Inside Sales Counselor

About Us:

MyOperator and Heyo are India’s leading conversational platforms, empowering 40,000+ businesses with Call and WhatsApp-based engagement. We’re a product-led SaaS company scaling rapidly, and we’re looking for a skilled Software Developer to help build the next generation of scalable backend systems.

Role Overview:

We’re seeking a passionate Python Developer with strong experience in backend development and cloud infrastructure. This role involves building scalable microservices, integrating AI tools like LangChain/LLMs, and optimizing backend performance for high-growth B2B products.

Key Responsibilities:

• Develop robust backend services using Python, Django, and FastAPI
• Design and maintain a scalable microservices architecture
• Integrate LangChain/LLMs into AI-powered features
• Write clean, tested, and maintainable code with pytest
• Manage and optimize databases (MySQL/Postgres)
• Deploy and monitor services on AWS
• Collaborate across teams to define APIs, data flows, and system architecture

Must-Have Skills:

• Python and Django
• MySQL or Postgres
• Microservices architecture
• AWS (EC2, RDS, Lambda, etc.)
• Unit testing using pytest
• LangChain or Large Language Models (LLM)
• Strong grasp of Data Structures & Algorithms
• AI coding assistant tools (e.g., Chat GPT & Gemini)

Good to Have:

• MongoDB or ElasticSearch
• Go or PHP
• FastAPI
• React, Bootstrap (basic frontend support)
• ETL pipelines, Jenkins, Terraform

Why Join Us?

• 100% Remote role with a collaborative team
• Work on AI-first, high-scale SaaS products
• Drive real impact in a fast-growing tech company
• Ownership and growth from day one

Job Title:

Service Desk / Helpdesk Support Technician – Level 1

Work Location:

Bangalore (24/7 Rotational Shifts)

Experience Required:

3+ Years (International / Global Client Support preferred – North American or European experience)

Job Description:

We are looking for a Service Desk / Helpdesk Support Technician (Level 1) to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate should have prior experience handling calls or tickets for global clients, excellent communication skills, and a strong understanding of IT support principles.

Roles and Responsibilities:

• Respond to requests for technical assistance following prescribed procedures.
• Diagnose, triage, and resolve hardware, software, application, or basic network-related issues.
• Log all interactions, troubleshooting steps, and resolutions accurately within the incident management tool.
• Assign unresolved tickets to the appropriate support team while ensuring timely follow-up.
• Proactively monitor, follow up, and expedite the resolution of open or pending tickets.
• Identify and escalate high-priority issues requiring immediate attention.
• Research reported incidents using available tools and information sources.
• Stay current with system updates, policies, and changes.
• Adhere to work schedules, attendance, and leave policies.
• Participate in recruitment activities, such as initial candidate screenings (as required).
• Ensure compliance with CGI and client IS/IT policies, code of conduct, and quality standards.

Required Skills and Competencies:

• Excellent verbal and written communication skills in English (neutral accent).
• Strong customer service orientation with problem-solving abilities.
• Knowledge of ITIL and ITSM concepts.
• Hands-on experience with incident management tools and ticketing systems.
• Basic understanding of IT systems, applications, and networks.
• Ability to multitask, type efficiently, and handle customer interactions simultaneously.
• High attention to detail, adaptability, and learning mindset.
• Resilience under pressure with a performance-driven approach.

Preferred Qualifications:

• Experience supporting international/global clients (North America/Europe).
• Exposure to 24x7 support environments and rotational shift models.
• Familiarity with remote desktop tools, Active Directory, and Microsoft Office suite.
• ITIL Foundation certification (preferred but not mandatory).

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

Dear Candidate

Greetings from App Ideas Infotech Pvt Ltd

App Ideas Infotech Pvt Ltd looking for a Ionic Developer. The App Ideas is the leading Web & Mobile App Development Company that can help your business grow with innovative and engaging solutions. We build cutting-edge digital solutions with the quick-engaging user interface and user experience. Over the years we have established ourselves as the leading service provider for mobile app development, web development, Web and graphic design, e-commerce development, IOT development and games development.

Min. Experience:- Fresher to 6 months

Job Location: A’bad (Nikol-Naroda)

Bond:- 1 Year

Salary :- 10k to 20k (Depends on Skills and experience)

Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others.

Job Description:

• Design and build applications for the iOS and Android platform using Hybrid Technologies
• Develop responsive web application UIs using HTML5, CSS, and JavaScript.
• Ensure the performance, quality, and responsiveness of applications
• dentify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as GIT or SVN
• Familiarity with continuous integration
• Design and develop scalable web applications using open source technologies
• Collaborate with a team to define, design, and ship new features
• Develop a hybrid application with IONIC 2, Cordova
• Develop responsive web application UIs using HTML5, CSS, and JavaScript.
• Work with UX Designers, Mobile Architects other Developers to implement full stack web and mobile solutions
•  

Benefits:

• Only 5 days working
• Flexible job timing
• Company Provide necessary training
• Great Career enhancement opportunity
• Excellent learning opportunities
• Paid Leaves, festival leaves

If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.

With Regards,

Trusha Kachhadiya

HR Executive

App Ideas Infotech Pvt Ltd

Web: http://www.theappideas.com/">www.http://www.theappideas.com/">theappideas.com

ABOUT COMPANY

StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.

Our Core Value Proposition

• Convenient - the boxes are delivered to your doorstep, saving you time and effort.
• Personalised- your box is curated by your own personal stylist based on your preferences.
• Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box. 

Responsibilities and Duties

• Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
• Tracking daily and monthly reports of the calls and conversions made.
• Training new joinees with pitching and other guidance.
• Visiting StyleCracker events and do on ground sales.

Key Skills
Communications, Telecommunication, Inside Sales

Required Experience and Qualifications

• Excellent communication skills. Proficient in English
• Good Convincing Power
• Event Handling.
• Target Oriented
• Budget: 20 ,000 - 25,000 + incentives
• Job Type: Full-time

Location:

Mumbai, Dadar