Performance Marketing Executive

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title: MBA Fresher Candidate Sales & Marketing Representative

Location: Andheri East, MIDC, Mumbai

Job Type: Full-Time

Position Overview:

We are seeking a dynamic and motivated Sales & Marketing Representative (Female) to join our team at our Mumbai office. As a Junior-Level Sales & Marketing Executive, you will play a vital role in expanding our business, increasing market presence, and building strong relationships with existing and potential customers. This position offers an exciting opportunity for fresh MBA graduates to gain hands-on experience and grow within a fast-paced and rewarding environment.

Key Responsibilities:

·        Promotional Activities:

• Plan and execute various promotional activities aimed at increasing brand visibility and driving sales.
• Assist in organizing events, product launches, and exhibitions to promote the company’s offerings.

·        Business Development:

• Identify new business opportunities and sources to generate leads and expand the customer base.
• Conduct research to understand the market and competitors to stay ahead of industry trends.

·        Customer Interaction & Relationship Management:

• Meet with customers, architects, and consultants to understand their requirements and provide solutions that meet their needs.
• Develop and maintain strong relationships with existing customers, ensuring high levels of satisfaction and repeat business.

·        Lead Generation:

• Proactively engage with potential clients via call, email outreach, and other methods to generate new business.
• Qualify leads and set appointments for further sales meetings and discussions.

·        Market Expansion:

• Explore new markets and customer segments to identify growth opportunities and expand the company’s reach.
• Create strategies to enhance business with existing clients and penetrate untapped markets.

·        Reporting & Feedback:

• Maintain regular communication with the sales team and management regarding progress, feedback, and any obstacles in the sales process.
• Document all customer interactions, sales activities, and marketing initiatives.

Job Requirements:

·        Educational Qualifications:

• MBA (Marketing or related field).

·        Experience:

• Fresher’s are welcome to apply.

·        Skills & Competencies:

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Additional Requirements:

• Female candidates are preferred for this role.

standards).

·        Benefits:

• Cell phone reimbursement.
• Internet reimbursement.
• Leave encashment.
• Provident Fund (PF).

·        Shift: Fixed shift.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring a “Marketing Executive" for one of the machinery manufacturing industry based @ Pune !!!

1.            Business

•             Responsible for achieving the assigned Revenue target

•             Identify prospects, follow up on business leads, field sales, use various sales strategies to close the deal.

•             Negotiate contracts and prepare sales proposals

•             Ensures repeat business through customer service & regular follow-up

•             Builds relationship with customers

•             Ensures collection of payment

2.             Marketing

•             Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

•             Develop marketing literature, presentations and brochures.

•             Organize events and product exhibitions

•             Manage campaigns on social media

•             Educate customers on how the company products can benefit them financially.

•             Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.

3.            Reports

•             Maintain records of all sales leads, customer visits and customer database

•             Prepare weekly/monthly/quarterly reports comparing targets set against targets achieved.

COMPETENCIES

1.            Strategic thinking

2.            Achievement orientation

3.            Customer focus

4.            Market intelligence

5.            Negotiation skills

QUALIFICATIONS: MBA passed

EXPERIENCE: 3+yrs

WORKING MODE: Work from Office

WORKING DAYS: Monday to Saturday

SHIFT TIMINGS: 10am to 6pm

EMPLOYMENT MODE: Permanent

LOCATION: Pune (Pimpri & Chakan)

We are looking for Course Resource Developers/ Academic Writers for our Accounting and Finance vocational training division in Australia. For our Australian Registered Training (RTO) registration we require Course Resource Developers/ Academic Writers for the initial and ongoing development of course training resources and training compliance documents.

Successful candidates can work remotely from their home, or own office in their home country, to support our Australian training operations.

Your New Role
As a Course Resource Developer/Academic Writer you will be responsible for developing resources and compliance documents and adapting them for specific target student cohorts.

You will utilise your training background to:

• Assist with developing training compliance documents for RTO registration using the templates provided by Senior Consultants
• Develop Accounting and Finance assessments and PowerPoints using the texts provided
• Upload content to the online platform and ensuring information is interactive and comprehensible

What You'll Need To Succeed

• Minimum bachelor or higher level qualification in Accounting and Finance
• Previous experience in course development and writing
• Knowledge and confidence with editing of online training portals
• Previous experience working within a training organisation
• Ability to work with trainers to create appropriate scenarios
• Ability to work from home using online platforms such as Zoom and Skype

What You'll Get In Return:

• Your contract annual payment will range from AUD $12,000-  AUD $16,000
• Payment will be determined based on your experience and productive outcomes

How You Will Work

• From your home or own office in your home country
• Closely with your Australian based Compliance Manager via Zoom
• Using  your own computer and software for work
• Training compliance templates, textbooks, eBooks, online course portal and other required base resources will be provided   

Who We Looking For

• Those with excellent academic writing skills in English
• University lecturers working in Accounting and Finance disciplines (current or retired)
• Excellent writing skills when using sample documents and templates
• Those who hold a bachelor degree, or above, qualification in Accounting and Finance

How We Will Select

• We will review your resume for selection for a short interview via Zoom
• You will be given a familiar topic to complete an academic writing task and monitored via Zoom
• Based on your interview and academic writing skills selection will be decided

Primary Responsibilities:

• Principal Engineers  are responsible for driving Technology and Engineering Best Practices in their respective teams.
• They should demonstrate a high level of ownership and accountability for their product and software systems.
• They are expected to go above and beyond their role by contributing in tools, processes and practices which bring operational efficiency and are aligned with business goals.
• They are expected to actively participate in development along with team members and create systems and modules which represent a working model of engineering best practices.
• They are expected to participate in code reviews, design reviews, architecture discussions.
• They are responsible for the Engineering metrics/health of their systems including strong alerting and monitoring mechanisms.
• They are expected to lead the adoption of best practices around coding, designing, performance of systems in a team.

Experience or Skills Required:

• B.Tech or Advanced degree in Computer Science with 6-12 years of industry experience in product based companies.
• Proficiency with Basic libraries for machine learning such as scikit-learn and pandas
• Experience in building solutions based on Linear Regression, Logistic Regression, K Nearest neighbor, SVM, Random Forest, Decision Trees.
• Strong experience with at least one of programming languages: Python, Java, Vertx, Golang
• Strong experience in building Server side reusable components based on Microservices or Distributed Architecture.
• Solid coding skills with ability to lead teams in identifying clearing tech debts for large scale code base.
• Good understanding & experience in improving performance of scalable and real time responsive applications.
• Excellent Problem Solving skills and an aptitude to approach problems from first principles and build solutions for those.
• Must have excellent communication (verbal & written), interpersonal, leadership, and problem solving skills.
• Must be able to work independently and enjoy working at a fast paced start-up environment
• Excellent Mentoring skills. Be the technical mentor to your team.
• Must be comfortable working in fuzzy environments where boundaries are not clearly defined.

• Manage the sales team to sell advertisement space and time.
• Maintain a good relationship with clients to ensure continuous business growth.
• Coordinate with Sales Head to set pricing for advertisements.
• Ensure on-time delivery and quality of advertisements.
• Ensure timely advertising billing and payment for customers
• Develop sales strategies to achieve short and long term sales revenue objectives.
• Review the sales processes and suggest improvements.
• Communicate regularly with customers and management to discuss advertising project progress, status, and issues if any.
• Develop innovative and creative ideas for increasing sales.
• Develop an overall budget and manage expenses within the budget.
• Prioritize customers based on revenue potential.
• Determine new sales opportunities by studying the latest market trends.
• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.
• Determine the sales forecast and present the figures to the management and customers.
• Prepare sales presentations and proposals for customers.

UI-UX Designer

http://www.nymbldigital.com/" target="_blank">http://www.nymbldigital.com

Full-time

Nymbl Digital is a content marketing and design agency based out of Bangalore catering to clients in Mumbai and Bengaluru. We are a small, young team of 6 and within 1.6 years of operations, we have catered to 20+ clients.

On the sidelines, we are working on a product, for which we are looking to add illustrators, creative artists and designers in our team. If you know someone, please do refer them to us.

Remote

Yesterday.
(Means we're looking for someone who can possibly join us ASAP or within 1 month at max)

Monday-Friday and alternate Saturdays. Sundays Off.

• Experience: 1-3 yrs in a UI/UX, designing or a similar role
• A prior client servicing experience will earn you brownie points!
• Strong understanding of modern mobile and website design principles.
• Strong UI/UX design portfolio - with design examples of website, landing page, emails/newsletters, banners, logo designs and other digital collaterals.
• Experience with Mobile & Web Apps is an add-on.
• Knowledge of wireframe tools (e.g. Balsamiq, http://wireframe.cc/" target="_blank">Wireframe.cc and InVision)
• Software skills - Photoshop, Figma, XD, InDesign, Sketch, Illustrator, After Effects, Origami Studio, Affinity Photo, Affinity Designer.
• Proficiency in verbal and written communications.
• Experience in handling multiple clients as a point of contact across various business verticals.
• Should be able to guide, mentor & manage a team.
• Strong in communication & client relationship building.

• We don't care for your marks - we care for what you learnt there.
• Impeccable, out of the box communication & writing skills. If wit and sarcasm runs through your blood then we're looking at the right person.
• Have you created a design interface that "you" wanted without caring if the world would need it? Then you're the kind of person who's selfish yet a charming one. ;)
• Independent, Responsible & Entrepreneurial.

We believe, these are some of the most under-rated skills in the professional world. A skill that takes a person from the associate table to the executive one.

> "An executive is the one who can think independently, figures out ways to get shit done and makes quick decisions along the way."

• Empathy + Kindness + Willingness to put in the work = Nymbl’s culture fit. If your ego writes off cheques your body can't cash - then it’s better you watch Suits at home. (Only legends will understand this)
• Dekho boss - thoda pressure toh hoga. Nahi toh heera kaise banoge? (Look bud, at times you’ll be under pressure. How else will a diamond come into being?)

• Undertaking user research, market research and competitor analysis whenever required.
• Designing of UI elements such as - websites, landing pages, emails, banners, navigation menus, search boxes, tabs, widgets and other digital assets.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Strategising and conceptualising a comprehensive UI/UX design strategy for the clients.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Producing high-quality UX design solutions through wireframes (both low and high fidelity), visual-graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Collaborating with the project coordination team and fellow designers to ensure the creation and delivery of tailored experiences for the client.
• Providing consultation on the implementation of UX research methodologies and testing activities in order to analyze and predict user behaviour.
• Adhering to style standards of the brand, inclusive of their typography and graphic design.
• Identify and troubleshoot UX problems (e.g. responsiveness, flow, complexity).
• Conduct layout adjustments and create responsive designs based on user feedback.

1. Competitive remuneration with yearly bonuses.
2. Work from anywhere. We intend to be remote - at least for the next few months.
3. Individual health insurance.
4. Bi-weekly chit-chat sessions: This is where a team member picks one topic of their choice and speaks for about an hour on it. It can be anything but shouldn’t be related to digital marketing. Come on? We do that shit every day, it’s time we learnt something new!
5. Personal Finance: Our team consists of finance aficionados and we kinda love to blabber about it. Just in case you need some help with planning your investments, insurance or just wish to know how to manage money - we’ll help you out.
6. Courses: We know tons of free but kick-ass courses out there to help you get to the next level. In case a course is paid & you think it will add value to your learning curve, it’s on the house.

About UZIO Inc.

UZIO (HQ: Virginia, USA) http://www.uzio.com/">http://www.uzio.com With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.

Job Description

Requirements

• Must be having B. Tech. degree from Premium Institute with 4-6 years of proven experience in the relevant area.
• Proficiency in HTML5, JavaScript, and CSS, CSS preprocessors like Sass, LESS
• Hands-on experience in JavaScript frameworks. Preferably React Native / AngularJS
• Understanding of JS-based build tools like Grunt, Gulp, and Bower
• Up-to-date with the latest UI trends, techniques, and technologies
• Maintain and improve product platform, Build reusable code and libraries for future use
• Knowledge of browser compatibility issues
• Optimize application for maximum speed and scalability
• Design with mobile-first principles
• Integrate with REST apis
• Collaborate with other team members and stakeholders
• Develop technical and business requirements and always intuitive and user-centered solutions strive to deliver
• Experience working in an Agile/Scrum development process

 Responsibilities

• Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience
• Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks
• Establish and promote design guidelines, best practices, and standards