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The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Roles and Responsibilities:

• Designed, implemented, and maintained Core Java applications required for mission-critical systems.
• Expertise in Core java technologies like multithreading, collections, and exception handling mechanisms.
• Revamp various Java applications developed with Spring, and Hibernate.
• Responsible for API design and development.
• Able to write well-designed, efficient code.
• Able to review, test and debug junior team members’ code.
• Experienced in the design and development of web-based applications using Java, XML, and Java-API.
• Design database architecture.
• In-depth knowledge in databases like MySQL, Oracle, AWS RDS.
• Hands-on experience with AWS platform architecting, S3 Bucket and RDS. 
• Experience utilizing containerization technologies such as Docker, Kubernetes, and OpenShift.
• Schedule product releases with internal teams.
• Document development phases.
• Ensure our applications are secure and up-to-date.
• Technical knowledge and experience of builds using Maven and Jenkins.
• Demonstrated experience on all kinds of data models such as dictionaries and database volumetric with data SMEs.
• Identify and analyze user requirements.
• Prioritize, assign and execute tasks throughout the software development life cycle
• Should have basic knowledge on integrating API Keys for AI tools.

Requirements:

• Degree in computer sciences, coding, or a related field.
• At least 2 years' experience in Java-based programming.
• Significant coding skills in Java, with other languages being a major plus.
• Exceptional problem-solving and analytical abilities.
• Knowledge of current frameworks, SDKs, APIs, and libraries.
• Excellent written and verbal communication.
• Good organizational and time-management skills.
• A strong portfolio of top-class coding and builds to your name.
• Ability to work with other developers and assist junior team members.
• Meticulous at both analysis and execution.

Role: Principal Software Engineer

We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.

Responsibilities:

• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule

• Software Development that creates data driven intelligence in the products which deals with Big Data backends

• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements

• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development

• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)

• Creating metrics and evaluation of algorithm for better accuracy and recall

• Ensuring efficient access and usage of data through the means of indexing, clustering etc.

• Collaborate with engineering and product development teams.

Requirements:

• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school

• OR Master’s degree or higher in Statistics, Mathematics, with hands on background in software development.

• Experience of 8 to 10 year with product development, having done algorithmic work

• 5+ years of experience working with large data sets or do large scale quantitative analysis

• Understanding of SaaS based products and services.

• Strong algorithmic problem-solving skills

• Able to mentor and manage team and take responsibilities of team deadline.

Skill set required:

• In depth Knowledge Python programming languages

• Understanding of software architecture and software design

• Must have fully managed a project with a team

• Having worked with Agile project management practices

• Experience with data processing analytics and visualization tools in Python (such as pandas, matplotlib, Scipy, etc.)

• Strong understanding of SQL and querying to NoSQL database (eg. Mongo, Casandra, Redis

Work Location: TVM/Kochi/Bangalore

Experience: 6-10years

• At least 5 years of experience in SailPoint IdentityIQ architecture, design, development, configuration, testing, integration, and deployment. 
• Must have experience in application onboarding, provisioning, workflow customization, access review etc. 
• SailPoint connector development experience with both out-of-the-box and custom connectors. 
• Sound experience in developing applications using Java, JEE components. 
• At least 3+ year of experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL, Powershell, and XML. 
• Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage 
•  

Job description

1. Candidate must have good communication and soft skills

2. Must have experience in domestic outbound sales.

3. Must have a zeal for acquiring maximum sales

4. Must have good convincing skills

5. Responding to inquiries concerning things or the organization

6. Posing questions to comprehend client necessities and close sales

7.. Acquiring and updating an individual's contact details.

8. Calling active or old customers to encourage the purchase of items.

9. Make calls regarding inbound and outbound sales.

10. Source new sales opportunities through inbound lead follow-up and outbound cold-call

11. Understand customer needs/requirements and pitch course

12. Meeting daily and monthly targets with respect to call volume and sales

• Experience  4 - 8 years
• Key Skills for Software Developer C++, Linux :
• - Looking only for candidates who can join immediately or max 10 day
• - should be able to work independently with no handholding
• - the ability to work with C/C++ code on Windows/Linux platforms
• - Database knowledge of MSSQL, Oracle, MySQL/MariaDB, ideally other ones too: Saphana, Teradata, Postgres.
• - Ability to work on their own fixing defects
• - should be able to understand secure coding practices
• - should have the Ability to work independently and with the team across different time zones

• Working alongside client servicing team, and responsible for clear understanding of client requirements, and aligning the right fit candidate with the role, and providing best possible solutions based on availability of talent pool
• Suggesting additional upskilling based on client role requirement and ensuring the candidates are completely role ready and onboarded seamlessly
• Working on collaboration with training head and trainers to understand the skill levels of each Fellow, attending client meetings to understand client specific needs, nominating Fellows as per job role-skill alignment and also providing recommendations for upskilling needs and ensuring Fellows complete the upskilling program satisfactorily
• Continuously monitoring and improving the Fellows’ performance pre-and post-deployment, as well as analyzing client feedback, upskilling needs, retention and billability

Desired Candidate Profile

• Client facing and client management skills
• Awareness of job role skill and capability requirement for data engineer or similar technical job role, experience in performance management and employment relations
• Strong coaching and mentoring capabilities
• High data-driven and process oriented mindset
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Ability to influence and persuade and manage difficult conversations
• High levels of confidentiality
• Managing a KPI driven approach    

Assistant Manager Operations - Books Domain 

Roles and Responsibilities: 

∙ Books warehouse operations and expert in managing inventory, keeping track of book sampling and  distribution, having experience in handling complete distribution channel 

∙ Knowledge in Office Productivity Tools - MS Office, Open Office, Google App 

Desired Profile of Candidate: 

∙ Good communication skills (Hindi and English), Customer Service, 

∙ Problem Solving, Logical Reasoning, Good Analytical Skills, Documentation Skills, Listening, Phone  Skills, Multi-tasking, 

About WISE

At Wise, we are building the world's best online tutoring platform that companies teaching online can use to manage their online operations from scheduling demos to running classes for your learners. We have designed an extremely user friendly interface for your admins and instructors to set up your online academy within a matter of 5 minutes.

• We are a platform used for online tutoring by over 150,000 teachers to conduct live classes for over 2,500,000 learners
• Our platform has been tested at 500k DAUs and more than 2 billion+ minutes of live sessions have been conducted on the platform
• We have a customised and native Zoom integration (no redirection) for interactive live class experience
• We are building the world's first infrastructure layer for digital classrooms and have open APIs as well as a White-Label options to setup a native experience for your online teaching platform

What we need

A digital marketing expert with 2-3 years of experience running and coordinating digital marketing campaigns. We are execution-focused and work would involve building things quickly & adapting based on market feedback. If you love designing marketing campaigns and want to expand and grow, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish marketing strategy with the copy team
• Analyze and take decisions on furthering marketing and creative strategy

Essential skills

• Independent player (We’re a team but, we want you to contradict us on the way)
• Social media and google ads skills
• Spreadsheets, or Airtable (Just give us numbers, or graphs, we love graphs)
• Goal-oriented
• Creative and innovative

Good to have

• Good communication skills
• Team-oriented mindset

Probably not ideal if

• If you have always been right about everything
• Not looking for a full-time engagement

Definitely get in touch if you

• Would have started the exact same company but am willing to build it together with a great team
• Would fight us in a duel to make our product better

Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?

Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.

Roles and Responsibilities:

1. You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
2. You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
3. Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
4. Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
5. Assist the Sales team for meeting their targets by robust Training and hand holding them through the Channel.
6. To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.

Mandatory skills:

• Superb written and spoken English communication skills.
• You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
• Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
• To ask the right questions, time bound and attention to detail.
• Skilled at Power point and other Training modules.

Good to have: 

• Cyber security domain knowledge. 
• Needs to be a keen listener and empathetic to the concerns of the Channel Team.