Quality Assurance Engineer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Please Apply on Below Link

https://app.ismartrecruit.com/jobDescription?x=E7pc21hcnRzaGlwaHViLmNvbV8yNF9QUk9NT1RFVVJMX2VuQ9e

Job Description

We are seeking a passionate and innovative Software Development Engineer (AI) to join our engineering team in building next-generation Maritime SaaS solutions. The ideal candidate will have hands-on experience in Agentic AI development, working with cutting-edge frameworks and contributing to the development of scalable, AI-driven products. This role involves end-to-end product development, from concept to deployment, leveraging modern programming stacks and AI frameworks.

Total Experience: 1–4 Years

Requirements

• Bachelor’s or master’s degree in computer science, Engineering, or related field.
• 1–4 years of professional software development experience.
• Proven experience in AI-driven product development.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively in agile, cross-functional teams.
• Excellent communication and documentation skills.

Desired Skillset

• Agentic AI Development experience using frameworks like LangGraph, LangChain.
• MCP Server Development exposure.
• Hands-on experience in LLM-based product development.
• Proficiency in Python, with practical knowledge of AI/ML model integration.
• Strong development skills in React.js and Node.js.
• Understanding of SaaS architecture and cloud deployment practices (AWS, Azure, or GCP preferred).
• Familiarity with containerization tools (Docker, Kubernetes) is a plus.

Job Title: MERN Stack Developer (5+ Years Experience)

Position: MERN Stack Developer

Location: Ahmedabad (On-Site)

Onshore Opportunity

Experience: 5 to 7

Joining: Immediate Joiners Preferred

Employment Type: Full-Time

About the Role

We are seeking a talented and experienced MERN Stack Developer to join our on-site team. As a key member of our development team, you will be responsible for building and maintaining high-performance web applications using MongoDB, Express.js, React.js, and Node.js.

Key Responsibilities

• Develop and maintain scalable, responsive web applications using the MERN stack
• Write clean, efficient, and well-documented code
• Integrate APIs and third-party services
• Work closely with UI/UX designers, QA, and product teams
• Optimize applications for maximum speed and scalability
• Perform code reviews and provide constructive feedback
• Debug and resolve technical issues and bugs
• Ensure cross-platform and cross-browser compatibility

Required Skills & Qualifications

• 5+ years of professional experience with the MERN stack
• Strong proficiency in JavaScript, ES6+, HTML5, and CSS3
• In-depth experience with React.js (including hooks, Redux, component lifecycle)
• Strong backend development skills using Node.js and Express.js
• Proficient in working with MongoDB, including aggregation, indexing, and schema design
• Experience with RESTful APIs and JSON
• Familiarity with Git and version control workflows
• Strong problem-solving and debugging skills
• Excellent communication and teamwork abilities
• 
  

Must-Have Experience

•  5+ years working professionally with the MERN stack
•  Has experience in a team lead role
•  Expertise in JavaScript (ES6+), HTML5, CSS3
•  Deep understanding of React.js (Hooks, Redux, lifecycle)
•  Backend development with Node.js & Express.js
•  Strong hands-on with MongoDB (schemas, indexing, aggregation)
•  API integration, Git, version control, and debugging

Preferred Qualifications

• Experience with deployment on AWS, Heroku, or similar cloud platforms
• Familiarity with containerization tools like Docker
• Experience with testing frameworks such as Jest or Mocha
• Knowledge of agile methodologies

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Mode: Work from Home 

Days of work: 5 days (Monday to Friday)

Timings: 9:30 am - 6:30 pm (Full-Time)

Salary: INR 30,000 per month (Fixed Pay)With TDS deduction of 10%

 Responsibilities

• Edit around 13,000 words daily, ensuring the content follows the organisation's style guide and guidelines.
• Format documents according to established guidelines, ensuring consistent font usage, headings, and paragraph structures.
• Work within set timelines to meet project deadlines. 
• Assess the accuracy, coherence, and overall quality of written content.
• Improve the language flow and readability of content
• Verify information, statistics, and references to ensure accuracy and reliability.
• Collaborate with writers, senior editors, and other team members to provide constructive feedback and suggestions for improvement.
• Research to gather information on various topics, ensuring the accuracy and relevance of the content being edited.
• Play a role in maintaining the overall quality and integrity of the content produced by the organisation.

Qualifications:

• 1 - 2 years of work experience in content editing.
• Bachelor or Master degree in any related field.
• Ability to work independently and as part of a team. 
• Strong attention to detail and organisational skills. 
• Effective communication skills, both written and verbal.

Key skills: 

• Proofreading, 
• Excellent writing and editing skills
• Fact-checking
• An impeccable command of the English language.
• Understanding of SEO-related content
• Ability to handle multiple projects simultaneously
• Basic proficiency with computers, especially tools like Google Docs, MS Word, etc
• (Optional) A medical background or experience in editing similar content.

About Us:

Saint-Gobain group through its group company Grindwell Norton Limited has established INDEC - an International Delivery Center in Mumbai to provide IT solutions and services to the groups’ businesses Globally.

INDEC is currently organized into INDEC Application Development, INDEC Infrastructure Management and Cyber Security Management.

While INDEC Apps specializes in Software application development and maintenance services (ADM), INDEC Infra specializes in monitoring and managing the key IT infrastructure assets of the group deployed globally across 70 countries worldwide. INDEC provides IT Services and Solutions to the Saint-Gobain group through its state-of-the-art delivery centers based at Andheri – East in Mumbai. There are approximately 1200+ associates working in INDEC currently.

 INDEC Infra operates on the following service lines: Network Coordination Center (NCC/NOC), Data Center Infrastructure Support, IT Standards, Tools Engineering and Reporting Automation.

INDEC Cybersecurity provides 24/7 Security monitoring to detect & react on any suspicious activity in Saint- Gobain. It provides services on vulnerability scanning, web application firewall, endpoint protection, strong authentication, digital certificate, Win 10 MBAM and SFTS support.

Company Website:

https://www.saint-gobain.co.in/indec

Required Skills: Core PHP, PHP Framework, Angular JS, MY SQL

Key Responsibilities:

1. Maintenance of existing Portal developed in Core PHP

2. Redeveloping the existing portals using new technologies

3. Develop new portal as per user expectation using APIs

    Job summary

We are searching for a brilliant, flexible Android Developer to create novel apps that meet the needs of our target audience. To this end, the Android Developer’s Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customer’s feedback. Overtime, you will also be required to create app updates.

Responsibilities

      Design and build advanced applications for the Android platform

      Collaborate with cross functional teams to define. Design, and ship new features.

      Work with outside data sources and APIs

      Unit- test code for robustness, including edge cases, usability, and general reliability

      Work on bug fixing and improving application performance

Skills and Qualifications

      Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.

      Familiarity with RESTful APIs to connect Android applications to back- end services.

      Strong knowledge of Android UI design principles, and best practices

      Experience with offline storage, threading, and performance tuning

      Ability to design applications around natural user interfaces, such as touch

      Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

      Knowledge of the open source Android ecosystem and the libraries available for common tasks.

      Ability to understand business requirements and translate them into technical requirements.

      Familiarity with cloud message APIs and push notifications

      A knack for benchmarking and optimization

      Understanding of Googles Android design principles and interface guidelines

      Proficient understanding of code versioning tools, such as Git.

      Have at least 1- 2 years of experience.

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.

Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics

2 - 5 Years of Experience in any Programming any language (Polyglot Preferred ) & System Operations • Awareness of Devops & Agile Methodologies • Proficient in leveraging CI and CD tools to automate testing and deployment . • Experience in working in an agile and fast paced environment . • Hands on knowledge of at least one cloud platform (AWS / GCP / Azure). • Cloud networking knowledge: should understand VPC, NATs, and routers. • Contributions to open source is a plus. • Good written communication skills are a must. Contributions to technical blogs / whitepapers will be an added advantage.

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company