
Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
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Interaction Design (UX):
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Visual Design (UI):
- Create visually appealing and consistent user interfaces that align with brand guidelines.
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As a Data Engineering Lead at Company, you will be at the forefront of shaping and managing our data infrastructure with a primary focus on Google Cloud Platform (GCP). You will lead a team of data engineers to design, develop, and maintain our data pipelines, ensuring data quality, scalability, and availability for critical business insights.
Key Responsibilities:
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a. Lead and mentor a team of data engineers, providing guidance, coaching, and performance management.
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Backend Developer
About Us
It is a stealth mode startup founded by IIT/NIT alumni who held leadership positions in companies like MindTickle and Browserstack. We have a grand vision of disrupting how companies buy and sell from each other. We are working with early customers to build an enterprise-grade product that will be GA this year. It is backed by tier 1 VCs and angel investors from India and Silicon Valley.
Job Description
We are looking for a Backend Engineer to work closely with the founding team. We are looking for a developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
Responsibilities
- Develop platform and infra stack from scratch
- Writing reusable, testable, and efficient code
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Optimize application for maximum speed and scalability.
- Implementation of security and data protection
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Recording data and reporting it to proper parties, such as clients or leadership.
- Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
- Taking lead on projects, as needed.
Technology Skills
- Proven work experience as a NodeJs Backend developer and frameworks available with it like Express, Apollo Graphql. Typescript knowledge is a plus
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands-on with various Infrastructure pieces like databases, message queues/brokers
- Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
- Knowledge of Alerting and Monitoring tools.
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Integration of multiple data sources and databases into one system.
- Prior experience of the AWS cloud, knowledge about the Salesforce environment is a plus.
- Excellent project and time management skills.
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- Obsessed with best practices, structuring, documentation and have an eye for detail.
- Self starter with a high level of drive and commitment.
- High energy and drive to work in a startup environment.
- Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
- Ability to work under pressure and confidence to deal with complex issues.
- Good communication skills.
- Hands-on and detail oriented.
Location: Pune
Candidate profile : 3-6 years of experience in Backend Development

About us:
Maneuvering futuristic technologies to create such a socio-economic impact is DIATOZ Solutions Private Limited, an MSME registered under the government of India. With three business lines – services, products and consulting – DIATOZ is disrupting IT industry in India with a wide range of solutions like ezenotes, e2ehiring, salver, patapet, airpetgo, hectocommerce, ezevision, real-estate automation, first-of-its-kind agricultural marketplace, and many more. Something besides the high-end technology frameworks that takes a technology company beyond the margins of normality is the impact they create in the market. Founded in 2018, within a couple of years of its inception has come a long way. With a 110+ people strong talented workforce, the company has been contributing to Digital initiatives with its range of digital solutions. DIATOZ’s impressive portfolio in the fields of agriculture, education, hiring, pet care, AI/ML and real-estate is all set to concoct a revolution by progressively impacting the daily lives of billions of common people.
Kindly refer the below link for more details.
Start-up of the year 2020 –
https://www.cioinsiderindia.com/magazine/startups-of-the-year-december-2020/#page=26
Winner of Young Achievers Award 2020 –
https://www.iafindia.com/mr-monuranjan-borgohain/">https://www.iafindia.com/mr-monuranjan-borgohain/
Title – Front End Developer
Region: Bangalore
Employment Type: Full Time Regular Employee
Position: Software Engineer
Year Experience: 2-4yrs
Job Responsibilities and/or Success Factors:
- Review customer requirement, design flow and implement
- Review integration and regression test plans created by QA
- Supports users by developing documentation and assistance tools
- Required skills and experience include:
- BE in Computer Science or other field of study and applicable work experience
- Strong proficiency with Typescript.
- Highly proficient in React.js framework and its core principles such as components, reactivity, and the virtual DOM.
- Basic understanding of front-end technologies.
- Good Knowledge of Database like PostgreSQL and MSSQL
- Proficient understanding of code versioning tools, such as Git and SVN.
- Complete ownership in development and ensuring high performance and responsiveness to requests from the front-end.
- Knowledge of and desire to work in an agile development environment.
- Must have strong teamwork orientation and the ability to foster collaboration within and across teams.
- Should have motivation to learn new technologies in server-side web application.
- Should follow the best practices in the industry while coding.
Skills required: JavaScript, React.js, Graph QL Basic, Context API provider, Git
The ROLE
- Handle the inbound interest received by Marquee
- Get the inbound leads to setup an online demo with us
- Conduct a small research on the prospect’s company and background prior to the demo to conduct a smooth sales call
- Conduct online demos with the prospects and turn them into paying customers
- Ensure that the product demo is neat and organized
- Work with the prospects to understand their needs and pitch them the right Marquee product to solve their problems
- Manage on-going relationships with customers
- Run strategic follow ups (Calls/texts/emails) on the prospects to get in maximum sales
- Strive to achieve the sales targets
- Work with our Founder on strategic alliances - potentially travelling to various financial centers globally
Here are some important things to consider prior to applying to us:
- Knowledge/prior experience with startup fund raising is a distinct advantage
- WE'RE A REMOTE TEAM so you can work from wherever you like - you don't have to attend office on a day to day basis
- You should own a laptop
- EXCELLENT written & spoken English required
- We shall provide a 5-7 days training session once you join in

Job Description
Experience should have minimum 2 years.
Proficient with ReactJS/Redux
Designing and developing user interface solutions for websites, web and Mobile applications.
Design product and website layouts, assets, flows, sitemaps etc.
Create and maintain UI guidelines and templates.
Extensive knowledge of web technologies and building large scale web applications.
Expertise in JavaScript, HTML5 and CSS3 and Adoptive / Responsive web Design & Cross browser experience.
Expertise with cross-browser, cross-platform, and design constraints on the web.
Interact with other team members to incorporate innovations and vice versa.
Experience in working with Agile Methodology.
Ability to solve problems creatively and effectively.
Should possess excellent communication skills.



Having experience in developing both front-end and back-end in .Net Projects.
Strong knowledge of .NET web framework preferably the latest version.
Strong Knowledge on MVC, Web Services, Entity Framework, Store Procedure and LINQ.
Proficient in C#, with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
Skill for writing reusable libraries.
Familiar with various design and architectural patterns.
Knowledge of concurrency patterns
Familiarity with Microsoft SQL Server.
Experience/Knowledge in popular web application frameworks such as Angular2.
Understanding of fundamental design principles for building a scalable application.
Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds.
Experience/Knowledge in implementing automated testing platforms and unit tests
Having experience in Angular 2 ( type script), SQL and web services is A MUST
Proficient understanding of code versioning tools preferably Git.
Willingness to learn new technologies.

