Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
Search
Shubham Vishwakarma
Full Stack Developer - Averlon
About Apprication pvt ltd
About
Connect with the team
Company social profiles
Similar jobs
Java
Spring BootWork Location - Bangalore (Should be ready to relocate)
Kindly go through the JD & company details if interested please revert with below details & acknowledge with your availability.
Mode of work: Hybrid weekly 2/3 Times Mumbai/ Bangalore location.
While you may already know about Wissen and the company history, here is a quick rundown for you.
INTERVIEW PROCESS:
- Hacker earth assessment
- Round 1
- Round 2
- Final Round
About Wissen Technology:
• The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
• Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
• Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
• Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
• Globally present with offices US, India, UK, Australia, Mexico, and Canada.
• We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
• Wissen Technology has been certified as a Great Place to Work®.
• Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
• Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, State Street, Flipkart, Swiggy, Trafigura, GE to name a few.
Website : www.wissen.com
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Job Description:
As per our conversation, please find below the job description for your review.
· Strong written/verbal communication skills
· Minimum 4-14 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork join pool and other threading concepts)
· Good knowledge of the JVM with an understanding of performance and memory optimization.
· Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
· Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.
· Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
· Expert level understanding of Object-Oriented Concepts and Data Structures
· Good experience in Database (Sybase, Oracle, or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
· While you may already know about Wissen and the company history, here is a quick rundown for you.
Salary Budget- 500000-800000/-
Experience- At least 3years work experience in manufacturing Sales (Fabrication & Sheetmetal)
Company Description
Rawmart is an end-to-end solution provider and enabler for manufacturers and SMEs based in Pune. We specialize in smart and cost-effective raw material procurement, seamless supply chain management, and process efficiencies to deliver superior cost and volumetric output. Our mission is to develop ecosystems across various product verticals and partner with SMEs nationwide. Our core principles are to involve, solve, and evolve to support manufacturing and procurement processes.
Role Description
This is a full-time on-site role for a Business Development Manager at Rawmart. The Business Development Manager will be responsible for identifying and establishing partnerships with manufacturers and SMEs, developing business strategies to promote growth, and managing client relationships. The role will involve conducting market research, analyzing industry trends, and presenting business proposals to potential partners. The Business Development Manager will also collaborate with internal teams to ensure seamless execution of projects and achieve business objectives.
Qualifications
- Proven experience in business development, sales, or related roles
- Strong negotiation and persuasion skills
- Excellent verbal and written communication skills
- Ability to build and maintain relationships with clients and partners
- Good understanding of manufacturing processes and supply chain management
- Strong analytical and problem-solving skills
- Ability to work collaboratively in a team environment
- Proficiency in MS Office
- Bachelor's degree in Mechanical Engineering/ any Engineering .
Designation : Business Development Executive
Cadre : Team Member
Position Reports to : Team Leader
Job Type : Full time
Location : Mumbai, BKC.
Shift Timings and Working Days :
US Shift : 7pm to 3.30 am
Working Days : Monday to Friday - Prefer male candidate
- Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday
General Shift : 9 am to 5:30pm
Working Days : Monday to Saturday - Prefer Female candidate
Additional Perk offer for Day Shift : Free Food will be offered.
ABOUT FINESTAR :
Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.
Job Description :
As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.
- Making outbound calls to potential clients
- Take care of existing & New Clients
- Closing sales leads and assisting the client in entire process
- Meeting or exceeding monthly goals assigned by the Team Leader
- Working with the team and keep developing new market opportunities
- Perform any other jobs assign by management
Desired Candidate Profile :
- Excellent English communication and presentation skills, both verbal and written
- Competitive and enthusiastic personality with negotiation skills
- Excellent interpersonal and customer-facing skills
- Expertise in Microsoft Office
Other Requirements/Details :
- Tech-savvy, proactive, and eager to learn attitude
- The logical, solution-oriented mindset with good analytical ability
- Bachelor's degree in any stream
- Fresher or 1-3 years of experience in Luxury domain is plus
- CTC Offer : Between 2.5 LPA to 3.5 LPA
- Immediate joiner
Requirement Details:
Experience: 4 + Years
Qualification: CA
Preferred Mumbai candidates only
Job Description:
1) AR function including raising invoices, following up on due invoices.
2) AP function including managing vendors, processing invoices, reviewing employee expenses, financial planning & analysis, budget & project control.
3) Review employee expense reimbursements for accuracy and completeness.
4) Conduct audit of credit card spending for all employees and raise PO's and verify vendor invoices.
5) Assist with the month end close process and Annual reports.
6) Business planning, forecasting & budgeting
7)Seek methods to enhance overall efficiency and performance
8)Identifying cost-saving opportunities at the organizational level
9)Identify areas for improvement and develop solutions to prevent project delays and help company meet its budgetary and cash flow goals
10)Scheduling and managing timelines
Interested candidates can share their resume
AngularJS (1.x)
Angular (2+)
JavascriptWe are one of the Fast-Growing Software System Integrator and Software Services Company focused on Communications IT. We combine our deep insight in communication industry, unmatched
technical expertise and comprehensive service portfolio to deliver to superior value to our Telecom Services Providers, ISVs and OEM customers. Since our beginning in 2006, we have grown in size and
scale. We bring in unmatched passion and commitment into each new engagement to make it a success. These qualities have earned us respect from customers across the world. Some of the most
well-known communication service providers trust us to design and manage their business-critical IT systems and processes.
Role: Angular Developer
Experience: 3 - 6 years.
Title: Art Producer/Senior Art Producer
Main responsibilities:
● Manage the art production of incredibly compelling, high-quality smartphone games.
● Plan and oversee the 2D, 3D, UI, and Technical Art planning using project planning tools like
Google or MS Excel sheet.
● Follow the delivery plan and coordinate with art, art leads, design, product, and engineering
for deliveries.
● Initiate and track all production processes through art stand up meetings, scrum, or similar
approach.
● Ensure timely delivery of art milestones while safeguarding the quality of artwork in
accordance with the pre-defined art production schedule.
● Work with art leads and art directors to evaluate and sign-up new outsourcing art and sound
vendors.
● Work with vendors to finalize the vendor delivery plan and co-ordinate with vendors for timely
deliveries.
● Work with project stakeholders to get their feedback on assets delivered by the vendors,
communicate back to the vendors, and get the updated asset deliveries.
● Contribute to improving the quality of our games, the productivity of our art teams, and the
efficiency of our art processes.
Profile / Requirements
● 5-10 years of overall experience in managing Art Production. Min 3 years of relevant
experience.
● Candidate must have worked on and have shipped at least 1 game on Play Store or App
Store (preferred).
● Must have experience in games developed in the Unity game engine.
● Must have experience of working with frontend Unity developers and technical artists,
product managers, and game designers.
● Experience in tools like Jira, Slack, Asana, Trello, Monday, Google docs, and Google sheets.
● Experience with asset management tools like AlienBrain or any similar software.
● Extremely strong project management skills and good at planning in all situations.
● Excellent knowledge of game art production pipelines.
● Excellent interpersonal skills, combining leadership and diplomacy.
● Excellent verbal and written communication skills.
Makebot Robotic Solutions PVT. LTD.
About the Company
Makebot is a leading Ed-Tech service provider offering new age experiential learning for student’s in K-12 segment. Presence across India, Malaysia and Australia, Makebot offer STEAM programs including coding, AI & ML, Data science, Cyber Security & scratch based programs for students and teachers. Makebot is a subsidiary of Globalspace Technologies, a BSE listed company and also funded by Times of India group.
Profile: Manager-Business Development
As a Business Development Manager you will be the driving force in improving a company’s market position and maximizing its financial growth by developing business solutions which includes new sales strategies, sales pitches & business plans to obtain maximum sales volume, profitability & customer satisfaction.
Key Responsibilities
- Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services, new ways of reaching existing markets.
- Developing growth strategies and plans
- Generate leads and cold call prospective customers
- Managing and retaining relationships with existing clients
- Increasing client base
- Writing business proposals
- Identifying and mapping business strengths and customer needs
- Researching business opportunities and viable income streams
- Drafting and reviewing contracts
- Reporting on successes and areas needing improvement.
- Communicating new product developments to prospective clients.
- Have to lead a team as well as individual contributor.
- Think strategically – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
- B2B Sales
Desired Profile:
- Educational background –MBA with 2+ years of experience
- Strong understanding of technology and business
- Knowledge of Ed-tech industry, educational institutions, K-12 segment is a plus
- Highly analytical and detail-oriented
- Willing to take calculated risks to grow business
- Excellent verbal and written communication with interpersonal skills
- Proven people leadership skills
- Must be willing to learn
C#**Job Description:**
* Work directly with clients first to understand, then to map business needs to technical solutions.
* Assess existing applications and recommend approaches for modernization.
* Document and present solutions to enterprise architects.
* Rapidly prototype and prove solutions using the latest technologies native code for Windows Phone and Windows PCs.
* Expertise WinRT, WPF,UWP,WCF and Silverlight frameworks
* Deep skill with XAML/C#
* Understanding of web architecture (SOAP, JSON, etc)
* Knowledge of Object oriented programming rules, Logical reasoning
* Knowledge of the MVVM pattern and popular tools for MVVM development (such as Visual Studio and MVVM Light
Jenkins
KubernetesBelow is the Job details:
Role: DevOps Architect
Experience Level: 8-12 Years
Job Location: Hyderabad
Key Responsibilities :
Look through the various DevOps Tools/Technologies and identify the strengths and provide direction to the DevOps automation team
Out-of-box thought process on the DevOps Automation Platform implementation
Expose various tools and technologies and do POC on integration of the these tools
Evaluate Backend API's for various DevOps tools
Perform code reviews keep in context of RASUI
Mentor the team on the various E2E integrations
Be Liaison in evangelizing the automation solution currently implemented
Bring in various DevOps best Practices/Principles and participate in adoption with various app teams
Must have:
Should possess Bachelors/Masters in computer science with minimum of 8+ years of experience
Should possess minimum 3 years of strong experience in DevOps
Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/SonarQube)
Should possess expertise in optimizing the DevOps stack ( Containers/Kubernetes/Monitoring )
2+ Experience in creating solutions and translate to the development team
Should have strong understanding of OOPs, SDLC (Agile Safe standards)
Proficient in Python , with a good knowledge of its ecosystems (IDEs and Frameworks)
Proficient in various cloud platforms (Azure/AWS/Google cloud platform)
Proficient in various DevOps offerings (Pivotal/OpenStack/Azure DevOps
Regards,
Talent acquisition team
Tetrasoft India
Stay home and Stay safe
Ruby on Rails (ROR)
Ruby
Amazon Web Services (AWS)- Have proven experience of working on back-end web frameworks like RoR (preferable) or Python/Django or Node.js
- A good command over at least one JavaScript frameworks like React.js, Vue.js or Angular
- Be excellent in understanding of relational database structures, have knowledge of unstructured databases (NoSQL) will be an added advantage
- Possess expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc.
- Have knowledge of working on cloud technologies and exposure of AWS services (EC2, RDS, S3, etc)
- Have the ability to work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time
- Have an Understanding of the - Agile- behavior and reflection of the same
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon