
Delivery Lead – Professional Services (Digital Marketing & AI Search)
at AI-first digital marketing and SEO technology company
We are looking for a strategic and operational Delivery Lead to lead our Professional Services organization across Digital Marketing, AI Search, and Digital Experience.
This is a General Manager-level role responsible for customer outcomes, delivery excellence, profitability, growth, people leadership, and AI-driven innovation across multiple service lines.
What You’ll Do
- Lead multidisciplinary teams across Paid Media, SEO, Local Search, GEO, AI Search, Analytics, Content, Digital Experience, CRO, and Consulting.
- Own delivery quality, customer satisfaction, utilization, capacity planning, forecasting, and profitability.
- Build scalable SOPs, playbooks, governance, QA frameworks, and delivery processes.
- Partner with Customer Success and Sales on enterprise relationships, executive engagements, RFPs, SOWs, pricing, renewals, and expansion.
- Drive AI-first delivery, automation, and new service offerings to improve productivity, quality, and margins.
- Build dashboards and operating mechanisms to improve delivery predictability and operational efficiency.
- Lead and develop managers and multidisciplinary teams, building a strong leadership pipeline and high-performance culture.
What We’re Looking For
- 15+ years of experience in Digital Marketing, Agency Services, Professional Services, or Digital Consulting.
- 7+ years leading multidisciplinary delivery organizations.
- Strong experience managing enterprise customers, large teams, and multiple service lines.
- Strong understanding of digital marketing, SEO, analytics, content, digital experience, and emerging AI Search / GEO capabilities.
- Proven expertise in Professional Services financial management, forecasting, utilization, margins, pricing, SOWs, and account growth.
- Excellent executive communication and stakeholder management skills.
Success Looks Like
- Strong GRR, NRR, CSAT/NPS, and customer health
- Professional Services revenue and margin growth
- Improved utilization, delivery predictability, and profitability
- Increased cross-sell, upsell, and new service adoption
- Higher AI adoption and operational efficiency
- Strong leadership development, engagement, and retention
The Ideal Candidate
You are a General Manager, Professional Services Leader, Digital Strategist, and AI-first Operator who knows how to bring multiple capabilities together into a scalable, profitable, customer-focused delivery organization.
You don't need to be the deepest expert in every function—you need to know how to connect the dots, challenge experts, lead teams, and deliver measurable business outcomes.
What We Offer
- Competitive compensation and performance incentives
- Comprehensive benefits
- Global, collaborative, and innovative environment
- Career growth and professional development
- Opportunity to build and scale an AI-first Professional Services organization

Similar jobs
Title - Engineering Manager
Location – Remote
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people.
We believe that every role has meaning, and every Egnyter should
be respected. With 17,000 customers worldwide and growing, you
can make an impact by protecting their valuable data. When joining
Egnyte, you’re not just landing a new career, you become part of a
team of Egnyters that are doers, thinkers, and collaborators who
embrace and live by our values:
- Invested Relationships
- Fiscal Prudence
- Candid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content
security and governance that enables organizations to
better protect and collaborate on their most valuable
content. Established in 2008, Egnyte has democratized
cloud content security for more than 17,000 organizations,
helping customers improve data security, maintain
compliance, prevent and detect ransomware threats, and
boost employee productivity on any app, any cloud,
anywhere. For more information, visit www.egnyte.com
WHAT YOU’LL DO & QUALIFICATIONS:
Experience:
- 12+ years of software engineering experience, with 4+ years managing backend or infrastructure teams (including managing senior and staff engineers).
- Proven track record operating high-scale production systems— petabyte-scale, with tens of thousands of requests per second or more.
- Deep, hands-on expertise with object stores or distributed storage systems, including consistent hashing, quorum and replication protocols, erasure coding, storage tiering, compaction, garbage collection, and the trade-offs in an S3-style API.
- Strong systems fundamentals: storage, networking, OS, concurrency, and performance engineering.
Technical skills:
- Strong coding ability in Java and Python.
- Production experience with the surrounding stack: nginx,
- HAProxy, Redis, MySQL. Practical experience running
- workloads on GCP and Azure, and a working knowledge of
- AWS S3 (API semantics, consistency model, operational
- behavior).
- Experience with observability, capacity planning, and cost
- engineering at scale.
Leadership:
- A player-coach mindset — leading through clarity of technical
- vision, strong hiring, and high standards, not through distance
- from the work.
- Track record of building durable, inclusive teams and
- developing engineers into tech leads and managers.
- Excellent written and verbal communication.
- Calm and effective during incidents; thoughtful and structured
- afterward.
Nice to Have
- Experience building or operating an S3-compatible service, or
- contributions to an open-source storage system (Ceph, MinIO,
- SeaweedFS, HDFS, Cassandra, etc.).
- Experience with content-addressable storage, deduplication,
- encryption-at-rest, and compliance regimes (SOC 2, HIPAA,
- FedRAMP, GDPR).
- Experience running multi-region, multi-cloud storage
- footprints and managing petabyte-scale migrations
BENEFITS:
- Competitive salaries
- Medical insurance and healthcare benefits for you and your
- family
- Fully paid premiums for Term life insurance
- Personal Accident Insurance
- Flexible hours and PTO
- Gym and fitness reimbursement
- Childcare reimbursement
Equal Employment Opportunity
At Egnyte, we celebrate our unique differences and thrive on our
diversity for our employees, our products, our customers, our
investors, and our communities. Our global Egnyte Employee
Communities (EECs) support representation and inclusion across our
diverse workplace. Egnyters are encouraged to bring their whole
selves to work and to appreciate the many differences that
collectively make Egnyte a higher-performing company and a great
place to be.
Any employees with questions or concerns about equal employment
opportunities in the workplace are encouraged to bring these issues
to the attention of hr at egnyte.com. Egnyte will not allow any form of
retaliation against employees who raise issues of equal employment
opportunity. If employees feel they have been subjected to any such
retaliation, they should contact hr at egnyte.com. To ensure the
workplace is free of artificial barriers, violation of this policy
including any improper retaliatory conduct will lead to discipline, up
to and including discharge. All employees must cooperate with all
investigations conducted pursuant to this policy.
J.D/Role
- Need to perform diagnostic audiological evaluation on adults and children.
- Perform PI functions and acoustics immittance.
- Performs pure tone audiometry test, impedance audiometry, and Tympanometry test.
- Fills all forms and signs test evaluation sheets.
- Performs hearing aid consultation and trial.
- Perform and guide customers in setting up hearing aids.
- Performs fittings, orientations, and checks.
- Fit and dispense prospective clients with an appropriate make and model of hearing aid technology and product
- based on their hearing loss situation.
- Guides customers in cleaning methods and usage of hearing aids.
- Do a minor repair of aid.
- Performs regular follow-up with customers and takes their feedback.
- Select and administer the appropriate diagnostic procedures for each patient based on age and performance ability.
II.Skill Set
- Need to have good communication skills.
- Be empathetic to clients.
- Need to be updated with technology and testing advances.
- Need to have and develop good customer care skills.
Responsibilities :
- Lead the development of the backend systems for our client's first product.
- Build reliable, secure, and performant backend systems.
- Drive test coverage and continuous delivery automation within the team.
- Mentor and provide feedback to teammates.
- You should have a min of 8 years of software development experience and management.
- Can write code that is readable, maintainable, secure, and performant.
- Know the importance of tests and how to approach writing different types of tests, good intuition for REST API design
- Deep understanding of relational databases, transactions, entity-relationship modeling.
- Comfortable writing highly concurrent systems.
- Experienced in using profilers, tuning garbage collection, optimizing SQL queries.
Desired Skills :
- Golang, Java, Python, Ruby, Node.
|
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns |
|
Design, build and maintain our social media presence |
|
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) |
|
Identify trends and insights, and optimize spend and performance based on the insights |
|
Brainstorm new and creative growth strategies |
|
Plan, execute, and measure experiments and conversion tests |
|
Collaborate with internal teams to create landing pages and optimize user experience |
|
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points |
|
Instrument conversion points and optimize user funnels |
|
Collaborate with agencies and other vendor partners |
|
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate |
|
Transforming from agency driven to in-house digital marketing functioning |
|
Supporting in building in-house digital marketing function |
Job Description:
- Develop, test, and maintain applications to specified designs & standards in Laravel.
- Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.
- Write and execute unit tests.
- Implement front-end interfaces & experiences with modern HTML/CSS/jQuery.
- Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability.
Skills & Experience:
- 4+ years of experience in Laravel.
- Experience in Core PHP using MVC Architecture.
- Ability to write APIs including Restful APIs.
- Knowledge of database operations with MySQL/MariaDB, Stored procedures.
- Knowledge of front-end technologies (HTML5, CSS3, JavaScript, jQuery, etc.).
- Knowledge and experience of OOPS.
- Knowledge of engineering practices like CI-CD.
- Strong documentation, communication, and team collaboration skills.
- Working knowledge of Lumen (preferred).
- Must have full knowledge of latest version of Laravel & PHP
- Product Analytics: This is the first and most obvious role of the Product Analyst. At this capacity, the Product Analyst is responsible for the development and delivery of tangible consumer benefits through the product or service of the business.
- In addition, in this capacity, the Product Analyst is also responsible for measuring and monitoring the product or service’s performance as well as presenting product-related consumer, market, and competitive intelligence.
- Product Strategy: As a member of the Product team, the Product Analyst is responsible for the development and proposal of product strategies.
- Product Management Operations: The Product Analyst also has the obligation to respond in a timely manner to all requests and inquiries for product information or changes. He also performs the initial product analysis in order to assess the need for any requested changes as well as their potential impact.
- At this capacity, the Product Analyst also undertakes financial modeling on the products or services of the business as well as of the target markets in order to bring about an understanding of the relations between the product and the target market. This information is presented to the Marketing Manager and other stakeholders, when necessary.
- Additionally, the Product Analyst produces reports and makes recommendations to the Product Manager and Product Marketing Manager to be used as guidance in decision-making pertaining to the business’s new as well as existent products.
- Initiative: In this capacity, the Product Analyst ensures that there is a good flow of communication between the Product team and other teams. The Product Analyst ensures this by actively participating in team meetings and keeping everyone up to date.
- Pricing and Development: The Product Analyst has the responsibility to monitor the market, competitor activities, as well as any price movements and make recommendations that will be used in key decision making. In this function, the Product Analyst will normally liaise with other departments such as the credit/risk in the business in order to enhance and increase the efficiency of effecting price changes in accordance with market shifts.
- Customer/Market Intelligence: The Product Analyst has the obligation to drive consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities.
- In the performance of this role, the Product Analyst develops or adopts research tools, sources, and methods that further support and contribute to the business’s product.
Responsibilities
Designing, developing, and testing UI for mobile and web applications
Build reusable code and libraries for future use
Accurately translate user and business needs into functional frontend code
Qualifications
Bachelor's degree or equivalent in Computer Science
1+ years' experience in WordPress/frontend development
Experience building object-oriented web applications in JavaScript, HTML5, and CSS3
Experience with Shopify is a plus










