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Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Roles and Responsibility
Utilize design tools and processes to create new product design elements Participate in peer reviews of design work to evaluate design techniques and overall success in meeting the compelling user experience objectives Lead the enhancement the current design system containing our re-usable design elements and components, style guide, WCAG compliance standards, and developer instructions Work with team members of all levels to complete daily tasks, share design and development knowledge, follow-up and escalate issues appropriately, and recommend design and process enhancement Take part in user-centered design methods including user research & synthesis, exploration, story-telling, detailed design, journey mapping and prototyping Design and present findings to the business on 2 to 3 actionable items to enhance the customer experience Create and communicate your design and user experience insights to company leaders Document design notes, element construction, development processes, and other supporting materials Manage project plans, feature design and delivery Work alongside a UX Designer to conduct user research into how users work through data entry forms and obtain user feedback on existing designs that will help inform new design improvements
ENTERPRISE SALES MANAGER
Promilo.com (Sawara Solutions Pvt Ltd)
Industry: IT Software - SAAS
Location: Bangalore
Mode: Full-Time
Salary: As per the industry standard
Hello Everyone, Please review the details below regarding an opening in Promilo.com for Corporate Sales, Bangalore.
About Us
Promilo is India’s 1st innovative platform, "Pay to Browse” It is a B2B SaaS start-up that accelerates the companies' business appointment funnel. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME. To know more - Visit - www.promilo.com or watch this video - https://www.youtube.com/watch?v=wPeKo1i1VQI
Roles & Responsibilities:
· End to End B2B solution selling of products & services.
· "New Business Development, Prospecting, probing and understanding requirements and proposing solutions that would address the admission & recruitment needs of New, existing & potential clients."
· Customizing solutions by leveraging the product mix
· Building compelling proposals, negotiating, closing, and collecting"
· Cross-selling and up-selling to existing clients
· Constantly enhancing wallet share and mind share of existing clients.
· Working in cross-functional teams.
· Consistently meeting the KRA's and set business targets.
· Understanding of Enterprise Sales, B2B sales, corporate sales, or SME.
· Good in verbal and Oral Communication
· Should have experience in the IT or Education sector
· Should have experience in bringing new clients on board.
· Conversion of leads received through various marketing channels
· Preparing short-term and long-term sales plans towards reaching the assigned goals · Consistently achieve revenue targets in line with team/organizational objectives
· Identifying references through the existing customer base to increase the sales pipeline · Customer Relationship Management
· Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction
Required Skills: Field & Inside Sales
Role: Enterprise & B2B Sales - Other Industry
Type: Internet & Dot com Industry | Educational & Job portal company will be an added advantage
Area: Sales & Business Development
Employment Type: Full-Time, Permanent
Role Category: Enterprise & B2B Sales
Location: Work from Office (Bangalore -Kammanahalli)
Education: Any UG or PG - Any Specialization
Please mention the subject line: Corporate Sales
Key Skills: b2b sales, enterprise sales, software sales, Corporate Sales, field sales, business development, Sales Consultant, Sales Executive, Key account manager, sales manager, Business development, etc
WHO WILL LOVE THIS JOB?
• Attracted to creativity, innovation, and eagerness to learn
• Alignment to a fast-paced organization and its short-term and long-term goals
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels
• Strong value system and sense of ethics • Absolute dedication to premium quality
• Want to build strong core product team capable of developing solutions for complex, industry-first problems.
• Build balance of experience, knowledge, and new learnings
ROLES AND RESPONSIBILITIES?
• Driving the success of the software engineering team at Datamotive.
• Collaborating with senior and peer engineers to prioritize and deliver features on the roadmap.
• Build strong development team with focus on building optimized & usable solutions.
• Research, Design & Develop distributed solution to handle workload mobility across multi & hybrid cloudsr
• Assist in Identifying, Researching & Designing newer features and cloud platform support in areas of disaster recovery, data protection, workload migration etc.
• Assist in building product roadmap.
• Conduct pilot tests to assess the functionality of newly developed programs.
• Front facing customers for product introduction, knowledge transfer, solutioning, bugs triaging etc.
• Assist customers by giving product demos, conducting POCs, trainings etc.
• Manage Datamotive infrastructure, bring innovative automation for optimizing infrastructure usage through monitoring and scripting. • Design test environments to simulate customer behaviours and use cases in VMware vSphere, AWS, GCP, Azure clouds. • Help write technical documentation, generate marketing content like blogs, webinars, seminars etc.
TECHNICAL SKILLS?
• Experience in software development with relevant domain understanding of Data Protection, Disaster Recovery, Ransomware Recovery.
• A strong understanding and demonstrable experience with at least one of the major public cloud platforms (GCP, AWS, Azure or VMware)
• A strong understanding and experience of designing and developing architecture of complex, distributed systems.
• Insights into development of client-server SaaS applications with good breadth across networking, storage, micro-services, and other web technologies.
• Experience of building and leading strong development teams with systems product development background
• Programming knowledge in either of GO Lang, C, C++, Python or Shell script.
• Should be a computer science graduate with strong fundamentals & problem-solving abilities.
• Good understanding of virtualization, storage and cloud platforms like VMware, AWS, GCP, Azure and/or Kubernetes will be preferable

Job Description
✓ 7-9 Yrs. overall hands-on experience in QA, at least 3+ years in Test Automation.
✓ Collaborates with testing team and application developers to improve the overall quality of
software programs, ensuring quality throughout the software development life cycle.
✓ Expertise in working with tools like Eclipse, Selenium, Cucumber, Appium, Serenity, Jenkins,
Junit and Maven.
✓ Hands on programing experience in JAVA.
✓ Excellent knowledge of Serenity BDD framework with Java and Selenium skills.
✓ Experience in Designing, developing, debugging and executing Automation Scripts.
✓ Proficiency in writing clean, modular, reusable code using design patterns.
✓ Proficiency at identifying and analyzing the root cause of complex bugs in your code as well as
other's code.
✓ Create and run automation test cases against web interfaces and APIs.
✓ Preferable experience on Serenity testing framework.
✓ Must have experience on Cucumber, Selenium, BDD.
✓ Knowledge on Source Code Management - GitHub/Bitbucket.
✓ Expertise in developing test automation and Continuous Integration (CI) and Continuous
Delivery (CD) solutions using Jenkins.
✓ Strong ability to write automation scripts using Java.
✓ Well versed in Gherkin.
✓ Familiarity with Agile frameworks is a plus.
✓ Knowledge of Issue tracking and project management tool JIRA/Zephyr
✓ Knowledge of any automation tools like Test Complete is an additional plus.
✓ Should be able to take up manual tasks as required.
✓ Creative thinking, good problem solving skills.
Skills / Expertise needed:
✓ Provide technology leadership for enhancing test automation capability at organization level
✓ Ability and proven experience in advising the management on test automation strategy, setting
direction for long term automation plan, bringing in best practices and ROI evaluation
✓ Possess in-depth knowledge of multiple open source/commercial tools for Web test automation
(QTP/ UFT, Selenium, Test Complete, Coded UI, Tosca etc.) and Mobile test automation
(Ranorex, Appium, Robotium, SeeTest, etc.)
✓ Web and mobile testing (iOS, Android, and Windows), automation frameworks, Continuous
Integration tools (Jenkins) and infrastructure for automation
✓ Sound understanding of agile and modular frame work methodologies, concepts
✓ Providing end-to-end delivery support for testing engagements
✓ Reviewing and implementing best-fit solutions among options evaluated
✓ Ability to implement quantitative test process measurement techniques
✓ Integrating manual and automated test effort
✓ Understanding software quality best practices, test strategy and planning, test case
development, test case execution, deployment and, test data, defect tracking, and test
- Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
- Create, update, and maintain personnel records, financial records, and other records/data
- Support department managers, staff, and CEO
- Coordinate building and maintenance issues for general repair and updates
- Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
- Prepare correspondence, documentation, or presentation materials
- Assist other departments with administrative or clerical support
- Routine Calling and communication duties in specific hours in different segment
Required Skills:
- Bachelor’s degree in business, administration, or a related field preferred
- Prior experience handling administrative responsibilities or related field
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
- Highly organized multitasker who works well in a fast-paced environment
- Willingness to learn and to grow with the company
- Excellent written and verbal communication skills
We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.
Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack Developer Responsibilities:
• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
Full Stack Developer Requirements:
• Degree in Computer Science.
• Strong organizational and project management skills.
• Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Node JS, and Amber.
• Proficiency in server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.









