Inside Sales Counselor

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

As an experienced and enthusiastic Pre-Sales Specialist / Telecaller, you will be responsible for identifying and contacting education institutes to generate leads for our EdTech solutions. Your efforts will directly contribute to our growth and our mission to transform education through technology.

Key Responsibilities:

• Identify and target education institutes, including schools & institutes, to generate qualified leads,follow up,nurture & communicate to close for our EdTech products and services.
• Assess and qualify leads based on their needs, budget, and readiness to engage with our sales team.
• Initiate contact with prospective clients through outbound calls, emails, and other channels.
• Effectively present our EdTech solutions and value propositions.
• Develop a deep understanding of our EdTech solutions, including features, benefits, and pricing, to engage in meaningful conversations and inquiries from potential clients.
• Build and maintain positive relationships with potential clients, providing information, answering questions, and nurturing leads through the sales funnel.
• Maintain detailed records of lead interactions, status, and outcomes in the CRM system.
• Provide regular reports on lead generation activities to ensure an up-to-date pipeline.

Qualifications and Experience:

• Proven experience in pre-sales, lead generation, or telecalling, for education sector.
• Excellent communication and interpersonal skills, with strong telephone etiquette and persuasive abilities.
• Bachelor's degree in Sales, Marketing, or a related field (EdTech or school experience preferred).

Company Profile:Scholar Clone is an innovative education and training solution provider company. We help students, teachers, and institutes by providing next-generation education solutions at affordable prices using the best technology. We are one of the leading-edge technology companies offering end-to-end learning solutions and integrated business applications to a wide spectrum of clients, including education institutes and government organizations.

We are seeking a Senior or Staff Software Engineer (Node.js, Azure and React ) to lead new software development initiatives to join our team.

Responsibilities:

• Contribute hands-on to coding, code reviews, architecture, and design efforts, setting a solid example for the team.
• Will be a tech lead and manage a small engineering team, fostering a collaborative and productive work environment.
• Work closely with cross-functional teams, including Product Management and Data Engineering, to build empathetic and user-centric products.
• Drive the development of robust and scalable web experiences, leveraging modern technologies and best practices.
• Provide technical guidance and mentorship to team members, promoting continuous learning and growth.
• Collaborate with stakeholders to define and prioritize engineering initiatives aligned with business goals.
• Ensure high code quality, maintainability, and performance through the implementation of best practices and coding standards.
• Foster a culture of innovation, encouraging the team to explore new technologies and approaches to problem-solving.

Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (advanced degree preferred).
• 7+ years of professional experience in software engineering, with at least 1 year in a technical leadership role.
• Strong experience in product engineering, with a focus on building empathetic and user-centric products.
• Extensive experience in web development, particularly with technologies such as Node.js and React.
• Familiarity with cloud infrastructure, specifically Azure, and containerization technologies like Docker.
• Solid understanding of software development best practices, design patterns, and coding standards.
• Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with Agile development methodologies (e.g., Scrum, Kanban).

Preferred Qualifications:

• Experience with web scraping techniques and tools.
• Knowledge of SQL query optimization and performance tuning.
• Familiarity with automated testing, continuous integration, and continuous deployment (CI/CD) practices.
• Experience with DevOps practices and tools (e.g., Jenkins, Ansible, Terraform).

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link: https://zrec.in/es8UJ?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Skills Required:

• Must worked on Enterprise Mobile app designs.
• Must understand user behaviour based designs
• Must have UX knowledge and exposure in building or improving UX  
• Should have used Figma and Adobe XD

Automation Testing

• Lead end to end Testing Automation Process
• Design and implement efficient Testing practices
• Conduct Test case and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
• Participate in Planning meetings and ensure quality at all levels of SDLC
• Provide estimations for Manual and Automation
• Provide Testing and Automation Strategy for newly developed Features
• Identify the right tool and set up the automation framework for UI, API, and unit level
• Increase Automation confidence by reducing random test failures
• Work closely with the Development team and ensures code is delivered with high code coverage
• Responsible for QA metrics and Automation ROI and report them to management
• Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
• Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
• Measure and Investigate Defect Leakage and provide preventive measures
• Identify CI / CD tools, define branching strategies, setup CI / CD pipeline

Net Developer

• Experience range 2-7 years
• Excellent web development experience in large scale applications
• Experience with Winforms
• Classic ASP, C#, .NET, MVC, SQL, JavaScript Bootstrap, Web API skills are a must
• Strong experience with C#, .NET Core, and relevant design patterns
• Strong MS-SQL query skills
• Knowledge of classic .asp
• Proficiency in front-end development with JavaScript and HTML

Role Overview 

As a Senior Backend Engineer, you will be working closely with our core team in building products from  scratch into large-scale platforms and solving business problems leveraging new and innovative  technology. More than anything, we are looking for engineers that are eager to learn and build a  meaningful company. We are a small team and encourage engineers to wear many hats 

Responsibilities  

• Design and build highly reliable and performant applications that deliver a great user experience.
• Own large technical deliverables and execute in a structured manner.
• Take the accountability of the overall health of the applications you build.
• Platformize components as libraries, utilities and promote reuse.
• Be able to conceptualize and develop prototypes quickly

Skills & Requirements

      ▪ Work Experience between 2 to 6  years in large scale applications with desire to work  in fast paced startups  

▪ Experience/Knowledge of Node.JS, Express .JS, AWS, MongoDB.

      Deep understanding of your tools: Languages, frameworks, systems.

• Collaborating with a team of like-minded and experienced engineers for Tier 1 customers, you will focus on data engineering on large complex data projects. Your work will have an impact on platforms that handle crores of customers and millions of transactions daily.

• As an engineer, you will use the latest cloud services to design and develop reusable core components and frameworks to modernise data integrations in a cloud first world and own those integrations end to end working closely with business units. You will design and build for efficiency, reliability, security and scalability. As a consultant, you will help drive a data engineering culture and advocate best practices.