Sales Manager

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

We are looking "Go Developer" for Reputed Client @ Bangalore Permanent Role.

Experience: 4+ Yrs

Responsibilities:

Software Development:

• Design, develop, and maintain efficient, reusable, and reliable Go code.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Ensure the performance, quality, and responsiveness of applications.

System Architecture:

• Contribute to the architecture, design, and implementation of scalable and secure software systems.

• Work on system integration and deployment strategies.

Code Review and Quality Assurance:

• Participate in code reviews to maintain code quality and ensure the team's best practices are followed.

• Implement and maintain unit and integration tests to ensure code robustness, usability, and reliability.

Troubleshooting and Debugging:

• Identify and troubleshoot issues in production and non-production environments.

• Collaborate with the operations team to diagnose and resolve system-related issues.

Documentation:

• Create and maintain technical documentation for software development processes, procedures, and code.

• Document code and processes for knowledge sharing and onboarding purposes.

Collaboration:

• Collaborate with other team members and stakeholders to understand requirements and translate them into technical solutions.

Continuous Learning:

• Stay up-to-date with the latest industry trends, technologies, and best practices.

• Proactively identify areas for improvement and propose viable solutions.

JD - System Analyst

1. Analysis and design of technical functionality and features.
2. Creation of requirements document and definition, Epics, User stories and addition of same to Fresh Release.
3. Facilitate daily scrums, stand-ups and meetings to monitor project progress and resolve any issues the team may be experiencing.
4. Collaborate with product owner and stakeholders and clear project obstacles and impediments that could slow down the team’s progress.
5. Meet and coordinate with internal stakeholders to establish project scope, system goals, and requirements.
6. Help the team boost their productivity and performance and helps development team create high-quality products.
7. Arrange and optimize product backlog.
8. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
9. Translate highly technical specifications into clear non-technical requirements.
10. Manage the set-up and configuration of systems. Provide documentation of all processes and training as needed.
11. Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
12. Draw up, supervise and document testing schedules for complete systems.
13. Perform design, implementation, and upgrades of information systems to meet the business and user needs.
14. Implement best practices for scalability, support ability, ease of maintenance and system performance.
15. Identify options for potential solutions and assess them for both technical and business suitability.
16. Oversee implementation of a new system including data migration.

Job Description:

Responsibilities:

·

Own end-to-end

execution, measurement, reporting, and optimization of campaigns across

channels with goals to increase New users Acquisition, Scale GMV across the

campaign, and deliver platform GMV & ROAS

·

Partner with

internal teams to optimize campaign performance (targeting, optimization,

creative direction, etc.)

·

On a day-to-day

basis, you will be expected to optimize campaigns based on data breakdowns and

insights.

·

Understand ways to

scale campaigns across platforms in an optimal manner.

·

Perform interest

research in Facebook using audience insights and ads manager.

·

Create audiences on

Facebook for custom, lookalike, and saved audiences.

·

Perform keyword

research using keyword planner and any other tools

·

Understand

operations of Facebook business manager, Google ads, pixels, etc.

·

Create a digital

media plan based on requirements across multiple platforms

·

Understand how

content works across different social media platforms

·

Create insightful

reports based on data from performance marketing campaigns

·

Tag with your copy

and art partners to achieve a digital-first creative output on campaigns.

Eligibility

·

Strong communication

skills

·

Strong creative and

analytical skills

·

Be able to take 100%

ownership of the process from start to finish

·

Strong quantitative

mindset & data-driven approach to digital marketing; expert in excel-based

data modeling, analytics tools.

·

Ability to multitask

in a fast-paced work environment.

·

Punctual and

dedicated to meeting goals & deadlines.

·

Able to effectively

work independently, and as part of a team.

·

An early adopter

attitude towards technology

Profile Roles and Responsibilities :

A) Recruit, Train, and Coach the Sales Team

1. Recruit and train to ensure that there is enough strength to handle the sales projections 15 days in advance

2. Provide training, help, and second voice to the sales advisors to help them achieve their targets

3. Develop rebuttals for the evolving customer queries and train the team members on the same

4. Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

1. Develop sales target for each of the team member and explain them the same with deadlines

2. Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations

3. Conduct daily team hurdles to brief the team on the team and individual targets

4. Motivate team members to meet and exceed targets