Tele calling executive

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

●       Deep knowledge and hands-on experience of Java & UI stack.

●       Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.

●       Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI

●       Practical experience of test-driven development and constant refactoring in continuous integration environment.

●       Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases

●       Experience working in an agile team, practicing Scrum, Kanban, or XP

●       Experience of performing Functional Analysis is highly desirable.

●       Excellent communication and teamwork skills.

People skills:

●       End to end ownership in driving team towards delivery.

●       Performance and productivity orientation to promote high-quality results.

●       Profound analytical skills and problem-solving abilities.

●       Good communication and excellent interpersonal skills.

●       Pro-active and flexible working approach.

●       Ability to think outside the box to resolve problems.

●       Efficient and well organized, detail oriented.

Key Skills

• In depth knowledge of Node.js
• Knowledge of integration with front-end JavaScript libraries and frameworks like react js
• Should be experienced with Micro-services.
• Knowledge of both SQL and NoSQL databases such as MySQL, Oracle, MongoDB
• Working experience of Git preferably bitbucket.
• Good knowledge of CI/CD preferably using bitbucket pipelines and Jenkins.
• Working knowledge of agile methodologies and techniques

• Work closely with the Business Analysts and Finance Business teams to gather requirements for reports, interfaces, extensions, integrations
• Develop functional and technical design and documentation for Oracle Applications dependent data  conversions, interfaces, custom reporting, and custom applications including use of documented revision control.
• Participate in the design, development and maintenance of Conversions,
• Modifications/Customizations and Interfaces to/from Oracle’s Suite of Business Applications.
• Open, manage, and resolve Oracle Service Requests with Oracle Support.
• Drive the resolution & troubleshooting of issues during development and post production support.
• Design, Document and Perform Unit Testing to validate product functionality

• Bachelors' degree in business, computer science or related field
• 6+ years of experience in supporting Oracle Financials Functions.
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor
• Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
• Extensive Oracle Finance (Fusion) Development experience.
• Ability to multi-task and perform effectively in a fast-paced environment.
• Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
• Proven ability to work remotely and independently in support of Clients/Business
• Ability to work with Multicultural environment across the world