Technical Delivery Manager

Hiring: Customer Support Superstar! 🚀

We are looking for a friendly, quick-thinking Customer Support Associate to join our team and help our customers have the best experience possible.

What you’ll do:

• Be the Voice: Respond to customer queries via chat, email, and phone.
• Solve Puzzles: Troubleshoot issues and provide clear, helpful solutions.
• Keep it Real: Maintain a positive, empathetic, and professional attitude.
• Team Up: Work with other departments to fix recurring bugs or issues.

What we’re looking for:

• Excellent communication skills (you love talking to people!).
• Ability to stay calm under pressure.
• A "can-do" attitude and quick learning speed.
• Previous experience in support is a plus, but not a dealbreaker.

Why join us?

• Competitive pay & perks.
• Fun, remote-friendly work culture.
• Opportunities to grow within the company.

Interested?

Apply with your Resume.

Designation - Business Analyst

Experience – Min 4+ Yrs.

Location – Ahmedabad

Roles and Responsibilities:

1. Working closely with the sales team on proposals and pitches for business.

2. Attending meetings with business development managers and acting as a technical expert.

3. Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal

submission.

4. Working closely and collaboratively with clients to devise effective solutions.

5. Ensuring that the company service can deliver on the client's requirements.

6. Working closely with clients to understand and capture requirements.

7. Replying to clients following requests for information and proposal requests.

8. Presenting proposals to clients alongside members of the sales team.

9. Producing detailed costings for clients and ensuring the contract is profitable.

10. Providing the estimation to sales team.

Must Haves:

Have exp in providing cost estimation to sales team

Have exp working in pre and post sales

Working exp in IT Service based industry

Desired Skills:

1. Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis,

Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional

Collaboration.

2. Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes,

Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

3. Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

4. Ability to work with multiple stakeholders, business units and partners for complex opportunities.

5. Process Oriented and adherence to reporting and approval requirements.

6. Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

7. Excellent communication and presentation skills.

8. Experience at working both independently and in a team-oriented, collaborative environment is essential.

9. Good experience with Presales, Wire framing, ballparks, estimations etc.

About the Role

We are looking for an experienced Senior Backend Developer to design and build scalable, secure, and high-performance backend systems. The ideal candidate will have deep expertise in Python/Django, microservices architecture, and cloud technologies, along with strong problem-solving skills and leadership capabilities.

Key Responsibilities

•Design and develop backend services using Django and Python.

•Architect and implement microservices-based solutions for scalability and maintainability.

•Work with PostgreSQL and Redis for efficient data storage and caching.

•Build and maintain RESTful APIs and ensure robust API design principles.

•Implement system design best practices for high availability and fault tolerance.

•Containerize applications using Docker and manage deployments with Kubernetes.

•Integrate with cloud platforms (AWS/Azure) for hosting and infrastructure management.

•Apply security best practices to protect data and application integrity.

•Collaborate with frontend, QA, and DevOps teams for seamless delivery.

•Mentor junior developers and conduct code reviews to maintain quality standards.

Required Skills & Expertise

•Django/Python – Advanced proficiency in backend development.

•Microservices Architecture – Strong understanding of distributed systems.

•PostgreSQL & Redis – Expertise in relational and in-memory databases.

•Docker/Kubernetes – Hands-on experience with containerization and orchestration.

•API Design & System Design – Ability to design scalable and secure systems.

•Cloud (AWS/Azure) – Practical experience with cloud services and deployments.

•Security Best Practices – Knowledge of authentication, authorization, and data protection.

Preferred Qualifications

•Experience with CI/CD pipelines and DevOps practices.

•Familiarity with message queues (e.g., RabbitMQ, Kafka).

•Exposure to monitoring tools (Prometheus, Grafana).

What We Offer

•Competitive salary and benefits.

•Opportunity to work on cutting-edge backend technologies.

•Collaborative and growth-oriented work environment.

React.js, Java Script, Redux, React,React.js,Angular,Frontend Developer, UI Developer, Full Stack Developer

Looking for a Project Manager who will be a cornerstone of our project execution. Your organisational skills and attention to detail will be pivotal in coordinating between our SEO, content, and PR teams. This role calls for you to establish your own project milestones, demonstrate excellent team coordination, and possess the ability to manage pressure effectively.

Roles and Responsibilities:

• Plan and execute projects across multiple departments, including content creation, link building, and SEO analysis.
• Create and maintain simple yet effective project timelines, ensuring timely task completion across the team.
• Quickly identify and resolve project bottlenecks, reallocating resources as needed.
• Identify areas of workflow automation to facilitate project execution.
• Liaise between the SEO specialists, digital PR team, and content writers to ensure cohesive execution of projects.
• Monitor key performance indicators like task completion rates and deadlines met.

Experience and Skills you MUST have:

• 2-4 years of experience in project management, ideally in a fast-paced startup or digital marketing environment.
• Familiarity with basic project management tools like Linear and Notion.
• Strong communication skills to facilitate team collaboration.
• Ability to manage multiple projects concurrently while maintaining quality and meeting deadlines.

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

 About us:

http://www.productsup.com">Productsup provides an award-winning platform for feed management, product content syndication, marketplace integration, and seller onboarding. The platform empowers businesses to take complete control of their product data and break through the digital walls that hinder growth. With Productsup, businesses can syndicate content to digital marketing, shopping, or business channels, including Google, Amazon, Facebook, Walmart, and more. 

We are headquartered in Berlin, Germany, have entities in 5 different countries, and are in the process of setting up our Indian entity. Productsup is trusted by more than 800 businesses worldwide, including 5 Fortune 20 companies and market leaders like IKEA, Walmart, Superdry, and Rakuten.

We are proud that we have recently raised an additional 20 Million dollars in funding and that our employees enjoy working at Productsup, which is also shown by our Glassdoor and Kununu ratings.

About the role:

We’re looking for a hands-on Engineering Lead/Managing Architect for our API/Backend Development team. In this role, you’ll lead the effort to develop channels and APIs for our marketplace channels and scalable data pipelines, which process over 5 billion products a day.

In your first 6 months and beyond, you will:

• Learn the ins and outs of our platform, our codebase and our engineering processes
• Help build features for software that works with large data sets
• Play a key cross-functional role within our team of highly talented Javascript and PHP developers
• Develop solutions for high availability software
• Receive customer requests from the Product Team and develop solutions in the form of new features or products
• Debug and maintain APIs
• Work closely within the Platform team and with the API team to develop internal APIs and client-facing interfaces.

What you bring to the team:

• 2+ years of demonstrated Tech leadership experience.
• 7+ years of experience in PHP (good knowledge of Slim, Silex, or Symfony frameworks) and MySQL
• Some knowledge of integration architecture patterns such as scalable microservices, API gateways, API scalability
• Deep knowledge in APIs, web services, command-line programs, TDD, and SOLID design principles
• Good understanding of B2B SaaS products and experience dealing with big data
• Knowledge of developing and securing APIs
• Extended database experience in Elasticsearch, MongoDB or Couchbase
• Outstanding communication skills in English
• Educational background in IT or Computer Science is a plus

Benefits & Perks:

• Attractive Salary and benefits
• MacBook (latest version) for our new joiners
• A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
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• Employee referral bonuses
• High level of personal responsibility and impact

Explore more here

https://www.linkedin.com/company/productsup/">LinkedIn 

https://www.youtube.com/watch?v=olqMdYTBjHc">Life at Productsup

Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (:100 words).

• 6+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have