Senior Automation Test Engineer

Key Responsibilities:

• Experience with C#, .Net, Azure DevOps, React.Js or Angular.
• Build, Maintain and Integrate applications developed in different tech stack MVC, .Net, C#, SQL, Azure Stack
• Design and implement build-deployment-test automation.
• Microservices, Database design and implementation for
• relational and non-relational databases.
• Excellent interpersonal, verbal, and written communication skills.

Job Description:-Technical Support Executive

The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.

Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.

Conduct product demos and training

Should be open to work in general shift.

Should be open to travel locally or out of state.

Skills:-

Hardware and Networking are a must

Graduation is must

Good Knowledge of Hardware and Networking concepts

Good Knowledge of Windows, Linux and Mac OS, Android and iOS

Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Should be capable of handling a team of L1 engineers.

Prepare documents on technical knowledge.

Create and compares different solution from the same league.

Job Types: Full-time, Regular / Permanent

Job Summary:

We are seeking a highly skilled Enterprise Architect with expertise in Artificial Intelligence (AI), Microservices, and a background in insurance and healthcare to lead our organization's AI strategy, design AI solutions, and ensure alignment with business objectives. The ideal candidate will have a deep understanding of AI technologies, data analytics, cloud computing, software architecture, microservices, as well as experience in the insurance and healthcare sectors. They should be able to translate these concepts into practical solutions that drive innovation and efficiency within our enterprise. Additionally, this role will involve setting up monitoring systems to ensure the performance and reliability of our AI and microservices solutions.

Responsibilities:

AI Strategy Development:

• Collaborate with senior management to define and refine the AI strategy that aligns with the organization's goals and objectives.
• Identify opportunities to leverage AI and machine learning technologies to enhance business processes and create value.

Solution Design:

• Architect AI-driven solutions that meet business requirements, ensuring scalability, reliability, and security.
• Collaborate with cross-functional teams to define system architecture and design principles for AI applications and microservices.
• Evaluate and select appropriate AI technologies, microservices architectures, and frameworks for specific projects.

Data Management:

• Oversee data strategy, including data acquisition, preparation, and governance, to support AI and microservices initiatives.
• Design data pipelines and workflows to ensure high-quality, accessible data for AI models and microservices.

AI Model Development:

• Lead the development and deployment of AI and machine learning models.
• Implement best practices for model training, testing, and validation.
• Monitor and optimize model performance to ensure accuracy and efficiency.

Microservices Architecture:

• Define and implement microservices architecture patterns and best practices.
• Ensure that microservices are designed for scalability, flexibility, and resilience.
• Collaborate with development teams to build and deploy microservices-based applications.

Monitoring Systems:

• Set up monitoring systems for AI and microservices solutions to ensure performance, reliability, and security.
• Implement proactive alerting and reporting mechanisms to identify and address issues promptly.

Integration and Deployment:

• Work with IT teams to integrate AI solutions and microservices into existing systems and applications.
• Ensure seamless deployment and monitoring of AI and microservices solutions in production environments.

Compliance and Security:

• Ensure that AI solutions, microservices, and monitoring systems comply with relevant regulations and data privacy standards.
• Implement security measures to protect AI models, data, and microservices.

Stakeholder Communication:

• Collaborate with business stakeholders to gather requirements and provide regular updates on AI and microservices project progress.
• Translate technical concepts into non-technical language for various audiences.

Research and Innovation:

• Stay up-to-date with emerging AI, microservices, and cloud computing trends, technologies, and best practices.
• Identify opportunities for innovation and propose new AI and microservices initiatives to drive business growth.

Requirements:

• Bachelor's or Masters degree in computer science, Data Science, or a related field.
• Proven experience (X+ years) as an Enterprise Architect with a focus on AI, Microservices, and machine learning.
• Strong knowledge of AI technologies, including deep learning, natural language processing, computer vision, and reinforcement learning.
• Proficiency in data analytics, cloud computing platforms (e.g., AWS, Azure, GCP), big data technologies, and microservices architecture.
• Experience with AI model development, deployment, and monitoring, as well as microservices design and implementation.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and drive innovation.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of regulatory requirements and data privacy standards related to AI and microservices.

Preferred Qualifications:

• AI-related certifications (e.g., AWS Certified Machine Learning – Specialty, Google Cloud Professional Machine Learning Engineer, etc.).
• Experience in industries such as insurance and healthcare, with a deep understanding of their specific challenges and requirements.
• Previous experience with enterprise architecture frameworks (e.g., TOGAF).

This Enterprise Architect with AI, Microservices, Insurance, and Healthcare Experience role offers an exciting opportunity to shape the AI strategy, microservices architecture, and drive innovation within our organization, particularly in the insurance and healthcare sectors. Additionally, you will play a key role in setting up monitoring systems to ensure the performance and reliability of our AI and microservices solutions. If you have a passion for AI, microservices, and a strong background in these industries, we encourage you to apply and be part of our dynamic team.

 Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, coupons, gym memberships, etc.

Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, and recognition, and much more.

Tartan is a payroll connectivity API company enabling consent-driven employment and income verification in real-time, which allows businesses to access payroll data directly from the payroll systems to streamline income and employment verification, improve underwriting models, and help employees and independent freelancers avail of custom benefits through their employers.

What will you do?

• Identifying strategic partners by conducting market research to find the appropriate companies or domains to explore strategic alliances
• Build and execute a plan to elevate our partnerships and build a robust opportunity pipeline. Our partnerships involve collaborating on GTM, product, technology, and marketing
• Build sustainable, trusting relationships across the “Alliance partner”, and lead efforts to ensure the delivery of all technical resources into the sales campaigns of our partner.
• Build processes to grow our pipeline, innovate with GTM, market jointly with partners to customers and explore new avenues of growth
• Identifying the right opportunities, framing deal structures, negotiating, closing out of deals with a focus on business development, and sourcing deals.
• Scale impactful partnerships and build a cross-functional view of the organization across sales, marketing, product, and customer/partner success

You are:

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of them. We are open to promising candidates who are passionate about their work and are team players.

• Immediate joiners will be preferred.
• 5-7 yrs in alliances, partnerships, sales, or similar experience.
• An MBA degree is a plus, not a must
• Exceptional communication skills- written, verbal
• Proven ability towards constructive networking.
• Team player and multitasker with exceptional organizational skills.
• Knowledge of the rewards/gift cards/perks industry is a plus
• Prior experience in selling or managing clients for SaaS products/Tech solutions and similar enterprise solutions
• Hands-on experience on account management CRMs like Salesforce, Zoho, HubSpot, and similar
• Ability to manage clients/partners independently with minimum supervision

Why should you work with us?

• We are growing exponentially growing from an on-paper idea to revenues in less than 12 weeks - have big plans for 2022 and are super excited to build a top-tier product in India, for the world
• Crazy ambitious mission: Have a founder mindset and lots of room to experiment, integrate and expand further. Have a figure-it-out mentality.
• Transparent, flexible benefits: We have a robust benefits framework; we evaluate candidates based on performance every six months and put our best foot forward on appraisals, with some flexibility between cash/crypto mutual fund/stock options.
• So much transparency: We try hard to do it in the right way. We strongly believe that we can be much more open and move faster when we have nothing to hide.

What you need to know / have:

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

What are we looking for in the Ideal Candidate?

• Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS/ React JS, JavaScript, JQuery.
• Experience developing/consuming REST APIs
• Knowledge of multiple back-end languages (e.g. Python) and JavaScript frameworks (e.g. Node.js)
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
• Hands-on experience with code versioning systems like Git, SVN.
• A clear understanding of client requirements & design specifications
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques.

Attributes:

• Team player, Positive Attitude
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment.
• Able to work independently with little direct supervision and take initiative and willing to mentor and solve problems

It is India’s only B2B Construction Materials Supply Chain Company. Construction & Infrastructure is  one of the industries, with the most complex problems in Supply Chain and we are fundamentally reengineering the  way construction materials get procured. Our Clients include the biggest names in India & the World– The  LafargeHolcim Group, JSW Group, The Tatas and many others. We are backed by some of the world’s top marquee  funds in our journey to create transparency and standardization to an otherwise opaque industry. 

Your responsibilities: 

• Understand the business context and build high quality code using proven design patterns Develop, test and deploy integrations required to meet business requirements 
• Carry out unit tests and other quality control mechanisms to inform and validate the code and design 
• Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently 
• Participate in a highly fluid environment applying agile software development principles 
• Ensure the coding standards are on-par with the best in the industry 

Educational Qualifications: 

• Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).  

Must have skills: 

• 3+ years of work experience with mobile/web development 
• Experience in working with either of languages: Go, Java, Scala 
• Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB, Cassandra) 
• Strong understanding of Message brokers 
• Must have hands on experience in Restful APIs 
• Must have a strong foundation of Data structures and Algorithms 
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
• Ability to deploy features on a daily basis: should be good at time management and prioritization 
• Hands-on experience in CI/CD principles and TDD 
• Strong written and verbal English communication skills 

Good to have skills: 

• Experience in event-driven & asynchronous I/O frameworks 
• Exposure to business process and workflow automation 
• Working experience in process driven and data intensive business applications 
• Experience in working on web infrastructure with React.js and React Native 

Professional traits: 

• Self-motivated, persistent and “Never Give Up” attitude 
• Passion for innovation and adaptability to a lean startup culture 
• Ability to work with minimal supervision, independently and / or as a member of a team 
• Giving full attention to what other people are saying, taking time to understand the points being made,  asking questions as appropriate