Senior Python Developer

As a Principal Software Engineer on our team, you will:

• Design and deliver the next generation of Toast products using our technology stack, which includes Kotlin, DynamoDB, React, Pulsar, Apache Camel, GraphQL, and Big Data technologies.
• Collaborate with our Data Platform teams to develop best-in-class reporting and analytics products.
• Document solution designs, write and review code, test, and roll out solutions to production. Capture and act on customer feedback to iteratively enhance the customer experience.
• Work closely with peers to optimize solution design for performance, flexibility, and scalability — enabling multiple product and engineering teams to work on a shared framework and platform.
• Partner with UX, Product Management, QA, and other engineering teams to build robust, high-quality solutions in a fast-moving, complex environment.
• Coach and mentor engineers on best practices and modern software development standards.

Do you have the right ingredients? (Requirements)

• 12+ years of software development experience.
• Proven experience in delivering high-quality, reliable, and scalable services to production in a continuous delivery environment.
• Expertise in AI, Cloud technologies, Image Processing, and Full Stack Development.
• Strong database skills, proficient in SQL Server, PostgreSQL, or DynamoDB.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Proficient in one or more object-oriented programming languages like Java, Kotlin, or C#.
• Hands-on experience working in Agile/Scrum environments.
• Demonstrated ability to lead the development and scaling of mission-critical platform components.
• Strong problem-solving skills, with the ability to navigate complex and ambiguous challenges and clearly communicate solutions.
• Skilled in balancing delivery speed with platform stability.
• Passionate about writing clean, maintainable, and impactful code.
• Experience in mentoring and coaching other engineers.

Content Writer Job Summary

We are seeking a creative and detail-oriented Content Writer to develop content for print, digital, and social media platforms. You will collaborate with our editorial team to create blog posts and content for social media to engage our target audience, write email blasts and press releases for our media relations department, and assist with marketing communication campaigns. You must know how to research various topics and industry trends and produce content on tight deadlines. Excellent grammar and writing skills are required for this position.

Content Writer Duties and Responsibilities

• Brainstorm with the editorial team for new ideas and strategies for effective content
• Research markets and industries to create content that is innovative and original
• Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, articles, and social media)
• Create eye-catching and innovative headlines
• Collaborate with campaign managers, creative team, and designers.
• 
  

Content Writer Requirements and Qualifications

• Bachelor’s degree in English, journalism, communications, or a related field preferred
• 3+ years of professional writing experience, especially with digital platforms
• Familiarity with keyword placement and SEO
• Portfolio of published work
• Excellent grammar and writing skills
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed
• Proficient with Microsoft Office Suite and Google Docs

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

• Must Have 3-4 Experience in SSIS, Mysql
• Good Experience in Tableau
• Experience in SQL Server.
• 1+ year of Experience in Tableau
• Knowledge of ETL Tool
• Knowledge of Dataware Housing

• Project Management Experience in managing teams of sizes 10-12 people in multiple domains. Managed international projects in mobile and web.
•     Knowledge of UI / UX process
•     Knowledge of Cloud Deployments - AWS, Azure, Docker
•     Knowledge on creating SRS / Scope Documents, Functional specification, technical architecture and project estimations.
•     Knowledge on Mobile Technologies (IOS/Android/Hybrid/Shell apps)
•     Hands on experience on working with SOAP and REST web services (XML/JSON)

Technical Manager: We are looking for someone who can report to the firm’s chief technology officer, the technical lead is a full-time position that participates in all phases of the project lifecycle and consistently delivers business value to our clients. The technical lead is a leader within our client-facing project delivery team structure and sets best practices, approach and direction for the technical aspects of our practice. The ideal candidate has a passion for the web and higher education and is a champion for Laravel or similar frameworks.  And guide our passionate Software Developers to design, develop robust products. Candidates should be open minded to new solutions, forward thinking and strong ability to adapt. As a Lead, you’ll work closely with our engineers to ensure system consistency and improve user experience. Ultimately, you should be able to lead, develop and maintain functional and stable web applications to meet our company’s needs along with managing the team.

Primary Responsibilities

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• In partnership with the other technical lead, sets direction for all aspects of our technology practice. 

• Leads and advances our growing Laravel practice. 

• Responsible for various aspects of ongoing support and maintenance engagements. Partners with project managers and web developers to successfully manage these client relationships
  
  

•  Understand requirements & plan the architecture for frontend/backend of the application
• Plan out the contracts & APIs for communication of various components.
• Work on integration of any external libraries and tools as per required by the application needs
• Working with modern tools to make the application more robust, efficient and scalable

• Understands each client’s organizational goals and objectives. 

• Develops lasting relationships with client personnel that foster client ties. 

• Seeks opportunities to increase customer satisfaction and deepen client relationships. 

• Delivers training to client personnel of various skill levels and technical capabilities.

Communication Responsibilities:

•    Delivers engaging, informative and well-organized presentations.
•    Resolves and/or escalates issues in a timely fashion. 
•    Understands how to tactfully communicate difficult/sensitive information.
•    Demonstrates strong interpersonal skills. 
•    Elicits cooperation from a variety of sources including Froogal management and client  

   team  members.

•    Comfortable using teleconferencing and web-based technology to communicate with our 

   Clients.

Other Responsibilities: 

•   Helps team members progress toward their professional development goals.
•   Defines and disseminates technology best practices.
•   Ensures we are proactive in our pursuit of new solutions and innovation within our   

   technology practice. 

•   Advances the firm’s thought leadership, specifically around web technologies, via the    

              mStoner blog, social media outlets and industry events and conferences. 

• Strong understanding of Object-Oriented Programming & its implementation in any programming language. Knowledge of PHP and/or JS is a plus
• Proven industry experience as a Tech Lead
• Experience/Knowledge of microservice architecture
• Fluency and Hands-on Experience on Laravel 5+ PHP Framework (specially working with Eloquent Models/Collections) and/or React/Redux is a plus.
• Excellent knowledge of relational databases such as MySQL and/or NoSql based DB such as MongoDB.
• Experience in JavaScript. Vue JS/React JS is a plus