Cutshort logo
undefined logo
telesale
0 - 10 yrs
₹2L - ₹5L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Sales
Marketing
Business Development
Communication Skills

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

šŸ”‘ Key Responsibilities

  • Make outbound calls to potential or existing customers
  • Handle inbound calls and respond to customer inquiries
  • Explain products/services clearly and persuade customers
  • Generate sales leads or close sales (depending on role)
  • Maintain records of calls and customer details
  • Follow up with customers for feedback or future sales
  • Achieve daily/weekly/monthly targets
  • Resolve customer complaints or escalate when necessary

šŸŽÆ Required Skills

  • Good communication and interpersonal skills
  • Fluent in required languages (e.g., English, Hindi, etc.)
  • Persuasive and convincing ability
  • Basic computer knowledge (CRM tools, MS Excel, etc.)
  • Patience and active listening skills
  • Ability to handle rejection and pressure

šŸŽ“ Qualifications

  • Minimum: High school diploma or equivalent
  • Preferred: Graduate in any field
  • Prior experience in sales/customer service is an advantage

ā° Working Conditions

  • Office or call center environment
  • May involve shift work (including night shifts for international processes)
  • Performance-based targets and incentives

šŸ’¼ Types of Telecalling Roles

  • Sales Telecaller
  • Customer Support Executive
  • Lead Generation Executive
  • Collection/Recovery CallerĀ 


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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