
telesale
Telecalling Job Description
Job Title: Telecaller / Telecalling Executive
Job Summary:
A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.
š Key Responsibilities
- Make outbound calls to potential or existing customers
- Handle inbound calls and respond to customer inquiries
- Explain products/services clearly and persuade customers
- Generate sales leads or close sales (depending on role)
- Maintain records of calls and customer details
- Follow up with customers for feedback or future sales
- Achieve daily/weekly/monthly targets
- Resolve customer complaints or escalate when necessary
šÆ Required Skills
- Good communication and interpersonal skills
- Fluent in required languages (e.g., English, Hindi, etc.)
- Persuasive and convincing ability
- Basic computer knowledge (CRM tools, MS Excel, etc.)
- Patience and active listening skills
- Ability to handle rejection and pressure
š Qualifications
- Minimum: High school diploma or equivalent
- Preferred: Graduate in any field
- Prior experience in sales/customer service is an advantage
ā° Working Conditions
- Office or call center environment
- May involve shift work (including night shifts for international processes)
- Performance-based targets and incentives
š¼ Types of Telecalling Roles
- Sales Telecaller
- Customer Support Executive
- Lead Generation Executive
- Collection/Recovery CallerĀ

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If you are fluent in Playwright, agentic AI workflows, and modern test engineering ā and want to build something genuinely new rather than maintain legacy frameworks ā we invite you to join our team. ERP domain knowledge is a strong plus and will accelerate your impact.
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Architect and evolve the AI-native automation framework ā extending Playwright-based agents with LLM-powered planning, test generation, and self-healing capabilities.
Use AI tools extensively (Claude, GitHub Copilot, LLM APIs) to design, generate, and augment automation suites ā reducing human authoring effort while increasing scenario coverage.
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Validate AI/ML outputs including prediction accuracy, recommendation relevance, natural-language responses, and inference API payloads.
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Collaborate with Product Managers, AI/ML Engineers, and QE leads to define AI feature release quality gates and automation coverage targets.
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BS/MS degree in Computer Science, Software Engineering, or a related field.
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8+ years of experience in test automation engineering, with at least 3+ years working with AI/LLM-based systems or agentic automation frameworks.
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Demonstrated experience using AI tools (Claude API, OpenAI, GitHub Copilot, or equivalent) to accelerate test authoring, framework design, or output evaluation.
Track record of designing and implementing AI-based automation solutions ā not just using automation tools, but building the frameworks others use.
Experience integrating automation into CI/CD pipelines (GitHub Actions, Jenkins, or Azure DevOps).
Experience with performance, scalability, or data-drift testing of AI features in production or pre-production ERP contexts.
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Familiarity with Ajera, Costpoint, Vantagepoint, or comparable project-based ERP systems.
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Experience building or working with self-healing automation frameworks or AIOps tooling.
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Familiarity with data privacy and compliance frameworks in AI-enabled enterprise software.
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Deep, hands-on proficiency with Playwright ā including agentic patterns, multi-step workflow automation, and integration with LLM backends.
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Strong understanding of LLM/ML concepts from a QA perspective: prompt engineering, hallucination detection, output scoring, explainability validation, behavioral consistency testing.
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Familiarity with ReportPortal, Grafana, or equivalent for test execution dashboards and quality metric visualization.
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Applicants must read the JD and understand the JD throughly
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Location: Chennai, Tamil Nadu (On-site/Hybrid)
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Flexible to Add API of 2022 Technologies.
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