Customer Support executive

• Configure, maintain, and support Oracle RMCS (Revenue Management and Contract Management) based on business requirements.
• Analyze and independently resolve RMCS functional and technical issues, defects, and production incidents.
• Perform root-cause analysis, troubleshooting, configuration changes, and technical fixes for RMCS-related issues.
• Manage RMCS setup and configuration, including revenue contracts, performance obligations, allocation, revenue recognition, and accounting rules.
• Understand and troubleshoot the end-to-end data flow between Oracle EBS and RMCS across various business scenarios.
• Analyze EBS-to-RMCS interfaces, integrations, transaction flows, and data synchronization issues.
• Develop or modify technical solutions using SQL/PLSQL, APIs, interfaces, and other Oracle technical components where required.
• Support integration-related issues involving Oracle EBS, Oracle Fusion, RMCS, AR, GL, Order Management, and other upstream/downstream systems.
• Validate configuration and technical changes through unit testing, integration testing, and defect resolution.
• Work with functional and business teams to understand requirements and translate them into RMCS configuration or technical solutions.
• Perform impact analysis for RMCS enhancements, fixes, and configuration changes.
• Monitor RMCS processing and investigate failed transactions, incorrect revenue recognition, accounting discrepancies, and interface errors.
• Support implementation, enhancement, migration, and production support activities for RMCS.
• Prepare technical/functional documentation covering configuration, integrations, issue resolution, and business processes.
• Ensure solutions follow Oracle RMCS best practices while minimizing unnecessary customization.

Job Title : Chief Technology Officer (CTO) – Blockchain & Web3

Location : Bangalore & Gurgaon

Job Type : Full-Time, On-Site

Working Days : 6 Days

About the Role :

• We are seeking an experienced and visionary Chief Technology Officer (CTO) to lead our Blockchain & Web3 initiatives.
• The ideal candidate will have a strong technical background in Blockchain, Distributed Ledger Technology (DLT), Smart Contracts, DeFi, and Web3 applications.
• As a CTO, you will be responsible for defining and implementing the technology roadmap, leading a high-performing tech team, and driving innovation in the Blockchain and Web3 space.

Key Responsibilities :

• Define and execute the technical strategy and roadmap for Blockchain & Web3 products and services.
• Lead the architecture, design, and development of scalable, secure, and efficient blockchain-based applications.
• Oversee Smart Contract development, Layer-1 & Layer-2 solutions, DeFi, NFTs, and decentralized applications (dApps).
• Manage and mentor a team of engineers, developers, and blockchain specialists to ensure high-quality product delivery.
• Drive R&D initiatives to stay ahead of emerging trends and advancements in Blockchain & Web3 technologies.
• Collaborate with cross-functional teams including Product, Marketing, and Business Development to align technology with business goals.
• Ensure regulatory compliance, security, and scalability of Blockchain solutions.
• Build and maintain relationships with industry partners, investors, and technology vendors to drive innovation.

Required Qualifications & Experience :

• 10+ Years of overall experience in software development with at least 5+ Years in Blockchain & Web3 technologies.
• Deep understanding of Blockchain protocols (Ethereum, Solana, Polkadot, Hyperledger, etc.), consensus mechanisms, cryptographic principles, and tokenomics.
• Hands-on experience with Solidity, Rust, Go, Node.js, Python, or other blockchain programming languages.
• Proven track record of building and scaling decentralized applications (dApps), DeFi platforms, or NFT marketplaces.
• Experience with cloud infrastructure (AWS, Azure, GCP) and DevOps best practices.
• Strong leadership and management skills with experience in building and leading high-performing teams.
• Excellent problem-solving skills with the ability to work in a fast-paced, high-growth environment.
• Strong understanding of Web3, DAOs, Metaverse, and the evolving regulatory landscape.

Preferred Qualifications :

• Prior experience in a CTO, VP Engineering, or similar leadership role.
• Experience in fundraising, investor relations, and strategic partnerships.
• Knowledge of cross-chain interoperability and Layer-2 scaling solutions.
• Understanding of data privacy, security, and compliance regulations related to Blockchain & Web3.

Valuedesign Services Pvt Ltd

Valuedesign is a leading provider of customized prepaid, gift card, and loyalty solutions, empowering businesses to engage with customers and strengthen their brands. The company is publicly listed in Japan and operates in multiple countries, including India. Valuedesign offers a wide range of solutions featured in top banks' rewards catalogues and coalition loyalty programs , reaching over 100,000 stores and working with 1,000+ brands.

·       Job Title: Enterprise Business Development Manager

·       Role Description

This is a full-time on-site role for an Enterprise Sales Manager located in Mumbai (Mulund West). The role involves conducting sales presentations, account management, lead generation, sales operations, and driving sales growth through strategic sales initiatives.

·     Job Description

• The person will own sales, revenue numbers & should have a track record of delivering on same.
• Take ownership of and drive business relationships with large/Medium corporate enterprises from generating Sales Lead, Leading Client thru Sales Cycle, Negotiating & Closing cases.
• Be able to directly interact & maintains sustainable relationships with the appropriate customer's key decision-makers (levels: CEO/CMO/CTO)
• Have worked extensively in solution selling.
• Develop strategies and business plans for meeting growth and revenue milestones
• Qualify opportunities and build business pipeline
• Understand customer problems and work with technical team to build solutions.
• Develop and execute strategies to drive business in new and existing markets
• Enable success through relationship management, cross-functional planning, and analytical insights and support
• Support to develop and executes the agreed customer strategy
• Support the account business targets and is responsible for the achievement of the same.
• Support to develop a strategic partnership/alliance partner to drive mutually beneficial revenue opportunities

·     Desired Candidate

• 5-8 years’ Experience of services selling like Solution Selling, Gift Cards Platforms, Loyalty Programs or Software services, IT Solutions/ Software (SaaS)
• Track record of meeting the target numbers from year-on-year
• Significant experience with face-to-face presentations to executive level decision makers
• Show consistent success with a maintaining and building client relationships within an enterprise account base
• Experience creating and developing long-term client relationships
• Evidence of high performance, entrepreneurial spirit and team player
• Graduate, MBA in Sales/ Marketing will be an advantage
• Excellent communication in English and local language
• Ready to work as an Individual Contributor and travel across the required region.

Strong sponsor acquiring and managing profile

Mandatory (Experience): Must have 2+ years of experience in sponsorship sales, business development, partnerships, or events sales

Mandatory (Skills 1): Must have experience in identifying & acquiring sponsors

Mandatory (Skills 2): Must have experience creating sponsorship decks, proposals, and pitching

Mandatory (Skills 3): Must have handled negotiations and closure of sponsorship deals

Mandatory (Skills 4): Must have managed pre-, during, and post-event sponsor engagement

Mandatory (Skills 5): Must be proficient in powerpoint and excel

Mandatory (Education): Bachelor's degree in Marketing, Business, Communications, or a related field

Mandatory (Note): Must be comfortable in a fast-paced, deadline-driven environment

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities:

1. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 

2.Telugu & Kannada language candidates are more preferable with good english proficiency 

3 . Develop a sales strategy to achieve organizational sales goals and revenues 

4. Sales Closure of hair and skin clients 

5. Responsible for driving consultation to Location allotted 

6. Develop and implement new sales initiatives, strategies and programs. 

7. Contacting potential client via email or phone to establish rapport and set up meetings 

8. Developing sales goals for the team and ensuring they are met 

9. Negotiating on phone, email or in-person 

10. To provide report and feedback to upper management about what is and is not working 

11. To provide detailed report and feedback to upper management 

12. Extensive Follow-up for the Clients allotted 

13. Giving client good client experience

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

We are looking for a HubSpot expert with demonstrable, hands-on experience implementing HubSpot’s marketing, sales, operations, and customer service automation.

You should have a solid understanding of the HubSpot Inbound Marketing ecosystem in order to facilitate lead generation, nurturing, scoring, and closing.

You will be responsible for executing marketing automation and inbound strategies, as well as implementation within the HubSpot platform.

Responsibilities and Duties:

Set up and manage marketing/sales automation through Hubspot

• Marketing Hub: Setting up a newsletter, Managing Blog, Content marketing, Social Media Marketing, SEO, Pillar-Cluster strategy, Marketing Automation
• Sales Hub: Sales Enablement using documents, Meeting tool, Sequences, Calling tool integration, Task management (follow-ups), Deal Management, Reporting, Mail provider integrations - Gmail, Outlook, etc.
• Service Hub: Automatic ticket creation, Custom stages of a custom Service pipeline, Workflows within different stages, Automatic ticket opening and closures
• CMS: Website migration, Domain configuration, Website management, Traffic analytics

Leverage all Hubspot features effectively; this includes:

• Import/export of data (contacts/companies/deals)
• Data segmentation
• Creating active and static lists
• Data normalization
• Email Marketing using HubSpot (newsletters, promotional, services)
• Creating deal stages and pipeline
• Create conversation inbox
• Lead Generation implementation
• Creating emails (content, design, and automation)
• Creating Landing pages (content, design & development, and automation)
• Creating workflow & sequences
• Creating chatbots/chat flows
• Creating Reports and dashboard
• Manage and improve engagement programs in Hubspot to move leads through the marketing and sales funnel
• Own and execute automated Hubspot email and multi-channel campaign
• Setting up and maintaining triggers and workflows
• Segment and analyze prospect database to target campaigns
• Own the lead scoring and manage the handover to sales of leads for prospecting
• Ensure data about lead quality and results is captured and utilized for subsequent processes
• Brainstorm and develop email marketing strategies and test their success and key metrics
• Map & own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention
• Creation of required landing pages, email templates for activity
• Accountable for tracking and reporting on results from demand generation campaigns
• Advise and strategize the creation of web pages, landing pages, emails, templates, forms, workflows, contacts, integrations, settings in HubSpot
• Work with the content team to develop content to attract, acquire and nurture qualified and targeted audiences to the business
• Work closely with the sales team on strategies for customer acquisition and retention
• Coordinate with marketing to ensure all campaigns are delivered on time, with proper segmentation to maximize engagement.

• At least, 5+ years of experience in actively using HubSpot platform including CRM, marketing, and sales automation
• Ability to learn new processes quickly, and pivot as needed
• A passion to stay current with issues and trends in digital marketing
• Hands-on experience in HubSpot feature usage, email campaign delivery, setup & analytics
• Excellent analytical, organizational & troubleshooting skills
• Solid understanding of performance marketing, conversion, and online customer acquisition
• Good in data analysis and reporting
• Customer Journey Mapping experience
• Hubspot Certified
• Experience in WordPress CMS

Job Description :

We are hiring experienced PHP Developer responsible for developing web applications. Your primary focus will be the development of all server-side logic.

You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

- Design and Build Web Applications.

- Prior experience of custom APIs creation and good command with MySQL is required.

- CodeIgniter & Laravel prior knowledge is required.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and API.

- Should be able to develop the application with effective coding with minimal errors/bugs.

- Work on bug fixing and improving application performance.

- Ability to be a self-starter, prioritize your work, stay organized, self-motivating and work and motivate well in a team environment is critical.

- Should be able to manage the whole project solely or in the team.