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Zenius IT Services Pvt Ltd logo
L1 AWS Support+ Ticketing tool+ Incident, Patch, Log management
L1 AWS Support+ Ticketing tool+ Incident, Patch, Log management
Zenius IT Services Pvt Ltd's logo

L1 AWS Support+ Ticketing tool+ Incident, Patch, Log management

Sunita Pradhan's profile picture
Posted by Sunita Pradhan
2 - 3 yrs
₹2L - ₹6L / yr
Hyderabad, Chennai
Skills
skill iconAmazon Web Services (AWS)
Incident management
Log analysis
Patch Management
ServiceNow
Office 365
Troubleshooting

šŸ”‘ Core Responsibilities

  • Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
  • Manage user accounts & access (Active Directory)
  • Handle L1 support issues (hardware, software, network basics)
  • Track incidents in ServiceNow/Jira and meet SLAs
  • Support user onboarding/offboarding

🧠 Key Skillsets (Must-Have)

  • 2–3 years IT Support / Helpdesk experience
  • Strong in Windows 10/11 & Office 365
  • Basic AWS exposure (mandatory)
  • Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
  • Experience with ticketing tools (ServiceNow/Jira)
  • Basic Linux/Unix knowledge
  • Good communication & problem-solving skills


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Zenius IT Services Pvt Ltd

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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Candid answers by the company

What does the company do?
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we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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