Senior Software Engineer

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

JD: Business Development Manager- Trading & Fintech

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make

a mark in the trading and fintech industry. If you are looking for just another backend role, this

isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits

every day. If you thrive in high-stakes environments and have a deep passion for performance

driven backend systems, we want you.

Role Overview

We are looking for a driven and proactive Business DevelopmentManager based in Mumbai to

support TradeLab’s business expansion across Western India. The role is strongly focused on

prospecting, lead generation, and assisting in closing new business deals with discount

brokers, full-service brokers, banks, and fintech platforms. The ideal candidate should have

foundational knowledge of capital markets/fintech and be eager to grow into a high-impact

enterprise sales role.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage new potential clients aligned with

TradeLab’s target segments (brokers, fintech platforms, banks).

• Sales Pipeline Support: Qualify leads, schedule product demos, participate in discussions, and

support sales managers in progressing opportunities.

• Client Outreach: Conduct outreach via emails, calls, LinkedIn, industry events, and partner

networks to expand the top-of-funnel pipeline.

• Product Demonstrations: Assist in presenting TradeLab’s offerings to clients along with the

product/solutions team.

• Proposal & Documentation Support: Prepare proposals, business decks, pitch materials, and

basic commercial documents.

• Market Understanding: Stay updated on industry trends, competitor offerings, and regulatory

• CRM Management: Maintain up-to-date records of leads, interactions, proposals, and

pipeline status using CRM tools (e.g., HubSpot/Salesforce).

• Event Representation: Represent TradeLab at industry meets, product demos, conferences,

and networking engagements.

• Cross-Team Collaboration: Work closely with senior sales, product, and solutions teams to

craft suitable value propositions for client requirements.

Must-Have Qualifications

• Experience: 2–4 years in B2B sales, business development, or inside sales within fintech,

capital markets, SaaS, trading, or investment platforms.

• Industry Understanding: Basic understanding of trading platforms, brokers, capital market

ecosystem, or fintech workflows.

• Communication Skills: Strong verbal and written communication skills, confident client-facing

presence.

• Relationship Building: Ability to build rapport with key client stakeholders and maintain

professional follow-ups.

• Target Orientation: Comfortable working in a target-driven, fast-paced environment.

• CRM Proficiency: Experience using CRM systems for tracking leads and pipeline management.

• Self-Driven Attitude: High ownership mindset with willingness to learn, grow, and handle

responsibilities independently.

Good-to-Have Skills

• Exposure to trading systems (OMS, RMS) or fintech API-based platforms.

• Familiarity with SEBI market regulations and algo trading basics.

• Experience supporting enterprise sales cycles or solution-selling environments.

Why Join Us?

• Work with a team that expects and delivers excellence.

• A culture where risk-taking is rewarded, and complacency is not.

• Limitless opportunities for growth—if you can handle the pace.

• A place where learning is currency, and outperformance is the only metric that matters.

• The opportunity to build systems that move markets, execute trades in microseconds, and redefine

fintech.

This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

Job Overview:

We are seeking a skilled Senior Python Full Stack Developer with a strong background in application architecture and design. The ideal candidate will be proficient in Python, with extensive experience in web frameworks such as Django or Flask along with front-end technologies like HTML, CSS and JavaScript. You'll play a key role in designing scalable applications, collaborating with cross-functional teams, and leveraging cloud technologies.

Key Responsibilities:

• Design, develop, and maintain robust web applications using Python and frameworks like Django or Flask.
• Collaborate with product managers and designers to define application architecture and ensure scalability and performance.
• Implement responsive user interfaces using HTML, CSS, and JavaScript.
• Utilize AWS cloud services to deploy and manage applications effectively.
• Containerize applications using Docker and orchestrate them with Kubernetes.
• Ensure seamless communication with databases, optimizing queries and data models as necessary.
• Write clean, maintainable, and efficient code, adhering to best practices.
• Conduct code reviews and mentor junior developers.
• Troubleshoot and resolve application issues in a timely manner.
• Stay updated with emerging technologies and industry trends.

Qualifications:

• Proven experience in Python development (5+ years preferred).
• Strong application architecture and design skills.
• Proficiency in Django or Flask frameworks.
• Hands-on experience in front-end technologies: HTML, CSS, and JavaScript.
• Hands-on experience with AWS cloud services (EC2, S3, RDS, etc.).
• Experience with Docker and Kubernetes for containerization and orchestration.
• Proficiency of database communication, including SQL and NoSQL databases.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• 
  

NOTE: IT IS MANDATORY TO GIVE ONE TECHNICHAL ROUND FACE TO FACE.

• Ability to clearly articulate and demonstrate the value proposition. 
• Provides technical support, configuration, and administration of Citrix environment 
• Develops processes, procedures, and technical documentation for management of Citrix environment 
• System and application health monitoring and reporting 
• Consulting with application owners to install and tune their applications 
• Provides technical support, configuration, and administration of Windows Server as required 
• Assists with architectural design to improve reliability, performance, and efficiencies 
• Responds to situations where standard procedures have failed in isolating or fixing problem. 
• Provide support for a 24 x 7 operation, when required 
• Establishes strong working relationships with key staff members in departments. 
• Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities 
• Strong ability to communicate effectively and multi-task with minimal supervision 
• Current certifications with Cisco, Citrix & Microsoft required 
• Strong understanding of TCP/IP and OSI model 
• Experience in Citrix XenApp, XenDesktop and XenServer technologies. 
• 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience. 
• A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures. 

This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.

Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.

He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.

Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.