MIS Executive

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

About Us: 

We live in the realm of rising, ever evolving technology. From the cassette tape to nanotech skeletons, we’ve come a long way. Splitting an atom is no big deal – and who’d have thought that we’d talk through airwaves? Change is inevitable, and we’re the tide that brings it. 

At Relinns, we breathe tech solutions and embrace innovation with open arms. With over 4 years of experience, we've had phenomenal growth which acts as a testimony to the knowledge we've come to gather over time. We have been fortunate enough to get an opportunity to work with clients such as Apollo Tyres, Shahi Exports, Manchester City Football Club, etc. 

Our team is on the path of finding religion in the workplace of today. To find our way, we have three tools at our disposal: cutting edge technological tools, a meticulously dedicated work ethic, and crisp bow-tie professionalism. 

About the role:

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the client. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the client end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

What You Need for this Position:

• Strong understanding of JavaScript, its quirks and workarounds.
• Basic understanding of TypeScript & its quirks and workarounds.
• Advanced knowledge of NPM and the most frequently used libraries (E.g: Socket.io, Underscore.js, Passport, etc.).
• Knowledge of any Node.JS ORM (Mongoose, Sequlize, Knex, etc.).
• Understanding of any of the following Node.JS frameworks: Express JS, Koa Js, Hapi JS or any other.
• Good understanding of OOP and data structures.
• JavaScript unit testing frameworks (prefer Unit.js, Mocha).
• Ability to write complex algorithms.
• Understanding of code versioning tools, such as {GIT / Mercurial / SVN}.

What You Will Be Doing:

• Develop and provide solutions on JavaScript frameworks
• Develop high-traffic, flawless web applications using Node.JS
• Participate in code and design reviews to ensure consistency in architecture and design/code practice
• Code with performance, scalability, and usability in mind
• Work on new tools in leading industry trends, with new and emerging technologies, prototypes and engineering process improvements
• Work closely with next-generation architecture development teams using cutting edge approaches and technologies

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the team

The Expansion Products team is responsible for driving volumetric & usage-based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labeled brand. 

The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone Systems, Email systems, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

We are looking for an experienced Senior software engineer with strong technical and communication skills who has developed full-stack web apps and created solid APIs and beautiful interfaces for consuming them in user-friendly apps. Focusing on details and well-written, self-documented code is essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers daily.

Type - Full Time (Remote in India)

Your Responsibilities

1. Responsible for developing Backend/Frontend services.
2. Adding payment integration and implementing full payment cycle with audit logs/dashboards 
3. Taking the lead in designing, developing and managing APIs, services that handle
4. Integrating various review aggregators in a single solid system 
5. Creating/customizing various components and web applications in Vue.js
6. Work with a great team of developers, designers and QA testers.
7. Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users every day.
8. Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

Your Core Skills

1. Solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js [preferred], React.js, and Angular.
2. Proficient in dashboard development for various applications and should be comfortable understanding the flow of the software.
3. Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build transactional systems.

1. Should have experience with web services standards and related technologies (XML, JSON, REST).
2. Ability to design and build web services, and integrations with third parties through API
3. Proficient understanding of code versioning tools such as Git / SVN

Additional Skills

1. Experience with GCP technologies
2. Experience with Stripe integrations.
3. Experience integrating Yext, GMB or similar APIs.

HSV Digital is a global, full-service, and 100% B2B technology-focused marketing firm. Because we are so immersed and invested in all things B2B tech, we are experts at understanding complex value propositions, systems, stakeholders, and challenges.

We pride ourselves in working with the largest and fastest growing technology companies, helping them build brand awareness, grow revenue, and maximize the value of their channel ecosystem. Some of our clients include Microsoft, Deloitte, Databricks, IBM, Cognizant, HCL, Diversified, EY, and many more!

As a Visual Designer, your job will be to create high-end graphics for a range of clients in enterprise technology.

Key responsibilities:

• Create aesthetic visual assets for our clients including corporate branding, animations, infographics, posters, banners, presentations, emailers and other requested design elements.
• Understanding client requirements and translating the same into collaterals with high level of creativity
• Maintaining brand aesthetic and standards across all channels to ensure consistency with client’s brand guide
• Working on multiple projects at a time with varying deadlines.

Requirements:

• Proven experience as a visual designer for SaaS or enterprise technology companies.

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

• Knowledge of Handling goods documentation as per GST law
• Invoice, GST, Ewaybill, HSN code
• Have Average communication skills - English (Vocal and Written)
• Basic computer skills in windows office especially word and excel
• Responsible attitude towards work ethics
• A quick learner, flexible and adaptable
• Able to work in rotational shifts, i.eespecially night shifts, 

DevOps Consultant!! MERN Stack Project Manager – Systems (Enterprise or Solutions) Architect needed!

Hello superstar,

I appreciate you taking time to read this. I have posted a job for developers to work on a start-up, the link is ......

I would need someone with DevOps experience, to ensure that the project is undertaken with the highest standards possible. I have had many experiences where ‘completed’ software after years of development was filled with bugs and it would be more cost-effective to start from scratch than to attempt to find and correct all the bugs.

I have attempted to learn as much as possible, but I now have an opportunity and it would better serve the venture to have someone handle the management of the project to ensure that;

• We choose the most appropriate technology
• We choose competent developers in those technologies
• The architecture and data modeling are clearly defined in a ‘blueprint’ plan
• A DevOps environment and processes are set up and the developers understand what is required
• Proper tests are carried out to ensure everything works as intended
• There are processes for testers to follow and competent testers are selected to follow them
• Accessibility, localization, and internationalization are planned ahead of time
• Security, scalability, and other future probabilities that I may not even be aware of are considered and planned ahead of time
• Documentation and code reviews, refactoring and other quality assurance processes are undertaken
• Working software is produced and systems that enable new developers or teams of people to easily take over and/or contribute new modules or updates in a controlled and organized fashion
• Cost estimates or budgets/projections or use of SaaS, hosting and other 3rd party services and applications

I am more concerned with a professional and world-class organizational system than with any particular type of software been produced as the strong foundation will enable anything to be creating with efficacy and precision.

Again, thank you for reading this, please reply with the word “superstar” anywhere in the second line of your response.  I look forward to hearing from you.

Warm wishes DevOps Evangelist,