro Export is a dynamic and rapidly growing company specializing in high-purity premium spices including cumin, turmeric, cardamom, chili, and coriander. With a strong presence in the international market, we pride ourselves on delivering exceptional products and services to our clients worldwide. We are committed to maintaining the highest quality standards and building long-term relationships with our customers.

We are seeking a motivated and enthusiastic Sales Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the Sales industry, develop your sales skills, and contribute to the growth of our business. 

Position Overview:

We are seeking a dynamic and ambitious Management Trainee to join our team as a Business Development professional specializing in marketing automation products and software services. This role will provide you with a unique opportunity to gain hands-on experience and develop a deep understanding of marketing automation solutions, while contributing to the growth and success of our organization. As a Management Trainee, you will receive comprehensive training and mentorship to develop your skills and knowledge in the field of business development.

Responsibilities:

1. Gain a deep understanding of our marketing automation product and software services, including their features, benefits, and applications.

2. Collaborate with the Business Development team to identify and qualify potential leads, converting them into potential opportunities.

3. Conduct market research to identify industry trends, competitor analysis, and customer needs to inform sales and marketing strategies.

4. Assist in the development and execution of lead generation campaigns, utilizing email marketing, social media, and content creation.

5. Contribute to the creation and delivery of sales presentations, proposals, and product demonstrations to potential clients.

6. Participate in sales meetings, trade shows, and industry events to represent the company and generate leads.

7. Build and maintain strong relationships with existing and potential clients to maximize customer satisfaction and retention.

8. Monitor and report on sales activities, performance metrics, and progress towards goals on a regular basis.

9. Collaborate closely with the Product Development team to provide feedback on customer requirements and contribute to product enhancements.

10. Continuously update your knowledge of marketing automation trends, industry best practices, and competitor offerings.

11. Travel internationally as required to meet with clients, attend conferences, and explore new business opportunities.

Qualifications:

1. MBA in Marketing or similar field

2. Computers at Bachelors. Understanding of programming is a plus but not mandatory.

3. Strong passion for technology, software services, and marketing automation.

4. Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.

5. Self-motivated and goal-oriented mindset, with a demonstrated ability to take initiative and work independently.

6. Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.

7. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

8. Proficiency in Microsoft Office Suite and CRM software.

9. Prior experience in business development, sales, or marketing is a plus, but not required.

Benefits:

1. Comprehensive training and mentorship program to develop your skills in marketing automation and business development.

2. Opportunity to work with a highly talented and collaborative team in a fast-growing industry.

3. Exposure to cutting-edge marketing automation technologies and software services.

4. Competitive salary package with performance-based incentives.

5. Health insurance, retirement plans, and other benefits as per company policy.

6. Ongoing learning and professional development opportunities.

Note: This job description is a general outline of responsibilities and qualifications. It may be subject to revisions or additions based on the evolving needs of the company.

Responsibilities: 

• Responsible for monitoring project deliverables on day to day basis 
• Required to update relevant stakeholders or team members on the project's progress. 
• Assist, train, and ensure project team members with tasks that you have assigned to them. 
• Test the product modules and manage the change request, bug reports, etc. 
• Assist project managers in the planning, execution, and monitoring of projects Develop and maintain project plans, timelines, and progress reports. 
• Facilitate communication between intern stakeholders, clients, vendors, and management. 

Qualifications:

•  Bachelor's Degree or equivalent experience. 
• 3+ years of relevant Project Management experience. 
• Strong verbal, written, and organizational skills for documentation, user stories, etc. 
• Proficient in MS Excel, and Presentation. Proficient in Jira, Confluence, and Notion is a plus. 
• Excellent organizational and time-management skills. 
• Strong communication skills, both verbal and written. 
• Ability to work well in a team environment. 
• Experience with project management tools and software. 
• Ability to identify project risks and issues, and develop mitigation plans.

Required Candidate profile

Perks and Benefits 

• Responsible for development of new highly-responsive, web-based user interface
• Construct visualizations that are able to depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it