Digital Marketing Specialist

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.

• 4+ years of work experience in test planning and automation of enterprise software

• Expertise in programming using Java or Python and other scripting languages.

• Experience with one or more public clouds is expected.

• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins

. • Experience with performance and scalability testing tools.

• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.

Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

Roles and Responsibilities

Note : Must have two-wheeler along with permanent driving license.

Required a young and dynamic, preferably male candidate having an experience of 1 - 2 years.

Put forth suggestions for new features and improvements in the current processes -Builds business by identifying and selling prospects

Must have good Interpersonal skill to interact with other deptt.

Scheduling number of meeting with the clients and helping them understand the Product.

Desired Candidate Profile

Must be comfortable for pan india traveling.

Required experienced: interested in Field Marketing

Candidates who have worked in sales or finance jobs are ideal and desired.

Exposure to local language will be preferred or languages well good.

Languages: English, Tamil, Telugu,Hindi,Kanada.

Education: Any Undergraduates / Graduates candidate with 0 to 5 year experience.

Salary: 17k to 35k. with Petrol Allowance+ Incentives+Food Allowance.

Job Benefits & Perks

• Mobile/ TAB/ LAPTOP Reimbursement.
• ESI & PF.
• 5 LAKH Personal Health Insurance.
• Petrol Allowance on KM basis (OWN bikes).
• Incentives for perforamance.
• Increament upto 3k to 5k.
• Travelling and Food Allowance are applicable for on-site.

Designation: Project Manager

Job Type: Full-time

Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)

Responsibilities: 

·  Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. 

·  Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails. 

·  Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects. 

·  Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. 

·  Responsible for client receivables; planning and execution of monthly retention. 

·  Candidates with IT  Project Management, Wordpress, PHP & Technical Skills Preferred.

·  Preferred Location Noida.

·  Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

·  Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 

·  Achieves strategic customer objectives and account plans defined by company management. 

·  Good relationship building skills (internal, external, and cross-cultural). 

·  Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

·  Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

·  Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis. 

Job Location: Noida Sector 63

Job Profile: Project Manager

 About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.

Responsibility 

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Eligibility

• Bachelor’s degree in computer science or a similar field.
• Proven work experience as a WordPress developer.
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to manage projects.
• Good communication skills.

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
  • Experience with big data tools: Hadoop, Spark, Kafka, etc.
  • Experience with relational SQL and NoSQL databases
  • Experience with data pipeline and workflow management tools
  • Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
  • Experience with stream-processing systems: Storm, Spark-Streaming, etc.
  • Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

Knowledge on Blockchain development is added advantage.
Previous Experience in .Net or PHP is a Plus

Experience : 1.5 to 4 years

Location : Mumbai / work from home for other Locations

Immediate joiner
*Candidate has knowledge of typescript will be most preferrable.*

• Connect closely with our team for creation of effective solutions to The Why, What and How Digital Marketing and implementation of the same to create enthusiastic and efficient marketing campaigns for existing and new clients
• A combination of reaching out to prospective clients, who need Digital Media Marketing as well as servicing the existing clients with zeal and energy for extension of period of service.
• Formulating attractive and trendy Social Media Campaigns for the clients and do research on current trends of Social Media for an effective actualization of the formulated plans for extensive reach.
• Analysing and monitoring the effectivity of the social media campaigns and finding newer methods of presenting the same to the clients for their understanding.
• Doing extensive market research and finding the problematic areas and solution to the offerings of the company. Helping in creation of meaningful content for promotion of different offers and other creative of the clients on social media handles.
• Developing an exhaustive content calendar on a weekly/monthly basis for our clients as well as other vital in-house projects .
• Providing unconditional support to our digital marketing team and helping them out in their day to day activities.

Job Summary
Profile : Content Writer

Exp: 2-6 yrs

Job Responsibilities
Develop highly effective original and SEO targeted contents.

Write blog and articles for our products and services.
Write scripts for video contents.
Write convincing answers on "Quora" related to our products and services.

Write copies for social media marketing.

Write "how to" articles / blog postings.
Write press releases related to our products and services.
Promote the company's products through social media channels using unique writing skills.
Collaborate with technical team to develop content plans.
Brain storming, writing and producing high quality content on a regular basis.

Job Skills

Impeccable communication skills, especially in writing. Ability to write clear, concise and correct English with a persuasive spin.
Must possess a good understanding of technology related products and services.

Should have the basic understanding of Keyword relevancy and keyword density and should also be familiar with Keyword placement and other SEO best practices.Quora answers and articles according to the requirements.
Should possess flexible writing style to address multiple target audiences.

Notice Period - 15 days - 1 Month

Location - Pune