
Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
Search

About Apprication pvt ltd
About
Connect with the team
Similar jobs
About us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its
clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,
Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather
than a company.
Job Role - Social Media Executive
Experience Level - 1 year
Location - Bangalore
Responsibilities:
● Create Campaign Strategies and monitor the execution to achieve the brand objective
● Objective Identification and delivery via curating the best digital strategy
● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads
● Handling social pages of Instagram, Facebook, LinkedIn, etc.
● Develop, implement and manage a brand's social media strategy on a monthly basis.
● Define the most important social media KPIs.
● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.
● Measure the success of every social media campaign, as per required metrics
● Stay up to date with the latest social media best practices and updates
● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.
● Monitor SEO and user engagement and suggest content optimization.
● Communicate with industry professionals and influencers to create a strong network via social media.
● Provide constructive feedback to the team and train them to achieve desired results.
JOB DESCRIPTION|SALES CONSULTANT – SETTLIN
About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.
To know more visit https://settlin.in
Basic Requirements:-
● Any Graduate/Post-Graduate with experience in sales
● Experience of 2-4 years in sales/pre-sales/counseling/customer support
● Good analytical, excellent negotiation & communication skills (English)
● Quick learning ability, adaptability to changing business needs
● Valid driver's license and reliable transportation
● Real estate sales are an added advantage
Key Responsibilities:
1. Accompany home-buyers on the already-scheduled property visits, showcasing the features and benefits of each property
2. Follow-up with the visited clients, addressing any concerns, educating them, and suggesting alternative properties to meet their needs
3. Negotiation support and Liaison
4. Maximize revenue generation and deal closures
5. Cultivate and maintain strong relationships with the Builder’s team to facilitate smooth property transactions
6. Coordinate with the in-house Tele-Consultant team & work closely with them
7. Analyzing the latest property market trends
8. Schedule and coordinate revisits, and new visits for existing customers
9. Utilize cold-calling techniques to generate leads and expand our client base.
10. Contribute to the continuous improvement of negotiation best practices
11. Provide regular reports to the manager regarding client interactions, property visits, and sales progress. -
Remuneration:
Fixed CTC: 3.6 LPA to 5 LPA (depends on experience & qualification) Monthly Incentives: Close deals and watch your rewards grow! 5k* incentives on closure of each deal So if you close 4 deals in a month, that month’s Incentive earned would be 5*4=20K
Growth & Opportunities ahead: All performing members in the above team, by default earn the opportunity to move ahead to the Team Lead role. The eligibility for moving to the Team Lead role is consistent performance for 8-12 months at current position. There is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 8-12 months, depending upon the vacancies available.
Other Good to know details before applying:
1. Weekends (i.e. Saturdays & Sundays) are working days. They are usually the most engaged days
2. First 2 months mandatory probation period with 1 paid leave allowed (apart from week-offs)
3. 6 days/week office. 1 day fixed week-off selected between Tuesday & Wednesday
4. General Office hours: 10.00 AM to 6.00 PM (Minimum 8 hours each work-day)
5. Total 30 days leave in a year
Our Tech Stack :
- PHP, Code igniter, MVC Framework
- Node JS, React JS, JavaScript, HTML, CSS
- Ajax, JQuery - Redis, SQL/Maria DB
- Linux
Few Challenges we are working on right now:
- Working on various optimization to improve page speed.
- Improving Server Response & Load balancing.
- Server side development on various projects.
- Customized CRM to increase leads handled per salesperson to double a day.
- Create a platform for users to create
Job Objectives:
- Integration of user
- facing elements developed by front
- end developers with server
- side logic
- Optimize web applications to maximize speed and scale. Support diverse clients from high
- powered desktop computers to small mobile devices
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Collaborate with senior management, operations & business team
- Building Rest APIs and maintain Database optimizations
Looking For:
- Great understanding of Node, react, Express, Socket.io, MVVM framework
- Worked on e- commerce website, server handling and deployments scripts
- The one who has worked on customer facing product for 2 years
- Strong knowledge of MEAN stack ( Min 1 yr professional working experience) with basic understanding of LAMP
- Experience designing scalable, fault tolerant systems and databases.
Visit to shops stores market and sales product
product are perfume brands
- Getting the sale” using various customer sales methodsForecasting sales, developing “out of the box” sales strategies/models and evaluating their effectivenessEvaluating customers skills, needs and building productive long lasting relationships
About Hubler:
Hubler is a one-of-a-kind SaaS product company helping enterprises manage, digitize, automate and optimize business processes with ease. We enable the development of customizable digital business applications with simple, user-friendly automation solutions. Hubler’s no-code, DIY platform lets enterprises build powerful apps to automate their unique business processes. Build on iOS, Android and Web simultaneously and provide the software that fits like a glove across teams. Founded in 2016, the company has led to the successful digital transformation of Over 50 SME and Large customers across varied industry verticals and functions.
Backend Developer (Django + MongoDB) Bangalore Role and Responsibilities We're looking for a hands-on Sr. Backend Developer to work on the design and development of our backend services which are written in Python/Django.
Responsibilities
● Developing restful APIs using the Python Django framework.
● Design and implementation of low-latency, high-availability, and performant applications.
● Interface with business to define requirements, and deliverables, and provide the necessary engineering expertise & support to ensure on-time delivery.
● Work closely with front-end team, Android team, iOS team, Designers and operations to ease integration skills.
● Expert in Python, with knowledge of Django.
● Familiarity with MongoDB, Redis, and Celery.
● Experience with web paradigms such as RESTful APIs, and Test-driven Development (TDD).
● Understanding of the threading limitations of Python, and multi-process architecture.
● Knowledge of user authentication and authorisation between multiple systems, servers, and environments
● Proficient understanding of Git code versioning tool.
● Proven ability to work in a fast-paced, agile and in ownership and results-oriented culture
● Experience with architecting systems for AWS is compulsory.
Qualifications
● 5+ years of experience building web-scale, highly available backends for web and/or mobile.
● 5+ years of experience with Django, MongoDB, Celery, and Django REST Framework.
● Strong problem-solving skills.
Responsibilities:
- Possessing excellent product knowledge to enhance customer experience
- Ability to conduct product demos, understand customer requirements and recommend solutions for different business use cases using our suite of tools & platforms.
- Assist sales team with upsell of new products to customers based on usage...
- Proactively engage with customers to provide support & assist while onboarding to reduce their time to "Glam! moments."
- Maintaining a pleasant working environment for your team
Basic Requirements:
- A bachelor’s degree in administration or related field.
- Excellent interpersonal, written & oral communication skills
- Usage of innovative methods for conflict resolution
- Must be fluent in English & Hindi
Tatsam is a stealth mode, venture-backed mental healthcare company based in India.
We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
RESPONSIBILITIES:
- Developing app using Flutter for both Android & iOS platforms.
- Writing quality code independently that is simple, reliable, and scalable.
- Evaluating and implementing out-of-the-box ideas for application development.
- Working with the team to manage, optimize, and customize multiple applications.
- Detecting and troubleshooting application issues.
REQUIREMENTS:
- Must have 2+ years of experience in native mobile development (Android / iOS).
- Must have 1+ years of experience in Flutter.Should have worked and successfully deployed apps using Flutter framework.
- Good knowledge of Flutter SDK & Dart programming language.
- Should have worked on mobile platforms like Android or iOS.
- Should have developed & worked with Flutter widgets for iOS & AndroidExperience with any of the state management solutions like Bloc, Provider, Mobx, etc.
- Mobile app architecture design and optimization.Extreme attention to detail and the ability to match the design as closely as possible.
- Ability to work closely with Product Managers, other development team members.
- Understanding of Functional Reactive Programming is a must.
- Comfortable with Test-Driven Development.
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.









