Performance Marketing Executive

Job Title : Ironclad CLM Consultant (Analyst/Consultant Level)

Experience Required : 3+ Years

CTC: Up to 25 LPA

Location : Hyderabad, Bangalore, Mumbai, Pune, Chennai, Gurgaon

Work Mode : Hybrid

Job Summary :

We are seeking skilled professionals with hands-on experience in Ironclad Contract Lifecycle Management (CLM) to join our team. The ideal candidate will have a strong understanding of contract configuration, including MSAs, SOWs, and other templates, as well as experience integrating Ironclad with Salesforce. This role is suited for Analyst or Consultant-level candidates.

Mandatory Skills : Ironclad CLM (2–2.5+ years), contract template configuration (MSAs, SOWs), Ironclad-Salesforce integration, 2–3 implementation projects.

Key Responsibilities :

• Configure contract templates (e.g., MSAs, SOWs) within Ironclad CLM.
• Participate in and deliver 2-3 end-to-end Ironclad implementation projects.
• Integrate Ironclad with CRM tools, especially Salesforce.
• Collaborate with cross-functional teams to define requirements and implement solutions.
• Provide documentation, testing, and support for Ironclad-related projects.

Must-Have Skills :

• 2–2.5+ years of hands-on experience in Ironclad CLM.
• Experience with at least 2-3 Ironclad implementation projects.

Good-to-Have Skills :

• Working knowledge of Salesforce CRM.
• Familiarity with Salesforce CPQ.

Job Title: Lead I - Product Implementation (Configuration - Healthcare Domain)

Location: Chennai

Experience: 3 – 12 Years

Mode: Hybrid (3 days office, 2 days WFH)

Role Overview

As a Configuration Lead – Product Implementation (Healthcare Domain), you will lead end-to-end product implementation projects, ensuring on-time, quality delivery while mentoring the implementation team. You will act as the bridge between clients, product teams, and engineering to drive customer success and continuous improvement.

Key Responsibilities

Lead and execute healthcare product implementation plans ensuring timely, high-quality delivery.

Mentor and guide a team of Configuration Analysts and Implementation Engineers.

Identify and resolve risks, dependencies, and technical challenges.

Build and enhance reusable tools, templates, and implementation assets.

Estimate efforts, define timelines, and maintain SLA compliance.

Conduct client demos, manage escalations, and ensure satisfaction.

Collaborate across configuration, integration, conversion, and testing functions.

Maintain documentation, reports, and gold environments for all configurations.

Mandatory Skills

Healthcare Domain Expertise: Deep understanding of claims, clinical operations, and payor systems.

Product Implementation Leadership: Proven track record in enterprise product/configuration delivery.

Configuration Management: Experience configuring core admin systems for healthcare platforms.

Agile Delivery: Experience in sprint planning, execution, and backlog management.

Technical Knowledge:

DevOps, CI/CD, and deployment processes.

Familiarity with AWS, Azure, or GCP.

Containerization (Docker, Kubernetes).

Team Leadership: Strong mentoring and guidance experience.

Communication: Strong verbal and written client-facing communication skills.

Quality & Compliance: Adherence to best practices and automation tools.

Preferred Skills

Hands-on experience with HealthRules Payor (HRP) or similar platforms.

Knowledge of Benefit, Pricing, and Provider Configuration.

Experience in configuration promotion through multiple environments.

Exposure to integration and conversion workflows in healthcare systems.

Prior consulting or client-facing implementation background.

Behavioral Attributes

Strong analytical and problem-solving mindset.

High ownership and accountability.

Effective time management and cross-functional collaboration.

Structured yet creative approach to solution delivery.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

We are working on AI for medical images. We need someone who can run pre trained models and also train new ones

• Experience working on large enterprise application integrations. Deep understanding and delivering solution using common messaging patterns
• Experience with Enterprise Service Bus/Azure Service Bus preferred
• Deep understanding and experience with agile development practices, including unit testing and continuous integration.
• Willingness to take on additional responsibility to ensure team success and quality solutions.
• Team player that understands how your own work is important to the team's success.
• Ability to multitask across different projects.
• Become a partner and trusted advisor to the internal development team on best-fit technologies and best practices.
• Familiarity with object serialization to one of the following: XML, JSON, BSON.
• Database development skill using SQL Server a must.
• A deep understanding of the .NET platform.
• Experience with the ASP.NET MVC. C#, JavaScript, Microservices, Web API, WPF
• Exposure to an ORM such as Entity Framework or NHibernate or equivalent implementation.
• Windows server and Azure development experience
• Queuing experience using MSMQ (or equivalent).
• Development experience using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent.
• Professionalism to include written and oral communication and the ability to communicate collaboratively in front of a whiteboard. An ability to understand your audience and adjust your communication style appropriately.
• A desire to constantly learn and share new knowledge
• A caring attitude – care about what you do, who you do it with, and how you’re going to be successful in the end.
• 10+ yrs. professional software development experience.
• Solid working knowledge of four or more of the following technologies:
• Authoring APIs compliant with REST standards
• Development using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent
• Development using Silverlight or WPF JQuery

• Designing, developing, implementing, and releasing high quality custom software solutions.
• Applying the very best technical agile patterns and practices when building custom software solutions.
• Collaborating with customers to provide technical consultation and assistance when required.
• Working with CTO, Software Development Manager and Architect, but will be expected to work independently on complex, non-routine tasks and projects. You may interact with end-users and other technical personnel to identify and correct issues.
• Maintaining continuous, open, consistent professional communication with peers and team members. Openly listen to others and confirm understanding to ensure everyone is on the same page.
• Working closely with team members on quality-related activities.

Desired Candidate Profile

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Objective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

Role & Responsibilities

• Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
• Work on the vision, roadmap, and processes that make customer delivery experience more delightful
• Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
• Work on optimizing the whole logistics supply chain from warehouse to customer
• Innovate to improve the efficiency of the existing supply chain systems
  Desired skills & abilities:
• 3-6 years of experience in software development
• B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
• Experience in architecture and system design 2Experience in running high performance distributed systems
• Understanding and implementation of security and data
• Highly experienced in back-end programming languages like Python, Java, JavaScript
• Experience with cloud message APIs and usage of push
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Solid experience in software development practices
• Ability to mentor and manage teams
• Exposure to Agile/Scrum and Design thinking approaches
  
  
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