Junior Technical Support Engineer

Job Title: AI/ML Engineer – Voice (2–3 Years)

Location: Bengaluru (On-site)

Employment Type: Full-time

About Impacto Digifin Technologies

Impacto Digifin Technologies enables enterprises to adopt digital transformation through intelligent, AI-powered solutions. Our platforms reduce manual work, improve accuracy, automate complex workflows, and ensure compliance—empowering organizations to operate with speed, clarity, and confidence.

We combine automation where it’s fastest with human oversight where it matters most. This hybrid approach ensures trust, reliability, and measurable efficiency across fintech and enterprise operations.

Role Overview

We are looking for an AI Engineer Voice with strong applied experience in machine learning, deep learning, NLP, GenAI, and full-stack voice AI systems.

This role requires someone who can design, build, deploy, and optimize end-to-end voice AI pipelines, including speech-to-text, text-to-speech, real-time streaming voice interactions, voice-enabled AI applications, and voice-to-LLM integrations.

You will work across core ML/DL systems, voice models, predictive analytics, banking-domain AI applications, and emerging AGI-aligned frameworks. The ideal candidate is an applied engineer with strong fundamentals, the ability to prototype quickly, and the maturity to contribute to R&D when needed.

This role is collaborative, cross-functional, and hands-on.

Key Responsibilities

Voice AI Engineering

• Build end-to-end voice AI systems, including STT, TTS, VAD, audio processing, and conversational voice pipelines.
• Implement real-time voice pipelines involving streaming interactions with LLMs and AI agents.
• Design and integrate voice calling workflows, bi-directional audio streaming, and voice-based user interactions.
• Develop voice-enabled applications, voice chat systems, and voice-to-AI integrations for enterprise workflows.
• Build and optimize audio preprocessing layers (noise reduction, segmentation, normalization)
• Implement voice understanding modules, speech intent extraction, and context tracking.

Machine Learning & Deep Learning

• Build, deploy, and optimize ML and DL models for prediction, classification, and automation use cases.
• Train and fine-tune neural networks for text, speech, and multimodal tasks.
• Build traditional ML systems where needed (statistical, rule-based, hybrid systems).
• Perform feature engineering, model evaluation, retraining, and continuous learning cycles.

NLP, LLMs & GenAI

• Implement NLP pipelines including tokenization, NER, intent, embeddings, and semantic classification.
• Work with LLM architectures for text + voice workflows
• Build GenAI-based workflows and integrate models into production systems.
• Implement RAG pipelines and agent-based systems for complex automation.

Fintech & Banking AI

• Work on AI-driven features related to banking, financial risk, compliance automation, fraud patterns, and customer intelligence.
• Understand fintech data structures and constraints while designing AI models.

Engineering, Deployment & Collaboration

• Deploy models on cloud or on-prem (AWS / Azure / GCP / internal infra).
• Build robust APIs and services for voice and ML-based functionalities.
• Collaborate with data engineers, backend developers, and business teams to deliver end-to-end AI solutions.
• Document systems and contribute to internal knowledge bases and R&D.

Security & Compliance

• Follow fundamental best practices for AI security, access control, and safe data handling.
• Awareness of financial compliance standards (plus, not mandatory).
• Follow internal guidelines on PII, audio data, and model privacy.

Primary Skills (Must-Have)

Core AI

• Machine Learning fundamentals
• Deep Learning architectures
• NLP pipelines and transformers
• LLM usage and integration
• GenAI development
• Voice AI (STT, TTS, VAD, real-time pipelines)
• Audio processing fundamentals
• Model building, tuning, and retraining
• RAG systems
• AI Agents (orchestration, multi-step reasoning)

Voice Engineering

• End-to-end voice application development
• Voice calling & telephony integration (framework-agnostic)
• Realtime STT ↔ LLM ↔ TTS interactive flows
• Voice chat system development
• Voice-to-AI model integration for automation

Fintech/Banking Awareness

• High-level understanding of fintech and banking AI use cases
• Data patterns in core banking analytics (advantageous)

Programming & Engineering

• Python (strong competency)
• Cloud deployment understanding (AWS/Azure/GCP)
• API development
• Data processing & pipeline creation

Secondary Skills (Good to Have)

• MLOps & CI/CD for ML systems
• Vector databases
• Prompt engineering
• Model monitoring & evaluation frameworks
• Microservices experience
• Basic UI integration understanding for voice/chat
• Research reading & benchmarking ability

Qualifications

• 2–3 years of practical experience in AI/ML/DL engineering.
• Bachelor’s/Master’s degree in CS, AI, Data Science, or related fields.
• Proven hands-on experience building ML/DL/voice pipelines.
• Experience in fintech or data-intensive domains preferred.

Soft Skills

• Clear communication and requirement understanding
• Curiosity and research mindset
• Self-driven problem solving
• Ability to collaborate cross-functionally
• Strong ownership and delivery discipline
• Ability to explain complex AI concepts simply

Position: Startup and Business Writer Intern

Location: Remote

Role Overview: We are seeking a motivated and detail-oriented Startup and Business Writer Intern to join our team. The ideal candidate will be a student pursuing a BBA in Business and Finance or an MBA, with a strong aptitude for research and report preparation. This role is perfect for someone who has a deep understanding of data analysis, the startup ecosystem, and thrives in a startup culture. Exceptional performance in this role may lead to a pre-placement offer (PPO).

Responsibilities:

• Conduct thorough research on various startup and business-related topics.
• Prepare detailed reports and articles based on research findings.
• Analyze data to extract meaningful insights and trends within the startup ecosystem.
• Stay updated on the latest developments in the startup and business world.
• Collaborate with the team to brainstorm and develop content ideas.
• Assist in creating high-quality, engaging, and informative content for our platform.
• Contribute to the overall growth and success of Infomance by providing valuable insights and suggestions.
• Research and analyze news articles, reports, and data related to the startup ecosystem, business trends, funding activities, and industry developments.
• Write clear, concise, and engaging news articles, blog posts, and other content pieces tailored for our target audience.
• Stay updated on the latest trends and developments in the startup world and incorporate relevant insights into content creation.
• Proofread and edited content to ensure accuracy, coherence, and adherence to style guidelines.
• Monitor and analyze content performance metrics to identify areas for improvement and optimization.

Qualifications:

• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.

Qualifications:

• Currently pursuing a BBA in Business and Finance or an MBA.
• Strong research and analytical skills.
• Excellent written and verbal communication skills.
• A deep understanding of data analysis and interpretation.
• Familiarity with the startup ecosystem and startup culture.
• Ability to work independently and meet deadlines.
• Proficiency in using research tools and software.
• Passion for startups, entrepreneurship, and business news.
• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or a related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.
• Experience in proofreading and editing content to ensure clarity, coherence, and adherence to style guidelines.
• Familiarity with SEO best practices and the ability to optimize content for search engine visibility and ranking.
• Demonstrated ability to produce well-researched, insightful content that reflects a deep understanding of startup culture, industry trends, and terminology.
• Strong analytical skills and the ability to interpret data and metrics to inform content strategy and decision-making.

Rescale Technologies (A Fincash Group Venture), brain child of three IIT Mumbai alumnus is a tech leader which enables businesses to navigate through technological transformation globally. Rescale has played pivotal role's mergers and acquisitions of numerous brands. (https://rescaletechnologies.com/)

Our USP is Creative Technology, we have a new age of imagination and a brilliant team who are compassionate about success. Here is your chance to ride with us:

Designation: Full Stack Developer

Experience: 2 + years

Education: B.E/B.Tech

Location – Lodha iThink, Palava Dombivali

Job description:

Hands-on experience in Angular or React, node js, Elastic

Knowledge of HTML\Web Development, Networking

Basic knowledge of Programming languages is required.

Good Knowledge of SQL/ RDBMS

Fast learner and desire to learn new technologies to keep up with market trends

Produce clean, efficient code based on specifications.

You need to write scalable Python code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high end performance. You should have sound knowledge of Python frameworks such as Django and Flask.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a Software Engineer at Coredge, you will help develop our next-generation cloud native core solution along with the product and the open-source community to build the Coredge.io vision.

What you will do?

• System engineering and implementation in Python and Golang.

• Working on performance issues using creative experiments and internally developed product features.

• Research, propose, and integrate relevant open-source projects based on product objectives.

• Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.

• Participation in all levels of product definition, design, implementation, testing, and deployment.

• Must include the ability to discuss abstract system architectures from ideas through implementation and

           creatively apply domain experience to solve technical challenges.

• Mentoring software engineers, fostering an environment of trust and accountability.

What you will need?

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the

following skills to succeed.

• Strong Python skills to develop framework(s).

• Hands-on to design & develop re-usable framework components.

• Hands-On experience on developing framework, designing re-usable framework components.

• Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration, building highly scalable applications, application security and functional programming.

Additional Skills:

• Knowledge of Cloud native would be an advantage.

• Understanding of Kubernetes from Architecture side and also understand the Standard API.

• Code contributed to CNCF or similar community will be plus.

• Performance benchmarking of K8’s or any cloud will be added advantage

• Creating vendor-wise PO based on the total production requirement
• Raising PO to the vendors and following up with them for timely dispatch
• Managing the dispatches and deliveries of the items being ordered to the vendors
• Engaging with the logistics service providers to ensure timely delivery of the goods
• Supervising QC of the items received at factory
• Identifying the gaps in invoice and actual receipt and escalating to senior management
• Identifying new vendors for the required raw materials

Desired Candidate Profile

• Bachelor’s Degree
• Good Hindi speaking skills
• Knowledge in Kannada
• Strong learning and ‘can-do’ attitude
• Experience of working in factory or warehouse
• Good verbal communication skills
• Ability to multi-task 
• Excellent command over MS Excel

Relevant work experience in ASP.net, C#

At least 2 years of experience with WCF Services

Very strong C# fundamentals
Has experience in building applications in C#

Experience and proficiency in client-side scripting languages, in particular HTML, CSS, and JavaScript

Experience and proficiency in cloud environment, in particular AWS

Additional skills-

- experience of handling Photon Engine

- knowledge of Scripting language like Python, Shell

- Knowledge of apache web server and php application deployment

- Performance monitoring- apps and cloud infra

Hands on experience in Python in 2.x and 3.x versions

• Developed and deployed services in AWS serverless Architecture
• Developed REST API’s using serverless framework, AWS Lambda, API Gateway
• Developed queue and notification services using AWS components - SQS, SNS
• Implemented authorization and authentication using AWS Cognito pool
• Developed Facial recognition systems using AWS Rekognition
• Hands on experience in Flask, Tornado, Quartz framework
• Hands on experience in designing and working on MicroService & Monolithic architecture
• Basic understanding of front-end technologies HTML, CSS, JavaScript, jQuery

Mongo dB experience is must

Excellent knowledge with proven implementation experience of:  Axiom Controller View V9 / V10 (2+ years’ experience).  Building and configuring Axiom workflows to solve complex business problems and mapping to Axiom data dictionaries.   XBRL and template disclosure submission including taxonomy, data point model and validations experience.   Knowledge of EU regulatory reporting requirements (COREP/Statistical) with strong Capital knowledge.  Packaging, deploying, branching Axiom solution including upgrades as part of the software development lifecycle.   Oracle PL/SQL.