Regional Sales Head

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

We're looking for a dynamic Personal Assistant to provide comprehensive support to our client. The ideal candidate should excel in administrative tasks, chronicling projects, and coordinating communication. A key aspect of this role involves a genuine interest in farmers, livelihood lending, job creation, and design.

You will be providing support to an individual rather than being part of an organizational structure. Please apply only if this aligns with your interests.

Responsibilities

• Provide comprehensive support to the designer and handle correspondence.
• Act as a primary point of contact for the designer, ensuring effective communication and coordination.
• Displays an active interest in farmers, livelihood lending, job creation, and design. Stay informed about industry trends, engage in relevant discussions.
• Oversee day-to-day administrative tasks, including document preparation, filing, and data management.
• Oversee procurement and supplies on behalf of the designer, ensuring efficient distribution when necessary. Coordinate with suppliers, negotiate terms, and manage the flow of goods.
• Manage the documentation process, including obtaining signatures on contracts, agreements, and other essential documents.
• Ensure that all documents are properly filed and accessible when needed.
• Coordinate with banks, telecom providers, car services, and farmers' groups for effective teamwork and collaboration.
• Maintain and organize confidential files, documents, and records related to the designer's responsibilities in a professional manner.
• Stay informed about relevant regulations and compliance requirements.
• Assist in preparing and submitting regulatory filings, ensuring adherence to legal and industry standards.
• Prioritize tasks and deadlines to optimize the designer's time and productivity.
• Proactively address issues and anticipate needs to streamline workflow.
• Conduct research and provide summaries or recommendations for various projects and initiatives.
• Demonstrate excellence in synthesizing information and proficiently documenting relevant details.

Qualifications

• Enthusiastic learner with a passion for adapting to new challenges
• Exceptional organisational and multitasking abilities.
• Demonstrates independent decision-making and self-management.
• Outstanding written and verbal communication skills.
• Strong attention to detail
• Excellent interpersonal skills
• Proficient in GSuite and other relevant software.

As Customer Success Lead / Manager, you will be responsible for management of onboardings, Adoption, Support tickets, Demos, Tech issues. You will be playing crucial role to ensure client's success as well as manage team of customer success team.

You are expected to be an individual contributor as and when required.

Job Role :

• Exceeding clients expectations
• Deep understanding of the product
• Keeping track of multiple activities happening within Customer Success Team
• Documentation
• Co-ordinating with other stake holders
• Team management

Qualifications

• Minimum Bachelor's degree in Engineering (IT / CS)
• 3-7 years of experience as a lead role in an early stage SaaS start up
• Experience in building and maintaining customer relationships
• Excellent customer service skills
• Ability to work collaboratively with cross-functional teams
• Collaborative working plan and team player with ability to multitask
• Excellent Excel Skills
• Strong problem-solving and critical-thinking abilities
• Strong technical background with the ability to understand and troubleshoot complex technical issues

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Getting involved in design discussion with backend and product team.
• Work with remote teams working in different time zones.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Good to have experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript-6

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
  
• BE-Computer/IT, MCS/MCA candidates can apply.

Exp : 3+ years

Job Description:

We are looking for a highly skilled full stack developer who is comfortable with both front and back-end programming. The person would be responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside backend developers for application’s features/ functionalities. The person would be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Skillsets required:

•  Hands on experience in development using Angular/React, Node JS & Python or Django framework
• Should have experience in any Database and working knowledge on any major Cloud like AWS or Azure
• Must have Web Services/ API knowledge
• Exposure to Docker, Kubernetes and defining CI/CD pipeline for deployment of a project is an added advantage
• Knowledge of multiple front-end languages and libraries (e.g., HTML/ CSS, JavaScript, XML, jQuery) will be preferred
• Must be experienced in client interaction & mentoring the team.

Responsibilities:

•  Work with development teams and product managers to ideate software solutions
•  Design client-side and server-side architecture
•  Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Check the platform to ensure responsiveness and efficiency
• Troubleshoot, debug, and upgrade the platform
•  Create security and data protection settings
• Work with the analysts to improve the platform

We are seeking a creative Content Writer to join our Marketing team and help us guide RemitBee into the future. You will be working closely with the Marketing Team to engage our online audiences around the world and build brand awareness through articles, case studies, educational content, and sales copy. Your work will be one of the crucial factors in determining how the business performs. If you are a creative and innovative problem solver, this role is the perfect fit for you. 

Key Responsibilities: 

• Create the following type of content – blog posts, articles, case studies, educational content, PRs, web and ad copy, sales copy, and email copy. 
• Research and analyze data/information about the content topic. 
• Following SEO best practices in the content. 
• Come up with new ideas and suggestions for topics and content. 
• Be up to date with the latest financial and technology news in North America/Canada/Worldwide. 
• Work closely with the marketing/SEO/content teams. 
• Follow the brand guidelines and voice for content production. 
• Other responsibilities as required. 

Required Skills/Qualifications: 

• 2 to 3 years minimum of professional writing experience 
• Experience in Journalism is a must  
• Fluent in written English, Punctuation, and Grammar 
• A strong portfolio of various content, preferably in the financial or technological domain. 
• A keen eye for aesthetics and details. 
• Excellent communication skills. 
• Use Google Trends 
• Highly organized, with a proven ability to meet deadlines in a demanding environment. 
• Ability to communicate and present ideas and rationales. 
• An ability to self-motivate and be team-centric. 
• Ability to prioritize and manage workload across multiple simultaneous tasks, in a fast-paced work environment, while ensuring delivery of high-quality work and meeting timelines. 
• Experience working with different teams and multiple stakeholders in an agile environment 

Nice to have: 

• Post-secondary degree 
• Publications  
• Technical writing experience 
• Experience working with SEO requirements and being able to perform keyword research 
• Sales/ad copy experience

Role Description:

• You will be part of the data delivery team and will have the opportunity to develop a deep understanding of the domain/function.
• You will design and drive the work plan for the optimization/automation and standardization of the processes incorporating best practices to achieve efficiency gains.
• You will run data engineering pipelines, link raw client data with data model, conduct data assessment, perform data quality checks, and transform data using ETL tools.
• You will perform data transformations, modeling, and validation activities, as well as configure applications to the client context. You will also develop scripts to validate, transform, and load raw data using programming languages such as Python and / or PySpark.
• In this role, you will determine database structural requirements by analyzing client operations, applications, and programming.
• You will develop cross-site relationships to enhance idea generation, and manage stakeholders.
• Lastly, you will collaborate with the team to support ongoing business processes by delivering high-quality end products on-time and perform quality checks wherever required.