Lead Business Analyst

Requirements and skills

ntech Systems is a fast-growing IT services organization, with offices in India and the US. The company has evolved from its humble beginnings and has emerged as one of the most reliable IT services companies across India. Today, Intech stands out in the market as a Microsoft Dynamics Gold Partner and is one of the Elite Managed Partners of Microsoft.

 

Intech offer a range of products aimed at delivering transformative state-of-the-art technology solutions, including Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics CRM, and Microsoft Azure. In addition, Intech also offers a range of complementary business solutions such as Microsoft SharePoint, Business Intelligence, Human Resources Solutions, and Mobility Solutions, which are integrated with the Dynamics suite to help enhance productivity for organizations.

 

As our team continues to expand each day, we are always looking to hire determined individuals keen to learn and grow within the organization. If you are interested to learn more about the organization, please visit our website (http://www.intech-systems.com/" target="_blank">www.intech-systems.com). 

 

JOB DESCRIPTION – CRM Business Analyst  

Experience required : 2 to 6 years         

Responsibilities:

• The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
• Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
• Support and manage future implementations in project mode
• Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
• Conduct business process analysis and create Fit/Gap report
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
• Conduct solution testing and assist with user acceptance testing
• Conduct user and administrator training
• Data migration from external systems into MS CRM
• Complete the project tasks on time and under budget
• Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
• Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

 

 

Required Qualifications, Experience & Skills:

 

• Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
• Excellent communication skills; ability to interact with all levels of employees including C-level
• 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
• Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
• Hands-on experience in designing, configuring or administering MS Dynamics CRM required
• Unit Testing: Test Case preparation and execution
• Working with all phases of the SDLC process
• Self-Starter with ability to handle multiple tasks and shifting priorities
• Well aware about Quality Assurance & Documentation

  JOB DESCRIPTION – CRM Business Analyst  

  Experience required : 2 to 3 years         

  Responsibilities:

  • The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must have' requirements, in order to design and deliver highly complex integrated solutions
  • Implement, maintain and support the solutions built for  customer on the Microsoft Dynamics 365 Customer engagement
  • Support and manage future implementations in project mode
  • Build positive client relationships by developing an understanding of the clients business processes Ability to create high quality functional documentation and strong requirements gathering skills.
  • Conduct business process analysis and create Fit/Gap report
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.Installation, setup and configuration of MS CRM/D365
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Data migration from external systems into MS CRM
  • Complete the project tasks on time and under budget
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

   

   

  Required Qualifications, Experience & Skills:

   

  • Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
  • Excellent communication skills; ability to interact with all levels of employees including C-level
  • 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
  • Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
  • Hands-on experience in designing, configuring or administering MS Dynamics CRM required
  • Unit Testing: Test Case preparation and execution
  • Working with all phases of the SDLC process
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Well aware about Quality Assurance 

• Knowledge of JavaScript to automate workflows, build apps, and integrate third-party applications with G Suite
• Leveraging Google Apps Script as a rapid- application development platform using Docs, Sheets, Slides
• Expertise in extracting the data from offline/ online sources as may be needed
• Automate workflows by developing business applications that tie in multiple tools
• Responding to data-related queries and keeping track of these
• Analysing data to identify trends
• Producing reports and charts communicating trends within data to non-specialists

• 3+ years in Business Analytics or similar roles
• Proficient in programming with Google Appscript and G-suite features used by Gmail, Calendar, Google Drive/Docs/Sheets/Slides, Forms, Chat, Meet and Data Studio
• Knowledge of JavaScript frameworks, familiarity with databases (e. g. SQL
• Expert in Excel and knowledge of programming languages like SQL, R, Python
• Proficiency in statistics & statistical packages like Excel to be used for data set analyzing
• Strong mathematical skills to help collect, measure, organize and analyze data
• Problem-solving skills, Accuracy and attention to detail

Position description:

• Understand business needs and apply analytical concepts on customer data to provide business solutions
• Seek out opportunities for optimizing digital products (App) and improve the performance of campaigns
• Analyze business data and draw inferences
• Provide analysis based on business objectives and initiatives
• Analyzing Mobile App traffic using clickstream tools 
• Provide holistic analysis by combining data from different data sources (App Analytics, Business data, etc.)
• Responsible for analysis, development plans, timely communication, on-time delivery of projects, and quality of project deliverables
• provide recommendations to update current MIS to improve reporting efficiency and consistency

 

Primary Responsibilities:

• Perform business and product analytics, using BI, SQL, Excel, and data analytics, etc.

Required Skills:

• Must be able to draw conclusions from data and present those to internal and external stakeholders
• Knowledge of Excel and SQL
• Knowledge of Tableau or other Business Intelligence tools would be an added advantage
• Experience in BFSI segment preferred
• Knowledge of marketing campaigns is a plus
• Experience in creating custom reports & dashboards
• Problem-solving skills.
• A methodical and logical approach.
• Accuracy and attention to detail

RESPONSIBILITIES & OWNERSHIP: THINGS THE ROLE CAN'T MISS

• Setting KPIs, monitoring key trends, and helping stakeholders by generating insights from the data delivered.
• Understanding user behaviour and performing root-cause analysis of changes in data trends across different verticals.
• Get answers to business questions, identify areas of improvement, and identify opportunities for growth.
• Work on ad-hoc requests for data and analysis.
• Work with Cross functional Teams as when required to automate reports and create informative dashboards based on problem statements.

WHO COULD BE A GREAT FIT:
Functional Experience

• 1-2 years of experience working in Analytics as a Business or Data Analyst.
• Analytical mind with a problem-solving aptitude.
• Familiarity with Microsoft Azure & AWS PySpark, Python, Data Bricks, Metabase, Understanding of APIs, data warehouse and ETL etc.
• Proficient in writing Complex Queries in SQL.
• Experience in Performing hands-on analysis on data and across multiple datasets and databases primarily using Excel, Google Sheets and R.
• Ability to work across cross-functional teams proactively.

Responsibilities:
● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.

Skills Required:

• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.

• As a Manager- Business Analysis- you would be working on key problem statements to achieve given business objectives.
• As a Manager- Analyst, you will build the framework for the company’s top metrics related to sales, conversion funnels, inventory related, customer experience metrics and other input/output parameters, seller/ brand-related metrics to monitor business performance.
• Work with internal clients and provide timely solutions to both new initiatives and business as usual requests.
• Ability to conceptualize the best metrics for various problem statements to help business stakeholders achieve their objectives.

Must Haves:

• 2 to 4 years of experience in analytics.
• Should be great at SQL and Excel.
• Should be conversant with R or Python.
• Should have experience in analytics tools such as Tableau, QlikSense, PowerBI, Periscope.
• A First-principles thinker Has the ability to get to the root of problems and come up with logical, practical, and effective solutions.
• Excellent communication skills: written and verbal.

Nice To Have:

• Prior experience in the e-commerce industry.
• Experience in modeling and ML for various e-commerce use cases such as building recommendation models.
• A good understanding of databases and servers.

Key Competencies:

• Business Acumen
• Organizational collaboration
• Learning Agility
• Drive for results
• Execution excellence

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.

 

They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

 

Desired Candidate Profile

 

Work Days- Sunday to Thursday
Day Shift
Banking Domain

Job Description :

1. Candidate should have Strong SQL skills and manipulate large data sets in a database.
2. Advanced Excel proficiency including Pivot tables, lookup/hookup, graphs, etc.
3. Knowledge and experience in the Banking industry are preferred.
4. Top decile SQL skills are a MUST (Experience in Hive/Spark-SQL is strongly preferred)
5. Should possess a strong combination of analytical, technical, and business savvy.
6. Ability to thrive in a fast-paced start-up environment, and to manage multiple, competing priorities simultaneously.Must be comfortable in ambiguity and constantly evolving environment
 
Key Responsibilities :

1. Will be the point of contact for reporting/data management needs and will be responsible to drive complex data analysis and propose improvement opportunities in existing tools and reports.

2. The Business Analyst will be responsible to establish best practices in data management, data visualization, and report distribution.

3. Understanding client requirements and converting them into technical and business deliverables.

4. Leverage data warehouse and other data sources to answer business queries.

5. Doing the ad-hoc analysis and presenting results in a clear manner.

Business Intelligence Analyst

Role Description:

Ability to drive analysis while leveraging knowledge of digital data and tools, to provide insights

Consulting and helping data customers within the organization to identify next steps within their areas and action on it.

Identifying insights from the data and providing compelling commentary

Effective and persuasive presentation (verbal and written) to project teams and business leaders

 

Role Requirements :

Should be well-versed with SQL and R/Python.

Ability to provide insights and recommendations using strong analytical skills; striving to convince key company decision makers of business benefits of the proposed solutions

High degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website

Understands the digital ecosystem and best practices and applies this knowledge to work

Understands relevant technology applications in his area