Digital Marketing Specialist

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

We are seeking a highly creative Illustration Designer with strong imagination and the ability to produce original, handcrafted illustrations. We do not accept AI-generated artwork. This role requires a designer who understands visual storytelling, possesses strong drawing fundamentals, and can deliver professional-grade artwork across multiple styles.

Key Responsibilities:

1. Lead creation of high-quality, detailed illustrations

2. Conceptualize visual ideas and guide creative direction

3. Oversee style consistency across projects

4. Mentor junior illustrators and review artwork

5. Collaborate with design, product, and marketing teams

6. Handle complex briefs and deliver polished final assets. 

Key Skills:

1. Advanced illustration and visual storytelling skills

2. Expertise with industry-standard design tools

3. Strong creative vision and problem-solving ability

4. Leadership and mentoring capabilities

5. Excellent communication and project management

Kindly fill this form - https://forms.gle/Cz7z4abVqK7GqoaV7

Roles and Responsibilities:

• 6+ years of IT experience with 3+ years in Camunda development; Camunda certification required.
• Expertise in designing, developing, and implementing Camunda components like Job Workers and Process Models, following best practices.
• Proficient in integrations with external systems using REST APIs, connectors, web services, and experience in building REST services with Spring Boot or .NET.
• Hands-on experience integrating Camunda with Front End, Streaming Products, PostGres, SMTP, SAP, and RPA systems; strong SQL query and function writing skills.
• Experienced in deploying solutions via Bitbucket and GIT, maintaining documentation, and participating in code reviews to ensure quality and compliance.
• Skilled in tracking and resolving CRs/Defects through JIRA and providing technical support for UAT/PROD environments.

Are you interested to work at a place where you are given the opportunity to grow and level up your skills?

Are you looking to build products that are impactful?

Do you want to work with an energetic team, like-minded and passionate programmers? 

Do you like to create impactful and scalable products?

What we Look for

• Bring in a "can-do" attitude
• Passion towards technology and software engineering - open source, pet projects, conference talks, getting better at writing clean code
• Participate in a highly fluid environment applying agile software development principles
• Carry out unit tests and other quality control mechanisms to inform and validate the designs and code
• Work with product owner/BAs  to bring an end to end perspective of the problem
• Ability to ask the right questions and communicate your ideas with clarity
• Ability to collaborate with various stakeholders and take complete ownership
• Participate actively in building one of the most impactful organizations in retail technology

As a Software Engineer …..

• Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun) 
• Eager to learn new concepts, and technologies and be productive in short time
• Convert a raw idea into usable real-life software products 
• Write modular, readable and maintainable code
• Good understanding and working knowledge of technologies worked
• Demonstrate good problem solving skills
• Own and be able to manage a small to medium sized modules
• Demonstrate ability to guide and coach a new team member or fresher

Role: Team Leader  

Job Responsibilities :

Handling team of 20-25 people

Set clear team goals

Delegate tasks and set deadlines

Recruit, Train, and Coach the Sales Team

Identify opportunities to improve the work processes.

Ability to manage time to meet multiple priorities and deadlines.

Prepare multiple reports

Developing strategies to improve sales performance through ongoing training and development

Eligibility Criteria :

Any Graduate

Minimum of 1 year of experience as Team Leader in Sales

Excellent verbal, written, and interpersonal communication skills, MS Office knowledge(Word, Excel, Access, and PowerPoint).

Rotational off and 6 days working

Female candidate preferred

Location - Gurgaon Preferred

1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
2. Write Good User Stories (Preferably using INVEST techniques)
3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
5. Document requirements by creating use cases, functional and requirement specifications documents
6. Collaborate with internal teams to ensure proper documentation of the product capabilities
7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
8. Presenting the product capabilities, gathering requirements and identifying gaps 
9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS