Customer Support executive

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• A bachelor's degree in English, Journalism, Communications, Marketing, or a related field is typically preferred. 
• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives  and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content  that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

What you’ll be doing

• Lead the development of our platform’s front end.
• Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
• Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
• You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
• Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
• Manage product development priorities, deadlines, and deliverables.
• Ensure high-performant and responsive web applications and websites.

Skills & Qualities we’re looking for

• Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
• 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
• You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
• Knowledge of codebases and version control systems (Git).
• You have experience debugging performance issues with UI in modern browsers across multiple platforms.
• Well-versed with SQL database design & RDBMS concepts.
• Strong arithmetic reasoning, logical and analytical thinking skills.
• Strong knowledge of code quality maintenance and performance analysis.

Managing software delivery operations for AI projects. The job requires managing the delivery process by gathering customer requirements and working with the engineering team to manage the delivery process. Requires experience in managing hi-tech software project operations management experience.

Sr Salesforce Lightning developer

Requirements:

• 8+ years of professional software development experience in Salesforce
• Minimum 3 years of experience working on Service cloud
• Worked on Service cloud, developing in Salesforce ecosystem consisting of Apex, Visualforce, Custom Objects, Workflows, Triggers, Jobs, etc.
• Hands-on experience on Salesforce lightning framework - Mandatory
• Salesforce certified developer certification is needed for this role
• Minimum 2 years into LWC

Nice to have :

• Understanding of modern UI technologies and frameworks like AngularJS, React, AJAX, Bootstrap

Role Description

Business Development Manager

We are seeking an ambitious, smart and target-oriented individual for generating sales to join our business development team. This role is a hybrid role in a middle to senior position.

Requirements

·        Excellent Communication skills - verbal and written (Verbal Skills, Command over Language, Fluency)

·        Ambitious and aggressive approach towards sales

·        4 to 6 years of experience in a sales role (preferably in PR agency/ handling a PR role for a company, or a media company / agency or a digital marketing agency or role)

·        Diligent, persistent with strong follow-ups

Responsibilities

• Identifying new opportunities and clients
• Generating leads via multiple sources including but not limited to cold calling, emailing, social media, and others
• Develop the pipeline of new business coming in to the company by preparing for potential growth opportunities
• Contributing to pitch presentations and pitching to clients to acquire new business
• Coordinating with the team and founders to come up with new offerings to increase revenue from existing clients
• Competitor analysis: Should keep a close eye on the work done by competitors and come up with strategies to acquire those clients
• Providing management with client / market feedback
• Ability to do research and build a digital marketing strategy - including audience, brand & category research
• Maintaining a good relationship with clients
• Mapping potential business deals by contacting potential clients; discovering and exploring opportunities
• Meeting the agency’s business targets
• Developing long-term relations with clients
• Differentiating the agency’s solutions in comparison to the competitors to get more conversions
• Great communication and people management skills
• Record and maintain information on business closed, ongoing projects, etc. on an ongoing basis in the agency’s in-house systems and records

Benefits to the candidate

·        Getting first-hand experience closing and managing clients from across the globe

·        Getting the opportunity to learn about the publica relations industry from the ground-up

·        Working closely with the founding team with decades of industry knowledge

·        Working in an environment that allows freedom and offers opportunities to grow and learn within and beyond the specific role

·        Experience of working in a diverse remote team that spans across Asia, North America & other regions

Compensation

·        Basic in-hand salary: The range will be between INR 6 to 8 lacs per annum depending upon prior experience

·        Incentive structure: There will incentives in the form of commissions involved depending upon the service and the market. These will be discussed in detail during the interview

Job Location

Candidate has the flexibility to work from home or any location of their choice.

Timings: 6.00 pm to 3.00 am IST (adjusted as per daylight savings)

The work shift is as per Eastern Time

Industry: Public Relations, Internet, Online Media

Company Description

Established in 2014, Facilius Inc. (www.faciliusinc.com) is a Public Relations and media placement agency. It works directly with top-tier media outlets such as Forbes, Entrepreneur, Variety, US Weekly and many more. It operates on a unique model unlike any PR agency where they work with a clientele that includes entrepreneurs, businesses, corporates, celebrities, and professionals across the US, UK, middle east, Asia and other regions. The team currently includes 21 people from across the globe.