Customer Retention Specialist

Job Description:

Job Title: Sales Representative – US Process

Location: Mumbai, India (Work from Office)

Shift: US Shift (Night Shift)

Experience: 3+ years in US Sales / International BPO

Job Overview:

We are looking for highly motivated Sales Executives to join our US process for apprication.com. The role involves handling inbound & outbound sales calls, engaging with potential clients, and closing deals.

Candidates with strong communication skills, a proven sales track record, and US sales experience will be preferred.

Key Responsibilities:

Engage & Qualify Leads: Speak with US-based businesses, understand their requirements.

Sales & Closure: Handle objections, provide customized solutions, and close deals efficiently.

Follow-ups & Relationship Building: Maintain regular follow-ups with potential customers via calls, emails, and messages.

Achieve Sales Targets: Work towards monthly and quarterly sales goals with a strong result-driven approach.

CRM Management: Maintain detailed records of customer interactions, follow-ups, and sales closures in the CRM system.

Market Insights: Stay updated on industry trends, competitors, and new sales techniques to optimize conversions.

Required Skills & Qualifications:

✅ 3+ years of experience in US Sales / International BPO (mandatory)

✅ Proven experience in sales closures

✅ Strong communication skills in English (verbal & written)

✅ Ability to handle objections & negotiate effectively

✅ Confidence in handling US clients & overcoming cultural differences

✅ Ability to work in a target-driven environment

✅ Flexibility to work in US time zones (Night Shift)

Apply Now! If you have the skills and experience to succeed in this role, we want to hear from you.

Role Description:

The role is a full-time, on-site position based in our HSR Layout, Bengaluru office. The tele sales professional will conduct outbound and inbound calls to engage potential and existing clients, present Life Designer’s services, and convert leads into opportunities.

Day-to-day tasks include understanding client needs, explaining service offerings, updating CRM records, and following up on prospects to close sales. The role also involves coordinating with internal teams, providing clear communication to clients, and maintaining high standards of customer experience.

Qualifications:

• Strong Sales skills with the ability to generate leads, pitch services, and close deals over the phone.
• Excellent Communication abilities, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build long-term client relationships.
• Experience in Training or a willingness to learn sales scripts, product knowledge, and tele sales best practices.
• Proven experience in tele-sales, inside sales, or a similar client-facing role, preferably in tech, digital, or service industries.
• Comfort using CRM tools, call tracking systems, and basic productivity software.
• Ability to work in a fast-paced environment, meet targets, and manage multiple leads simultaneously.

Minimum educational qualification: A high school diploma; a bachelor’s degree in business, marketing, or related fields is an advantage.

Sales Executive / Academic Counsellor – Job Description.

Location: HSR, Bangalore

Work Mode: Work From Office

Employment Type: Full-time

Function: B2C Inside Sales

Working Days: 6 days per week

Weekly Off: Rotational

Working Hours: 11:00 AM - 9:00 PM

Experience: 6 months- 2 years

Industry: EdTech only

Budget- upto 6 lpa

(Must have experience selling IIT courses to working professionals)

About Techademy

Techademy is a learning and skilling platform focused on helping professionals and

learners build relevant technology and business skills through industry-aligned training

programs.

As AI continues to transform how professionals work, Techademy delivers programs

designed to help learners understand and apply emerging technologies including

Artificial Intelligence, Generative AI, Agentic AI and other technology domains.

We are building a high-performance B2C sales team to help professionals, graduates

and learners identify the right upskilling opportunities and enroll in programs aligned

with their career goals.

About the Role

We are looking for a Sales Executive / Academic Counsellor who is highly driven by

targets, enjoys speaking with prospects, and has a strong ability to convert qualified

leads into paid enrollments.

This is not a customer-support role.

This is a performance-driven inside-sales role where you will handle prospective

learners, understand their career and learning requirements, recommend relevant

programs, overcome objections, follow up systematically and close enrollments.

You will be expected to operate in a high-volume sales environment and take complete

ownership of your sales funnel and revenue targets.

If you enjoy sales, competition, incentives and the satisfaction of closing deals, this role

is designed for you.

Roles

• Maintain high daily calling and activity levels.

• Work effectively in a high-volume calling environment, with an expectation of

approximately 200+ calls per day, depending on the lead flow and calling

process.

• Maintain productivity and quality throughout the working day.

• Continuously identify opportunities to improve conversion rates, average sales

value and revenue performance.

Must Have

• Minimum 6months of relevant sales experience.

• Proven experience working against individual sales targets.

• Strong inside-sales experience.

• Demonstrated ability to convert leads and close sales.

• Strong verbal and written communication skills.

• Strong objection-handling and negotiation skills.

• Excellent follow-up discipline.

• Comfortable working with high call volumes.

• Comfortable working in a target-driven and performance-oriented environment.

• Ability to handle rejection and maintain persistence.

• Strong ownership of individual revenue and enrollment targets.

• Willingness to work 6 days per week.

• Comfortable with performance-based incentives and variable compensation.

Strongly Preferred

Candidates with experience in any of the following will be given preference:

• EdTech sales.

• Academic counselling.

• University program sales.

Job Description

Position: Sales Executive – Healthcare

Company: BeatO

Location: Sultanpur, New Delhi

Work Mode: On-site

Working Days: 6 days a week

Qualification: Graduation/12th Pass

Experience: 1–4 years

Shift: 9:30 Am - 6:30 Pm

About the Role

We are looking for a motivated and target-oriented Sales Executive to join the GLP-1 Telesales team. The candidate will be responsible for handling incoming and assigned leads, understanding customer requirements, explaining the GLP-1 healthcare program, handling objections, booking doctor consultations, and converting leads into paid program enrollments.

This is a phone-first sales and closure role that requires strong communication, follow-up discipline, CRM knowledge, empathy, and the ability to build trust with customers.

Key Responsibilities:

• Handle fresh and follow-up leads generated through app traffic, marketing campaigns, referrals, and partner channels.
• Connect with customers over the phone and understand their goals, health context, requirements, and readiness.
• Explain the GLP-1 program journey clearly and guide customers toward the appropriate next step.
• Book doctor consultations and follow up with customers who miss or postpone consultations.
• Convert qualified leads into paid GLP-1 program starts and complete the onboarding process.
• Handle customer objections related to pricing, safety, side effects, expected outcomes, and commitment.
• Follow approved sales scripts and communication guidelines while addressing customer concerns.
• Maintain accurate customer information, call dispositions, follow-up dates, and notes in the CRM.
• Coordinate with doctors, healthcare teams, and operations for a smooth customer handover.
• Consistently achieve daily and monthly targets related to calls, connects, consultation bookings, revenue, and collections.
• 
  

Required Skills & Experience:

• 1–4 years of experience in Telesales, Telecalling, Inside Sales, or B2C Sales D2C.
• Strong sales and closure mindset.
• Experience handling leads and converting prospects into paying customers.
• Strong follow-up and relationship-building skills.
• Comfortable working with daily/monthly sales targets and conversion metrics.
• Excellent spoken Hindi and decent English communication skills.
• Good objection-handling and negotiation skills.
• Comfortable using CRM systems and maintaining accurate sales records.
• Ability to communicate with customers with empathy, clarity, and trust.
• Willingness to work from the office 6 days a week.

Preferred Industry Background

Candidates from the following sectors will be preferred:

• Weight-loss / Weight-management programs
• Healthcare
• Diagnostics
• Pharmacy
• Healthcare plans
• Wellness
• EdTech
• FinTech

Sales Representative

We seek a skilled and driven Sales Representative who excels in a fast-paced sales environment. This

individual will contribute to the attainment of lead acquisition and conversion goals by engaging in

calls, collaborating with channel partners, visiting prospective clients in-person and generating

interest while qualifying prospects.

Responsibilities:

1. Establishing connections with company CXOs through LinkedIn, understanding their needs, and

initiating initial discussions with the relevant channel head.

2. Conducting daily calls to follow up on generated leads, both inbound and outbound, to

assess their qualification.

3. Handling both inbound and outbound calls to evaluate lead qualifications.

4. Comprehending client requirements and effectively presenting product

offerings.

5. Qualifying leads and forwarding them to the respective stakeholders.

Requirements:

1. Demonstrated expertise in handling incoming and outgoing calls.

2. 0 to 1 years of sales experience, preferably in the Fintech sector.

3. Proven track record in successful lead generation.

B2B sales experience is essential.

4. Fundamental knowledge of business banking and lending products.

5. Proficient in managing a high volume of calls daily with a strong phone

presence.

6. Familiarity with CRM systems, such as Freshworks or equivalent.

7. Exceptional verbal and written communication skills.

Effective listening and presentation capabilities.

8. Ability to multitask, prioritize, and efficiently manage time.

9. Previous experience in a financial organization is

advantageous.

Job Title: Telecaller (1+ Years' Experience)

Job Summary: We are looking for a proactive and result-oriented Telecaller with at least 1 year of experience to handle outbound and inbound calls, generate leads, and maintain strong customer relationships.

Key Responsibilities:

• Make outbound calls to potential and existing customers to inform them about products/services.
• Handle inbound inquiries and provide accurate information.
• Generate and qualify leads and schedule follow-ups.
• Maintain a database of customer interactions and update CRM systems regularly.
• Achieve daily/weekly/monthly calling and conversion targets.
• Address customer queries and resolve concerns professionally.
• Coordinate with internal teams for smooth customer handling.

Requirements:

• Minimum 1+ years of experience as a Telecaller or in a similar role.
• Excellent communication in English.
• Ability to handle rejection and remain motivated.
• Basic knowledge of MS Excel/CRM tools.
• Strong convincing and negotiation skills.

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and persuade customers
• Generate sales leads or close sales (depending on role)
• Maintain records of calls and customer details
• Follow up with customers for feedback or future sales
• Achieve daily/weekly/monthly targets
• Resolve customer complaints or escalate when necessary

🎯 Required Skills

• Good communication and interpersonal skills
• Fluent in required languages (e.g., English, Hindi, etc.)
• Persuasive and convincing ability
• Basic computer knowledge (CRM tools, MS Excel, etc.)
• Patience and active listening skills
• Ability to handle rejection and pressure

🎓 Qualifications

• Minimum: High school diploma or equivalent
• Preferred: Graduate in any field
• Prior experience in sales/customer service is an advantage

⏰ Working Conditions

• Office or call center environment
• May involve shift work (including night shifts for international processes)
• Performance-based targets and incentives

💼 Types of Telecalling Roles

• Sales Telecaller
• Customer Support Executive
• Lead Generation Executive
• Collection/Recovery Caller 

Job Title: Sales Executive – International Outbound Sales

Location: Hybrid

Experience: 2–3 Years

Regions Covered: USA, Europe, APAC

Job Description:

We are looking for a confident, target-driven sales professional who thrives on building connections across global markets. If you're someone who loves picking up the phone, crafting sharp outreach messages, and turning cold prospects into warm conversations — this role is for you.

Key Responsibilities:

 • Make outbound calls to prospects across USA, Europe & APAC, confidently representing the company on every call

 • Identify and reach decision-makers — CEOs, CTOs, Founders & Business Heads

 • Generate qualified leads through cold calling, email outreach & LinkedIn prospecting

 • Run targeted LinkedIn and cold email outreach campaigns

 • Schedule discovery/demo meetings for the Sales & BD team

 • Handle follow-ups, reminders, and first-level objection handling

 • Maintain accurate CRM records and pipeline updates

 • Support post-meeting follow-ups and proposal discussions

Required Skills & Experience:

 • 2–3 years of experience in outbound sales, inside sales, or lead generation

 • Prior experience with international clients (USA, UK, Europe, or APAC)

 • Excellent spoken and written English

 • Hands-on experience with cold calling, email outreach & LinkedIn prospecting

 • Working knowledge of CRM tools such as HubSpot, Zoho, etc.

 • Strong research skills, follow-up discipline, and a target-driven mindset

Preferred / Bonus Skills:

 • Experience in IT services, SaaS, software, or digital services sales

 • Familiarity with LinkedIn Sales Navigator, Apollo, Lusha, Lemlist, etc.

 • Understanding of B2B sales funnels and lead qualification

Education:

Bachelor's degree in Business, Marketing, Commerce, Computer Applications, or a related field

Role: Sales Executive

Industry Type: IT Services & Consulting

Employment Type: Full Time, Permanent

Department: Sales & Business Development

Candidate Preference: Female candidates preferred. Candidates should have strong communication skills, a customer-focused approach, and the ability to handle consumer sales inquiries effectively.

Key Responsibilities

1. Lead Management and Sales Conversion

Contact leads generated through the company website, Meta advertisements, WhatsApp, online marketplaces, partner networks, and creator campaigns.

Respond promptly to incoming enquiries through phone calls, WhatsApp, and email.

Understand customer requirements and recommend appropriate products based on their needs and budget.

Explain product features, pricing, applications, and usage accurately.

Handle objections relating to pricing, product suitability, functionality, and installation.

Convert qualified leads into orders through website checkout, payment links, or relevant sales channels.

2. Follow-ups and Pipeline Management

Follow up consistently with interested prospects, undecided customers, and abandoned-cart leads.

Maintain accurate records of leads, customer interactions, follow-up dates, and sales outcomes.

Update the CRM or lead-tracking system regularly.

Re-engage previous enquiries during promotional campaigns and festive offers.

Ensure every assigned lead is tracked and has a clear next step.

3. Customer Relationship Management

Deliver a professional and positive customer experience throughout the sales journey.

Coordinate with the operations team on order confirmation, delivery updates, and customer requirements.

Follow up with customers after purchase to understand their experience.

Encourage satisfied customers to share reviews, testimonials, and referrals.

Escalate product or service issues to the relevant team and follow up until resolution.

4. Sales Reporting and Marketing Support

Achieve monthly sales and lead-conversion targets.

Track daily calls, connected conversations, follow-ups, conversions, and pending leads.

Prepare regular sales reports for the reporting manager.

Share customer feedback, common objections, FAQs, and lead-quality insights with the marketing team.

Support partner and creator campaigns by engaging and converting the leads they generate.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

Monthly sales revenue against assigned targets.

Lead-to-order conversion rate.

Response time for new enquiries.

Number and quality of customer conversations.

Follow-up consistency and pipeline management.

Customer experience and issue resolution.

CRM accuracy and timely reporting.

Average order value and relevant product upgrades or bundles.

Candidate Requirements

Must Have

1–4 years of experience in inside sales, tele-sales, or consultative B2C sales.

Proven ability to achieve sales targets and convert enquiries into orders.

Strong verbal communication and persuasion skills in English and Hindi. Knowing Tamil / Kanada is a plus

Schedule appointments for the field sales team (if applicable).

Meet daily/weekly/monthly call and sales targets.

Build and maintain good customer relationships.

Provide feedback to the team to improve the calling process.

Required Skills & Qualifications:

Minimum 12th pass; graduation is a plus.

Good communication skills (Hindi/English or regional languages).

Basic computer knowledge and familiarity with CRM tools.

Ability to handle rejection and work under pressure.

Strong persuasion and negotiation skills.

Positive attitude and willingness to learn.

Preferred Experience:

0–2 years of experience in telesales, customer service, or BPO.

(Freshers with good communication skills are welcome.)

Work Location: In person